Objective: To obtain a full time, contract to hire or a long term contract position as a Project/Program manager.

Summary:

• Expert in Program / Project Management including managing charters, programs, projects, Application Service provider Vendors, Internal business IT technical teams and also briefing Stakeholders for delivery of milestones with various application releases.
• Over 8 years of experience including Program, Project Management, Business Analysis, design, data analysis, assisting development, Quality Assurance teams in Client/Server and Web Based Applications.
• A Program Manager cum Project Manager, who is expert in obtaining a grasp of the business process and acting as a bridge between the Business Management, IT technical teams including Development testing teams.
• In-Depth knowledge of Software Development Life Cycles SDLC including Waterfall, Agile, Spiral and RUP. Having thorough understanding of various phases like Requirements, Analysis, Design, Development, Testing and Maintenance.
• Successfully implemented PMBOK principles and OPM3 models for the program application development.
• Strong analytical, communication, problem-solving, decision-making and organization skills.
• Highly motivated team player with excellent communication, presentational, interpersonal, analytical and problem solving skills. Always willing to work in challenging and cross-platform environment.
• Achieved PMP training certificate from a PMI recognized institute.

Domain Experience:

Confidential

Sr. Project Manager

• The Project is to provide for the Confidential
• SESIS application to be seamlessly integrated with Provider Assignment FSBO with a single sign on functionality. This integration shall help users, to provide single sign on access end to end to all the DOE applications without logging in again. Thereby, helping records of 1.2 Million students and 200K special needs students to be processed faster from referral, provider assignment and placement services accessed by teachers, principals and many others. Another project is infrastructure based, where third party application houses DOE's all the hardware and software for SESIS application and it has been brought back onsite.

Responsibilities:-

• Managing Single Sign On SSO Integration project and Infrastructure projects end to end.
• Managing tasks, timelines, issues, risks, dependencies, constraints end to end.
• Providing weekly reports to senior management in terms of project's progress and any other updates related to project/program.
• Created Work Breakdown Structure, milestone plans, options deck, project plans, timeline chart various other deliverables.

Confidential

Sr. Project / Program Manager

Managed Client Account Data C AD , Business Intelligence C AD/BI , MSG Managed Solutions Group , ML One MSG Simplification , GWIM, Enterprise, Risk Compliance, Regulatory, Supervision, MIDAS and non-GWIM projects end to end. These projects are mostly based on financial advisors using various user interfaces to perform their day to day functions via. Client Account Data C AD/BI applications databases such as KD, AOS, DS, BPM, EAO, AM, HUB, PATH, BI, MIDAS, GWIX CAPSS Support.

Responsibilities:-

• Successfully managed delivered more than 40 projects worth 15 million dollars in over a year. This includes managing estimation, cost analysis, tracking timelines, tasks, issues, risks, dependencies, resources end to end. Submitted estimates for more than 70 projects change requests that will be later scheduled for next year.
• Coordinated, Executed Implemented project lifecycle from initiation, analysis design, development, testing, release management, deployment and post production support including defect management. Tracked various milestones such as BRD, HLD, LLD, Coding, Unit testing, CIT in dev, CIT in PL, SIT in PL and UAT testing. Also, tracked SE, EPP and PE testing milestones as per the need.
• Created various weekly reports for senior management and business stakeholders for up to date reporting on my projects.
• Managed various project external and internal dependencies with multiple teams in order to successfully deliver these projects to various requestors within and outside Merrill Lynch.
• Used various internal applications, tools and techniques such as CARDA project request site, Estimation tool, GPP project plan tool, Share point, WebEx, MS Outlook etc to manage and coordinate meetings with multiple teams.

Confidential

Sr. Project / Program Manager

Projects are about upgrading the legacy V9 order management platform to the new V11 platform which integrates between the JDA OMS, Web stores, Distribution centers, Credit card processing banks, feeds, customer service Epiphany systems and various other internal e-commerce applications.

Responsibilities:-

• Managed and successfully delivered finance projects such as Rules Based Revenue Reporting, Auto Reconciliation for Visa, MasterCard, AMEX and Discover Bank of America Merchant Services US Canada, PayPal, PNC, Bill me Later , Gift Card Accounting, Toys R Us Institutional Sales, TSA Value link, Automated File Transfer to banks and Vertex Tax support projects. Thereby, delivering the project before the festive peak season.
• Successfully managed budgets, timelines, issues, risks and dependencies for various finance projects.
• Coordinated with the SMEs, users, business analysts, developers, testers and support teams for successful implementation of these projects from start to end.
• Worked on various credit card applications that generates a weekly report of reconciliation of those transactions that are unwarranted and that needs a further clarification and client's follow-up.
• Conducted daily and weekly meetings with various team members for statuses and issue resolutions. Thereby providing weekly statuses to directors and executive leaderships including CTOs and CFOs of the company.

Confidential

Sr. Project / Program Manager

The projects were about integrating the PNC's multi-custodial applications with the Pershing's multi-custodial and non-custodial applications. My efforts were involved in integrating the advisor dashboard, management dashboard, prospects/client entity, home office search, Accounts and household profile/summary, NPPI masking, managed account portal storyboard, branding / rebranding of legacy windows PMAS and External App links projects. My efforts also included integration of Albridge solutions which is a newly acquired performance reporting company of Pershing.

Responsibilities:-

• Managed the workstream 1 projects end to end. This includes leading the business discussions in finalizing the business requirements, managing review/signoff sessions of requirements by the business, UI team, development, testing, operations and support teams.
• Led various teams to update multiple deliverables including the user interface documents, business requirement documents, prototypes, development, testing and issues logs.
• Managed projects that deal with business credit card transactions end to end.
• Created, updated and tracked the project plans for various workstream 1 projects regularly.
• Allocated the tasks, resources, hours and tracked them closely into an internal time budget application of Pershing.
• Conducted weekly meetings with various program workstream project managers to get an update on their project status. Thereby, successfully managing and updating the program dashboard.

Confidential

Project / Program Manager

Office of the CTO Chief technology officer

• Voice Tone IVR: The project is about creating IVR user applications for internal, affiliates and external clients.
• Internal client: M-health IVR, is the disease management organization and health care providers, where we have created a new functionality for the corporate insured individual to access the mhealth IVR solution via. smart phone and via. web, where a patient can dial a toll free number to access various prompts to get transferred to a nurse, disease management organization, health care providers and benefit administrators by choosing one of these prompts. This new application, the first of its kind into the health care industry market has also a new functionality to get transferred to the live ATT mobility care center tier 1 and 2 agents for health care, plan, device and service related issues and concerns.

Responsibilities:

• Successfully managed and estimated the number of hours Capital and expense cost for the team resources.
• Kept weekly track on the actual vs. expected dollar amounts spent and hours charged to the project.
• Created SOW, project plans and other project deliverables including closely tracking, monitoring and updating it end to end on a daily basis.
• Presented, received requested information for the mhealth application in getting it approved from the PMT board, telephony board, Technical review board, Operation review board, Operation readiness review board and CTO governance board.
• Successfully managed and coordinated the new requirements thereby controlling the scope, cost and timelines for the application.
• Interacted with PMATT for budget approval, Geolink for obtaining project id, billing code and application name, AOTs for creating project related tasks, PMT for time tracking, reports and allocating team resources.
• Successfully managed and coordinated the various change requests from the client including the updates to the call flow, system requirements, application development, AQA testing, CAT Customer Acceptance Testing and in production.
• Held meetings with the stakeholders and internal IT teams for issue resolution.
• Generated standard and custom call reports for the stakeholders and the clients.

Confidential

Project / Program Manager

MSSB's 3D advisor desktop: The project involved in creating the front end modules for the wealth management's MSSB's 3D advisor desktop system for the financial advisors across the globe. This includes handling change requests for the My tasks, News feeds, Items for attention, Calendar, Forms Online, What's new, Economic Calendar, Watch List, My Practice, My Lists, Training and Support, Featured Content and the Top Holdings modules.

Responsibilities:

• Conceptualized and initiated the change requests for these 3D advisor desktop modules. Created the BRDs and the change requests documents.
• Created and updated the project plans. Highly interacted with the stakeholders, users, IT architects, developers and testing teams for successful implementation of the change requests.
• Expert use of MS Word, Excel, Power point and Visio for business presentations to the stakeholders and the SMEs.
• Successfully managed vendors for the applications support and change requests issues end to end.
• Managed the tasks, milestones, risks, issues, dependencies with the business analyst, IT solution architects, development, testing, release and support teams.

Confidential

Project / Program Manager

Responsibilities:

• Initiated business conceptualization sessions leading to the BRDs, HLDs, and LLDs by successfully conducting the requirement gathering sessions with the SMEs, users and stake holders.
• Created and updated the project plans until successful implementation and rolling out of new releases to production till transitioning it to the change and support management.
• Ensured and monitored that the right fields are pulled over from the back end source systems as per the business requirements and are presented to the front end applications.
• Conducted the cross platform and cross organizational meetings to deliver card fields such as name, TIN, party id, LOC, balance info, available credit, next payment due date, past due amount, last statement date, summary of transactions and fee structures.
• Maintained the business relationship with the external middle, front back office clients for the state of art IT governance system to bag top priority projects.
• Delivered and mined the source data through various projects for mortgage fields such as principal balance, interest paid YTD, interest paid last year, taxes paid YTD, payoff, payment details, principle Interest, total current payments, past due payments, billing information and routing numbers.
• Delivered with a state of art field mapping exercise techniques, the banking update details to the brokerage call centre front end desktop application such as address, emails, phone numbers, stop payments, holds, transaction history, fee reversal, block card, re-issue, PIN change, holds, keep the change, overdraft protection, stop payment delete, CD renewals, withdrawals, interest paid options, account open/close options and much more.
• Controlled and managed the Master control room for the ML-BAC integrated June, August, September and November releases. These releases includes tasks such as monitoring releases, milestones, environments, defects, issues resolution from cross functional platforms of various charters to all levels of projects, through state of art control room.
• Successfully delivered CTO and program level charter reporting of various statuses, on tasks, milestones, defects, requirements, development and testing deliverables on a daily, weekly and monthly basis.
• Expert use of tools such as Quick Base, Quality Center, Clear Quest and various other sophisticated techniques.
• Common Business Services: CBS is the only major web services platform that is a single point of interface with the bank of America applications that provides banking, brokerage and other product's information to the Merrill Lynch GWIM channels / applications. CBS provides product services such as commercial loans, CD IRAs, Money movement, checking, savings, collateral insurance, credit card, LOC, loans, mortgage, safe deposit boxes, account activity, fee summary, debit and credit card management.

Responsibilities:

• Attended the business stakeholders, application owner's, CTO, director's meetings on behalf of senior vice president to represent the services desktop charter.
• Involved with the DTS, IT I, TCOE, TMS, NFS Conversion, BBI, money movement for the services desktop charter's banking and brokerage product releases.
• Provided daily and weekly reports to directors, CTO's, vice presidents and various program owners with the common business service's latest status, upcoming milestones and progress.
• Monitored various bank of America back end applications including Lean, Interact, BOSS, FAST, WCC, OOS, FFD/CIS, EIB to successfully get tested in CIT, SIT and UAT environments and in making sure they pass on requested information to common business services and thereby GWIM channels also able to pass these data to IVR, CPV, WMW, Online and other Merrill Lynch applications.
• Conducted impact, risk, dependencies and task analysis for various GWIM Global Wealth Investment Management services and applications.
• Conceptualized and initiated the Data War Room DWR to provide test accounts to various GWIM channels from Confidential
• Led the project teams in developing and testing aspects of the project, including cycle wise execution of scripts, its statues in terms of pass, fail, data issues etc.
• Expert in depicting the Current State to the Future State analysis, Diagrams, User Interfaces by creating prototypic screenshots using MS Paint for business presentation using MS Power point.
• Led the project teams in fixing of defects by understanding the issues, bringing right teams on the call, testing it and closing the defects.
• Led the testing team in obtaining the right test data by triaging it with multiple cross functional teams across the board, testing the fixes in CIT, SIT, QA and production environments.
• Led the master control room in managing largest integrated releases between Merrill Lynch and Bank of America in the history of these organizations for the June, August, September November releases.
• Led the master control room by managing integrated releases in terms of problem solver, Quick Base updates by managing tasks milestones, defect tracking in Quality Center and Clear Quest.
• Worked with various people from top to bottom in having bank of America operate the data war room on 24/7 basis till Jun 2010 release, by conducting triage calls with Confidential applications to resolve all severity defects in successfully completion of testing, product drops and transitioning.

Confidential

Project Manager

E-enrollment: Project involved in production support for groups less than 50 employees i.e. Small market segment. Our main priority was to ensure that the benefits membership information are in sync with Care first's FACETS system and vendor managed Care First Connect system for medical, dental, pharmacy, vision, and no vision products.

Responsibilities:

• Interacted with various groups, vendors, Account Installation, business, IT, program members business analysts to get the required information for a particular group or members of the group that needs to be fixed.
• Analyzed and researched intensively on the issues that needs urgent closure so that benefits and membership of a group are in sync with FACETS and Care First Connect system.
• Guided and instructed co-workers to take necessary action such as trigger a renewal or an ADD transaction to reinstate, unlock, lock, activate or deactivate a group passing our gateway and appropriately update Care First Connect system.
• Intense follow-up on reported groups, that there benefits and membership are being updated, if not re-research, involve right team members, also escalate if required in order to solve the reported problem until resolution. Communicate to the stakeholders of the reported problem after resolution.
• Extensive audits on daily, weekly and monthly reports. Provided aggressive solution proposals to the business that can resolve problems before it errors out into the reports. Rather than, resolving them individually after it errors out or is being escalated by the wholesaler, broker or a group.
• Conceptualized created a Mass trouble shooting techniques framework that got implemented and save the company's time, effort and resources.

Confidential

Project Manager

Responsibilities:

• Guided and advised the Requestors, Program managers and Vendors to submit the appropriate required documentation for an approval of a Service Request that includes Software, Hardware, and Telecom, Human Resources, Consulting services, Medical equipments and other healthcare related appliances.
• Analyzed the needs for E-procurement Ariba Procurement Supply purchase requests for the IT, Equipments, Human Resource, Telecom, Hardware, Software Medical services.
• Got the projects approved ranging from 0 change requests, amendments and fresh news requests up to 10.5 Million through Procurement Supply tools, techniques, forms such as Contract Approval forms, SOW, Master Services Agreements, Professional Services Agreements, Insurance certificates, Supplier Diversity Profile forms, Business Associate Agreement, Non-HIPAA form if PHI is involved, Consulting Engagement Approval forms 15D , Exception to Bid 15A forms, and various other forms to complete the Request for Proposal for specified projects.
• Interacted with Verizon Services for approving 10.4 Million telecom project at Kaiser Permanente with ITIL practices.
• Intense follow-ups with the vendors, requestors and appropriate authorities to get the required documentation in order to get the project request approved.
• Fast tracked and Self Served the requests which were lying in the queue for approval since months and got it successfully approved from Procurement Supply Directors, FDA Owners, Finance Leads, Legal and many more approvals depending upon the dollar amount.
• Made sure that these requests adhere SOX compliance and HIPAA rules.
• Used MS Office including MS Project, MS Access, MS Excel, MS Power point and MS Word for business presentation.

Confidential

Consultant: Project / Program Manager

Managing, analyzing, documenting supporting two ASP Application Service Provider projects 'Cisco Partner Space' and 'Partner Development Fund' simultaneously.

• Cisco Partner Space CPS Release 1.1, 1.2, 1.3 3.0: is a virtual space where end customers, partners and Cisco employees can log in into the environment and collaborate with each other in order to better understand Cisco's products and Cisco partners. This includes Partner to Partner, end customer to partner, partner to end customer, employee to end customer / partner networking. Partners can create their company booths in the Cisco Partner Space environment, so that users can visit partner booths and learn more about partner, which helps partners, increase their business. There are latest virtual networking features such as web casts, on demand videos, forums, greetings, public / partner networking lounges, information booths, conference halls, exhibition halls, profile updates, list of contacts, virtual partner summits, chat features booth representative chats, forum chats, linked in features, webex features, business card, my network, match me and many more advanced networking features.
• Partner Development Fund PDF Release 3.0 4.0: is a rebate accruing application for the partners who are buying products from Cisco. It calculates the total amount of products that each partner has bought and automatically generates payment transaction to the partner who has registered with their account information. It also gives option for the partner to buy Cisco products instead of getting full / partial rebate payment from Cisco. The minimum amount for the partner to qualify for the rebate amount is 5000.

Responsibilities:

• Managed the Cisco Partner Space Partner Development Fund projects End to End, in terms of deliverables including SOW Statement of Work , SOS Statement of Scope from the ASP vendor.
• Analyzed Bugs and Enhancements reported by various users and thereby conveying appropriately to ASP Vendor through weekly meetings.
• Created Project plans as per PMBOK, OPM3 best practices and discussed it with updates on a regular i.e. dynamically basis, by conducting weekly status meetings with Cisco Business, ASP Vendors Cisco IT.
• Analyzed prepared various Change Request documents. Got it signed off from various stakeholders thereby implementing it successfully at ASP and at Cisco IT.
• Providing root cause analysis through intensive follow-up of issues, bugs, risks, dependencies and business / IT requirements to Cisco Stakeholders by interacting with Global vendors such as Unisfair, Bit time, TCS, Wipro, Satyam, IBM, EDS, Accenture and many other Global consulting firms.
• Conducted UAT along with stakeholders and users to successfully deploy project releases.
• Generated tickets for the issues with support team, kept track of these tickets, resolved these issues attended the meetings around the clock with onshore and offshore teams of ASP vendors, Cisco IT and Cisco Business.
• Dealt with roll-back / contingency plans in case the UAT fails in staging / QA environment before pushing the release live in production. Managed ASP vendor in terms of various delivery milestones.
• Thorough understanding and possession of analytical capabilities, to trouble shoot any system architectural issues. Conducted root cause analysis on various applications dependent on these applications to solve it by interacting with various technical and business teams.
• Depicted Cisco Partners Space support model for any cases that are created by users with respect to the application with Cisco IT or ASP vendor through a normalized standard case allocation, follow-up and responsive process putting in place in MS Visio, Power point and getting signed off from appropriate stakeholders.

Confidential

Business Analyst

Responsibilities:

• Assisted stakeholders and PMO to create project plans by identifying tasks, risks, dependencies, constraints, estimates of resources and updated it regularly during weekly status calls with respective teams.
• Involved in creating and analyzing current state flow diagrams of appraisal, skip tracer and recovery processes using MS Visio. Thereby, depicting the future state flow diagrams using MS Visio by interviewing various SMEs and feedback from IT solution architects.
• Expert in Collateral Products including Property and Casualty Insurance, Auto, Home, Marine, open perils, named perils, life, disability and all major types of liability insurance policies.
• Involved in documenting Functional Requirements in Functional Requirements Definition Documents FRD for Vendor selection, Appraisal, skip tracer and Recovery processes.
• Worked on various applications that deals with subrogation, salvage, auction and collection of payments for the customers on the collateral that is insured by CUNA group.
• Created the future state screen shots in Power Point to represent to the business for final validation and signoff.
• Identified the possibilities of potential recovery and re-insurance situations.
• Involved in subrogation expense types, accounting codes, workflow rules, adjudication, denial reasons, closure reasons, payments and settlements, Notification, correspondence with CU and vendors, business rules and management reports of requirement gathering and its related issues.

Business Analyst

Responsibilities:

• Involved in updating various use cases and functional requirement documents from consumer i.e. vehicle covered under Blanket Physical Damage, Certificate Physical Damage, Immediate Issue, Quick issue insurance policies and real estate i.e. home, mobile homes, condos, Heloc, construction, REO, 1st mortgage and 2nd mortgage types of loans covered under hazard, flood, wind, quake and escrow insurance lines of businesses.
• Created CPI Tracking Functional Overview document that gives the high level view of the business and future prospects for CPI Tracking.
• Created high level Tracking application context diagram and other scenarios in MS Visio.