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Consultant Project Manager Resume

Jersey City, NJ

SUMMARY

  • More than 10 years of Project Management experience and 5+ years of Program Management experience.
  • Successfully managed multiple projects in financial services, healthcare, media, Insurance and Annuities domains. Received excellent feedback from Senior Management on successful completion of multiple projects.
  • Managed full life cycle projects from Initiation to implementation and rollout.
  • Managed Onshore / Offshore model projects with geographically dispersed and culturally diverse global teams across continents successfully for multiple projects and exceeded the client expectations
  • Worked on regulatory compliance projects
  • Interacted effectively with multiple stakeholders across other verticals like Application Development, Infrastructure, Quality Assurance, Operations and Business teams
  • Extensive experience in all phases of Software Development Life Cycle (SDLC)
  • Managed infrastructure projects for datacenter migration
  • Interacted effectively with multiple stakeholders (Internal & External) and managed stakeholder expectations.
  • Managed Issues using Issue Log and tracked it with all stakeholders for quick and effective resolution
  • Managed Risks effectively as per Risk Management plan standards.
  • Developed processes, procedures and templates for PMO. Developed MS Project Plan template for PMO.
  • Strong project management and leadership skills
  • Managed successfully large scale projects and multiple projects simultaneously
  • Strong knowledge and development experience in software development methodologies such as Waterfall and Agile
  • Made effective presentations to senior management ( CTO & Directors) and steering Committee using high level summary and Project Dashboard
  • Developed SLAs and metrics
  • Managed Maintenance and Production support as per PMO standard incident management process
  • Strong analytical skills, methodical approach, with excellent attention to detail and the ability to respond to changes and challenges
  • Worked effectively at all levels of an organization
  • Worked extensively with MS Project, Microsoft Excel, Microsoft Word, Power Point, Access, Visio, Sharepoint and Outlook
  • Team player, result - oriented, fast learner, ability to work independently with limited supervision, excellent communication and presentation skills

PROFESSIONAL EXPERIENCE

Confidential, Jersey City, NJ

Consultant Project Manager

Responsibilities:

  • Managed AERS (RxEVENT) project successfully and implemented on time with quality and total satisfaction of business users. This project was carried out as per regulatory compliance standards.
  • Estimated the resource needs for development, QA and testing.
  • Implemented and followed Project Management Office standard methodologies, processes and tools
  • Managed and motivated project team, planning work assignments and schedules and ensuring deliverables were completed on time and within budget
  • Communicated project status to Business Sponsor and other stakeholders through routine status reports and weekly status meetings
  • Maintained Issue log and resolved the issues
  • Managed Maintenance and Production Support of Core applications.
  • Managed multiple projects simultaneously such as External Data Mapping project, Datacenter migration, and Maintenance & PROD Support.
  • Developed processes and procedures for PMO such as “Maintenance Process Handbook” for Maintenance and Production support of Core applications
  • Prepared master MS project plan template (mpp) for PMO which became standard template for all ongoing projects
  • Helped the CTO of PDR Network and executive management in setting up new Datacenter initiative by preparing and presenting the datacenter migration strategy and roadmap for applications migration to new datacenter
  • Managed datacenter migration activities for different applications
  • Developed “Production Support Process” and implemented the process
  • Application development was carried out using hybrid SDLC methodology (AGILE and Waterfall) on multiple platforms such as ASP.NET, IIS, Java, Oracle, My SQL, SQL Server.

Confidential, Hightstown NJ/NYC

Engagement Manager

Responsibilities:

  • Worked with client Program Office Director to arrive at processes, procedures, timeline, templates for deliverables, change management etc.
  • Successfully completed the Transition of 60+ applications from Client to Vendor in “Managed Services” model in fixed price contract.
  • In charge for Knowledge Transition of applications and the deliverables of transition phase
  • Defined metrics and SLAs for the engagement
  • Prepared and reviewed Statement of Work (SOW) and provided recommendations
  • Participated in Steering committee meetings and provided updates, escalated open items / issues
  • Tracked the progress on daily basis
  • Interacted with client’s Infrastructure team for connectivity issues
  • Resource fulfillment for projects
  • Participated in MGH Business Leaders meetings and provided update on ODC operations
  • Interacted with MGH PMO and participated in process discussions
  • Provided management oversight to the support engagement
  • Development was carried out on multiple platforms such as .NET platform (C#), Java, Weblogic, Oracle, Business Objects, Informatica, MS SharePoint, MS Project, MS Office

Confidential, Claymont, DE

Program Manager

Responsibilities:

  • Prepared statement of work for Maintenance and Production (M&P)support of multiple applications and for Project work
  • Worked with Infrastructure team at Confidential to setup the link and to resolve any related issues
  • Demand management - Worked with the client senior management to conduct demand meetings to gather project pipeline information.
  • Resource Management - Worked with the internal groups to translate the above demand into project teams within the SLAs agreed with the client.
  • Participated in Resource selection process and coordinated with the customer in finalizing the resources for the project.
  • On-boarded the resources, provided account/project orientation and inducted the resources into the team
  • Mentor and guided the resources on client communication and Confidential processes
  • Managed client expectations and resolved customer escalations
  • Prepared status report and issue log and presented it to the steering committee
  • Worked with the offshore and Client finance team in reconciling the invoices and payments
  • Conducted performance reviews and set goals for the resources
  • Developed MS Project plan for multiple projects
  • Development was carried out on multiple platforms such as VB.NET, Java, WebSphere, COGNOS, SQL Server 2000, Oracle, and UNIX, MS Project, MS Office

Confidential, Bloomfield CT

Project Manager

Responsibilities:

  • Successfully managed the Confidential Claims project within budget and timeline
  • Established excellent working relationship between all stake holders
  • Single point of contact for all project related matters
  • Prepared project plan document with project schedule, budget, scope, project team, milestones and deliverables
  • Maintained project plan and tracked the project as per the plan
  • Reported project status, issues and risks to client management.
  • Worked closely with project team, Client Project director, business sponsor, QA team and SMEs
  • Handled Change requests as per established change management procedures
  • Maintained Issue log and tracked the issues to closure. Communicated the issues / risks to relevant stakeholders during steering committee meetings
  • Conducted the weekly status meetings and presented the status report to client
  • Conducted root cause analysis for defects
  • Provided project oversight for many claim applications at Confidential
  • Point of contact for Confidential PMs for any new business in Claims area
  • Gathered the resource requirements for new initiatives
  • Prepared Statement of Work (SOWs)
  • Resource management
  • Managed client expectations and resolve any issues
  • The peak team strength of Claims vertical was about 67 team members

Confidential, Minneapolis, MN

Project Manager

Responsibilities:

  • Provided Project planning & oversight
  • Performed Technical reviews
  • Conducted Weekly conference calls with offshore
  • Managed Issue escalation to senior management
  • Coordinated the work with offshore development center
  • Interacted with Client technical team and business users for requirements
  • Interacted with JH vendor (PWC) during development of TRITON for vendor releases
  • Provided Project oversight for multiple projects during Y2K conversion
  • Point of contact for JH management for resources in Annuities area.
  • Project Planning and tracking using MS Project
  • Status reporting to JH Director and senior management
  • Attended User meetings Identified & developed the tools needed
  • Designed the implementation strategy
  • Managed the offshore/Onsite development
  • Managed client expectations and resolve any issues escalated to me

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