SUMMARY:

• 15+ years of experience as a Project Manager
• 10 years of experience working within a PMO
• 10 years of experience managing vendors
• 8 years of experience in a client - facing role
• 7 years of experience working in the telecommunications industry
• 7 years of experience as a Release Manager; managing projects with multiple releases
• 7 years of experience conducting package software implementations, integrations and customizations
• Experience managing budgets
• Experience managing 6 projects Confidential one time
• Experience managing 35 people in a matrix organization including off-shore resources
• Experience managing 20 direct reports
• Industries: Publishing, Utilities, Telecom, Wireless, Manufacturing, Insurance, Healthcare

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Sr Program/Project Manager

Responsibilities:

• Provided Program/PM duties for new enhancements for eFBS
• Worked with business to gather requirements through JAR sessions. This included all reviews to the point the JRD and ISA baselined. As part of project managed the development of SR documents for all code impacted applications.
• Managed full life cycle for projects from requirements through implementation for agile and waterfall applications. These included many applications, 40+ that were code impacted.
• Worked directly with offshore and onshore team members and vendors to achieve results.
• Tools used during project activities included PRISM, RALLY as well as other tools.

Confidential, Alpharetta, GA

Sr Project Manager

Responsibilities:

• Gather defect data for Maintenance release and provide reporting data to various staff levels
• Manage the weekly release implementations, MR’s
• Manage enterprise releases within Usage Broker / JiTR applications. The release includes billing system and other applications
• Work closely with testers for updating defect with correct data to support audits
• Provide and support recommendations for Quality Center, QC, process changes
• Work with release managers and business analysts for delivery of projects on time for ER’s and communicate ER status
• Work with development teams for delivery of application enhancements for Mainframe and server changes. This included setting delivery schedules, status reporting, and testing.

Confidential, Atlanta, GA

Sr Project Manager

Responsibilities:

• Responsible for managing a team of 4 developers and QA staff assigned to the project in the SDLC/Agile methodology for delivery of project needs
• Manage delivery of projects for the designated releases related to the QwikView application (CRM)
• Manage projects from TDD development through implementation, JAD sessions, acceptance testing, defect management, project estimates etc.
• Managed the requirements gathering/review sessions and approvals related to team impacts
• Work with teams in the mainframe environments for delivery of interfaces between servers and mainframes.
• Manage / participate in daily Scrum stand up status meetings
• Manage delivery of project for the designated release.
• Provide project status reports to designated staff and business groups
• Work with QA staff to successfully pass development changes
• Work with other groups for delivery of needed artifacts for project such as wireframes, comps, HTML, and data
• Develop MS project plans as needed based on project size

Confidential, Alpharetta GA

Sr Project Manager

Responsibilities:

• Managed a team of 5 Developers and 3 QA Analysts in implementing Confidential products to several clients; create timelines and estimates to ensure release is done on schedule
• Worked closely with the client service team to ensure project is on track and to report development results
• As the Certified Scrum Master, led the team in working in an Agile environment and managed weekly sprints for the team in areas of reporting, estimations, work activities
• Responsible for release management for the development department; developed release schedules, collected metrics and report and provided release status to various levels of management
• Provided management duties over maintenance of developing and QA team and managed regression and user acceptance testing cycles
• Managing development from requirements through implementations. This included meeting with client managers to set priorities on projects, project estimates.
• Responsible for production support for production implementations

Confidential, St. Petersburg, FL

Sr Project Manager

Responsibilities:

• Provided PMO Project Management service in managing a portfolio set of network-service projects using Oracle Projects and other tools
• Managed customer-facing transaction and subscription projects
• Interacted with the clients to conduct project scope, set up the project plan and present recommendations for the best practices on the infrastructure upgrades they want to do
• Responsible for managing other Project Managers, risk identification and mitigation and project status reporting
• Provide support and management for subscription projects; these were service and renewal projects
• Provide support and management for transaction projects; these were projects for new product installations, enhancements, etc.

Confidential, Temple Terrace, FL

Sr Project Manager - Telecom

Responsibilities:

• Provided PM duties for new enhancements of Activation & Provisioning of Broadband Application using SDLC methodology (iterative, incremental framework for project management “Scrum”) and using in-house and offshore staff; the development software used for development included Java, C++, Informix, Oracle, PHP
• Managed full life cycle for projects from requirements through implementation. These activities were handled for 6 teams of staff onshore and offshore
• Worked with BA to gather and review the business requirements and upon approvals held sessions with development teams to create the technical requirements.
• Worked directly with six development groups within the department in the delivery of enhancements to the various applications; this development work involved Java, C++, WebSphere development
• Worked with testing team and development for delivery of fixes for the testing failures
• Coordinated deploy of enhancements and testing with offshore testing staff as well as local testing staff
• Ensured code reviews, evaluation of test results and reported delivery recommendations during the Change Control Board meetings as well as scheduling discussions; requirements included delivering enhancement status to business, testers, and management
• Worked with Business and development on delivery agreements of enhancements and fixes. Included management of WEB application development and delivery
• Participated in the Change Control Board process for releases by providing status of the projects and obtaining agreements for the production implementations with business, production support, and other enterprise application teams
• Provided duties for issue tracking and reporting; tracked system failures, obtained prioritization for system failure corrections, scheduled system correction, developed project plans in MS Project, and scheduled production support
• Provided work estimates based on requirements and working with development and budget tracking staff; Forte was the software used define the business projects and for providing necessary approvals
• Provided Release Management services for Broadband Activation & Provision System 3.0 and 2.0 using internal application and development of process
• Supported 6 different groups with two direct reports for all release activities; coordinated the release schedule with development staff, business and production support
• Developed, enhanced and enforced release process within the 5 development groups
• Worked with Production Support to schedule release implementation and resolve implementation issues

Confidential

Sr Project Manager

Responsibilities:

• Provided project manager duties for P&A, E911 project, and design through implementation for Work Center Management (WCM) application, WebLogic
• Provided resource and time tracking synchronization between MS project and Clarity (NIKU) for the WCM project
• Conducted design enhancements, project plan development and progress reporting
• Worked with BA to manage meetings/documents with various groups to gather and document the business requirements for the project. In order to develop the project plan as well as cost estimate
• Conducted issue tracking and reporting
• Developed project budgets based on requirements gathered and formulas defined for activities
• Developed and implemented standards and process; these included recommendations for project documents such as RACI charts, SCM, change management process and others
• Managed assembly-testing resources and activities using Test Director
• Developed test scripts based on design documents; execution of test cases; reporting of testing progress and prioritize defect resolution
• Incorporated and maintained project plans from other groups
• Evaluated design / system requirements and recommended changes to meet client needs, standards, and quality
• Interacted with different levels of management to provide project status

Confidential, Temple Terrace, FL

Sr Project Manager

Responsibilities:

• Worked on the Provisioning of Broadband Application project
• Worked on new enhancements using SDLC methodology (iterative, incremental framework for project management “Scrum”)
• Gathered requirements, scheduled enhancements, created communication plans, assigned and tracked work activities and monitored budgets
• Tracked system failures, obtained prioritization for system failure corrections and scheduled system corrections
• Acted as the Release Manager; creating and implementing release schedules, performing builds using internal tools and providing release documents to organizational groups
• Worked directly with and managed developers, in-house and offshore, in area of application enhancements
• Developed and implemented standards and process, including implementation standards and change management process
• Provided resource management; delegated work activities to in-house and offshore resources and enforcing testing requirements.
• Coordinated software development and testing with staff in India, Temple Terrace and business units in multiple states in the US
• Used tools such as MS project, MS Office tools to manage projects, project reporting and management presentations

Confidential, Roswell, GA

Project Manager / Quality Manager

Responsibilities:

• Managed a team of developers in new development and enhancements to the Managed Care Information System using Waterfall SDLC methodology (Scrum) in the mainframe arena
• Developed design documents, conducted coding and testing, managed Quality Assurance / Quality Control Management and developed the process and managed and developed Change Management process
• Managed implementation of web front-end to application, provided direction and assistance to team members, development of process documents for the business area, risk management, managing and coding two phases of HIPAA implementation for the MCIS application
• Maintained and retrieved customer healthcare data from the warehouse database; including the disaster recovery process testing and development of procedures
• Assisted in implementation PMO office