About Eric

Seasoned and certified Project Manager with over seven years' experience documenting business processes as a Business Analyst, reorganizing Project Management Office processes, creating requirements and solution documents, and leading internal and external projects from initiation to project completion. Experience as a Project Manager and Business Analyst in Operations, Software, Infrastructure, Revenue/Finance, and Telecommunications.

Work Experience

Project Manager

Confidential

• Project Manager for global network infrastructure deployment for 40 laboratory locations for a major beverage company in Confidential
• Responded to document disorganization, bringing project back on track and successfully completing local deployment.
• Utilized SharePoint, MS Project, MS Excel, and MS PowerPoint to report Scope, Schedule, Budget, and Resource changes, working with IT Management and business stakeholders to obtain an accurate picture of the project's current state
• Created Deployment documentation, including processes and protocol for global deployment

Project Manager

Confidential

• Implemented enterprise Electronic Document Management EDM solutions from planning to completion using Waterfall and Agile methodology, overseeing up to 8 projects at once.
• Earned over 100,000 in billable revenue from documented and approved Project Change Requests in 2013 for KeyMark 1 of annualized revenue
• Improved PMO Processes in Confidential and Confidential by creating standard templates and checklists for project implementation, including internal PMO templates and customer-facing documents
• Documented standard Accounts Payable EDM solution, reducing implementation time by 50 .

Data Integrity / Project Manager

Confidential

• Directed the Data Integrity team of 3 people working with Finance, Controller, Development, and Operations to insure financial data integrity of a 20million/month billing system for a Tier 2/3 telecomm company
• Led Quality Assurance and User Acceptance Testing for a company-wide billing system Integration and Upgrade over a two-plus-year project
• Created Test Plan documents and SQL-based Test Cases for each iteration of the billing system project, conforming each round of testing to the same quality standards, and documenting results for reporting and/or resolution.
• Documented issues and worked with development team and vendor to resolve.
• Evaluated the financial trends and Revenue Operations business processes and create a business case document for the business and decision makers to review and approve. Based on the approved proposal, created the initial project documentation.
• Assisted the Compliance and Development teams in creating billing system Regulatory Quality Assurance checks
• Trained, supervised, and coached team of 15 Customer Account Analysts, creating training documentation and process checklists to insure quality and accuracy in customer service.

Client Services Representative

Confidential

Supported 15 agents and implemented workflow procedures, which improved turnaround time of new business operations and customer service requests

Skills

• Other Software experience includes SQL Golden Bethnic software , Crystal Reports, QuickBase, SharePoint, integration with SAP, Lawson, and Oracle Financials, and various proprietary systems.
• MS Office Project Advanced , OneNote Advanced , MS SharePoint Intermediate , Word Advanced , Excel Expert , Power Point Advanced
• Created Documents for all project areas: Initiation, Requirements, Design, Control and Monitor, Implementation, Deployment, Change Requests, Reporting, Close out, and Lessons Learned
• Planning and scheduling work tasks and resources using MS Project
• Controlling and managing project scope, budget, schedule, and resources
• Business and Process Analysis, improving quality and gaining efficiency
• Quality Assurance Testing in product development and end user/business user testing
• 7 years leading projects and analyzing business processes
• 4 years as an analyst for Tier 2/3 telecommunications Revenue Operations, troubleshooting billing issues, analyzing billing trends, and resolving issues
• 3 years leading SDLC projects using Waterfall and Agile methods ranging from small to medium-sized projects measured in service hours, from 80 hours to 1,000 hours
• Consistently used MS Office tools to organize multiple projects up to 8 at once and project priorities
• Experienced in communicating and presenting to all levels: C-level, Senior Management, Managers, Supervisors, and End-users in person, via video and conference calls, and with international parties
• Oversaw workflow processes, including gathering requirements, designing, testing, and implementing.
• Able to review the current project status, align the current situation with the project goals and scope, understand the customer's expectation, and bring the project back on track
• Organize project objectives, scope, requirements, and stakeholder expectations in a way that allows measurable progress and success of the project
• Project Management Processes Initiation
• Created project initiation documents including Scope and Requirements documents

Planning

Created Project Management Plan, Communications Plan, Risk Mitigation Plan, and Project Schedules

Execution

• Documented and oversaw software design, build, testing, and implementation to insure that the solution met the agreed upon requirements, including prototype review
• Communicated project status, issues, and action items through weekly meetings.

Control

• Monitored project status for issues with budget, schedule, scope, risks, changes, and project milestones, reporting to the appropriate project stakeholders
• Solved changes to scope, budget, and schedule using Project Change Request documents

Close

Insured project deliverables met customer satisfaction expectations on time and on budget.