CAREER OBJECTIVE

SUMMARY OF QUALIFICATIONS

Highly-skilled and accomplished Sr. Program/ Project Manager with a solid background in IT Project Management, LAN/WAN/SAN Network Engineering, Telecommunications, Change Management, Product Management, Development Management, Data Warehousing, Test Validation, Broadband and Wireless, Finance, Sales, K-12 Education, Humanitarian Aid and Department of Defense work. I have a minimum of 16 years' experience in program/project management. Proven ability to motivate and manage large numbers of specialized staff onshore and offshore to achieve superior results, while operating across vast geographic regions. Serious, dedicated, self-motivated professional with strong planning, organizational, and customer service skills. Experience successfully utilizing PMI Methodologies, Agile, Waterfall, PRINCE2, and SCRUM methodologies. I am committed to the highest standards of excellence and highly effective under pressure.

PROFESSIONAL EXPERIENCE

Confidential

IT Infrastructure Program/ Project Manager

• Manage Projects for EPIC Implementation Integration with the WellStar HealthCare System.
• Led healthcare information systems analysis, design, development, testing, and implementation projects for the WellStar Information Technology Healthcare System.
• Create project plans, Work Breakdown Structures, Test and Implementation plans, set goals and deadlines to the extent to which tasks can be performed and delivered on time and within budget.
• Strong ITIL v3.0 environment.
• Manages and monitors resource utilization and costs.
• Provides direction and supervision of team members on daily activities and projects.
• Performs as a liaison with third party vendors as related to upgrades, integration, researching business needs, and escalating and reporting issues/ questions as required.
• Manages risks and demonstrates negotiating skills.
• Manage projects for the following departments Clinical Laboratory Department/ Laboratory Information Systems LIS , Radiology and Medical Imaging, BioMedical Engineering, and IT Infrastructure.
• Led Programs Projects for the following Business Clinical Ancillary Applications along with Infrastructure Migrations/ Upgrades CoPathology, LabCorp, EPIC AGFA, SunQuest, CoPath, Dolby, Canopy, Digital Voice Inc., Medical Necessity Checker, WebMedix, Dragon, Kronos, Micro Symphony, Odyssey, Embla, Merge, Chemistry Equipment upgrades, Coagulation Equipment Upgrades, and managed the Infrastructure build of the new Test Production Active Directory Domains.
• Leading the Legacy Decommission Program.

Confidential

Sr. Infrastructure Project Manager Consultant

Confidential

Infrastructure Program Manager Consultant ,

• Managed 16 Enterprise Core Projects for ETI in Primavera. Proficient in requesting and assigning resources within Primavera and supporting the Financial Services offered by SunTrust Bank to its Internal and External Clients.
• Partnered with IBM on a 110 million dollar program to migrate TIVOLI Service Request Manager into the SunTrust Bank Infrastructure. Familiar with the following application Suite - TPAE, TSRM v7.1 , CCMD, TPM, Netcool, and Maximo. Applied strong ITIL methodology.
• Responsible for delivery of a 108 million dollar program working with SunTrust and IBM Vendor resources utilizing the PMI and Agile methodology. Served as the programs focal point and liaison to the line of business partners and to the third party vendors.
• Sponsor for many Core initiatives in the department. This means selling an idea to the Executive Managers, putting together a budget for the effort, along with the project charter, Statement of Work, Requirements Doc, Architecture Doc. Governance Plan, Communication Plan and other project documents as necessary to obtain Program/ Project approval and completion success.
• Managed projects through all phases of development utilizing PMI Methodology and the Change/ Release Management Process .
• Expert understanding of the SunTrust Bank Work stream model, ETI and EDS project phases, and the SunTrust Bank governance process. Critical skill-sets used were, data center consolidations, full life-cycle application development, Release Management, Order Management, Inventory/Asset Management and building enterprise applications
• Managed ETI's management team, infrastructure engineering teams and workstreams, and various other on-site and off-shore vendor resources to develop and complete the life cycle of core infrastructure and architecture projects.
• Responsible for driving the project resources to a timely delivery solution. Proactively identified interdependencies, developed risk mitigation plans and issue resolution.
• Managed all testing efforts for the program to include test plans, test scripts, and user acceptance testing.
• Hosted program meetings and created all documents to provided proactive communication, internal and external, upward and downward, on announcements, issues, and all key milestones. Analyzed all program information to conceptualize new processes and provide strategic planning.
• Adhered to SunTrust Bank's corporate PMO process and procedures.

Confidential

Program Manager Consultant ,

• Managed an Acquisition and Merger client account as a Program Manager for the PMO Office on the Hewlett Packard Global Outsourcing Team.
• Responsible for a 20 million dollar Acquisition/Merger program budget and its financial outcomes.
• My last project with HP was to lead Weyerhaeuser in a Merger/Acquisition Integration project with Domtar. This effort was launched in conjunction with the Domtar managed program to exit former Weyerhaeuser Fine Paper locations, Applications, and Infrastructure. This included the site infrastructure transition of 70 Weyerhaeuser locations along with the application software and hardware decommissions, relocation, or replacement for 60 paper mills and sales applications.
• Traveled to various client sites around North America and Canada to complete the programs divestiture of the clients infrastructure.
• Managed internal onsite resources as well as external off-shore resources within a Global Delivery Infrastructure team size of my team was generally greater than 50 people.
• My leadership was instrumental in completing the 70 site acquisition and merger. In working with the HP Canada and HP Americas teams HP Server Automation software and Network Node Manager NNM helped to provide lifecycle Management for the enterprise network switches, routers, servers and applications from server discovery to provisioning, patching to configuration management, server refresh, VMWare, and script execution to compliance assurance before client hand-off. HP Server Automation and NNM was key to automating operations and processes across disparate IT teams and systems.
• Managed the following cross functional resources to complete the project for the client Citrix Team, Field Engineering Team, Solutions Architect, Infrastructure Architect, Call Center Resource/Help Desk, Change Management Team, Anti-Virus Team, Unix Team, Security, Data Warehousing/ Storage Team, Back-ups Team, SAP Team, Wintel Team, Application Support Team, Network SME's, Messaging Team, Active Directory Team, and any other SME Subject Matter Expert resource necessary to successfully complete this project.
• Managed the Active Directory team, the Citrix Team, and the Wintel Team in building a new Citrix Farm for the customer.
• I wrote the required Project Charter's, Work Orders, and SOW's to obtain appropriate staffing and payment for services rendered to the customers.
• My responsibility was to facilitate planning with Change Management, work with key stakeholders, team members, and vendors to identify all customer deliverables, work breakdown structure, staffing needs, budget estimates, account reconciliation, and all other interdependencies during the Acquisition / Merger program.
• Maintained a detailed schedule, project plan, with multiple and complex threads of work required to complete the divestiture.
• Expert knowledge of utilizing the following Project tools Outlook, Microsoft Office, Power Point, MS Project, Excel and Visio. These tools aided in managing Resources, Risk, and Change Management on the HP projects.
• Hosted daily and weekly project meetings with the various sub-tracks to stay abreast of progress and to be able to mitigate any risks or delays that may arise.
• Maintained constant communication with my internal project team and I provided weekly reports to the client stakeholders and the Executive Vice President that I reported to.

Confidential

Sr. Project Manager Consultant ,

• Responsible for leading a team of Sr. Software Developers in the Mercury and Peregrine Acquisition/ Merger for Hewlett Packard Software.
• Managed an international team of offshore India resources and onshore HP Sr. Software Developers remotely utilizing all necessary tools and resources to complete the Mercury Peregrine Acquisition and Merger.
• Due to the acquisitions of Mercury and Peregrine by HP we developed changes to the HP Service Center Tool and Network Node Manager Tool.
• The Developers that I successfully managed utilizing the PMI and Agile methodology within the Global IT Technical Solutions Group were HP Service Center /HP OpenView and Network Node Manager NNM experts from Peregrine, Mercury, HP, and Techport 13. We utilized ITIL Standards during this effort. Full life-cycle application development, Release Management, Order Management, Inventory/Asset Management were critical skill-sets used.
• I applied advanced subject matter knowledge to complex merger concerns, and I was regarded as a subject matter expert.
• Frequently contributed to the development of new ideas and methods. Worked on complex problems/projects where analysis of situations or data requires an in-depth evaluation of multiple factors.
• Exercised significant independent judgment within broadly defined process improvement policies and practices to determine best method for accomplishing work and achieving objectives.
• Lead and/or provided expertise to functional Infrastructure project teams and participated in cross-functional Acquisition and Merger initiatives.
• Strong experience in multi-national projects involving several partners and technology areas.
• Very strong internal and external credibility and recognition.
• I was able to operate at the executive level with our largest customers.
• Lead and managed project teams in the development, winning, and delivery of multiple projects or single, large, complex projects.
• Managed multi-country wide, multifunction, and multi-vendor efforts to plan, sell and implement multiple, integrated system solutions to customers' complex and risky business problems.
• Managed very large project teams that included other project managers, analysts, administrative support and third party vendors. Interfaced with SAP Team, SAS, Change Management, Knowledge Management, Web Portal, ERP Team, Test and Validation Teams, UNIX, INTEL teams working with VMWare technology etc
• Fully responsible for delivering the Revenue and Profit lines of the project.
• Role model for up-selling in the Customer's engagement and developing new business opportunities within the Account.

Confidential

Sr. Project Manager Consultant

• Managed and lead Projects working with IVR, Edify, CCB, Witness, Genesys, Aspect and various Web Applications.
• Familiar with Business Objects, Peregrine, Avaya IP Agent, CCB Phone and Citrix.
• Managed the testing threads of IVR, Genesys, and Customer Service Desktop Applications related projects in the Call Center Technologies Group.
• Performed a variety of Project Management duties including resource management, release management, change management, creation of project plans and reporting of testing status.
• Excellent understanding of Software Development Life Cycle methodologies and processes.
• In-depth expertise in Quality Assurance and Test and Validation Methodologies and Concepts.
• Utilized testing tools such as Mercury Interactive Load/Win Runner and Hammer.
• Worked closely with the development team to complete the writing of IVR test scripts from a VUI.
• Managed tactical IVR project requests from initiation through approval.
• Ensured that all tactical projects meet strategic IVR guidelines.
• Provided IVR development team with design documentation and call flows, and complete other tasks as necessary to ensure the accurate and timely completion of such projects.
• Provided communications, coordination, and testing support during project implementation.
• Analyzed and edited IVR reports and scripts.
• Assisted with IVR focus groups and usability studies.
• Provided input to strategic IVR decision-making.
• Assisted with tracking and reporting on IVR Change Management.
• Created and distributed daily performance reports.
• Managed User Acceptance Testing UAT , including creating test plan and mining databases for test data.

Confidential

School Development Director

• Explored and surveyed the sites, laying the groundwork for building construction or renovation.
• Responsible for the Budget, Finance, and Fundraising. Managed on average, a 3.5 to 5 million dollar building construction budget for each Imagine Charter School.
• Investigated and stayed abreast of GA State Laws and Policies around education and school construction.
• Effectively communicated and managed the building construction teams on site.
• Worked very closely with BOMA during the following Review Blueprints and building specs, Negotiated zoning and building permits, and worked with the community as necessary to complete school construction.
• Worked with the core founding group Community Members to plan, write, and operate the charter school.
• Member of the School Board for all Imagine Schools in the State of Georgia.
• Instrumental in determining the Curriculum and instruction methodologies for each Imagine School built in the Atlanta region.
• Applied Community relations and marketing tools.
• Maintained governance and management of Imagine Charter Schools in Georgia.
• Resolved legal issues and stayed abreast of educational law changes.
• Located and reviewed Real estate for all new Charter Schools.
• Reviewed or wrote the charter school documents to submit to the State Board.
• Designed a Comprehensive Public School Plan.
• Created a staffing plan for the new school.
• Worked with community members in drafting, presenting, and getting the Charter Approved.
• Created a Financial plan and a 5 year budget projection.
• Provided charter school governance and an organizational model.
• Gathered Facilities information Insurance.
• Ensured compliance with state and federal regulations.
• Reference for a pre-determined monitoring, evaluation, and renewal process for the charter school.
• Presented and worked in getting the Charter approved with the county and state school boards.
• Recruited and admitted students recruited and hired staff.
• Formalized the instructional program. Select and purchase instructional materials, choose methods of assessing student achievement, establish the school calendar, and plan professional development.
• Secured a facility and support services, such as fiscal support accounting, budget, payroll, banking, auditing, purchasing , transportation, food service, insurance, staff benefits, telecommunications, legal advice, custodial service, etc.
• Formally open the doors and celebrate the commencement of the school.
• Identified and addressed unforeseen glitches and constraints to the completion of building the Charter School.
• Transitioned the school's governance structure from the initial start-up stages to one of ongoing policy-making and oversight.
• Established or formalize relationships with community groups, supporters, the sponsor district, the media, and other potential partners.
• Refined curriculum and instruction format and materials.
• Collected and interpreted student performance and achievement data, using it as the foundation for ongoing planning and school policy development.

Confidential

Technology Trainer,

• I was the materials designer, scheduler, presenter and data tracker for all the technology training that took place at Confidential.
• I taught staff and students one-on-one, as well as, providing classroom instruction in all of the Microsoft Office Suite components, time management tracking and I instructed on research techniques and employment researching skills on the Internet.
• When a new software roll-out occurred I coordinated the training effort for the entire organization.
• Taught ages 13 years to 70 years young relevant computer usage skills and provided computer job training for a variety of social service organizations in the Atlanta, GA area.
• Taught and counseled at risk youth ages 13-22 English 9th-12th grades so that they could complete High School.

Confidential

Telecommunications Project Manager

• Teamed with Sales and the Customer early in the project life cycle to clarify and mold the expectations and the priorities based on Service Level Agreements SLAs , Statement of Work SOW , Network Planning, Project Budget, Project Schedules, Responsibility Matrices and Escalation Procedures.
• Responsible for new telecommunication networks, with particular focus on wireless technologies: TDMA, CDMA, GSM, UMTS, and BT. Managed the deployment of new wireless networks, installation changes, and the roll out into the client or the Nortel Network Management Center.
• Completed PMI training through the Project Management Institute and obtained a Certificate for Project Management Course Completion. Training provided by Harold Kerzner.
• Managed projects utilizing Microsoft Office, Visio, MS Project Excel Spreadsheet.
• Mediated internal conflicts to maximize Customer Satisfaction and minimize costs.
• Managed the Job Change Order Process to maximize Nortel Networks Revenue opportunities.
• Identified Root Cause and facilitated corrective and preventative action to prevent repeat occurrences.
• Recommend cross product solutions that optimize Customer Satisfaction and Nortel Networks performance.
• Excellent written verbal communication with the ability to negotiate and interact with other project team members.
• Assisted the sales team in identifying and qualifying opportunities with our customers.
• Lead a team of direct reporting project managers project engineers as well as the matrix management of Nortel functional teams to professionally execute the deployment of Customers into the Network Management Center.
• Responsibilities of the role include the following: Customer Relations, Cross functional matrix management of Nortel and Vendors, Coordinate meetings to resolve project issues, Technical Project Planning and Execution to defined project milestones, LAB trials.
• Managed Wireless network elements being deployed out on customer site and into the Network Management Center NOC .
• Managed the network integration and implementation activities of Nortel OEM products being deployed within the network.
• Managed Optical, Data, Voice, Broadband and Wireless, Optera Metro/Long Haul projects within the defined Service Level Agreements.
• Initiated Project Kick-off, project meetings, post mortem, and project closure.
• Champion project related issues, escalating and driving resolutions as required.
• Drive improvements in Customer/Account team relationships and process execution.

Confidential

Enterprise Network Telecommunications Engineer

• Provided senior level Tier Level 3 technical engineering support to LEXIS-NEXIS departments in regard to complex engineering projects, and preventive/predictive maintenance.
• Assisted in establishing network standards, design network layouts, and install secure, fault tolerant networks.
• Maintained 100 network reliability, determine application and integration with existing environment, resolve implementation issues, install equipment and troubleshoot configurations of hardware with no associated downtime.
• Analyzed, augmented and evolved the Enterprise Network in use at LEXIS-NEXIS to a solid ATM Backbone.
• Evaluated new networking hardware with vendors, planed test cases, implemented multiple projects, including network design, procurement activities, system installation and network connectivity.
• Developed documentation for network operations and participated in development of corporate networking strategies and policies, extensive Project Management skills were required.
• I have excellent writing and communication skills, ability to provide detail information, planning and overseeing of network infrastructure upgrades, and monitoring network performance in an SMS environment.
• Worked on Projects such as: Y2K, Data Warehousing Project, Enterprise Backbone Upgrade, and Server Roll-Outs.
• Variety of experience in Network Engineering and Network Management with LAN WAN technologies to include Windows NT, UNIX, and Novell. Strong knowledge of IBM systems 370/ SA390, MVS, AS400, JCL, TSO, JES, CA-7, TCP/IP, NETEX, FDDI, Sonet, ATM, Tokin Ring, Data Warehousing, Frame Relay, Ethernet, CISCO Routing 7xxx series, CISCO Cat 5 Switching, SNMP, NetHealth Tracker, HP Openview, Cstar, Concord Tracker, NetScout, Visio, and various Network Management Functions.

Confidential

Telecom. Network Management Engineer

• Deployed and managed John. Ray McDermott's enterprise-wide communications capabilities for voice, data, and video teleconferencing in a network management support center.
• Participated in design and configuration of Cisco routers to migrate a legacy IDNX Multiplexer Backbone to AT Ts frame relay network for 23 domestic locations while continuing to manage international IDNX sites.
• Consulted clients in reference to systems integration, provisioning and various out-sourcing services and service outages.
• Worked with SDN, AT T Digital, LDDS, and various LEC's and other international providers on a regular basis to provide customer service, troubleshoot and isolate network related problems.
• Extensive use of TCP/IP software tools such as HP Openview with Network Node Manager, Netview 6000, Network Health, Cisco Works 3.0, and Remedy Trouble Ticketing System integrated into the platform.
• Worked various shifts in a 24/7 Network Management Operations Center.

Confidential

Telecommunications Systems Engineer

• Worked as a Network Management Engineer for DFAS in the Network Management Center for Confidential.
• Maintained operational control and management of the DOD's Automated Multi-Media Exchange world wide networking system.
• Provided operational and Network Management support on IBM systems 370/ SA390, MVS, AS400, JCL, TSO, JES, CA-7, and IBM/Xerox mainframe print architectures.
• Responsible for Multi-media data, voice, video technical and operational support.
• Worked with DOD to identify, troubleshoot, and resolve technical problems in the government's integrated networking system.
• Performed off-line data recovery, tracer actions, system backups, customer support.
• Operated data/telecommunications and automated message switching centers to include associated peripheral equipment and auxiliary devices.
• Provided support to government users in a LAN/ WAN/ SAN environment.
• Responsible for the operation and direction of corrective action to restore disruptive service to IBM mainframe 9221-170 ES-9000 , IBM-4381 91E systems and various UNISYS mainframe equipment.

Confidential

Telecommunications Field Engineer NOC Engineer

• Provided Network Operations and Telecommunications support during Operations Desert Shield and Desert Storm.
• Managed mobile data/telecommunications equipment for the Department of Defense.
• Worked as a Telecommunications Engineer in the Network Management Center on Neureut Concern in Karlsruhe, GE.
• Set up mobile data/telecommunications for NATO test sites running cable wiring, installing PBX's, PC and networking hardware, provided system network management, and encrypt-decrypt COMSEC Data.
• Performed maintenance, testing, and technical support for automatic data telecommunications equipment including PC, MVS, networking hardware, CPU's, multiplexers, control consoles, trunks, modems, magnetic tape drives, COMSEC devices, cryptographic equipment and associated system hardware and wiring.
• Identified, isolated and resolved system operational problems on TAC/SAC and TSRT telecommunications equipment.
• Supervised 10 technical staff in the accomplishment of their duties provided leadership, technical guidance and training.
• Authorized a TS/SBI/SCI security clearance with a Polygraph.