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Scrum Master / Program Manager Resume

Jersey City, NJ

PROFESSIONAL SUMMARY:

  • Hands on 15+ years’ experience in Information Technology, Strategic planning, and program management.
  • Professional with extensive experience in leading strategic initiatives, operational efficiencies, and process improvements across industries.
  • Recognized ability to distill and synthesize information into variable business strategies, lead global cross functional teams and manage complex projects.
  • Superior business analysis, process improvement and change management capabilities.
  • Excellent financial markets, vendor management and problem - solving skills.
  • 13+ years of Information Technology experience in Banking and Financial Services companies
  • 12+ years of Program Management experience with Vendor / Budget / Resources / Risk / Change / Stakeholders / Cost / Time management / Metrics Reporting.
  • Hands on 8+ years of working experience as Scrum Master.
  • Participated in PMP / ITIL Foundation
  • Working experience in Agile Scrum / Kanban / SAFe / XP / DevOps frame works
  • Working experience in JIRA, Confluence, Rally, SharePoint, MS VISIO, MS Project, and HP Project Portfolio Management
  • Managed a global team of 50 associates in off-shore and on-site locations
  • Achieved 20% technology cost savings by eliminating inefficiencies
  • Cost savings of $9 Million annually by managing projects within the Bank’ commitments and FEDERAL RESERVE imposed timeline
  • Working Experience with IT Asset Management tools (Aspera SmartTrack / ServiceNow / SCCM / SysTrack)

PROFESSIONAL EXPERIENCE:

Confidential, Jersey City, NJ

Scrum Master / Program Manager

Responsibilities:

  • Strongly serving and supporting the Product Owner and Development team in their quest to do everything possible to delight customers and ship a release.
  • Providing support to the team using a servant leadership style and leading by example.
  • Personifying Agile and Scrum more philosophically, than just a process
  • Removing impediments as well as guiding the team to remove impediments by finding the right personnel to remove the impediment
  • Conducted daily “SCRUM” calls participated by off-shore as well as on-site team members
  • Created and tracked product backlog using issue tracking tool “JIRA”
  • Uploaded all relevant documents in Confluence
  • Prepared Gliffy diagrams in JIRA & Confluence for improved collaboration and communication
  • Cleared backlogs by segregating tasks into few “SPRINT” (or iteration)
  • Worked with both Development as well as IT Service Scrum Team Members
  • Facilitated and participated in regular stand-up meetings
  • Helped the team to maintain burn down chart
  • Set up sprint ceremonies (planning, retrospective, demo) and facilitated when required
  • Ability to forecast the numbers of deliverables possible in an iteration, which is based on evidence and reliable source.
  • Expert in estimation and planning & know how to create useful, reliable, and practical plans for software development projects.
  • A good coach in Agile practices & can coach individuals and interactions over processes and tools.
  • Helped team / individual to clarify goals and actions to achieve them.
  • Ability to shield scrum team from outside distractions and interferences.
  • Ability to ensure the correct use of scrum process.
  • Leading the creation of the Confidential IT strategic business plan to align with corporate goals and achieve $1+Billion in savings by 2020.
  • Applied expert budget management skills to achieve 20% reduction in technology expenses through diligent research by identifying significant inefficiencies.

Technologies: JIRA, Java, Rally, HTML, Oracle, MS SQL, GIT, JasperSoft Studio, Gliffy, MS Office, MS Visio, MS PROJECT, JSON, Rest APIs, Confluence & SharePoint.

Confidential

Program Manager

Responsibilities:

  • On Boarded top 25 major software manufacturers into IT Service management tool (ITSM)
  • Ensure the development teams are embracing and practicing core agile principles
  • Updated agile tracking systems to provide transparency on product and sprint backlogs
  • Uploaded all relevant documents in Confluence
  • Prepared Gliffy diagrams in JIRA & Confluence for improved collaboration and communication
  • Updated company project portfolio system for status, resource capacity planning, and budget preparation
  • Prepared Discovery report and Entitlement report & Generated compliance report for senior management
  • Managed software True up program for MS & yearly renewals for the IBM, HP, Symantec, Adobe, and Oracle
  • Retired more than 70 Sybase databases by migrating them to Oracle / SQL by following all the five phases of PMI project lifecycle
  • Automated Security patch management for ~4000 Apache and iPlanet web servers
  • Led the Vendor software optimization program that resulted in a savings of ~4M in Annual ELA
  • Retired/Migrated more than 75% of EOL systems to Private Cloud (Apache/Tomcat) in last 2 years resulting in reduced extended maintenance cost and risk mitigation

Technologies: JIRA, Confluence, Gliffy, Sharepoint, Aspera SmartTrack, HP Asset Manager, AMI AssetTrack, BDNA, Microsoft SCCM, Systrack, Nlyte & Symantec Altiris.

Confidential

Program Manager

Responsibilities:

  • Updated Confidential configuration management database (CMDB) that track assets
  • Prepared project Plan for migration with mapping workflows against infrastructure to determine where applications reside and their dependencies as well & Identified list of applications to be moved to cloud
  • Performed reality check and prepared a strategic design of the future state that emerges selected applications to be deprecated / to be moved and whether to migrate lower or higher tier apps first.
  • Plugged the design into an ROI tool that gives an estimate on costs and financial returns
  • Performed a proof of concept (POC) that helped to be familiar with the future state; Given that Confidential IT teams have day jobs, PMO has experienced and focused resources who can take care of the project while managing strategy and day-to-day operations. Facilitated to undertake this major transformational effort
  • Followed a disaster recovery (DR) failover strategy / Used the cloud as a platform to build new versions of applications; Chose applications to go on the cloud and on physical infrastructure / on the edge, and others on premises, based upon Confidential ’ unique requirements. With multiple clouds and the right setups, infrastructure moved into the future state.
  • Spearheaded Performance testing to prove Confidential applications and systems are up and running without issues. Included all high-availability (HA) portions and failover during maintenance windows. Validated applications, budgets and particular goals, recovery point / time objectives (RPOs, RTOs)
  • Created runbooks throughout the process, with ease of operations, cost-effectiveness and reliability into consideration. Finalized these guides of day-to-day operations and commenced operations in the new migrated state

Environment: MS Project, MS Visio, JIRA, Confluence, Gliffy, Sharepoint, Aspera SmartTrack, HP Asset Manager, AMI AssetTrack, BDNA, Microsoft SCCM, Systrack, Nlyte & Symantec Altiris.

Confidential

Project manager

Responsibilities:

  • Managed a project team consisting of Project managers, Business Analysts, DB admins, Developers and Testers for the project duration.
  • Led, coordinated, and facilitated meetings to review project status with core project team members, key-stakeholders, and corporate leadership team members.
  • Prepared project status reports and other presentation materials for senior management.
  • Effectively communicated project status and expectations to team members and stakeholders in a timely and clear fashion.
  • Developed and tracked progress against detailed project plans including schedules, cost estimates, resources plan, communication plans, risk mitigation plans, issues resolution and capacity planning.
  • Acted proactively to maintain progress and minimize risk and Maintained effective project controls.
  • Operated as a critical liaison between various disciplines within the IT Department and external entities including technology consultants, technology equipment vendors and space planning architects.
  • Created and executed project charter, work plans and revise as appropriate to meet changing needs and requirements.
  • Maintained open and timely communication with supervisors, managers and working groups involved in the projects.
  • Prepared and submitted cost estimates and recommended subsequent budget changes where necessary.
  • Managed project financials tracking budget to actuals.
  • Defined project scope, goals and deliverables that support business requirements in collaboration with senior management and stakeholders.
  • Created detailed project Work Breakdown Structure (WBS) that organizes and defines project work scope, identifies project tasks, dependencies, resource requirements, costs, critical path activity, risks, and risk mitigation strategies.
  • Managed and maintained Project Plans to track all tasks and deliverables and publish status reports, executive briefings, meeting minutes and other collaboration tools to effectively communicate project activity.
  • Worked with Core project team to assist in the development of test plans for new applications and oversee unit testing and system testing to ensure the delivery of functional, low-error systems and solve critical business problems.
  • Managed development of critical project deliverables throughout the project development lifecycle, from Initiation and Planning & Analysis stages
  • Managed and supported integration testing, UAT, and implementation cutover testing.
  • Managed transfer to Operations & Maintenance Groups and Change Management control processes.
  • Proactively managed changes in project scope, schedule, and budget as per PMO guidelines.
  • Followed & complied with IT PMO framework and implemented quality control and project standards.
  • Proactively performed risk management and defined contingency and mitigation strategies.
  • Provides program level management across multiple projects aligned to multiple business objectives.

Technologies: Java, Oracle, SQL Script, Java script, GIT, JasperSoft, MS Visio, MS Project, JIRA, SharePoint & Confluence.

Confidential

Project Manager / Scrum Master

Responsibilities:

  • Responsible for Windows Platform Security of the 1500 servers connected to Standard Chartered Banks in US, UK, MESA, Africa & India
  • Reviewer of Server security request & Issuing Sign off
  • Performed Windows Server Acceptance Test (SAT) & addressing the non-compliances to System administrators who are responsible for the maintenance of IT Infrastructure & System Administration
  • Daily Monitoring & Real Time Monitoring of System Logs
  • Performed Ongoing Compliance verification for servers - Security Verification Test
  • Managed Global Password Management System (GPMS)

Technologies: Microsoft windows server, ESM tool, Oracle, VNC, Tight VNC & Dameware.

Confidential

System Administrator

Responsibilities:

  • Responsible for the maintenance of IT Infrastructure office in Bangalore
  • Administering MS Windows 2000 Server, Professional, Windows XP, Windows NT workstation 4.0, Windows 98, Windows 95, etc.
  • Maintaining and troubleshooting of Local Area Network, High End Servers, (DELL, COMPAQ, HP & IBM) Laptops, (DELL, COMPAQ & IBM) Desktop computers, (DELL, COMPAQ, HP), Switches, (3COM), Routers, (CISCO).
  • Providing administration support to end users, like solving problems, Installing, configuring, and troubleshooting application and client packages for the users
  • Updating Antivirus on servers and network client PC's
  • Taking back up and restoring.

Technologies: MS Windows 2000 Server, Professional, Windows XP, Windows NT workstation 4.0, Windows 98 & Windows95.

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