SUMMARY

• A knowledgeable Project Manager equipped to successfully direct multiple project and manage priorities using MS Project - WBS to plan, execute, and complete projects within budget, on time, and fulfilling all project scope.
• Confidential to work as a Project Manager / Business Analyst with MBA and MPM degree. Proficient in MS Project (WBS), Project Budget, Project Plan, Paperwork, Word, and Excel with strong interpersonal and communication skills.
• Quickly develop good working relationships with business sponsors, vendors, stakeholders, business partners, and technical staffs. Have strong documentation skills.

PROFESSIONAL EXPERIENCE

IT PROJECT Manager

Confidential, New Jersey

Responsibilities:

• Manage all IT projects and programs (OS migration from XP to Win. 7, Email & Calendar migration etc.) and consistently communicate status report and progress on weekly and monthly bases.
• Responsible for drafting the definition and closure of project requirements, project plans, project schedules, and resources needed using MS Project WBS.
• Daily create and maintain users and devices in Active Directory and Exchange Console.
• Categorize users and computers in the correct Organization Unit in Active Directory.
• Endeavor to make provided changes transparent to teachers and other end user staffs.
• Use MS Project, Pivot table and Google docs to plan and track tasks, schedules, resources, and risk.
• Manage Windows 7 refresh / deployment across both desktop and laptop platforms using KACE.
• Effectively manage multiple project assignments and priorities.
• Coordinate and communicate project plans with vendor and IT team members.
• Use MS Project & Google docs to update and share project plans with team members.
• Ensure that project deliverables are achieved according to task estimate.
• Develop and maintain schedule as required then submit to Project Manager for review.
• Provide detailed status reports on daily / weekly basis and as required.
• Responsible for tracking project result / capturing and resolving risk before they occur.
• Attend project meetings as required.
• Develop contingency plans for alternative and backup resources.
• Orchestrate IT support for personnel Confidential the elementary and high school.
• Managed Smartboard Project for two elementary schools.
• Coordinate vendors during the execution of summer projects.
• Troubleshoot and resolve over a thousand tickets annually using TCC ticketing system.
• Manage mobile devices such as Ipad, Smart-Tables, Smart-Phones and Mobile Smartboards.
• Contact Vendors for replacement of parts on broken devices as well as troubleshooting problems.
• Support all application programs used by NBBOE staff and students.
• Maintain the Network server, print servers, DHCP server, and File Server as well.

School project (Senior Project)

Confidential, Edison, Nj

Responsibilities:

• Led a senior course project to design and launch a website for a new church featuring online financial contributions through PayPal.
• Successfully mentor team members using PLC approach from initiation, planning, executing, monitoring and closure of the project as well as scheduled meetings and created agendas.
• Used MS Project to create and maintain the project WBS so as to decompose the major deliverables of the project to a smaller and more manageable work packages.

IT Desktop Support Technician

Confidential, New Jersey

Responsibilities:

• Transition email and calendar project from Thunderbird and Oracle to MS Outlook email and Calendar on-time, within budget, and with all requirements met to the client’s satisfaction
• Delivered knowledgeable and qualitative support, including problem resolution, new profile development, and equipment distribution (laptops, keyboards, etc.) using Remedy ticketing system
• Changed client settings for Exchange Server and IMAP. Fixed PST and OST files.
• Performed system backups for mapped network and thumb drives.
• Encrypt computers manually. Trained end users on VPN connections. Imaged new computers
• Assigned specifically to work with Vice-Presidents and executives so as to ensure that their IT issues are resolved professionally and on time.

CREDIT INVESTIGATOR / DISCOUNTER

Confidential, NJ

Responsibilities:

• Run customer’s credit and investigate credit documents provided.
• Verify customer’s employment and pay rate.
• Create, print, and modify customer’s loan contract.
• Determine if customer needs a co-buyer and or more down-payment for car loan approval.
• Approve and decline individual and commercial car loan.

IT premises desktop Technician

Confidential, Atlanta, GA

Responsibilities:

• Built desktop computers from scratch from placing the motherboard into the chassis and connecting the hard-drives, power-supply etc., to installing the OS, drivers, and printers.
• Resolved computer, smart-phones, and printer related problems logged into the ticketing system.
• Use IIS for security, performance, configuration and remote administration.
• Setup and configure mobile devices such as Confidential &T palm phones.

TECHNICAL SKILLS

MS Project - Work Breakdown Structure (WBS), Active Directory, Exchange Console, MS Office 2000, 2003, 2007, 2010, Word, Excel, PowerPoint, Outlook. TCP/IP, Routers / Switches, LAN/WAN, Windows Operating Systems (95, 98, 2000, XP, Vista, Windows 7 and 8)