Qualifications Profile

• Innovative, versatile, intuitive, and highly enthusiastic professional with proven track record in surpassing and dominating organizational and management skills. Capable of formulating dynamic approaches to forge rapport with clients as well as to recommend substantial improvements. Extremely capable of multitasking in fiercely competitive and fast-paced environment while managing interchanging priorities. Encompass strong capacity to implement dynamic and tactical strategies for developmental and promotional software development initiatives. Core competencies include:
• Network Administration System Integration and Administration Telecommunications Troubleshooting and Technical Support Operating Systems Software Installation Analytical Thinking and Problem Solving System Support and Documentation Customer Relations Project Management Server Engineering Road Warrior

Professional Experience

Confidential

Network Engineer Level III

• Perform network support and operation of a large Wide Area/Local Area network which is built on MPLS backbone with multiple vendor VPN and direct connections. Responsibilities include supporting a variety of large scale service networks comprised of multi-vendor routers, Ethernet switches, firewalls and load balancers which need to be configured to meet application requirements and project demands.
• Install all new hardware, systems, and software for networks.
• Install, configure, and maintain network services, equipment and devices Switches, routers, load balancers, firewalls .
• Wireless network experience.
• Network hardware Cisco, Juniper, A10, Cisco WCS and WCL
• Network monitoring tools ACS, Solarwinds, Wensense and Splunk
• Investigate, recommend and install enhancements and operating procedures that optimize network availability.
• Establish and perform maintenance programs following company and vendor standards.
• Plan support network and computing infrastructure.
• Performance monitoring tuning.
• Troubleshoot networks to identify and correct malfunctions and other operational difficulties.
• Identify utilization patterns and their effect on operation/system availability and performance expectations.
• Documents network problems and resolution for future reference.
• Anticipate communication and networking problems and implement preventive measures.
• Maintain confidentiality with regard to the information being processed, stored or accessed by the network.
• Oversee network security.

Confidential

Senior Network Server Engineer

Perform technical support functions for the ING's Real Estate, Insurance, and Investment Management divisions located in different countries, such as United States, Europe, and Japan. Render support to end-site and end-users regarding network, server, telephony, video conferencing, and desktop concerns. Travel nationally and internationally to visit on-site operations and to coordinate with regional executives and administrators. Stay abreast on the status of negotiations and commercial property transactions. Streamline recruitment processes to facilitate workforce growth and product manufacturing rate improvement. Direct the installation for network, servers, phones, desktops, and VC equipment. Assure continuous provision of primary technical support to over 200 users of Clarion and Investment Management business units.

Notable Accomplishments:

• Installed, configured and managed Cisco switches, routers, and firewalls. Developed, and strengthened relationships with clientele verified and ensured network WAN connectivity and security in national data centers and remote sites and designed, created, and implemented regional LAN network locations.
• Maintained, configured and deployed Cisco Routers and switches. Devices include 2600, 2800, 3800 and 3900 series routers. 2900, 3700, 4500 and 6500 series switches.
• Maintained, configured and deployed Cisco ASA 5580, 5520, 5510 and 5500 firewalls to meet audit and security requirements for all external communication over the internet, between vendor services, and with other ING divisions.
• Conceptualized and designed management's servers, hardware, and virtual infrastructure that included VM Sphere, ESX, OU design, security management, user creation, resources data replication and data integrity.
• Install and maintain network connections for all servers including HP Blade enclosures and VMWare ESX hosts.
• Installation, maintenance and continued use of various OPNET products to monitor and maintain healthy network connections. Products include VNE Server, ACE Live Collectors, IT Network Guru, and ACE Analyst.
• Designed and implemented advanced support and development for VoIP phone systems and voicemail systems, including IP Office and Avaya MMS, MAS, as well as Gateways. Developed and recommended product enterprises in an effort to manage vendor relations.
• Efficiently provided end-user technical support for over 200 applications utilized by the ING infrastructure. Fostered and managed in-depth vendor relations. Initiated helpdesk functions for queue management data. Formulated and deployed substantial recovery system for personal computers, laptop, and Blackberry equipment.
• Project Planning and design of Windows 7 deployment within ING Clarion Real Estate. Planned and organized vendor hardware and MS XP to WIN 7 OS images for 600 workstations coordinated the design of standard image, using SCCM push and USB local install, utilized Bitlocker for all mobile WIN 7 devices managed and deployed site resources for hardware OS refresh.
• SCCM Administration. Installed and managed enterprise SCCM and SCOM servers within enterprise environment, created and designed custom collections and queries for maintaining hardware, software and OS inventories.
• Formulated and implemented numerous equipment development initiatives for the voice conference units, essential for video and web conferencing, including Tandberg systems and Polycom.
• Operational support of enterprise RIM Blackberry smart phones. Responsibilities included carrier vendor selection, smart phone selection for enterprise usage, testing and development of Blackberry applications Example: RSA, Bloomberg, Factset . Installation and configuration of BES Blackberry Enterprise Server and remote application distribution.

Selected Projects:

• IIM: Traveled to Japan-based division and successfully initiated software migrations of 30 users into ING Network within a 10-day period. Revamped all associated HP desktops and laptops in order to leverage high standards of Synergy fabrications. Updated the integrated database systems with all substantial asset information. Remodeled the existing domain controller into a SCCM server comprised of a virtual IAM domain controller. Instrumental for the efficient software migration between the existing infrastructure data and the various systems of different building floors. Completed full documentation and archiving of LAN and WAN configurations along with updating of Visio diagrams and IP Scheme information. Redesigned existing network and server infrastructure streamlined the new network and server topology with the revamped servers, switches, and firewall. Maintained in-depth collaboration with the local network and computer technicians. Provided extensive training measures to local IT support staff and end-users on the Synergy restructure ongoing remodeling processes and LAN configuration and applications.
• Site Relocations: Instrumental in site relocation of several remote offices from small to large user-scale quantities within a three-year period assumed full responsibility for the overall management and coordination of timelines with cabling, telecom, and data vendors in an effort to assure efficient transition and installation procedures of services and equipment. Restructured, relocated, and integrated updated data centers into the corporate network infrastructure. Coordinated pre-established timelines with site executives, IT Management, and key vendors. Ensured the systematic readiness of the new IT infrastructure to establish primary business operations.
• Pioneering of New WAN Acceleration Technologies: Directed testing initiatives of the Riverbed WAN acceleration technologies in pursuit of advancing a broad range of applications while ensuring accessibility to distributed enterprise users for improved business production rate and data reliability. Deployed Riverbed appliances into several remote offices globally. Enhanced application performance, enabling consolidation as well as network and application visibility enterprise-wide.

Confidential

Systems Analyst

Provided extensive support for the initial and end stages of sales design, configuration, and implementation of effective workflow solutions through utilization of different OEM software. Rendered direct supervision to sales representatives in fostering customer relationships, procuring and cultivating business opportunities, responding to technical inquiries, and addressing customers' needs. Held accountable for overseeing the business workflows determining the underlying hindrances tracking accurately business documents and systemizing technology infrastructures.

Notable Accomplishments:

• Recommended expert solutions by using a variety of software applications in order to achieve large budgetary savings for designing systematic workflows that increased cost-efficiency and production rate. Initiated software testing and hardware configurations for future demonstration to clients. Drafted statement of work defined operation and work activities and defined necessities for software and hardware configurations, including support and maintenance, timelines, and phases for user acceptance testing.
• Coordinated software procurement, licensure, maintenance and support agreements, and appointment of employee schedules involved in the entire implementation processes. Ensure adherence to established project timelines to assure on-time completion. Trained network administrator and end-user on solution.
• Extended post-sales support for strategized solutions. Installed version upgrades, patches, and service packs. Performed desktop support efforts using terminal access software in order to discover new opportunities with existing client installation, aiming to maximize and maintain excellent client satisfaction.

Confidential

Digital Connectivity Specialist

Professional Training

Global Knowledge: Business Analysis Essentials

• Topics: Roles and Responsibilities of the Business Analyst Process in Analyzing Business Systems How to Determine a Business System's Health Process in Communicating with Stakeholders to Understand Needs, Perceptions, and Problems