SUMMARY:

Driven professional with exceptional communication techniques and international experience with a proven record of effectively managing, planning, and meeting multiple deadlines for global strategic projects. Business relationship management (BRM) is one attribute that makes me stand out from the crowd, having an unparalleled understanding all business processes when providing technical solutions to ensure maximum return on investment (ROI).

EXPERIENCE:

Confidential

Senior Technical Project Manager

Responsibilities:

• International Web Development / Portals / Online Presence
• Lead international teams / SaaS, Acquia Server Hosting Migration
• Managed overall UX Design, Legal, Translations, Cultural Aspects, Line Of Business Objectives, Vendors, Hosting Migrations, Full Lifecycle, Drupal Migration, Business Standards, Copy, API / EDI Interfaces
• Global Marketing and Implementation
• Google Analytics - Reporting - all domains .com within XPO
• Development, implementation, and maintenance of all .com sites within XPO
• Enterprise Intranet - 90K+ Associates with HRIS / Azure AD integration
• Product Development / Software Development - Agile - Various internal applications
• Lead domestic teams to complete integration after the acquisition of Conway MM: Physical Logistics, Legal, HR, Application Systems - Gap Analysis, Transition and Sunset of legacy applications
• Lead international teams for the consolidation of 11 company TMS system output into 1 data warehouse, reporting revenue from many varied sources.

Confidential, Madison, NJ

Project Manager (SaaS Consultant)

Responsibilities:

• Day to day duties consist of utilizing waterfall methodologies working as a SaaS (cloud) specialist, developing / publishing project plans, working with business units to develop scope, managing application development teams, business analytics and reporting to senior management, System Test Scripts (STS), User Acceptance Testing (UAT), vendor / contract management and project documentation. complete project lifecycle management, timelines and financial justification. MS Project and SharePoint were the 2 main applications used Note that all projects were completed on time and within budget.
• Migrate clients from internal resources to SaaS to reduce overall hard costs (servers, licenseslabor, etc) and provide dynamic flexibility, lower cost of ownership while providing integrity of data and secure transactions
• Tight 3 month timeframe given by business; Security; Data Loss / Integrity
• Delivered the SaaS solution on time, within budget and with no unforeseen outages or loss of data achieved by the personal relationship established with business, a well documented encompassing project plan complete with system and user acceptance testing, review and re-testing an unparalleled open communication relationship with business and the vendor.
• Effective communications throughout, milestones reached and proper analytics have a reproducible outcome.

Confidential, Plymouth, Minnesota

Sr Technical Project Manager

Responsibilities:

• Sr Technical Project Manager for all national / international projects / SaaS, Supervise, managed and directed all mid-level managers and project team leads
• Oversaw all aspects of national / international projects, contractors, contracts and SLA Adherence / Attainment
• Improved overall company inefficiencies by evaluating and implementing new procedures, policies and technical solutions including migration from an in-house infrastructure to a virtual environment
• Developed and maintained overall national companywide procedures to improve internal efficiency, reduced costs (hard and soft) and increased market share / profitability
• Provided guidance and mentorship to managers
• Assisted with RFPs on national projects and coordination of resources

Confidential

Project Manager

Responsibilities:

• Directed activities for several broad functional areas including revenuecustomer relationship management, budgets, planning, implementing and maintaining costs, methods and employees
• Senior member of the Special Projects team responsible for the establishment of planning, tactical, strategic, management, reporting and objectives
• Confidential Escalation Team - Partner with Confidential NOC
• Vendor Management
• Managed ALL aspects of vendor relations including: operations, contract and SLA adherence, service pricing, invoicing, and quality assurance

Confidential

Senior Account Manager (SaaS)

Responsibilities:

• Managed a handful of Confidential s top - tier Mid Market accounts in an effort to maximize the profitability and efficiency of each company s technology vision while at the same time securing CXO relationships and becoming a valued partner.
• Primary areas of focus were: Project and Portfolio Management, Requirements Definition and Management; Lifecycle Quality Management, Utilization Change & Configuration Management.

Confidential

Technical Specialist (Consultant)

Responsibilities:

• Provided exceptional support to Global Client Support Center
• Developed strong understanding of the business and report problems and impacts
• Maintained a strong working knowledge of supported systems and continually strives to enhance overall performance and profitability.
• Maintained required performance standards for both quality and quantity, and recommended ideas for improving service levels and procedures.

Confidential

Sr Project Manager

Responsibilities:

• Portfolio Senior Manager with a strong emphasis on web technologies and mobile application development
• Established new business protocols and operational standards
• Revised corporate infrastructure and authored project plans, user and system testing, strategic business scope, financial, and marketing plans.
• Held full P&L responsibility and maintained autonomous decision - making authority for all business operations (e.g., marketing/sales, information technology services, and administrative affairs)