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Bi & Supply Chain Business Service Management, Project Manager Resume


  • I am a dynamic, self - motivated IT professional with 8+ years of experience in Business Systems Analysis (BSA), Quality Assurance (QA), Customer Relationship Management and 3+ years in Project Management in large enterprise application projects.
  • I possess more than eight years of successful and progressive experience in all phases of the Software Development Life Cycle (SDLC), Quality Assurance (QA) & Testing Methodologies, and Project Management Life Cycle.
  • I am skilled at optimizing operational efficiency and increasing revenue in the broadcasting, telecommunications, banking/finance, and health care sectors.
  • I possess skillful expertise in business process re-engineering & improvement, data analysis, IT asset management and Quality Assurance training.


Business Modeling Language Notations: Business Process Re-engineering/Improvement (BPI); Unified Modeling Language (UML), Structured Query Language (SQL) Use Case Diagrams, Process Flow Diagrams, Data Flow Model, Sequence Model, Entity Relationship Models.

Requirement Elicitation Techniques: Documentation Review/Analysis, Client Facing Interviews, Questionnaire, Observation/Job Shadowing, JAD Workshops, Focus Groups/Brainstorming

SDLC Methodologies: Waterfall, Agile (SCRUM), Iterative, RUP



BI & Supply Chain Business Service Management, Project Manager


  • Manage both onshore and offshore projects, project delivery, customer relationship, project Plan, SOW preparation.
  • Gather requirements from users in operations group and perform data mapping for the application; write & run SQL queries in relational database to retrieve and analyze data to verify and validate the requirement at time of testing
  • Analyze/understand requirements and document solution/mapping with existing DWH architecture. This includes data modeling from Source Data file into existing DWH/BI environment. This will be further standardized and get approved by Data Architect of Client
  • Analyzed massive and highly complex data sets, performing ad-hoc analysis and data manipulation
  • Mock-up creation of reports/dashboards.
  • Develop and maintain a Traceability Matrix for requirements (including functional and technical) in Caliber and if required in BRD and SRD.
  • Worked with internal architects in the development of current and target state data architectures
  • Preparation of test and performance strategy.
  • Plan and develop test plan and cases for BI & supply chain projects. Execute the test cases, scripts & scenarios. If any bug encountered, reported them via bug tracking tool JIRA/Quality Center to development team
  • Create use case, process flow diagrams to explain the flow of events and how different software systems interact with each other
  • Prep Data for Business users for UAT testing
  • Train new QA team on Confidential ’s BI & Supply Chain systems
  • Execute the SIT testing with QA team
  • Contribute to the overall project plan by defining business analysis activities, schedule and effort required to produce the deliverables and support BA line manager. Identifying risks and issues that may require changes to plans or scope, and assist in developing mitigation strategies with BA line manager
  • Create technical and business delivery documents from PM and BSA (BRD, FRD, Test Plan, Test cases, Test Scripts, Use Cases document, Process Flow, Activity Diagrams, Use Cases/Scenarios, Data Models and training materials for BU's etc.) perspective and sessions for Lesson learned with IT, Business users after end to end implementation of project
  • Conduct system verifications post production
  • Continuous post-production support


Senior Business Systems Analyst, Quality Assurance Analyst


  • Identify project stakeholders and assist Project Manager (PM) in designating critical stakeholders as SMEs; outline project scope, dependencies & risk assessments, detail workflows and high level system capabilities
  • Analyze business needs and solution requirements to identify and communicate solution alternatives and implications.
  • Perform analysis on existing systems, recommend enhancements, and implement strategies to streamline current processes using UML
  • Understand overall business structure, strategy and impact on work efforts including KPIs of the organization and business change drivers
  • Perform multiple elicitation techniques like facilitating joint application development (JAD) sessions, client facing meetings/interviews, job shadowing, brainstorming and surveys with different users, the business unit, stakeholders (on and off site) and project sponsors to understand their requirements.
  • Facilitate Joint Application Development (JAD) sessions with stakeholders, designers, developers aimed at business & functional requirement walkthroughs for all the impacting projects and update the documents based on recommendations
  • Prepare High Level Logical Business Models, Business Requirement Document (BRD) containing the essential business elements, translated into Systems Requirement Specifications (SRS) detailing definitions, and descriptions of the relationships between the actors to analyze.
  • Document and maintain Functional Specifications for the developers as well as comprehensive test plans from Functional Requirement Documents.
  • Liaise and manage relationship with business partners (both on sight and offshore), IT team, other technology solutions organizations and external vendors to define the business & technical requirements and arrive at a mutually acceptable solution
  • Produce the Use Cases Documents, UML design artifacts like the use case diagram, process workflows & activity diagrams utilizing MS Visio for system modeling and prototype to evaluate user needs, and check the feasibility of system implementation.
  • Generate low and high fidelity Wireframes and Mock Ups of the user interface (UI) to specify components, system outline and design
  • Gather requirements from users in operations group and perform data mapping for the application; write & run SQL queries in relational database to retrieve and analyze data to verify and validate the requirement at time of testing
  • Obtained sign offs and approvals from the business sponsors/stakeholders on project deliverables.
  • Produce Test Plans, Test Strategies, Test Cases and Test Case Scenarios for testing and user acceptance testing (UAT)
  • Perform smoke testing, functional testing, system testing, big data testing, ETL testing, web testing, user interface testing, negative testing, positive testing, concurrent testing, baseline testing, regression testing SIT testing, user acceptance testing (UAT) and ensure that appropriate documentation
  • Review Change Request (CR) for implications to the project and the approve solution
  • Undertook training of staff on the new application (post production), measure impact of changes and document lessons learned; participate in project closeout processes
  • Performed mentoring and training of newly on-boarded business analysts.
  • Participate in all phases in the project from end-to-end; through the entire SDLC and PMLC from Inception to Transition phases. Ensure client satisfaction, at different phases until deployment and verification post production implementation.
  • Participate in Project Management and Documentation Review/update

Deliverables: SWOT Analysis, GAP Analysis, Statement of Work (SOW), Statement of Requirement (SOR), Business Requirement Documents (BRD), Functional Requirement Documents (FRD), System Requirements Specification (SRS), Use Cases Documents, Workflows, UML Diagrams, Mock Ups, Test Plan Documents, Test Strategies, Test Scenarios, Test Cases, Maintenance Plan

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