EXECUTIVE SUMMARY

Experienced senior project manager with 15 years of multi-industry experience in planning, managing, selling and implementing various software and hardware solutions across full SDLC environments.

PROFESSIONAL EXPERIENCE

• 15 years' experience in managing enterprise IT software and hardware solutions through the entire SDLC life cycle from pre-sales inception to product implementation and support.
• Project focus areas included State/Local Government, Healthcare, Retail, Insurance, and Finance industries.
• Functioned as Project Manager and Scrum Master providing overall project oversight and leading Release Planning, Sprint Planning and daily Scrums.
• Managed and translated business requirements into Statement of Works and into functional specifications documents for engineering teams.
• Managed various cross functional teams applying Project Management processes and principles.
• Worked closely with business units in determining project requirements and success criteria.
• Managed software releases, products upgrades and implementations.
• Strong pre-sales presentation and product demonstration skill's, and proof of concept designs to C level executives.
• Bridged the gap between business and engineering development team's for project deliverables ensuring completeness, quality and compliance with requirements and established project management standards.
• Excellent customer management relations skills through clear and concise written and verbal communications.

CORE COMPETENCIES

PROFESSIONAL HISTORY

Confidential

Lead Program Manager/Project Manager/Scrum Master

• Managed numerous cross functional teams providing IT solutions for business initiatives that support the TIAA-CREF Life Insurance division, specializing in web services development and database solutions.
• Managed the SOA Service Oriented Architecture team that specializes in Java development of web services that manages life insurance policy transmissions from vendors to TIAA-CREF enterprise systems.
• Apply Agile software development methodologies in software factory structured environment.
• Manage cross functional teams that included: onshore/offshore Development/QA, Database, Batch, Web Services, Infrastructure, and Business teams.
• Agile release planning, Sprint planning and daily Scrum stand ups.
• Manage resources, budgets, and oversight of programs and projects.
• Manage project budgets up to 5M and project teams up to 25 resources.
• Manage multiple monthly project implementations.
• Develop project plans, resource planning and risk mitigations plans.
• Weekly project status reporting to project teams, stakeholders, and management teams.
• Work closely with business teams to define business requirements and success criteria.
• Developed strong relationships with cross functional enterprise teams that helped successful project delivery.

Confidential

A pharmaceutical, biotech and medical device manufacturers have relied on Lash Group as the leader in the innovative design, development and implementation of unique patient and provider support programs.

Project Manager Consultant

• I managed the development and implementation of correspondence documents from a legacy system into a StreamServe enterprise solution.
• Waterfall/Agile software development methodologies.
• Managed cross functional teams that included Operations, Onshore/Offshore Development, Infrastructure, PMO, ITO, Correspondence, and Product Implementation teams.
• Implemented multiple project plans in MS Project Server for various phases of project.
• Developed Project Charter and Risk Mitigation plan
• Daily/weekly project status reporting to project team and stakeholders.
• Performed Risk Analysis
• Leveraged SharePoint as centralized repository of project artifacts.
• Managed execution of deliverables to ITO.

Confidential

Project Manager Consultant

• Confidential software development methodology - product development using two week sprint model.
• Managed the execution of deliverables.
• Planning and coordinating the delivery of software development product features from offshore development team.
• Daily/weekly project status reporting to project team and stakeholders.
• Salvaged client account that was at risk of failing from QA performance and client satisfaction expectations.
• Improved Quality Assurance of offshore team through improved unit testing and automated test cases. Improved acceptance test criteria cases and overall coordination between offshore and onshore QA teams.

Confidential

development and implementation of unique patient and provider support programs.

Project Manager Consultant

• Planned, coordinated and directed the implementation of an enterprise software product that managed dynamic document composition, management and delivery solutions for patient communications
• Waterfall/Agile software development methodologies.
• Managed cross functional teams to achieve goals and milestones. Cross functional teams included Operations, Infrastructure, PMO, and ITO teams.
• Developed project plans in MS Project to identify critical paths.
• Reported to Stakeholders and provided status updates and maintained project plan.

SOURCE TECHNOLOGIES

A private technology company providing secure document printing solutions, self service kiosks, and professional services for government, healthcare, retail and financial institutions.

Confidential

• Designed, planned, and directed simultaneous projects for managing and implementing software and hardware solutions for various industries with a focus on financial institutions. I was responsible for technical leadership for ongoing pre- and post-sales engineering projects, oversight of product deployment and direct interface with customer's technical teams. As project manager, I was able to oversee all the aspects of the enterprise software and hardware solutions from the technical sales process through the customer's project lifecycle. Primary experience applied to banking solutions and working with products/companies such as but not limited to: FIS/Metavante, Fidelity/TouchPoint, FiServe, First Data, and EDS.
• 12 years successful experience managing hundreds of software/hardware projects ranging from 25K to 10M.
• Increased sales by delivering powerful and effective sales presentations and product demonstrations.
• Managed and designed functional specification documents for all projects through Statement of Work.
• Managed software Development and QA teams
• Managed the execution of secure software and hardware deliverables.
• Provided pre-sales and post sales support.
• Managed product releases.
• Organized, directed, and coordinated projects in the Controlled Print and Self Service Solutions Divisions within Source Technologies to meet customer schedules and milestones.
• Implemented various self service kiosk solutions at credit unions allowing credit unions to improve customer service and streamline customer transaction requirements.

Applications Designer Solutions Delivery Group

• Developed and designed several electronic forms applications for laser printers through PCL programming.
• Designed custom print solutions by developing PCL signature fonts and electronic forms macros.
• Programmed print applications taking Host data and merging that data to electronic forms stored on various printers and servers at customers' sites.
• Served as Quality Assurance tester for all new products and solutions.
• Provided years of on-site installation, training, and support on Source Technologies products and solutions.