SUMMARY

• Over 8 years of professional, result - oriented, well-organized and an innovative lead and a team builder and also understanding in project management.
• Extensive experience in implementing financial projects, leading large cross functional teams and delivering high profile system management solutions.
• In-depth hands-on experience in problem management and resolving critical incidents within defined SLA’s
• Expertise in full lifecycle of software development
• Proven relationship building and people management abilities
• Excellent project management, technical and problem-solving skills
• Strong facilitation, communication and presentation skills
• Lead and delivered enhancements to the Stock Transfer Services which comprised of a portfolio of applications including Escheatment, Check Reconciliation, Cash Dividend and Stock Dividend
• Handled wide range of projects involving dynamic requirements and critical timelines
• Handled multiple projects in parallel involving resource coordination from more than one location
• Managed projects through the entirety of their SDLC stages
• Possessed excellent ability to maintain good client relationship and seamless transfer of requirements to the technical team
• Experienced in conducting Joint Application Development (JAD) sessions for project definition involving requirement analysis, prototype creation, database schema and system design
• Experienced in gathering Business/Functional requirements and thereby creating Use Cases and Business Requirements Document (BRD)
• Handled Incident and Change management processes
• Evaluated solutions proposed by the development team, validated the same and implemented changes as needed to meet production support environment standards and guidelines
• Played an integral role in project resource planning, forecasting and prepared project estimates
• Exhibited excellent written and oral communication skills to coordinate globally located teams
• Ensured projects were delivered on time and with no defects
• Managed project budget and maintained resource time sheets
• Experienced in writing Test case, Functional and Non Functional Requirement Document
• Tracked and communicated project status to senior management on a weekly basis using excel reports
• Facilitated conference calls with internal departments to review goals and manage progress
• Created and maintained JIRA entries on a periodic basis for any issue that was raised during system and UAT testing stage
• Participated in weekly audits for project review and stuck to the delivery timelines to make sure the project status always remained in ‘green’
• Mentored offshore team members to create a culture of accountability and constant improvement

PROFESSIONAL EXPERIENCE

Confidential - Jersey City, NJ

Project Manager / Business Analyst

Responsibilities:

• Attended meetings to gather business requirements, assimilated them and created a break-up of the same in the form of functional components
• Created detailed functional specifications and coordinated with offshore development teams to come up with scalable design specifications
• Coordinated User Acceptance Testing (UAT) environment setup, prepared the UAT testing documents and resolved any code issues that arose during UAT
• Provided technical solution for all job abends, helpdesk ticket and high priority tasks
• Coordinated with offshore and onshore teams on day-to-day production support activities
• Improved the quality of deliverables by performing periodic code reviews
• Provided 24/7 on-call support whenever needed
• Resolved highly time-sensitive production abends within the pre-defined SLA’s to avoid system outages

Onshore Project Manager

Confidential

Responsibilities:

• Lead a team of 10 offshore resources to implement features that support the revised dividend distribution process
• Acted as the single point of contact for interacting with the client to discuss and resolve queries related to requirements, project status, resource allocation etc.
• Followed an effective communication plan to capture/document requirements, track progress and notify milestones that enabled the team to complete the project on time with zero defects
• Identified the risk involved, logged them in the Risk Traceability Matrix and proposed optimal solutions to overcome the risk forecasted
• Built the project scope, high-level design, project plan and hand-off documents
• Performed GAP analysis of the existing system and evaluated the benefits of the enhancements
• Developed critical project artifacts including Project plans using MS Project, Use case diagrams and Traceability matrix with UML and MS Excel respectively
• Worked with stakeholders to gather requirements and translated them to High Level Design
• Managed the analysis, design, development, testing, and implementation of the enhancements
• Liaised with SMEs and business owners to create and document the risk plans using ITIL best practices

Offshore team member/Lead

Confidential

Responsibilities:

• Provided on-call support for the BNY-Mellon SS transfer agency batch system
• Fixed emergency production abends within Estimated Time of Accomplishment identified for each application
• Worked on enhancements viz.: Changing business rules, S/W upgrades etc.
• Worked on Problem Notifications viz.: identifying and solving potential problems, providing workarounds for critical business tasks etc.
• Involved in peer reviews, Unit Testing, System testing etc.
• Managed resolving all help desk tickets based on their priority within acceptable timeframes to avoid escalations

Confidential

Developer/Offshore Team Member

Responsibilities:

• Implemented enhancements to the Active Assets system to in corporate customers’ needs
• Validated designs created by development team against the given functional specifications
• Contributed to Software testing and executed automated test plans and cases to uncover, identify and document problems and their causes
• Created technical documentation for training and troubleshooting purposes.