SUMMARY

• Experienced professional with exceptional leadership skills, program management, fiscal management, contract negotiations, vendor management, customer service, project management, audit, data analysis, training, human resources, problem solving and communication expertise.
• My experience includes working in Government, Aerospace, Nuclear, Confidential and Public Transportation industries.

TECHNICAL SKILLS

• Program Management
• Project Management
• Data Analytics
• GIS
• Budget Development
• Contract Negotiations
• Vendor Management
• Disaster Recovery
• Business Continuity
• Cloud
• Hyperconvergence
• Recruiting
• Staff Management
• Coaching
• Programming
• Security
• Strategic Planning
• Presentation
• A/V
• VOIP
• Diagnostics
• Administration
• Fortran
• CPL
• COBOL

PROFESSIONAL EXPERIENCE

Confidential - Camano Island, WA

Principal - Independent Contractor

Responsibilities:

• Perform data collection, analysis, reporting, and forecasting of industry metrics and trends. Utilize reporting dashboards, online tools, and desktop software for data presentation.
• Negotiate contracts with brokerages and customers. Coordinate legal documentation with Title Companies, Escrow, and banking institutions.
• Provide group and one on one technology training and support. Select and manage technology vendors.
• Develop marketing strategies and coordinate social media campaigns for clients in the successful completion of brokerage services.
• Design and administer network and telecommunication services for Brokerage staff.
• (I left my prior position after 20 years to help provide support for my aging parents.
• Along with my significant other, we created Confidential LLC.
• Providing consulting services close to their residence allowed the flexibility to perform duties my family required.)

Confidential - Marysville, WA

Information Technology Manager

Responsibilities:

• Directed all technology services for the second largest library system in Washington State.
• Performed strategic technology planning, budget development, inventory control, financial management, contract negotiations, vendor management, and project management oversight. Received clean yearly audits as performed by the Washington State Auditor’s Office and other governmental agencies.
• Led application support team which serviced all corporate and customer facing software applications, Intranet, and public website.
• Developed and conducted technology training for staff, management, board members, elected officials, and the public.
• Managed the design and implementation of tracking systems and procedures to account and report all assets throughout the organization.
• Recruited and coached IT staff and remote location technical assistant staff. My leadership resulted in low staff turn-over and high retention rates saving the organization time and budget. Reducing the need of frequent recruitment.
• Directed infrastructure team in the design and support of network infrastructure which includes dark fiber, broadband connectivity, SD-WAN, IoT, VoIP communications and 24x7 publicly accessible Wi-Fi.
• Managed fileserver team supporting corporate website, email services, document management, hyper-converged infrastructure, and 3rd party cloud services.
• Collaborated with facilities department on data center design for headquarters, remote office construction and remodels. Assuring proper HVAC, electrical design, UPS battery backup and generator power for seamless facility operations, continuity, and availability.
• Orchestrated cooperative projects with local businesses, school districts, and government agencies to expand, enhance and speed delivery of technology services. Such as fiber connectivity with the Tulalip Indian Tribe and Internet services with Statewide K20 educational network. Administered the processes for FCC E-Rate funding applications.
• Managed technology governance, BCDR, data retention and HIPAA compliance.
• Managed event technologies in support of regional TEDx events and other public training events. Coordinated with internal and external teams to provide robust A/V services.
• Received Executive Director Team Award for leading and managing implementation of payment collection system.
• Selected by U.S. Department of Commerce as a reviewer for Federal Stimulus Funding applications for broadband initiatives during the Obama Administration.

Confidential - Everett, WA

Information Technology Manager

Responsibilities:

• Responsible for directing all corporate and fleet technology services for one of the largest public transportation systems in the state of Washington, serving multiple regions.
• Managed technology department staff supporting network services, telecommunications, financial/purchasing systems, Call Center, GIS, computerized vehicle route scheduling, maintenance software and automation technologies.
• Developed and administered technology budget, strategic planning, contract negotiations, vendor management, staff recruitment and supervision.
• Designed and maintained data management systems to support federal, state, and local government data retention requirements. Including the documented data destruction processes and procedures. All data management and subsequent destruction were followed by clean government audits.
• Led technology design team in support of multiple datacenters, public transit centers, park and rides, administrative and maintenance buildings. Managed BCDR requirements.
• Participated in the development and installation of computerized fare box collection and upgraded vehicle electronic signage.
• Represented organization in development of a multi-county federal funded transportation planning software application providing regional trip planning services to the public throughout the Puget Sound Region.
• Received Manager of the Year for outstanding achievement in directing technology services for the organization.
• Completed Transit Ambassador Program through the American Public Transportation Association.