Summary

Multilingual senior technology professional with extensive experience successfully implementing mission critical IT systems in both private and public sectors. Superior leadership, communications, management, business analysis and technical skills. Hands on problem solver and creative thinker with the ability to see the big picture while drilling into the details to achieve desired outcomes. Fluent in English, French and Spanish, with conversational Portuguese.

RELATED ACCOMPLISHMENTS:

Independent Consultant Confidential

• Provides systems and computer support and troubleshooting to local communities. Keep abreast of technology methodologies as ITIL and Agile while expanding knowledge on areas such as Linux and Android.
• Confidential, business consultant with SBGA, - a membership organization offering back-office solutions, from internet marketing, search engine optimization, electronic payments to payroll and accounting services to Small and Medium size business, - to provide consulting services to local merchants in the New York Capital Region Area.

Confidential

Project Manager

• De La Rue is the world's largest commercial security printer and papermaker, involved in the production of over 150 national currencies and a wide range of security documents such as passports, authentication labels and fiscal stamps. De La Rue also pioneers new technologies in government identity solutions for national identification, driver's licence and passport issuing schemes. De La Rue employs approximately 4,000 people across 24 countries
• Managed the implementation of a security critical NY Drivers Image Signature Capture System deployed in over 130 DMV offices thought-out the state, ensuring a tight integration with the NY State Security Governance and Risk management practices. Manage project using MS Project and defined and documented business processes changes. The system operates on a windows environment with real time interface to the mainframe holding the central images database.
• Victor's responsibilities included client's relationship management, contract management, vendor management including KPI's and SLA compliance, supply-chain management, project management, and supervision of local staff.

Confidential

Director IT Business Support

• Defined Service Level Agreements, managed the final vendor selection process and successfully negotiated a multimillion multi-country billing conversion project. Managed two countries joint Requirement Gap analysis including business processes definition that served as basis for the development and deployment of the new target system. Recruited and deployed senior project management resources to staff local country project.
• Confidential, a Fortune 1000 company based in Reston, Confidential, is a leading provider of mobile communications for business customers in Latin America. NII Holdings, Inc. has operations in Confidential, Peru and Chile offering a fully integrated wireless communications tool with digital cellular voice service, data services, wireless Internet access and Nextel Direct Connect and International Direct Connect TM , a digital two-way radio feature.
• Led the corporate oversight group guiding the overhaul of the OSS infrastructure in four countries served by the company providing funding, industry expertise, risk management, business process reengineering, project management and major systems implementation along with KPI's and SLA's support to individual country projects. All projects planned and tracked using MS project.
• Managed the deployment of a multi-million 100 million over 3 years billing system across four countries, Mexico, Peru, Brazil and Argentina chairing the OSS projects Steering Committee Meetings with participation of countries, vendor and NII corporate personnel. He managed four direct reports.

American Management Systems, Confidential

A 1 billion international business and information technology consulting firm headquartered in Fairfax, VA with 49 offices worldwide. Customers have included 43 state and provincial governments, most federal agencies, and hundreds of Fortune 500 companies.

Confidential

Business Development Latin America Engagement Manager

Provided management oversight to a group of 15 professionals from the US, Europe and Brazil, directed the successful implementation of an integrated collection system for Embratel, Brazil's largest long distance carrier. The system, an AMS proprietary standalone collection solution, was customized in Rio de Janeiro with modifications and enhancements developed in Denver, CO.

Confidential

Senior Project Manager and Director of Operations

Directing a group of over 60 professionals in two sites, Denver, Colorado, and Mexico City, successfully managed the analysis, customization and implementation of an Integrated Customer Contact and Billing System for Telcel, the largest cellular communications providers in Mexico. The system had a value of over US 20,000,000.00 over four years. The mainframe based system operating in English and Spanish, provided automatic account activation, flexible price plans and flexible rating and discounting to Telcel's customer base.

Confidential

Senior Project Manager

Directed the successful implementation of a tax and general revenue systems OASIS for the City of Montreal. OASIS maintained a comprehensive taxpayer database, which is linked through an automated interface with the Montreal Urban Community MUC appraisal system. OASIS implemented on an IBM MVS IDMS mainframe, processes property, business, permits and miscellaneous tax revenue. It provides the city with tax roll, billing, cash receipts, and collection processing for 1.7 billion in annual revenue.