POSITION OBJECTIVE

A challenging Senior Project Manager position with total bottom line responsibility to provide creative technology solutions.

SKILLS SUMMARY

• Over 20 years experience as a project manager, systems analyst and line manager. A cost-conscious problem solver, skilled manager and team leader, who believes in proper planning, organizing and controlling to achieve targeted results. Skilled in software development life cycle, business process reengineering, BPM, solutions integration, process mapping, mergers/consolidations, content/document management/imaging, data center facilities, technology assessment, problem resolution troubleshooting, client need analysis, due diligence, staff training/development, visualization of long-term benefits and proposal of innovative strategies in-line with business goals and web based technology solutions. Managed all vendor and internal resources both offshore-onsite development teams in all technology solution implementations.
• Application solutions include: Content/Document Management/Imaging, Barcode, RFDC Radio Frequency Data Collection , Call Center Outbound Dialers, Cashiering Systems, Video Conferencing and various other technology solutions. Hardware/Software/Operating Systems: Experienced with Windows, Cobol, PC DOCS, VB, FileNet P8, Captiva, SharePoint and various other Imaging packages, SDLC, PMBOK, CRM, Six Sigma, SOX, COLD, OCR, ICR, Workflow, WEB solutions, JAVA, .Net, DB2, J2EE, JAD, EDI, INTERNET, XML, Oracle, MS Project, MS Project Server, Excel, , Visio, Adobe, PowerPoint, IBM PCs, Sun UNIX and NT based systems.

EMPLOYMENT ACCOMPLISHMENTS

Confidential

Contract Senior Project Manager

• Participated in design and review of current and new applications and integration strategies of EDI systems.
• Coordinated with networking, business application, and database administration function to ensure availability, reliability, and scalability of EDI systems to meet business demands.
• Defined and implemented strategies for integrating EDI and non-EDI operating environments.
• Lead, coordinated, and administered key process improvements to EDI implementations.
• Defined system configuration, mapping, and management for EDI-based transactions and processes.
• Trouble shot and resolved software problems.
• Recommended and executed modifications to EDI systems in order to improve efficiency, reliability, and performance.
• Developed and maintained EDI process documentation.
• Developed and maintain EDI training materials and systems documentation.

Confidential

Contract Senior Project Manager

• Responsible for implementation of a new web site and marketing campaign engine.
• Managed Content Management System, wireframes and widgets development by CMS vendor Ektron.
• Developed all project plans and testing prior to implementation.

Confidential

Contract Senior Project Manager

• Responsible for the consolidation and upgrade of two unique Claims Processing imaging systems for GHI and HIP to a new Captiva solution.
• Developed Project Charters, Project Plans/Schedules using MS Project, Agendas, Meeting Minutes, Issues and Risk Logs, Budget/Funding Requests, Deliverable Plans, and Status Reports.
• Managed the day to day project activities and all resources.
• Completed Six Sigma Reviews of both companies work processes to eliminate redundancy and streamline workflow for the new process. Mapped both work processes for both the HIP and GHI claims processing functions.
• Reviewed and evaluate vendor proposals to consolidate and upgrade the existing Claims Imaging Processing Systems.
• Utilized subject matter knowledge and experience in directing the project to a timely conclusion within budget.
• Managed both internal and vendor IT staff.
• Monitored and report status on project deliverables.
• Evaluated risks and develop alternative courses of action if the risk situation materializes.
• Made timely decisions while working in a matrix and team oriented environment.
• Evaluated financial justifications and make recommendations accordingly.
• Utilized SharePoint for information and document dissemination and to coordinate information with all stakeholders and team members.

Confidential

Senior Project Manager

• Created and base lined detailed project plans using Microsoft Project Server.
• Developed project scope, charter and budget. Defined, tracked and managed project plan and milestone activities to successful conclusion.
• Created high-level project planning document that identified and defined network and cross-functional group responsibilities and functions required over a project's life cycle.
• Employed Honeywell's System Development Lifecycle SDLC in developing detailed Project plans and WBS work breakdown structure .
• Led project team in creating monthly project status reports, including financial tracking, for project status reporting to executive management
• Facilitated meetings and communications between business end users and IT.
• Integrated Data Base information to/from Corporate main frame systems and other client server applications.
• Mentored junior project managers.
• Completed process reviews Six Sigma to improve over all processing times.
• Mapped inventory replenishment processes.
• Gathered cost information for future projects.
• Gathered business requirements and workflow for potential projects.
• Researched and revised documentation on current Warehouse Returns operations.
• Reported status regularly. Escalated risks and issues to stakeholders and senior management when appropriate.
• Utilized SharePoint for information and document dissemination and to coordinate information with all stakeholders and team members.

Confidential

Contract Project Manager

• Built a RFP to bring outsourced application in house.
• Developed preliminary project plan, and weighted rating matrix for RFP responses from the vendors.
• Researched and developed a list of qualified vendors who could deliver the turn key application solution.
• Coordinated with Legal to finalize RFP submission to vendors.
• Confidential Contract Project Manager Planned, organized and managed the move of a client/server staffing/recruitment and imaging/document management applications from West coast operation to East coast operation due to company take over/merger activities. Activities included staffing, hardware/software procurement, training, data center set up, parallel operation, network communications, testing, etc. using MS Project, Visio, PowerPoint, Excel, etc. Resolved integration problems between Filenet and home grown imaging applications into one functional outsourced application. Converted documents and OCR records Time cards, invoices, billing statements, etc. from FileNet and Lanier imaging systems to a Internet based distribution and access engine provided through a third party service provider called Patrina, located in downtown Manhattan. Integrated Database information to/from Corporate main frame systems and other client server applications.
• Developed Help Desk procedures to handle system transition to replacement system.
• Worked with end users to develop a system that meets their needs.
• Reviewed, mapped all workflows/processes and developed adequate controls to ensure document integrity and streamlined total processing times.
• Hired and managed technical programming staff to replace West coast staff and maintained the applications at the new US corporate office on the East coast. Managed development, testing and implementation of product coordinating efforts of accounts receivable, web development team, content development team, IT team, and vendor design and development teams.
• Established cost and schedule baselines and implemented controls.
• Employed rigorous scope, change, and quality control guidelines.
• Reported status regularly. Escalated risks and issues to stakeholders and senior management when appropriate.
• Confidential Contract Project Manager/Consultant Planned, managed, determined requirements, analyzed operations and extended the Corporate FileNet Imaging and Document Management System to the New Accounts Reconciliation area of the investment bank. Tools used, MS Project, SDLC, Visio, Excel, etc. Managed the development of WEB interfaces to both the image and document repositories to the company Intranet as the preferred delivery mechanism to the client area desktops. Developed and wrote test scripts to ensure system and application requirements.
• Mapped and documented all relevant workflows/processes. Performed capacity planning and developed appropriate backup and disaster recovery procedures, as well as data center equipment reorganization. Managed development, testing and implementation of all deliverables.

Confidential Contract Project Manager

• Established cost and schedule baselines and implemented controls for new Cashiering system.
• Managed project strictly against baselines, and employed rigorous scope, change, and quality control guidelines.
• Installed all new hardware and network routers to accommodate the new system. Managed the testing and implementation phases of the new client/server based Cashiering System Software to twenty-eight Keyspan Bill Payment Offices in NYC and LI.
• Reported status regularly. Escalated risks and issues directly to stakeholders and senior management when appropriate.
• Confidential Systems Technology Project Manager Planned, designed, and implemented departmental automated systems, based upon a long-term corporate information sharing strategy using MS Project and company SDLC. Re-engineered existing operations and work flows to take advantage of current information technologies. i.e. Content/Document Management, Image, Barcode, RFDC Radio Frequency Data Collection , Call Center Outbound Dialers , Cashiering Systems and Video Conferencing Analyzed user's business, organization and information needs to determine if and what technology would be of assistance in solving operational problems or improving business marketing objectives. Conducted feasibility studies with regards to cost savings and systems benefits. Provided strategic direction for open systems architecture and client-server technology.
• Integrated Database information to/from Corporate main frame systems and other client server applications.
• Sold technology solutions to Corporate management. Developed RFPs Requests for Proposals for major Office Automation acquisitions. Oversaw a series of JAD sessions to elicit and document business requirements.
• Also facilitated a series of JAD sessions for the design configuration of the vendor package, including the detailed screen and workflow design.
• Managed relationship with vendor to ensure required software modifications and configurations were specified, developed, controlled, and delivered in accordance with the work plan.
• Managed multiple system architects, development teams, testing teams, business user groups, and stakeholders.

Less Recent Experience Summarized

Confidential Senior Systems Consultant

Confidential Vice President- IT Confidential Project Manager