PROFILE:

• Experience writing and editing technical documents, including user manuals, white papers, annual reports, presentations, tutorials, and Web content.
• Excel at communicating with stakeholders to provide accurate reporting and information regarding the ongoing projects and initiatives
• Software Development Lifecycle planning to completion in enterprise environments utilizing Microsoft Exchange, Microsoft Active Directory, Microsoft SharePoint.
• Seasoned professional, with outstanding project planning, execution, monitoring and resource balancing skills with ability to support multiple simultaneous projects in a matrix organizational structure
• Coordination of user acceptance testing of final IT infrastructure and software implementation deliverables through iterative evolutions
• Experienced in coordinating, negotiating and motivating vendors and contracted resources in support of time line and project deliverables
• Strong management of Request for Proposals and Statement of Work adherence for resource procurement and overall budgeting of projects large in scope.

SKILLS QUALIFICATIONS:

• Multimedia design across various mediums for corporate presentations, external marketing
• Proficient use of digital media and web based tools for project monitoring and communication
• Astute site creation, data maintenance backup and restore of content DB for SharePoint Sites.
• Forecast and manage budgets through the lifecycle of the project
• Successful implementation of PMBOK project management standards
• Expertise in video conferencing utilizing Tandberg and Cisco Telepresence Technologies
• Integrated Systems Analyst configuring Cisco VOIP devices via Cisco Unified Call Manager
• Technologist astute in enterprise support in multinational corporate environments
• Technical proficiency with desktop virtualization via Citrix, VMWare, Apple Boot Camp

HARDWARE:

Desktop - Apple, IBM, Dell HP PC's Laptops, Servers HP Dell, PDA - Blackberry, Palm, Pocket PC, POS, VPN, LAN, Scanners, Printers, Wi-Fi devices, Digital editing boards audio/video , Digital Cameras, Presentation Equipment, Polycom, Nortel, Cisco Telephony VOIP systems, cabling and wiring for multimedia both audio video

OPERATING SYSTEMS SOFTWARE:

OS/Platforms-

Apple OS X, Windows 8, Windows 7, Windows Vista, Windows XP, Windows Server 2003, Active Directory 2010, Terminal Services, Apple Boot Camp,Citrix, VMWare,

Communication

Microsoft SharePoint, MS Exchange 2010, Outlook 2010, Lotus Notes Mail. Web Based Mail Protocols,

Business Software/Internet

Office 2007 2010 Word, Excel, PowerPoint, Word, Access, Publisher Microsoft CRM, Microsoft Project 2012, Visio, Microsoft SCCM, Microsoft Active Directory, Microsoft .NET Framework 4.5, Oracle, SAS 9.4, SAS Data Management, Primavera, DK Inventory Manager, PeopleSoft

EXPERIENCE:

Confidential

Technical Project Manager

• Engage project team members responsible for migrating Microsoft Server 2010 to MS Server 2012 Active Directory, SCCM, SharePoint
• Create processes for Application Discovery, Packaging and Delivery in a zero touch deliverance model impacting 32,000 client machines
• Liaise with project team, project managers, stakeholders and internal customers
• Partner with multiple lines-of-business to direct and manage day-to-day project activities, ensuring quality and timeliness of various phases of projects completion, in compliance with the firm's Project Delivery Framework
• Lead PM responsible for coordinating data mining and facilitation of site/client readiness with vendors Microsoft and IBM
• Weekly interaction with development teams and power users of Microsoft .NET, SAS 9.4, Oracle and SharePoint. Coordinate with vendors on business teams behalf for procurement and technical support
• Maintain project's SharePoint site for internal communication, knowledge base and tracking coordinate cross team meeting to effectively transition from SharePoint 2010 to SharePoint 2012
• Manage all aspects of application packaging via a roles based RBSA deliverance utilizing Active Directory groups, Microsoft SCCM, App V and other virtualization platforms enterprise wide.
• Result Successfully created, defined and documented methodology for application readiness deliverance for the enterprise. Defined the term Roles Based Sequential Applications and created process maps used by external vendors Microsoft and IBM to create suites for deliverance via SCCM via server to client, direct request and cloud deployment. Engagement with lead vendors Microsoft and IBM

Project Management

Confidential

• Provide project leadership and management for multiple corporate clients representing over 2 million dollars in accumulative IT related projects. Primary responsibilities include administering and assigning duties as detailed in projects scope of services, communicating with stakeholders on a daily basis on the status progress of projects and delivering a final product on time at or under budget. Duties include:

Confidential

• Manage the processes for COX Communications client support advanced services Tech Tools For Success initiative. Develop and manage the process of assimilating all new hires into the COX culture. Coordinate all deliverable, new user account creations, deploy and administrate client machines in LAN, Active Directory, Cisco Unified Call Manager, VMWare. Present COX's technical services and offerings during the new hire orientation
• Result Create SharePoint site for project tracking and knowledge share across multiple departments including technical documentation, process management for success onboarding of new employees to the COX business infrastructure
• Coordinate enterprise deployment of Cisco Telepresence interoffice communication platform. Manage all project matters regarding procurement, vendor relations, project network impact, infrastructure facilitation and technical installation of units and room build outs. Provide concierge support for Executive team members using Telepresence unit's desk side.
• Result 100 integration of new videoconference platform. Effectively document training material for end users on new platform and technology
• Enterprise coordination for Autotrader.com Duties include facilitating creating user accounts in AD, custom build client computers, database application installs support Lotus Notes, Access , CRMconfiguration, testing and end user support
• Dell Business Services Kelly Services
• Result Efficiently provide end users with timely customer service while maintaining a 90 ticket resolution in Remedy. Created technical documentation and training material on ticketing system usage and effective client support
• Oversee 1,000,000 budget for procurement of resources and hardware provided by Dell via direct line distribution
• SDLC process management of application upgrades for Windows 7 migration. Refresh of PC's, zero touch application upgrades for Lockheed Martin Georgia Facilities
• Successfully manage the processes technical support for enterprise IT hardware deployment/software upgrades and servicing of POS terminals in banking stores for Bank of America, UBS Chase/Citibank
• Field management, support and training of 10 team members on an enterprise roll out and deployment project for Avery Dennison's Atlanta production facility
• Remote services project coordination of technicians for national retail chain Best Buy responsible for maintaining, troubleshooting and break/fix administration of POS PC and terminals
• Site Project Coordinator for Dell on a refresh and migration project for the Environmental Protection Agencies Criminal Enforcement Division

Confidential

Project Manager - Systems Infrastructure, Enterprise IT Support

• Provide content and data administration on servers, enterprise knowledge management databases and client software applications
• Schedule, manage and provide technical assistance for all video conferencing, audio visual presentations and projects including inter-office conferences meetings, trial presentations and hi impact presentations for marketing and DVD projects
• Log all IT problems and resolutions via web based help desk database
• Provide technical user support to computer users working internally, remotely and abroad
• Manage the migration and upgrade to Microsoft Server 2008 Exchange, Active Directory and Office 2007 for theWest Coast Offices
• Responsible for managing all IT support and infrastructure maintenance for the Los Angeles office of a Washington, D.C. centric law firm in a Citrix virtualized desktop environment utilizing Microsoft Server 2008 Office 2007. Overall Duties include but were not limited to the following:
• Coordinate with senior management in the Washington, DC office on large scale roll outs, upgrades including implementation of services, applications and database systems
• Manage and train all technical support staff for major projects, upgrades and daily support
• Execute desk side technical support leadership, troubleshooting of IT problems, coordinate software upgrades and maintenance of hardware
• Result Effectively kept the data center, conferencing center and virtual machines 100 functional. Efficiently managed the migration lifecycle of server upgrades and applications

Confidential

Multimedia Support Manager

• Brought on board to consolidate and enhance business operations through the use of new technologies and effective implementation of computer infrastructure. Personally manage technical and computer related activities for special contract projects i.e., City of Detroit Blight Surveys over 700,000 parcels . Managed database the development process contractors to create and maintain a 100,000 records database to record and analyze field data, electronic images and GIS Mapping database linkage to coded parcel data

Manage staff and oversee budget as it pertains to equipment and software procurement Responsible for all acquisitions approved by executive committee. Responsible for profit generating intellectual property of organization over 3,000,000 in sales and contracts.

• Manage IT supervision, oversight computer technical support including designing network and related protocols, Windows 2003 Server, LAN administration, installing all software, supporting related hardware, maintaining Audio Visual equipment
• Supervise and coordinate vendor relations as it pertains to multimedia consultation from outside sources on special projects.
• Coordinate and develop all external marketing initiatives, campaigns and branded public image advertising and media projects
• Result Successfully manag ed all aspects of a 2.000,000 contract awarded from the City of Detroit, Early completion achieved resulting in a 400,000 bonus awarded to the firm

Confidential

• Update practice group intranet pages on a weekly basis with recent client and case related information as it pertained to technology used within the firm for case matters.
• Create and manage internal communications of electronic and print media for Information Resources Center IRC practice group events, monthly meetings, publications, marketing advertisements and training's.
• Project/Case coordination amongst practice group gatekeeper and/or practice group director. Provide technical consultation for case development, electronic discovery, depositions and trial preparation
• Communicate with the Law Practice Support Manager to determine the best solution to meet practice group or office technology needs work with members of Information Technologies Services and the IRC to test, implement and support those solutions.
• Coordinate, facilitate and manage virtual meetings and videoconferences for internal, external and client communications. Web based, analog and digital video conferencing technology used. Produced large scale communication via satellite uplink transponders and ground technical crews for large conferences
• Manage and facilitate the Creation, manage and implement multimedia studio to develop media content for business development marketing, internal communications, electronic trial exhibits, H H Academy Seminars and special events. CD-ROM's, video editing, courtroom presentations in various electronic and print media created for special projects.
• Keep current regarding technology hardware applications to be used by practice groups. Manage the implementation and rollout of new technologies. Train users when appropriate.
• Facilitate communication with technology vendors on a frequent basis.