More than 10 years of Project Management experience and 5+ years of Program Management experience.
Successfully managed multiple projects in financial services, healthcare, media, Insurance and Annuities domains. Received excellent feedback from Senior Management on successful completion of multiple projects.
Managed full life cycle projects from Initiation to implementation and rollout.
Managed Onshore / Offshore model projects with geographically dispersed and culturally diverse global teams across continents successfully for multiple projects and exceeded the client expectations
Worked on regulatory compliance projects
Interacted effectively with multiple stakeholders across other verticals like Application Development, Infrastructure, Quality Assurance, Operations and Business teams
Extensive experience in all phases of Software Development Life Cycle (SDLC)
Managed infrastructure projects for datacenter migration
Interacted effectively with multiple stakeholders (Internal & External) and managed stakeholder expectations.
Managed Issues using Issue Log and tracked it with all stakeholders for quick and effective resolution
Managed Risks effectively as per Risk Management plan standards.
Developed processes, procedures and templates for PMO. Developed MS Project Plan template for PMO.
Strong project management and leadership skills
Managed successfully large scale projects and multiple projects simultaneously
Strong knowledge and development experience in software development methodologies such as Waterfall and Agile
Made effective presentations to senior management ( CTO & Directors) and steering Committee using high level summary and Project Dashboard
Developed SLAs and metrics
Managed Maintenance and Production support as per PMO standard incident management process
Strong analytical skills, methodical approach, with excellent attention to detail and the ability to respond to changes and challenges
Worked effectively at all levels of an organization
Worked extensively with MS Project, Microsoft Excel, Microsoft Word, Power Point, Access, Visio, Sharepoint and Outlook
Team player, result - oriented, fast learner, ability to work independently with limited supervision, excellent communication and presentation skills
Confidential, Jersey City, NJ
Consultant Project Manager
Managed AERS (RxEVENT) project successfully and implemented on time with quality and total satisfaction of business users. This project was carried out as per regulatory compliance standards.
Estimated the resource needs for development, QA and testing.
Implemented and followed Project Management Office standard methodologies, processes and tools
Managed and motivated project team, planning work assignments and schedules and ensuring deliverables were completed on time and within budget
Communicated project status to Business Sponsor and other stakeholders through routine status reports and weekly status meetings
Maintained Issue log and resolved the issues
Managed Maintenance and Production Support of Core applications.
Managed multiple projects simultaneously such as External Data Mapping project, Datacenter migration, and Maintenance & PROD Support.
Developed processes and procedures for PMO such as “Maintenance Process Handbook” for Maintenance and Production support of Core applications
Prepared master MS project plan template (mpp) for PMO which became standard template for all ongoing projects
Helped the CTO of PDR Network and executive management in setting up new Datacenter initiative by preparing and presenting the datacenter migration strategy and roadmap for applications migration to new datacenter
Managed datacenter migration activities for different applications
Developed “Production Support Process” and implemented the process
Application development was carried out using hybrid SDLC methodology (AGILE and Waterfall) on multiple platforms such as ASP.NET, IIS, Java, Oracle, My SQL, SQL Server.
Confidential, Hightstown NJ/NYC
Worked with client Program Office Director to arrive at processes, procedures, timeline, templates for deliverables, change management etc.
Successfully completed the Transition of 60+ applications from Client to Vendor in “Managed Services” model in fixed price contract.
In charge for Knowledge Transition of applications and the deliverables of transition phase
Defined metrics and SLAs for the engagement
Prepared and reviewed Statement of Work (SOW) and provided recommendations
Participated in Steering committee meetings and provided updates, escalated open items / issues
Tracked the progress on daily basis
Interacted with client’s Infrastructure team for connectivity issues
Resource fulfillment for projects
Participated in MGH Business Leaders meetings and provided update on ODC operations
Interacted with MGH PMO and participated in process discussions
Provided management oversight to the support engagement
Development was carried out on multiple platforms such as .NET platform (C#), Java, Weblogic, Oracle, Business Objects, Informatica, MS SharePoint, MS Project, MS Office
Confidential, Claymont, DE
Prepared statement of work for Maintenance and Production (M&P)support of multiple applications and for Project work
Worked with Infrastructure team at Confidential to setup the link and to resolve any related issues
Demand management - Worked with the client senior management to conduct demand meetings to gather project pipeline information.
Resource Management - Worked with the internal groups to translate the above demand into project teams within the SLAs agreed with the client.
Participated in Resource selection process and coordinated with the customer in finalizing the resources for the project.
On-boarded the resources, provided account/project orientation and inducted the resources into the team
Mentor and guided the resources on client communication and Confidential processes
Managed client expectations and resolved customer escalations
Prepared status report and issue log and presented it to the steering committee
Worked with the offshore and Client finance team in reconciling the invoices and payments
Conducted performance reviews and set goals for the resources
Developed MS Project plan for multiple projects
Development was carried out on multiple platforms such as VB.NET, Java, WebSphere, COGNOS, SQL Server 2000, Oracle, and UNIX, MS Project, MS Office
Confidential, Bloomfield CT
Successfully managed the Confidential Claims project within budget and timeline
Established excellent working relationship between all stake holders
Single point of contact for all project related matters
Prepared project plan document with project schedule, budget, scope, project team, milestones and deliverables
Maintained project plan and tracked the project as per the plan
Reported project status, issues and risks to client management.
Worked closely with project team, Client Project director, business sponsor, QA team and SMEs
Handled Change requests as per established change management procedures
Maintained Issue log and tracked the issues to closure. Communicated the issues / risks to relevant stakeholders during steering committee meetings
Conducted the weekly status meetings and presented the status report to client
Conducted root cause analysis for defects
Provided project oversight for many claim applications at Confidential
Point of contact for Confidential PMs for any new business in Claims area
Gathered the resource requirements for new initiatives
Prepared Statement of Work (SOWs)
Managed client expectations and resolve any issues
The peak team strength of Claims vertical was about 67 team members
Confidential, Minneapolis, MN
Provided Project planning & oversight
Performed Technical reviews
Conducted Weekly conference calls with offshore
Managed Issue escalation to senior management
Coordinated the work with offshore development center
Interacted with Client technical team and business users for requirements
Interacted with JH vendor (PWC) during development of TRITON for vendor releases
Provided Project oversight for multiple projects during Y2K conversion
Point of contact for JH management for resources in Annuities area.
Project Planning and tracking using MS Project
Status reporting to JH Director and senior management
Attended User meetings Identified & developed the tools needed
Designed the implementation strategy
Managed the offshore/Onsite development
Managed client expectations and resolve any issues escalated to me