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Agile Coach/sr. Scrum Master Resume

Philadelphia, PA

SUMMARY

  • An innovative, enthusiastic, dynamic and technologically savvy Agile Coach/ Scrum Master/Aglist with over (8+ years) of corporate experience, Domain expertise in Telecommunications, Finance& E - commerce and successful background in working with clients to implement requirements and in providing team leadership for development support teams comprising company as well as client and third party contract staff.
  • Excellent work ethics and analytical skills coupled with excellent communication, written and interpersonal skills describing a committed team player. Also, a certified Scrum Master and Scrum Product Owner.
  • Thorough understanding of software development methodologies such as Iterative System Development Life Cycle process and Agile/Scrum iterative development and DevOPs Model.
  • Professional expertise in working with multiple teams on different levels of Scaled Agile Frameworks.
  • Facilitated scrum ceremonies such as Product Backlog meeting, Daily Scrum meetings, Sprint Planning meeting, Spring Review meeting and Rretrospective meeting and Extensive knowledge in maintaining Product backlog, Burn down chart and Team Velocity.
  • Supporting and educating the Development Team, especially with respect to self-organization, agile engineering, agile testing and incremental and iterative software development.
  • Guiding the team and organization on how to use Agile/Scrum practices and values for overall development of the team.
  • Assessing the readiness of the team and organization leading to coaching the team to higher level of maturity, at pace that is sustainable for organizational development.
  • Proven abilityto work in an extremely fast paced environment, meet deadlines, andperform at high standards with limited supervision, including an ability to manage project teams located across multiple delivery sites..
  • Professional expertise in working with multiple teams on different levels of Scaled Agile Frameworks (SAFe).
  • Facilitated scrum ceremonies such as Product Backlog meeting, Daily Scrum meetings, Sprint Planning meeting, Sprint Review meeting and Retrospective meeting and Extensive knowledge in maintaining Product backlog, Burn down chart and Team Velocity. Sound understanding of Microsoft Technologies.
  • Good knowledge on Devops on continuous integration/continuous improvement.
  • Experience in CA Rally, MS Visio in creating flow diagrams and MS project in creating Ghant Charts.
  • Experience in Devops on Configuration management, continuous virtualization and continuous testing.
  • Experience with scrum techniques such as Poker planning, MoSCoW, INVEST, T-shirt size, Silent writing, Nudging, Modelling behavior, Relative Mass Valuation. Sound understanding of PLM.
  • Proficiency in leading/conducting User Feedback gathering processes and techniques using different elicitation methods such as client interviewing, Interface Analysis, Prototyping, Survey/Questionnaire, Focus groups, job shadowing, document analysis, Observations.
  • Creating User personas, pains & gains for product to deliver feature according to customer’s need.
  • Conducted frequent visits to call centers to observer Users and conducted Forum Calls.
  • Created Mock-Ups by using Balsamic, Creatively, Indigo.
  • Experienced with web analytics tools google analytics, App dynamics to identify user trends to enhance the user experience.
  • Conducted/Participated coming of age UX methodology such as Design Sprints.

TECHNICAL SKILLS

Business Intelligence tools: Tableau, IBM Cognos 10 (report & Query studio), Microsoft SharePoint 2007, 2010 & 2013, Informatica, Spotfire, Test DirectorDatabase Tableau, IBM Cognos 10 (report & Query studio), Microsoft SharePoint 2007, 2010 & 2013, Informatica, Spotfire, Test DirectorOffice and Apple tools & ECM Microsoft office 2015, MS Excel, MS PowerPoint, Apple pages, keynote, Hyland Onbase, Magic quadrant, IBM Cognos, IBM infosphere MDM server

Design and Diagrams: Balsamic, Invision, Indigo Microsoft Visio, Creately, IBM blueworks live. PEGA 7

QA Testing Tools: HP QC, JIRA, Greenhopper, HP Load Runner, MS Test Manager 2013, Clear Quest, Rally, HP ALM

Agile Product Management tools And Methodologies: JIRA, Confluence, Trello, Kanban, Microsoft Project, Merlin Project, MS Share Point

Languages: Microsoft SQL queries, HTMl, XML

PROFESSIONAL EXPERIENCE

Confidential, Philadelphia, PA

Agile Coach/Sr. Scrum Master

Responsibilities:

  • Guiding the team and organization on how to use Agile/Scrum practices and values for overall development of the team.
  • Helped and guided team to implement DevOps Model effectively
  • Facilitating Sprint Planning, Daily Stand Up, Retrospective, Sprint Review and Backlog Grooming meetings and assisting the product owner with keeping backlog groomed.
  • Coaching and mentoring other scrum team in our product team. Ensuring that our ways of working are consistent across the teams.
  • Implementing Scrum methodology across the Program using Scaled Agile Framework (SAFe) by incorporating program level feature grooming using PMC (Product Management Council), Program level planning in PI (Program Increment) planning event, Program level review after every PI to demonstrate solution demo.
  • Supporting Product Owner and Development Team in their quest to fulfill customer’s needs and exceed expectations.
  • Hands on experience with Rally (CA Agile central) to manage project using Scrum Principles, Trained development team member and program stakeholders with Rally tool, monitoring the workflow on daily basis using Scrum metrics like Actuals, To do, Velocity, Burndown chart, Burn up Charts, Iteration status, preparing ad hoc reports for business owners to evaluate progress and performance of overall program.
  • Assessing the readiness of the team and organization leading to coaching the team to higher level of maturity, at pace that is sustainable for organizational development.
  • Facilitating getting work done via discussion, decision making and conflict resolution.
  • Providing all support to the team using a servant leadership style and leading by example.
  • Assisting RTE in Program Increment planning with facilitating team breakout session, assisting in prioritizing features at program level, identifying dependencies, preparing program overview board.
  • Facilitating Scrum of Scrum events to identify dependencies across team, removing impediments, collaborating with scrum masters, providing status update to program stakeholders and business owners at weekly basis.
  • Assisting with internal and external communication, improving transparency and develop a collaborative culture.
  • Reaching out to a larger company network for impediment removal and take responsibility for managing dependencies between our team and third parties, release managers or between our team and other scrum teams.
  • Removing impediments and guiding the team to remove impediments by finding the right people to remove them.
  • Report Key delivery team decision back to Business users and take feedback to aid in team development.
  • Maintain close working relationships with product owner and shield outside influences that may impact team success.
  • Supporting and educating the Development Team, especially with respect to self-organization, agile engineering, agile testing and incremental and iterative software development.
  • Take an Agile leadership role in the organization’s Continuous Improvement program; helping teams develop effective improvement objectives and plans to achieve them.
  • Ensure outside team resources such as DBA’s, Architects, and system administrators are coordinated for future sprints when applicable.
  • Environment: Agile Scrum methodology, X1 Troubleshooting Web application, JIRA, Splunk, Scribe MS office Tools (Word, Excel, PowerPoint,, MS SharePoint 2010 and Visio), Keynote, Pages, Trello, Merlin MS Project, SQL,UML,Creately,Indigo,Balsamiq, Tableau, User stories and JIRA Admin HP ALM, Web services/APIs and web methods, Java, JS

Confidential, Baltimore, MD

Agile Coach/Sr. Scrum Master

Responsibilities:

  • Work with Chicago, Paris, Bangalore and New York based business analyst as well as IT architects and program management on evaluating business requirements and implementing using Scaled Agile Framework (SAFe).
  • First implementation in Agile for this project team. Mentored and coached the team members on Agile practices and standards.
  • Created Gantt Chart to illustrate the project schedule for Executive committee.
  • Managed stakeholder expectations, status, risks, issues, escalation & and created product release plan
  • Involved in identifying the problem definition as part of continuous process improvement using Define, Measure, Analyze and Improve to support the business continuity of the organization.
  • Effectively communicated weekly project status, burn down charts to executive and business leadership.
  • Worked on Visual Studio Solution Explorer for SOAP API for creating a connection.
  • Worked on REST and SOAP API’s for handling the particular application.
  • Prepared Cost benefit analysis, calculated Benefit to cost ratio, and conducted GAP Analysis
  • Resolved impediments by coordinating and collaborating with the cross-functional teams.
  • Achieved 100% compliance on the Agile standards by enforcing Agile methodologies.
  • Implemented and supported Sprint planning and retrospective activities.
  • Worked on Web Orchestration and Java API’s to integrate it with different Applications.
  • Provided technical support for Sprint Cycles and testing with Rally tool.
  • Formulated and executed process flows and product backlog. Strong experience in Product Life cycle Management (PLM).
  • Implemented a hybrid of waterfall and Scrum as a part of agile methodology for work management.
  • Acted as an agile coach to train the team during the transition
  • Helped them understand and write user stories, the definitions and principles associated with the methodologies.
  • Wrote User Stories fulfilling INVEST criteria, assisted the Product Owner in prioritizing the Product
  • Backlog Items (PBIs) using techniques like Kano Model, MoSCoW and estimated Story Points using
  • Planning Poker.
  • Facilitated all scrum ceremonies such as Sprint Planning, Daily Scrum, Sprint Review, Sprint
  • Retrospective and Backlog Grooming.
  • Helped them understand the development methodologies such as TDD, BDD and ATDD.
  • Used Rally to create and manage sprint and product backlogs, to track issues, trace requirements along with confluence for team collaboration
  • Used Jenkins for Continuous Integration
  • Involved in working with the development team and the product owner in defining the acceptance criteria using Cucumber.
  • Assisted Product owner for creating user stories and handled user story workshops sessions
  • Responsible for creating feature file and defining acceptance criteria using cucumber
  • Responsible for handling example mapping session and validate the roles for satisfying the user stories
  • Created Sprint Burndown and Release Burndown Chart to keep track of the team’s velocity and sprint progress for forecasting.
  • Shielded the team from various impediments and assisted the Product Owner in forecasting release plans by tracking the Team’s Velocity.
  • Established strong partnership with the Agile team, work stream leads, and product owners.
  • Conducted coaching sessions regarding Agile development methods.
  • Participated and hosted in meetings, technical discussion, reviews and release planning.
  • Formulated, implemented and maintained tools and practices. Organized and facilitated scrum ceremonies Helped to prioritize user stories using T-shirt size technique and used Scrum Related tools such as Rally to document and visualize stories, tasks and measure performance through burn down charts/velocity charts.
  • Created lesson learned documents and kept the SharePoint repository updated and MS Integration Services (SSIS).
  • Created budget estimations for upcoming development and maintained the program management plans.
  • Incorporated agile methodology and Kanban techniques to manage requirements, tasks and subtasks. Performed the Release manager responsibilities on the product release to production.
  • Gathered business requirements using appropriate elicitation techniques like user observation, brainstorming, client interviewing and document analysis and JAD Sessions Created Project initiation document and established Requirements Traceability Matrix (RTM) using Rational Requisite Pro to trace the completeness of requirements.

Environment: Agile, MS Word, MS Project, MS Excel, MS Visio, XML, SOAP UI, HTML, UML, HP-Quality Center, MS PowerPoint, SQL, Rally

Environment: Agile Scrum methodology, Credit risk management, MS project, Scribe MS office Tools (Word, Excel, PowerPoint,, MS SharePoint 2010 and Visio), Keynote, Pages, BPMN 2.0, Merlin MS Project, SQL, Hyland onbase UML, Stibo STEP, PEGA 7, Spotfire User stories and JIRA Admin & Green hopper, HP ALM, Web services/APIs and web methods, IBM blueworks live

Confidential, Woodcliff Lake, NJ

Sr. Scrum Master

Responsibilities:

  • Managed burn down chart, monthly budget and reported project status to PMO and higher management.
  • Conducted user interviews for requirements gathering, analysis, and design.
  • Conducted healthcare diabetes management Cost Benefit Analysis, Budget analysis and risk analysis.
  • Experience in healthcare EDIx12(Enterprise data interchange) and EDIFACT (Enterprise data interchange for administration, commerce and Transport.
  • Worked with the project teams in planning the projects, and managing projects to completion.
  • Plan and lead scrum ceremonies and facilitate Epic, Story and Task entries in Jira.
  • Collaborated with ourDevOpsteam to define standard practices for continuous integration and delivery.
  • Communicate project status, current activities, risks, dependencies and achieved milestones to stakeholders.
  • Support and educate the Product Owner, especially with respect to grooming and maintaining the Backlog.
  • Lead and participated in daily team scrum meetings as well as business discussions regarding project status.
  • Facilitated Sprint Planning, Release Planning, Daily Stand-Ups, Product Demos and Sprint Retrospectives. Removed impediments/blockers to keep teams productive.
  • Collaborate with cross functional teams and build schedules and plans, Identify and manage dependencies with other internal or external teams to align deliverables.
  • Improved team velocity and leveraged tools like burn downs and capacity modeling to ensure that the teams are efficient and productive and Facilitated discussion, decision making, and conflict resolution.
  • Helped to prioritize user stories using MoSCoW and Planning Poker techniques.
  • Improved team velocity and leveraged tools like burn downs and capacity modeling to ensure that the teams are efficient and productive and Facilitated discussion, decision making, and conflict resolution.
  • Helped to prioritize user stories using MoSCoW and Planning Poker techniques.
  • Provided training to users, and involved in conducting UAT sessions to gain user confidence and approval.
  • Performed requirement walkthroughs with the Dev and QA teams with the aim to develop testing strategies and test plans such that test cases reflect user needs and created functional and non- functional requirement documents and technical specification documents and delivered within project timelines.
  • Conducted user sessions, created user stories using the requirements gathered in user sessions.
  • Involved in reengineering of the application to increase performance and accuracy of the system.
  • Performed project planning, project scheduling, cost & time estimation (GANTT Chart) using MS Project.
  • Involved in System, Regression, Performance, UAT testing, Continuous testing using Jenkins and documentation of the project life cycle.
  • Provided training to users, and involved in conducting UAT sessions to gain user confidence and approval.
  • Performed requirement walkthroughs with the Dev and QA teams with the aim to develop testing strategies and test plans such that test cases reflect user needs and created functional and non-functional requirement documents and technical specification documents and delivered within project timelines.
  • Conducted user sessions, created user stories using the requirements gathered in user sessions.
  • Managed and ensured smooth flow of in-house projects using Kanban- visual management tool based on Agile
  • Facilitated sprint retrospective meeting by using Ideaboardz.
  • Involved in reengineering of the application to increase performance and accuracy of the system.
  • Conducted GAP Analysis and created the GAP Analysis document and performed paper prototyping.
  • Performed project planning, project scheduling, cost & time estimation (GANTT Chart) using MS Project.
  • Involved in healthcare diabetes management System, Regression, Performance, UAT testing and documentation of the project life cycle.

Environment: MS Word, MS Excel, MS Visio, MS PowerPoint, MS Project, UML, HP ALM, Hybrid (Waterfall, Agile/ Scrum), JIRA-green hoperSQL, HP Quality Center 10.0, JIRA

Confidential, Washington D.C

Sr. Business System Analyst

Responsibilities:

  • Assisted operations manager by tracking day to day operations of the team; providing daily and weekly summary
  • Communicate with users to build an understanding of the business process
  • Analyzed huge amount of data to check the data accuracy.
  • Helped the developers by resolving their query to load the data into the system.
  • Gathered business needs, process and requirements for implementation of MDM platform
  • Understood business data need and conduct data analysis and data mining to meet those needs.
  • Did content management.
  • Create business process and workflow documents for transiting the process to external vendor.
  • Worked on MDM platform for improving methods for CRM
  • Integrated MS SQL for data analysis purpose in MS SharePoint
  • Worked on MS SQL to help in constructing relational database.
  • Create flowchart and workflow diagrams in Visio to assist.
  • Understood the data sources as well as how the extracted and processed to generate different reports for senior management.
  • Understood the data sources as well as how the extracted and processed to generate different reports for senior management.
  • Design and publish weekly and monthly management reports.
  • Validate and QCs own and others' reports for accuracy.

Environment: Waterfall, MS office suite, MS VISIO, UML, MS SharePoint 2007, MS SQL, SQL server services, Stibo STEP, MDM platform, IBM Cognos, Informatica, Java Script, Java, Content Management

Confidential

Sr. Business System Analyst

Responsibilities:

  • Interacted with users and stakeholders to identify business needs, lease solutions, evaluated solutions for business problems.
  • Conducted interviews, written correspondence, reports, implementation requirements, project status reports, oral presentations and email, to keep executive staff and team members apprised of goals, project status, and resolving issues and conflicts.
  • Facilitated GAP analysis to further identify deltas between the COTS application used and the desired state.
  • Worked with production staff to identify and map detailed current processes, identify gaps and failure points, perform root cause analysis and develop functional requirements that supported overall strategy, goals and objectives.
  • Conducted feasibility studies using TELOS techniques to check viability of the application.
  • Elicitation of Functional/non-functional requirements and Conducting the functional requirements/user requirement specification reviews and walkthroughs with designers, developers, SME’s and stakeholders.
  • Worked closely with stakeholders to develop a detailed understanding of the requirements and prepared comprehensive set of documents to define the specifications and business value of the systems and delivered them in the Business Requirements Document and the Functional Requirements Document.
  • Prepared Requirement Traceability Matrix.
  • Facilitated JAD sessions with technical/non-technical team, SME’s to clarify business rules & solve impediments.
  • Created Process Flow diagrams, Use Case Diagrams and Class Diagrams using Microsoft Visio and Rational Rose.
  • Provided dummy data to check the functionality and initiate the workflow in development phase.
  • Assisted Tech leads for web services/APIs and web methods.
  • Defined and suggested SOAP, XML based web services and application programming interfaces (API’s).
  • Designed and delivered Data Mapping Documents, Data Transformation rules and maintained Data Dictionary.
  • Regularly worked on MS SQL.
  • Assisted the Project Manager in setting realistic project expectations, in evaluating the change requests and impact of changes.
  • Developed timelines for project delivery, and managed projects and resources to successful completion.

Environment: Waterfall, Java Script, Java, MS project, Scribe MS office Tools (Word, Excel, PowerPoint, Share Point 2007 and Visio), Keynote, Pages, Merlin MS Project, MS SQL, UML, Swift Payments, MS SharePoint 2007, Content Management, HP ALM

Confidential

Business Analyst

Responsibilities:

  • Executed Software Development Life (SDLC) cycle from inception to deployment with regards to testing (Requirement Analysis, Test Planning, Test Cases, Script Development, Test Execution, Test Reporting, Test Result Analysis User Acceptance Testing and Defect Retesting)
  • Participated in Business Requirement Definition (BRD) workshops along with clients and Subject Matter Experts.
  • Assisted Lead Business Analyst in the creation of Use Case Diagrams, Process Flow Diagrams and GUI designs using UML modeling, mock up screen designing tools such as MS VISIO
  • Facilitated various sessions like JAD and JAR with tech leads and architect.
  • Created significant artifacts- BRD and assisted to author SRD/SRS
  • Conducted Business/Technical Impact analysis for change requests and requirement walkthroughs and advised concerned Project Managers and Business System Analysts on the impacts of the changes.
  • Assisted Sr. QA Manager in conducting sessions with testing team to resolve open incidents and issues.
  • Wrote detailed Test Plans, Test cases, Test Scripts, specifying the step by step navigation, data input, and expected results, for Load Testing and other testing types and mechanisms like (regression, stress, and ad-hoc).
  • Used JIRA to track and follow-up on defects with the QA and developers in different builds.
  • Responsible for meetings with users and stakeholders to identify problems, resolve issues and improve the process to ensure the system meets all the goals of the project.

Environment: SDLC, MS SQL, SQL Work bench, UML, MS Visio, XML, HTML, MS Office, JIRA, Java Script, Java, MS SharePoint 2007 education & AFFLIATIONS

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