SUMMARY

• PMP certified Project Manager with 11+ years of IT experience in leading technical teams and Project
• PMP® certification from PMI® PMBOK® Project Management Methodology knowledge and hands - on experience in all aspects of project management including scheduling, budgeting, communication, risk, scope and customer satisfaction .Well versed in Agile and Rational Unified Process ( RUP).
• Proven ability to successfully manage large and complex IT programs/projects in cross functional environments.
• Expertise in identifying and analyzing the business needs of the end users and build a project plan to translate the functional requirements into technical tasks that guide the execution of the project
• Management activities while collaborating with various teams to affect a seamless transition of knowledge and requirements in a SDLC Process. Got PMP certification on 2012.
• Proven ability to successfully manage large and complex IT programs/projects in cross functional environments.
• Involved in the workflow creation of property and causality insurance processes such as policy administration, renewal, billing and payment, reinstatement, excess liability, and claims.
• Expertise in identifying and analyzing the business needs of the end users and build a project plan to translate the functional requirement into technical tasks that guide the execution of the project.
• Diverse experience working with various domains which includes Insurance (P&C) and Supply Chain management including Order-to-Cash (O2C) and Warehouse management system (WMS).
• Good hands on experience in Product development of POINT, for P &C Insurance.
• A diverse experience in the industry working on cross-functional and multi-cultural teams.
• Experienced in all phases of the Software Development Life Cycle(SDLC) including requirements gathering, design, development, testing and deployment.
• Experience in working at onsite/off shore environment.
• Expertise in conducting Stakeholder Analysis to define process stakeholders, and their roles & responsibilities towards the project.
• Adept with different software development methods like Water Fall, Rapid Application Development (RAD), Rational Unified Process (RUP) and Agile (SCRUM) Method
• Proficient in analyzing and creating Narrative Use Cases, User Stories, Story Boards, Use Case Diagrams, Activity diagrams, Data/Flow/Navigational flow diagrams using UML Tools like MS Visio
• Excellent Analytical skills in understanding and identifying the Business process.
• Development experience in huge spectrum of technologies like Java, XML, EDI, EFT, DB2, SQL,
• Knowledge in software quality procedures and practices using ISO, CMM guidelines.
• Excellent problem solving skills.
• In-depth working experience implementing various elicitation techniques like, Document analysis, Interface analysis, Prototyping, Reverse engineering, Brainstorming, Requirement workshop.
• Experience in writing Business Requirements Document (BRD), Functional Requirements Document (FRD), Request for Proposals (RFP), Statement of Work (SOW)
• Expert in Tracking and Managing the Requirements using Requirement Traceability Matrix (RTM) that controls numerous artifacts produced by the teams across a project.
• Expertise in assisting the Testing Team in creating and reviewing the Test Plans and Test Cases
• Efficient in prioritizing and managing the defects using the Defect Tracking system like JIRA and Quality Center
• Expert in writing detail system use cases, developing business test cases, and working with QA teams during testing phase thereby facilitating acceptance testing with stakeholders and business users
• Experience in giving presentation on the completed modules of the project and also to provided status update to the stakeholders
• Experience in working and coordinating with distributed team in onsite- offshore model.
• Involved in training of end users. Documented Training Manuals for the new product release
• Excellent Interpersonal, and Analytical skills, with ability to handle challenges under pressure with ease.

TECHNICAL SKILLS

PM Tools: MS Project 2007/2003, MS Project Server 2003, MS office (Power Point, Excel, Word, Outlook), MS Visio

Operating Systems: AS/400, Windows 9x/XP/ 2000/2003/2007/ Vista

Databases: DB2, DB2 400, MS SQL Server, Oracle 10g/91, MS Access.

Technologies.: CL/400, RPG, COBOL, Synon, Java, XML, EDI, EFTMethodologies Agile, Waterfall, JAD UML, RUP, BPMN

PROFESSIONAL EXPERIENCE

Confidential, AZ

Sr Project Manager

Responsibilities:

• Involved in all phases of Project development life cycle (PDLC)
• Assisted the PMO in defining and developing the scope and vision of the project.
• Extensively interacted with both subject matter experts and business stakeholders to gather requirements.
• Analyzed and collected business requirements for current and future state processes and created the requirements specification document.
• Created Business process diagrams (BPD's) for the as- is process and the to-be process using Visio.
• Conducted and participated in sprint planning meeting to define the sprints and the duration of each sprint and prioritized the requirements and placed them into the sprint backlogs.
• Used basic SQL queries to extract data from database to perform data analysis.
• Expertise in leveraging wireframes during the requirements process.
• Participated in daily SCRUM meetings to discuss the bottlenecks and the tasks status.
• Performed requirement analysis using JAD session for gathering both functional and non-functional requirements based on interactions with the process owner & stakeholders.
• Communicated with management concerning development process within areas of assigned responsibilities.
• Worked extensively to write use cases and functional requirement use case diagrams, activity diagrams, sequence diagrams based on UML methodology and business process flow diagrams using MS Visio.
• Assisted PM with project planning, estimating and budgeting.
• Monitored Defect Tracking system using JIRA to prioritize defects.
• Extensive interactions with the client and the management teams to understand the requirements and report the status of the testing efforts on their applications.
• Analyzed User requirements in Stakeholder meetings to document changes, and implemented procedures to test changes using Rational Clear Quest
• Assisted the Testing team in creating Test Plans, Test Scenarios, Test Cases and collect Test Data for successful completion of Integration Testing and Functional Testing
• Acted as User Acceptance Testing coordinator and monitored business testing and interfaced with the development team regarding defect status and fixes on daily basis

Environment: MS Project, MS Visio, Share point, UML, Waterfall,, MS Paint, HP Quality Centre, MS Word, MS Power point, AS/400, Cobol 400, Synon, DB2 400, SQL

Confidential, Somerset, NJ

Sr Project Manager

Responsibilities:

• Managed the largest project in the Enterprise program for Confidential Contact center in a cross functional environment with a team of 20 active members. The project contributed 48% of the ROI in the multimillion programs of 8 projects. Managed and controlled the $ 1.5 million project budget.
• Managed the project successfully resulting the self service utilization from 19 % to 25% and the increment of customer satisfaction by 15 % .The projects saves almost $ 1 million / year due to the increment in self service.
• Worked with business team very closely and translated their needs into functional requirements. The analysis phase was managed in such a way that the number of change request was minimal during the project execution. Stake holder analysis and prioritization of the requirements helped to increase the ROI by focusing on the high priority needs.
• Involved in the workflow creation of property and causality insurance processes such as policy administration, renewal, billing and payment, reinstatement, excess liability, and claims.
• Conducted the issue and risk management properly throughout the life cycle and avoided 38 major road blockers without any impact to the project.
• Performed GAP analysis periodically to see the difference between actual and potential performance and provided report to all stake holders. This helped to increase the ROI later in the project.
• Improved the defined quality assurance process resulted in creating the quality product in the first attempt. The defect rate for the project was only 1 % compared to the planned rate of 5 %.
• Designed and implemented the disaster recovery procedures and process (inline with ITIL standards) for the application.
• Managed the reconstruction of Delphi Health Insurance / Disability application for national benefit center. The project addresses healthcare care plans such as medical, dental and vision though multiple carriers. The application allows users to manage the healthcare information, flexible spending accounts, confirmation of coverage, issue of healthcare ID cards and forms.
• Involved with the project from initiation to deployment, managed the stake holder’s expectations, prepared and executed the project plan and deployed in the project in time achieving the ROI requirement.
• Facilitated and controlled project meetings between internal and external team members with planned agenda and distributed the meeting notes with action items and responsibilities for tracking.
• Managed the real time testing of HIPPA compliant transactions benefit enrollment and maintenance (834), eligibility enquiry and response ( 1).
• Managed the implementation of the Self service application for Confidential group service, resulted in a drastic increase in the utilization of the self service system from 8 % to 20 %.
• The application supports benefit administrators and brokers to manage the group service activities such as eligibility checking, Employee administration, forms, duplicate bills, billing and payment, and terminations.
• Involved in the analysis and workflow documentation of various type of Life & Dental Insurance processes.
• Created release plans with deployment strategies to move the developed components from development servers to test servers to production servers. This resulted in a smooth deployment of the application into production.

Environment: MS Project, IVR, Eclipse, J2EE, Java, XML, VXML,WebSphere, IBM 3270, UNIX, MQ Series

Confidential, Bloomington, IL

Sr Project Manager

Responsibilities:

• Led project teams of SMEs, Planners, BAs, SAs, software engineers, located Onsite and Off shore, involved in execution of the projects.
• Identified risks/ issues/ dependencies, established mitigation plans, and facilitated resolution of impacting issues as appropriate.
• Managed project functions - project reviews, coordination of updates from project leaders, conducting project review meetings, time tracking etc..
• Ensured that the rules of Agile (SCRUM) - collaboration, prioritization, accountability, visibility are followed. Where Agile wasn’t used Agile Accelerators were employed.
• Successfully handled budget management, technical management and resource management of onsite and offsite teams.

Environment: MS Project, MS Visio, Agile, Scrum, Share point, UML, Waterfall

Confidential, Confidential, AZ

Project Manager/Sr Business Analyst

Responsibilities:

• Involved in all phases of Project development life cycle (PDLC)
• Utilized an Agile Scrum methodology.
• Assisted the PMO in defining and developing the scope and vision of the project.
• Extensively interacted with both subject matter experts and business stakeholders to gather requirements.
• Analyzed and collected business requirements for current and future state processes and created the requirements specification document.
• Created Business process diagrams (BPD's) for the as- is process and the to-be process using BizAgi.
• Conducted and participated in sprint planning meeting to define the sprints and the duration of each sprint and prioritized the requirements and placed them into the sprint backlogs.
• Used basic SQL queries to extract data from database to perform data analysis.
• Expertise in leveraging wireframes during the requirements process.
• Worked through agile methodology and acted as the Scrum Master in the iteration throughout the SDLC.
• Participated in daily SCRUM meetings to discuss the bottlenecks and the tasks status.
• Performed requirement analysis using JAD session for gathering both functional and non-functional requirements based on interactions with the process owner & stakeholders.
• Facilitated JAD workshops, Joint Requirement Planning (JRP) sessions to identify project objectives and limitations.
• Communicated with management concerning development process within areas of assigned responsibilities.
• Worked extensively to write use cases and functional requirement use case diagrams, activity diagrams, sequence diagrams based on UML methodology and business process flow diagrams using MS Visio.
• Assisted PM with project planning, estimating and budgeting.
• Monitored Defect Tracking system using JIRA to prioritize defects.
• Extensive interactions with the client and the management teams to understand the requirements and report the status of the testing efforts on their applications.
• Analyzed User requirements in Stakeholder meetings to document changes, and implemented procedures to test changes using Rational Clear Quest
• Assisted the Testing team in creating Test Plans, Test Scenarios, Test Cases and collect Test Data for successful completion of Integration Testing and Functional Testing
• Acted as User Acceptance Testing coordinator and monitored business testing and interfaced with the development team regarding defect status and fixes on daily basis

Environment: MS Visio, Share point, UML, Waterfall, Test Director, MS Paint, HP Quality Centre, MS Word, MS Power point, Wire frames

Confidential, Seattle, WA

Business Analyst

Responsibilities:

• Involved in all phases of Software development life cycle (SDLC) using Waterfall methodology.
• Performed business process analysis and created business process diagrams using the industry standard BPMN modeling tools like VISIO.
• Created vision, scope and use case documents; business process models, use case diagrams.
• Performed GAP and Risk analysis of existing system and evaluated benefits of new system. Conducted Joint Application Development (JAD) sessions with stakeholders throughout SDLC to resolve open issues.
• Collected, documented the BRD and FRD managed the documents using Caliber RM for multiple projects.
• Translated business requirements and information architecture requirements into functional specifications for the SharePoint development team.
• Validated technical designs created by IT developers against functional specifications.
• Assisted QA team to design test plan and test cases for User Acceptance Testing (UAT).
• Assisted Testing Team in coming up with appropriate test cases.
• Assisted the technical team in understanding and developing the appropriate functionality.
• Prepared project related Presentations and provided Reports to Higher Management
• Worked with the Quality Assurance lead to develop detailed Test Plan and Test Cases
• Performed Smoke (Sanity) Testing to test the basic functionality of the application
• Suggested measures and recommendations to improve the current application performance
• Interact with computer systems end-users and project business sponsors to determine, document, and obtain signoff on business requirements
• Participated in development of Training Materials for the new technology and organizing User Training
• Worked with marketing teams to understand the requirement and needs of the potential customers and the target market

Environment: MS Office, Microsoft Visio, RUP, Microsoft Project, Microsoft Share Point