EXPERIENCE SUMMARY:

• Confidential has a held several Management positions in the IT/Telecommunications, E - Commerce, field proven track record of meeting and exceeding Project Manager goals in software and telecommunications (mobile and wireline) for both Enterprise and SMB, POS, DAS head-end equipment, Voice Transformation, IMS Core Platform, 4G, LTE, MDM, Airwatch, MobileIron, Able to supervise and lead small and large local as-well-as virtual teams.
• Proficient in highly technical products and services and SDLC lifecycle management. E-Commerce, Vendor Account Management, Cross Functional Team Leadership.
• Project Manager includes over 7 years of experience managing large and complex projects consisting of multiple projects and multiple teams.
• Leads with a Consultative style that will meet and exceed customer expectations, with Webinar Training, PM/Microsoft Office Suite, extensive knowledge with PMI Tools, and methodologies.
• Experience with On-Site Deployment Staging and Kitting of Mobile Devices, MDM of both Apple OS, Android software/hardware, activations. And Infrastructure.
• DAS equipment of IT and Telecommunications.
• Also E-Commerce, Vendor Account Management.

TECHNICAL SKILLS:

• Wireless
• Software/Hardware
• Networking
• Telecom
• E - Commerce
• DAS installation/implementation
• MS Project
• MS Office Suite
• SharePoint
• Visio
• PMI
• ITUP-PRISM
• SalesForce
• Waterfall
• Agile
• Scrum
• Large Enterprise Customers
• Mid-Market
• Financial
• Manufacturing
• Education
• Law Enforcement
• E-Commerce
• Vendor & Account Management

SKILLS INVENTORY:

Program Management: Strategic Management, DAS head-end equipment, SDLC Best Practices

Business Case Development: Program Infrastructure (Organization, Materials, Deployment)

PMI process areas including: Integration, Scope, Schedule, Cost, Quality, Resource, Vendor Management, Communication.Product Development, Implementation, project templates, including Customer Webinar Training, Project Deliverables, Status Reports to Management, Project Management Collaboration. Schedules, DAS head-end, Customer Web Training Completion.

Salesforce Administration: page layout, custom fields, workflow triggering email, task creation, analytics snapshot, lead accounts, contact opportunities, cases, campaigns, reports, dashboards, configuration, customization, permission sets, user roles, profiles, field level security.

CHRONOLOGICAL SUMMARY OF EXPERIENCE:

Confidential, Atlanta, GA

Retail Service Delivery Management

Responsibilities:

• Tier 3 support for Confidential, and iPads for Core and Local Dealers for Retail stores, including configuration and reconfiguring Windows tablets, supporting products such as Ingenic POS Scanners, Mobileiron Administration, supporting products such as Ingenico scanners, also including customizing of the dashboard, Confidential & Confidential Retail Commander Support,
• SharePoint Development, and working closely with the Confidential techs for proper installation of Confidential Content of info-motion, on Retail store TV's.

Confidential, Atlanta, GA

Project Manager

Responsibilities:

• Coordinate and Facilitate meetings (often virtual) as required to provide project communication and manage client expectation, also development and implementation of customer experience of projects/programs to meet business process initiatives, process improvement, product launches, other strategies and objectives.
• JIRA CRM, Analyzes existing project management methods to promote effective operations through standardization, improvement, simplification, discontinuance, or other methods. Conducts risk assessments, facilitates communication across operational groups, and ensures compliance with the defined process and/or implementation.
• Develop detailed project schedules, initiate plans, execute and control project efforts, management plans for time, cost, scope, quality, communications, risks, procurement and integration.
• Translate project requirements, into project objectives and tasks.
• Measures progress towards goals and revises project objectives,
• Evaluate impacts and risk of changes of multiple projects, milestones, and deliverables, set customer expectations of time, cost and results.

Confidential, Atlanta, GA

Business Solutions Consultant, Lead Generation

Responsibilities:

• Account Management of IT and Telecommunications, Software development to businesses and identify the IT Director or MIS Manager in order to present information on specific products and services, data gathering to discover what kind of products and services companies are using and give current or prospective client’s information on IT Software Solutions.
• Discussing how software works and how it would benefit and improve their business, Identify prospects for specific products and services that clients business partners are trying to market to existing and potential customers, products such as IBM Product suite Cloud Solutions, V3700, x86 Servers, Mainframe, Pure Systems, Power Systems (AIX, Linux), System z (Mainframe), System x series, Flex Systems, BladeCenter.

Confidential, Atlanta, GA

Project Manager

Responsibilities:

• Responsible for Confidential & Confidential Wireless Deployment 4G, LTE, MDM, Airwatch, MobileIron, SDLC, Roaming, Billing Trouble Shooting and support, Design, Product Development, CRM Tool, Demo Pool, Conduct 4-hour administrator training via webinar conference covering CRM tool and device client administration to ensure customer CRM.
• Work closely with customer, POS team, and account team that is assigned MSS deployment architect and staging, kitting group to ensure SOX, as well as porting in accordance with deployment timeline.
• Experience implementing and configuring Airwatch 7.0 ACC, experience setting up shared devices, and Airwatch user groups, integration, secure content locker, application delivery, and secure browser, experience with Apple iOS, Android, Blackberry and mobile applications, MDM active directory integration, to mobile devices, Exchange Active Sync, for mobile devices, Waterfall and Microsoft PM office suite methodology used also set up and provide support during deployment of devices, migration of old legacy to new Confidential .

Confidential, Atlanta, GA

Channel Development Manager

Responsibilities:

• Responsible for Recruiting, and activate Channel Managers, Partners, Wholesale,Value Added Resellers for the Confidential Product Lines, DAS head-end equipment, SOX Compliant, Which includes Billing, Cloud Computing service, POS, Hosted VOIP technology, Telephony, IVR, Call Center, Voice Transformation, IMS Core Platform, Avaya, Cisco, Plantronics, solution that includes training, call center mangers, sales coaches to increase revenue, performance, Collaboration, Surveillance, IVR, VTS Recovery, and Channel Partner Development.

Confidential, Alpharetta, GA

Business Solutions Consultant

Responsibilities:

• Responsible up selling and cross selling, IVR, voice, data, IP Bundled solutions, VOIP Bundled
• Solutions, Internet and Security, Dedicated Internet solutions and Integration services for new and existing business to the SMB market to meet with assigned quota.
• Consulting with customers and advising them of product features and benefits, Telecom and Project management of installation.

Confidential, Tampa, FL

Project Manager-Clear Professional Voice and Data Trainer

Responsibilities:

• Responsible for Clear Professional Voice, Training and Certification, Recruiting of Channel Managers, Wholesale and Resellers, SDLC, The Clear 4G, LTE, IVR, SDLC, Voice Transformation, IMS Core Platform, Testing and Trouble Shooting, wireless technology, SOX Compliant, DAS head-end equipment, POS, VTS Recovery, building the Indirect distribution channel by creating and implementing a strategy to forge a presence in the St. Petersburg-Tampa Bay Area, Billing, Roaming, and driving revenue in the central Florida region.
• The recruiting new dealers/channel partners, on both local and national level, to help build productive and successful sales relationships, Clear Professional Voice lines to the SMB market, experience in Telecom management, Agile, Oracle, Primavera, Peoplesoft 9.2, SAP, Siebel, Work Force 2.0, Salesforce Administration page layout, custom fields, workflow triggering email, task creation, analytics snapshot, lead accounts, contact opportunities, cases, campaigns, reports, dashboards, configuration, customization, permission sets, user roles, profiles, field level security. IBM (ITUP) tool was used, Avaya, Cisco, Plantronics Products.

Confidential, Tampa, FL

Project Manager-Salesforce Administrator

Responsibilities:

• Responsible by dispatching, ensuring on-time movement and coordination of Field Service personnel for Confidential Division. 4G LTE Network, Agile, Peoplesoft 9.2, Siebel, Work Force 2.0, Salesforce Administration- Salesforce Administration page layout, custom fields, workflow triggering email, task creation, analytics snapshot, lead accounts, contact opportunities, cases, campaigns, reports, dashboards, configuration, customization, permission sets, user roles, profiles, field level security.
• Development, which Interacts directly with clients and technicians to plan and coordinate installations and service requests while prioritizing and escalating calls as they come in. Coordinating with Field Service Managers regarding resource planning, logistics, and quality results while monitoring root cause analysis reports.

Confidential, Clearwater, FL

Business Solutions Manager

Responsibilities:

• Responsible and increased revenue by 30% in the territory by Driving B2B sales of communications services to new and existing wireless business customers.
• Responsibilities included MDM, 4G, LTE, SDLC, Billing, Testing, Trouble shooting, Roaming, Adobe CQ5, Siebel, SAP, Salesforce Administration page layout, custom fields, workflow triggering email, task creation, analytics snapshot, lead accounts, contact opportunities, cases, campaigns, reports, dashboards, configuration, customization, permission sets, user roles, profiles, field level security.
• Development, promoting application based solutions, Prepaid Phones, Aircards, VTS Recovery, Push to Talk, GPS to SMB, DAS systems, POS, Perform daily prospecting, Cold Calling to maintain a robust sales pipeline and sustain balanced sales productivity. Compose proposals and present proposals to customers. Vendor management experience, trainings, curriculum, designers, printers, facilities, shipping.