| Professional Profile | - Customer focused IT professional who excels at managing projects, collaborating with project teams, interfacing with clients, and deploying technology to build successful end-to-end solutions for clients.
- Over 11 years of significant, progressive experience in Information Technology consulting, focusing on data center moves, Active Directory 2000 and 2003, Windows NT, and Novell and network migrations as well as the customization and delivery of packaged products.
- Experienced Project Manager who has successfully led large project teams of 10 people from requirements-gathering through implementation to support. Projects are completed on time, within budget and with high customer satisfaction.
- Competent technical expert with over 13 years of hands on experience as a Microsoft Certified Systems Engineer.
- Dedicated, self motivated achiever who is committed to success and adept at juggling multiple tasks in a high pressure environment.
- Solid communicator with exceptional team building skills. Strong problem- solver who can perform root cause analysis to understand any issues, and design and execute practical solutions.
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| Professional Experience | Technical Project Manager for TIAA-Cref - Manage both waterfall and agile project from end to end
- Collaborate with stakeholders to develop all of the documents for each of the PMI phases
- Forecast labor time and provide necessary reasoning if they are not within their actuals
- Provide weekly 4-blocker status reports to all of the stakeholders
- Projects include building out a new, backbone sonet ring for all of the data centers, migrate the intranet to a new platform sharepoint and developing strategies for applications to meet their recovery time objective should a disaster occur.
- Responsible for adding resources to my projects within Clarity and tracking their time
- Create project schedule utilizing MS project and making sure all tasks and milestone were met
- Participate in all necessary CAB meetings should any changes occur throughout the project
Confidential - Provide monthly yearly forecasting for labor and capital expenditures for multiple project and explain any variances that are plus or minus 3 percent.
- Work with F5, firewall, websphere, virtual server, LDAP, Oracle, middleware, bladelogic and SAN teams to build out lower level and production environments for the development team to deploy their JVM application.
- Create project schedules milestones and weekly tasks and assign them to the appropriate team members.
- Hold weekly meetings with the team members and solicit updates to keep the project schedule on track.
- Attend weekly meetings with the LOB and provide updates for our team.
- Responsible for all project documentation and deliverables and maintain them in the appropriate folders
- Work with third party vendors from an infrastructure and application standpoint to keep the project on schedule.
- Keep all systems of record updated and in sync with the project schedule and Nexus.
Confidential - Manage projects with budgets of 2 Million or greater that involved the complete network build out voice and data due to lease expirations or site decommissions.
- Participate in the initial cost sizing for the project and followed all of the processes to get the project fully funded.
- Provide monthly forecasts for all project labor and capital expenditures and meet with senior management to review the forecast as well as any variances.
- Developed project plan utilizing MS Project Server and tracked major milestones utilizing both Planview and MS Project.
- Track forecasting by posting time being build to project utilizing Stamp and running the necessary reports to manage the forecasting.
- Submitted necessary changes utilizing Remedy and Pac2000.
- Run weekly meetings with the project team that would at least ten to thirty members and managed these meetings by providing a weekly agenda, meeting minutes from previous meeting, and utilizing the actions items section on our sharepoint site.
- Developed and wrote all of the necessary PM documentation for the methodology that was pertinent to the project. ex. PDD, BRD, scope statement, risk analysis, design documents, etc.
- Meet weekly with management on the overall progress of the project and provide detailed updates on the project and any risks or issues or approaching milestones utilizing the standard four box report spreadsheet.
- Follow company change processes and meet with the CAB board to obtain the necessary approvals for your change.
Confidential Contractor/Technical Project Manager - Managed multiple technical infrastructure projects simultaneously throughout Bank of America's many lines of businesses including infrastructure and application SLDC through CIT, SIT, UAT and production.
- Serve as Technical Project Manager on Bank of American's transition projects including Countrywide, LaSalle and Merrill Lynch through LOBs including Consumer Retail, CRE and Compensation.
- Built out new NICE call management infrastructure on both the server and client ends
- Transitioned to Corporate Workplace projects involving the build out of new network infrastructures involving all network data, voice, teleconference, printers, faxes, and desktop along with any additional peripherals.
- Request project resources utilizing multiple software systems including, RPS, CPU, Dispatch Matrix, ptracker, eRPS, Peregrine and EIS.
- Provide monthly adjusted forecasting hours for team members utilizing software systems including Clarity, Detar and PCM.
- Produce project plan and milestone chart for each assigned project.
- Conduct and lead weekly checkpoint meeting and provide status reports to the overall project team.
- Utilize Six Sigma methodology to track projects and stored project documentation within Nexus and projects' sharepoint sites.
- Manage each assigned resource deliverables and tasks and updated them weekly within CPU and the RPS software system.
- Build applications utilizing java and .net code in Windows and Unix environments.
- Provide go to green plans should a project go to red or yellow and provided risk analysis reporting as needed.
- Utilize change management system when necessary.
Contractor/Project Manager - Served as Project Manager in the Commercial Wealth Group in the risk analysis of moving their applications from their current disaster recovery site in Winston Salem to their target DR data center site in Oxmoor, Alabama.
- Launched kick off meetings with the analysis team to explain the purpose of the project to all members of the lines of businesses associated with these applications.
- Managed 17 separate applications to go through the analysis process to obtain their current and future state architecture and binding to other applications.
- Scheduled and facilitated a series of five milestone meetings designed to analyze the application in its current state and what it will become in its future state in Oxmoor.
- Presented any strategic recommendations that might affect their recoverability and availability objectives and offered suggestions for improvement via architectural design.
- Calculated and presented any additional costs that may be incurred to the line of business once the application has been migrated.
- Created project plan for all of my 17 applications that started from the kickoff phase through the certification process using Microsoft Project.
- Conducted checkpoint meetings before each milestone meeting to ensure the presentation deck was in line for the business meetings.
- Entered all responsible data into Wachovia's AAFR-G2 repository tool.
Contractor/Project Manager - Served as Project Manager in charge of building out Wachovia collocation data center site in Europe.
- Launched kick off meeting and met with all personnel involved to develop a project plan.
- Worked with stakeholders to obtain the business requirements for the present and future state of the data center.
- Created a request for proposal document to submit to all companies that wished to bid on a location for the data center.
- Developed the work breakdown structure and defined the project scope.
- Worked with local telco providers to obtain proposals on circuits, power and key infrastructure components.
- Determined space, power, rack and cabinet space that would be required in the new data center.
- Created project plan from the schedule of work using Microsoft Project.
- Conducted weekly checkpoint meetings with key personnel to make sure everyone is completing their tasks accordingly.
- Tracked invoices through Wachovia's internal system to ensure deliverables would be made on time.
- Partnered with the division's Project Managers to identify change impacts, determine delivery methods and schedule for the change management team.
- Established weekly status report template and process for all managers and team leaders.
SMCI Contractor/Project Manager - Worked as Project Manager in charge of overseeing all of the daily activities and operations of migrating all of Time Warner's nationwide divisions into Time Warner's Corporate domain.
- Served as Project Manager for the technical portion of Time Warner's merger with Comcast Cable and Adelphia Cable.
- Developed the enterprise project plan for Time Warner to use for all of their divisions which is now their standard for all domain migrations.
- Created a detailed pre-migration task list to use as a guideline for all of the divisions to complete prior to migration.
- Worked with the knowledge team to develop all communication documentation to provide to the division for their end users which allowed them to be aware of their roles, responsibilities, timeline, and impacts of the upcoming migration, resulting in increased customer satisfaction.
- Developed network plans, migration schedules and timelines for any vendor application that was domain aware and required special attention.
- Facilitated and led weekly meetings between Time Warner Corporate and their divisions to provide status updates on all pre-migration tasks and potential security risks.
Sparrow Systems IT Manager - Coordinated all new install and all new add on features for external clients for this new start up medical billing company.
- Managed Hospitals IT staff to make sure all of the necessary hardware and software were in place before implementing Sparrow.
- Organized training with the practice manager and scheduled all sessions and follow-up visits.
- Wrote and delivered customized sales and business proposals positioning Sparrow as the one stop medical billing solution and presented to the key decision makers.
- Met with third party billing solution companies to influence them to merge Sparrow System with their databases.
- Traveled to potential client sites to do an extensive network review of their office in order to propose network upgrades to ensure the integrity of their data.
- Wrote annual business plan for 2005 that included all operating expenses, projected revenue, company growth and where to add potential new employees.
SMCI Contractor/Project - Responsible for a million dollar project involving the distribution of server hardware throughout Time Warner's nationwide divisions.
- Created the detailed project plan to ensure distribution to all divisions was completed successfully and on time.
- Worked with outsourced vendors to plan all of the server builds and shipping to the divisions.
- Designed detailed server build sheets to provide to the third party vendors, ensuring the builds were completed to specifications and with minimal errors.
- Managed the documentation process to ensure that the division's IT Managers were in compliance and fully prepared for the domain controllers to go online.
- Developed and communicated timelines to the division managers, including when the servers would arrive, when they needed to be online, when IP configuration would occur, and when corporate would be remote accessing into them.
Confidential - Supervised new server builds for Wachovia's data center move to Winston Salem.
- Worked with IBM and Hewlett Packard to configure server specs pertinent to the purpose of the server.
- Created server build sheet and worked with LAN/WAN team to provide IP addresses for new servers.
- Developed project plan and work breakdown structure for the server refresh and move from Charlotte to Winston Salem.
- Conducted weekly meetings with the network administrators and build engineers to discuss configuration changes.
- Coordinated with data center team to determine the rack space they would need to provide for all incoming new servers.
- Engaged Wachovia's compliance team to make sure that all new servers were properly patched and adhered to Wachovia's security standards.
Confidential - Planned, organized and directed all programs, activities and services provided by the Information Technology Department.
- Responsible for all IT related services for the Charlotte, Chicago, Toronto, and Australia offices.
- Supported a total of 130 users locally and remotely and acted as the Exchange 2000 Administrator.
- Supervised technical staff of five associates, providing them with coaching and assigning, reviewing and planning their work.
- Managed personnel including: hiring new employees, evaluating performance and conducting performance reviews, resolving employee issues, and making decisions around promotions, transfers, discipline, discharge and salary increases.
- Developed and managed the department's annual budget of 300k.
- Maintained all network and phone systems in the Charlotte and Chicago offices.
- Developed, implemented and successfully tested an IT system disaster recovery plan.
- Ensured the provision of professional and effective customer service and user support as well as managed the help desk.
Confidential Premier Inc Software Support Specialist - Installed supply chain software and Oracle databases in hospitals designed to compare all of their APR/DRG to other hospitals of their peers.
- Scheduled training sessions with hospital staff and organized follow up visits for additional training.
- Provided technical and product support to all software implemented
- Introduced and demonstrated all new versions of software and product upgrades.
- Shared customer feedback with Sales Representatives which was instrumental regarding new product and expansion sales.
- Managed and coordinated large installation projects for hospital chains.
- Wrote technical pre-installation documentation for clients to ensure a successful and flawless installation.
Confidential - Planned, scheduled and installed inventory control and patient cost hardware and software across the country in hospitals and nursing homes.
- Evaluated hospitals' layout and was instrumental in obtaining additional expansion sales for the supply and medstation products.
- Designed and programmed cost benefit reports for the facility using Crystal Report Writer.
- Organized and scheduled layout of installation via a series of pre-implementation meetings with the hospital's administration.
- Worked with facility's engineers to set up the appropriate local area network.
- Ensured that all system managers and users were fully trained on the software and able to leverage it.
- Scheduled and facilitated each training session and customized software to meet facility needs.
- Developed policies and procedures for facility to ensure the success of the project.
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