Sr. Program Manager Resume Profile
Diamond Bar, CA
S U M M A R Y / O B J E C T I V E
A comprehensive five-dimensional professional: Technically savvy, Managerial expert, Leadership guru, Business acumen and an accomplished and awarded Knowledge Lender Educator/Teacher, Mentor, Coach, Counselor, Organization/Personal Development : Comprehensive Servant Leadership Managerial, Superior Communications, Teamwork-oriented, People Skills, Strong Analytical and Critical Thinking, Out-of-Box Thinking, Decisive, Sense of Urgency, Ethical, Honest, Fair Judgment, Visionary, Entrepreneurial, Multi-cultural, Global View, Hard Worker, Making History, Self-Starter, Enthusiastic, Passionate, Corporate Values, Social Responsibility, Accountability, Business Political Maturity, Customer Voice, Drive for Results, Highly Motivated, High Energy, Continuous Learning, Knowledge Sharing, Organizational Excellence, Creativity, Innovation Improvement Champion, Highest Quality, Trust Loyalty, Span Organizational Boundaries. Details available upon request
P R O F E S S I O N A L A C C O M P L I S H M E N T S / C A R E E R H I S T O R Y
Confidential
Sr. Program Manager
PROJECT, PROGRAM, PMO
- Managed Project Owner/Program Manager role the IT side of a very large systems integration of various CRMs belonging to close to 20 companies - part of BWI Bioesense Webster Int'l BWI medical devices division of J J . This was a multi-year, 170 million project meant to replace various proprietory CRM systems, including BWI's FOCuS and CSI see below into what is called Patient First corporate, global system, based on Siebel and Sales Force. Worked closely with Deloitte consultants. That included upgrade to the DMS Document sharing and Managemannt System.
DATA WAREHOUSING, BI, WEB ANALYTICS, ERP/CRM, COMPLIANCE
- Managed PM role IT projects enhancements/production stage supporting the Business/Customer Relationship Management FOCuS based on Oracle's Siebel, Data Warehouse based on Oracle and SQL Server, Business Intelligence OBIEE and Web Analytics based on Informatica, Cognos and Tableau, as driven by the Corporate Business Functions/Groups' needs. Supported dashboard reporting PMO and nCube data analysis.
- Managed FOCuS CRM , OBIEE Orable Business Intelligence and CSI Complaints Management System and integration/interfaces between them and with JD Edwards and corporate SAP. Included Corporate Compliance and Security. Involved in various Report/Analytics generation: Clients, Physicians, Regulatory Agencies, and Complaints trending, Marketing SalesForce . Heavily involved in Corporate PMO, Compliance and Security matters.
Technologies
Scrum/Agile/XP waterfall , B2C, B2B, e-Commerce, Data Warehousing/BI/Analytics, Oracle EBS, JD Edwards, Siebel, SAP. OSs/App.Dev.: MS Windows 7, SQL Server 2K/2K8, Office 2010/13, IE 11, Systems Architect/Visio, Adobe Pro/Lifecyckle, Filenet. Google Chrome and Apps . Data Warehourse/BI/Analytics: Informatica, Cognos, Tableau, SmartTouch, iCoach, ETL, SSRS, SSIS, T-SQL, Data Marts, Cubes, Reporting. Infrastructure: Windows 7 Pro/Enterprise, Sharepoint, Kronos. PM: MS Project 2010, CA Clarity. Web 2.0 technologies: n-tier, CMS design wireframes , CSS, JavaScript/jQuery, HTML 5, Mobility.
Confidential
Independent Senior Consultant
Responsibilities: Provided corporate training over 30 workshops to several clients industry, across the US via SimpliLearn Co. - a global training and certification organization, on following topics:
Project Management for PMP Certification, PMBOK methodology, Risk Management ITIL Foundations, Intermediate, Expert , ITSM Six Sigma Black Bel Agile/Scrum Methodology Sales Force, Siebel Cloud Computing, Virtual Storage Technology, and SaaS Infrastructure Technology and Management Architecting and Managing Modern Data Center Operations Data Warehousing and BI Big Data, Data Analytic with Hadoop and MapR Concepts, Tools, and Implementation Audits and Corporate Compliance: SoX, PII, PIA, PCI, Harbour Safe, COBIT, HIPPA QA, V V, and Testing Management for large systems and for E-Commerce Security for the Enterprise: lifecycle, procedures, tools.
Confidential
Sr. Program Manager acting Director consulting/contract , IT Dept.
Responsibilities: Budget management up to 3M.
PROJECT, PROGRAM, PRODUCT MANAGEMENT, PMO, DIRECTING
- Managed the IT-PH Enterprise and Data/Information Architecture, Application Development QA Groups.
- Managed a portfolio EAI of 10-12 major and several minor IT projects and a team of 20 staff members/contractors BAs, architects, software engineers, DBAs, testers/QA, CM . Increased IT efficiency and lowered the organziation cost
- Supported ERP - Oracle eBusiness Suite, Data Warehousing/ETL, BI, CRM MS Dynamics 2010/13, Web Analytics MicroStrategy , QNXT, ECM/CMS Enterprise Content Management applications. Used SAS, SPSS.
- Initiated and managed the QA and Automated Testing environment, planning, methodology functional, regression, and performance testing , planning, analysis nCover , processes, templates, tools HP Center, QTP, LoadRunner , scripting, reporting, and UAT/UX/UI, software factory concept. Implemented Six Sigma techniques CPI with remarkable results
INFRASTRUCTURE, OPERATIONS
- Led key projects in the areas of Utilization Management, Compliance, BI, Business Re-engineering and Infrastructure.
- Managed the Infrastructure Services using ITSM ITIL lifecycle.
- Employed the SaaS model on-demand software . In this business model we used software as a service SaaS concept whereas users were provided access to application software and databases through the Cloud Computing. Our Cloud Providers managed the infrastructure and platforms that ran the applications, priced on a pay-per-use basis and applications on a subscription fee. That included upgrade to the DMS Document sharing and Managemannt System.
- Managed the Infrastructure Services using ITSM lifecycle: infrastructure as a service IaaS , platform as a service PaaS , and software as a service SaaS a.k.a., the application.
COMPLIANCE, SECURITY, QA
- Initiated and ran the SDL Microsoft Security Life-cycle, IS/IT Security process and embedding the Security Analysis tools Static and Dynamic within the SDLC, following Microsoft SDL and OWASP models .
- Worked closely with the PMO PMBOK and Compliance offices HIPAA, HEDIS, COBIT, FISMA, GLBA, PCI in producing status report, prioritization and initiation, employing RAID Risks, Assumptions, Issues, and Decisions .
- Set up the SDLC process based on ITIL Service Management ITSM /Catalog Incident/Problem/Change Control /Release Mngt., Business Analysis IIBA's BABOK, CoBIT-based Governance Framework with documentation templates and Agile/Scrum methodology using JIRA.
Technologies
- Scrum/Agile/XP waterfall JIRA, Zachman, TOGAF, RUP/UML, S arp/MVC Architecture, B2C, B2B, e-Commerce, Oracle EBS, MS Dynamics 2010/13. OSs/App.Dev.: MS Windows 200x/7/Exchange, SQLServer 2008/LINQ, Office 2010/13, IE 9, .NET/C , ASP.NET MVC, SVN, TFS, VS2010, Systems Architect, Adobe Lifecycle, Filenet. Infrastructure: WindowsServer 2008, Sharepoint SSIS, SSRS, SSAS , Novell GroupWise, HP's Fortify/Cenzic app. security scanners . PM: MS Project 2010, On-Time. Web 2.0 technologies: n-tier, CMS design wireframes , WCF/WPF, ASP/JSP, AJAX, CSS, JavaScript/jQuery, HTML 5.
Confidential
IT Director, the Studio.
Responsibilities: Budget management 5 - 20M.
PROJECT, PROGRAM, PRODUCT MANAGEMENT, PMO, DIRECTING
- Functioned as an IT Director with responsibilities in the area of Systems Architecture, EPMO, Applications Portfolio Management EAI over 120 apps , Compliance, Technology/Infrastructure R D, and Training for the Studio IT. Extensive use of MS Project Server and CA Clarity. Supported various products life-cycle.
- Provided Systems/Applications/Information/Data Architecture directions and guidelines for Studio Technology, in all aspects, including TOGAF, Zachman, SOA, S arp, SaaS, CAVRE Completeness, Accuracy, Validity, Restricted Access, Error Handling . Worked on the integration of new technologies and improvement of business processes/models. Served as SME subject maatter expert , facilitating Kaizen, Kanban, Agile techniques JIRA . Supported anti-piracy/intelectual property group.
- Managed the all phases scoping, planning, vendors selection, reporting, implementation, risk management, documentation RFI, RFP, RFQ, SOW, SLA of several Technology Migration Project. Included the management of Microsoft, HP, Xerox and IBM Premier contracts or vendors like Infosys, Cognizant Tata, WiPro, CapGemini and related SLAs outsourcing, off-shoring . Partnered in R D with Gartner, Forrester and other major organizations.
- Led the PMO SRLs, metrics, scorecards, dashboards and Studio Application Portfolio Management effort surveys, data collection, systems architecture, integration, technology research, communication and implementation, risk management, KPI, BRM and its transformation into Technology Portfolio - HP PPMC Project and Portfolio Management Center . Supported the Budgeting 5YP, AOP through Cognos and Technology Landscape related activities. Implemented Six Sigma CPI techniques with remarkable results
- Supported SalesForce apps, Cognos, CA Clarity implementation and ITDM a Global Distribution Management System based on Web 2.0 technologies and social networking integration.
- Considerable involvement in Data/Information Architecture and ECM Enterprise Content Management . Worked closely with Enterprise Data Warehouse/ETL/BI/Data Mining/Data Marts group, SAP BW/BI and SAP implementations FI, CO, MM, PP , SRM, CRM , SCM, HR, BI .
INFRASTRUCTURE, OPERATIONS
- Managed/Evaluated/Recommended the Infrastructure Architecture following ITSM principles: Cloud apps, storage , Virtualization, Dynamic Hosting, Mobile Computing, Security/Privacy, Business Continuity DR , Performance Monitoring HA , Analytics, Capacity Planning. Cloud tools technology EMC, HP, BMC v9, Microsoft, VMware, CA and Service Management tools technology BMC Remedy, HP Service Manager. Championed the 'Best Practices.' Aligned Business and IT needs, goals, visions and costs
- Developed and managed the Cloud Computing, a.k.a. distributed computing environment working with several vendors Microsoft, Salesforce . The Architectural model was developed: Cloud Platform, Cloud Infrastructure, Cloud Storage, and Cloud Services. The systems architecture of the software systems SaaS was involved in the delivery of cloud computing.
- Developed the Cloud Deployment Model: Private/Internal, Public/External, and the Cloud itself through outsourced products and services . Employed the security, safety and privacy measures.
- Developed/Implemented ITIL Service Management Catalog and CoBIT-based IT Governance Framework processes and procedures and adapted them to organization's environment. Developed KPIs for IT Availability/Uptime, Mean Time Between Failure, Mean Time to Repair, Unplanned Availability through CSF Critical Success Factors and Balanced Scorecard following SMART criteria. Organized training for the Studio IT employees on latest technologies.
COMPLIANCE, SECURITY, QA
- Heavy involvement in QA activities and Testing automation.
- Responsible for the entire Disney's Studio IT applications portfolio and infrastructure compliance. SOX 404, CoBIT, COSO, PCI, PII, EU Safe Harbor, COFA .
- Represented Studio IT at corporate quarterly audits and prepared reports to corporate and executive management.
- Also strong proponent for IT Security: MS SDL, code-scanning tools and Certifications/Compliance.
Technologies
- Scrum/Agile waterfall JIRA, RUP/UML. OSs/App. Dev.: Windows XP/Vista/200x, SQLServer 2005/2008, Oracle, Office 2007/2010, IE 7-9, .NET, SilverLight, TFS, VS2010. Adobe Lifecycle, iOS, Google Chrome and apps , OpenOffice, Apple/Mac various products , Java/J2EE, Linux RedHat, UNIX, SAP, Cognos, HP Center, QTP, LoadRunner. Infrastructure: WindowsServer 2003/8, Sharepoint SSIS,SSRS,SSAS , Filenet, Citrix, RedHat. PM: MS Project, HP PPMC, Planview, CA Clarity/NIKU Workbench. Data Warehousing/BI ETTL-Informatica, EAI/CRM, ERP packages SAP PI/XI/BW, PeopleSoft HRIS, Oracle Financials, SalesForce . Web technologies: n-tier, CMS design wireframes Silverlight, ASP/JSP, PERL, DOM/AJAX, Flash, CSS, Ruby on Rails, JavaScript, D/X HTML, LAMP/WAMP Linux/Windows, Apache, MySQL PHP , Mobile devices.
Confidential
Sr. IT Program Manager consulting/contract , IT Dept.
Responsibilities: Budget management up to 2M.
PROJECT, PROGRAM, PRODUCT MANAGEMENT, PMO
- As part of the Enterprise Project Portfolio EAI and Program Management Office EPMO /IT Governance Structure.
- Managed or directed large, complex development projects, programs - migration of a legacy centralized applications portfolio to SAP ERP R/3 Modules FI, CO, MM, PP , SRM, CRM , SCM, HR, BI and related Web-based applications , or multiple smaller projects or business analysis activities adhering to standardized Project Management Processes PMBOK and within time, budget and staff constraints. Prepared presentations and memos communicating projects progress via dashboard , findings, and recommendations to senior management. Coordinated outsourcing activities. Managed project's scope, schedule, cost, quality, stakeholder's expectations, capacity planning, and risk mitigation.
- Effective delivery of large scale, high risk, projects and programs to business units, including responsibility for budget, forecasting, cost visibility, TCO/ROI calculation, and financial analysis worked with Deloitte.
DEVELOPMENT, SYSTEMS ARCHITECTURE, SDLC, DATA WAREHOUSING
- Participated and managed the entire PLC Project Life Cycle including the transition of projects from Project Delivery to Production Support after designated Post Implementation Review/Support period.
- Facilitated teams and business users in the process of identifying requirements and defining scope for assigned development projects. Facilitated team building, communication, and staff development within resources assigned to project teams. Direct responsibility for P L. Prepared RGI/RFP/RFQ, SOW and SLA.
- Managed, developed and supported Enterprise Data Warehousing EDW , Data Marts, and Web-based portal and collaborative projects using database modeling, ERP, BI and Web related technologies.
Technologies
- RUP/UML, Spiral, OOAD, SEI-CMMI level 4/5 , Agile/Scrum waterfall . OSs/App. Dev.: SOA/TIBCO, .NET VB, C , ADO Java/J2EE, JBoss, Linux Suse, DCOM/CORBA, Mercury Interactive. PM: CA Clarity/Niku Workbench, MS Project Pro/Server, Planview. Data Modeling/Database Development: CA's AllFusion, Oracle-PL/SQL, Access, SQL2000-TransactSQL, MySQL, DB2, Data Warehousing/BI ETTL-Informatica , ERP/CRM packages SAP PI/XI/BW, PeopleSoft HRIS, Oracle Financials , SAS/SPSS, FileNet, Siebel. Web Services Development/eCommerce FrontPage, ColdFusion, JavaScript, VBScript, XML, ASP, JSP/JavaBeans, PERL, PHP, WebSphere Application Server, BEA WebLogic .
Confidential
Sr. Project Engineer Technical Project Manager , FCS Program.
Responsibilities: Budget management 2-10M.
PROJECT, PROGRAM, PRODUCT MANAGEMENT, PMO
- Worked on a highly classified project FCS Future Combat Systems that involved very large scale battle simulations and CAE. Heavily involved in developing Center of Excellence/Best Practices through AMA/BALC.
- Managed entire S/W development life-cycle SDLC responsible for creating and maintaining project artifacts including RFI/RFP/RFQ, SOW, SLA, Project Charter, Risk List, Business Requirements Specifications, System Requirements Specifications, Design, Testing, Training, Documentation MIL/DoD Standards , Communications Plan, Issues List, Project Plan, using modern methodologies such as RUP, Agile. Defined WBS with Niku Workbench. Managed the EVMS. Increased IT efficiency and lowered the organziation cost raised CMM by 1 full point
- Developed project plans specifying goals, strategy, staffing needs, scheduling, and identification of risks, contingency plans, capacity planning and allocation of available resources. Conducted Risk Assessment, Cost Benefit Analysis, Feasibility Study, Implementation Strategies of technical, financial, and business factors facing the project.
INFRASTRUCTURE, OPERATIONS, COMPLIANCE, QA
- Coordinated all project matters, monitored activities, identified internal and external factors jeopardizing the project, recommended solutions, escalated issues, and provided status reports to involved parties, as appropriate.
- Co-managed the IT infrastructure using ITIL/ITSM Standards and MS SharePoint for the FCS project.
- Co-managed and performed the Testing, V V and QA functions heavy on automation - Mercury Interactive .
Technologies
- RUP/UML, Spiral, RAD, SEI-CMMI level 4/5 , Agile/Scrum waterfall . OSs/App.Dev. Win/Linux, .NET VB, C , ADO VBA, C , Java/J2EE technologies. PM: MS Project Pro/Server, Planview. Infrastructure: Security, CISCO, OSI, ITIL Web Services Development/eCommerce: FrontPage, ColdFusion, JavaScript, VBScript, XML, ASP, JSP/JavaBeans, PERL, PHP.
Confidential
Responsibilities: Budget management 1 - 5M.
DEVELOPMENT, ARCHITECTURE, SDLC, S/W ENGINEERING, PROJECT MANAGEMENT
- Directed the efforts of Re-engineering and Architecture development BPR an over 30 years old legacy environment and bringing it at a more state-of-the-art technological level, using Zachman and RUP/UML. Represented my section to Enterprise-wide architectural meetings for the development of multi-mission, multi-capability highly complex systems architectures. Developed the infra- and info-structure.
- Developed web sites and repositories for Knowledge Management Systems, ECM/CMS Enterprise Content Management and performed usability testing.
COMPLIANCE, SECURITY, QA, PROJECT MANAGEMENT
- Managed the Year 2000 Compliance, mission critical project, and received Nova Award for Leadership.
- Managed ISO 9001 Certification mission critical project, at the program element level and have been awarded the NASA Group Achievement Award. Developed Center of Excellence.
- Managed the IT Security project, the info- and infra-structure, a top-level JPL-NASA requirement.
- Performed QA activities on couple of key projects using 'Fagan Inspections.' Developed quality metrics databases.
INFRASTRUCTURE
- Participated in the SEI's CMM I assessment. Developed and conducted related training material.
- Led the Six Sigma black belt , Kaizen CPI activities for the section. Raised CMM by 1.5 points
- Made Systems/Software Architecture presentations at national-level conferences.
- Contributed to the development and deployment of internal Software/Systems Development Standards.
Technologies
- CMM I , TickIT, S/W Metrics, RUP/UML, QA, OOAD S/W Engineering Methodologies/Spiral, XP eXtreme Programming , ISO 9001, KM, OSs/App. Dev.: Win/Unix, Rational Rose, i-Logix Rapsody, Visio, DOORS, C/C , Automated Testing Mercury Suite , CM Tools ClearCase, CCC Harvest , GUI tools BXPro , CORBA, PERL, Python, FORTRAN 90/77, MathLab, VxWorks, Excelerator, GIS, SAS, SPSS. PM: PlanView, Oracle Primavera, Project WorkBench, MS Project Pro/Server, FasTrak.
