OBJECTIVE

• Confidential is ambitious and optimistic Practice Director and Sr. Program Manager with over 15 years of proven ability in Program Management, Corporate Governance, Business Analysis, and Enterprise IT Solution Delivery. He has solid experience with Electronic Content Document Management, Business Process Management, Enterprise Records Management, E-Discovery, Case Management, Image Management, SOA, and Systems Integration. Mr. Feagin is a leading subject matter expert in the realm of leading ECM technologies and solutions. He has a proven track record of success in delivering high quality results and is a strong communicator and can play the role of liaison between the business and technical communities. Quickly grasps complex concepts, analyzes and interprets ideas and requirements into a logical strategy. Deep experience with building, directing, and managing large teams, hands-on detailed project analysis, and information gathering and on-time solution delivery to ensure project successes.
• Strategy Vision Program Roadmaps ECM Governance Composite Business Applications
• Technology Products Services Solution Delivery Profit Loss P L Business Modeling
• Agile Product Development Client Requirements Gathering Use Cases New Business Development ROI Analysis Strategic Planning Team Building Change Management

Key Engagements

Professional AND BUSINESS Experience

Confidential

Role: Practice Director, Enterprise Content Management

Role Highlights:

• Complete P L practice management responsibilities for a large ECM Solution delivery team
• Set Strategic direction for IBM ECM sales, marketing, and services engagement opportunities
• Built ECM Center of Excellence methodology for Perficient and numerous clients
• Built internal ECM portfolio of sales and project collateral and artifacts
• Built numerous ECM services offerings i.e., Assessments, Vision/Strategies/Roadmaps, Vendor Selection, ECM Governance, Reference Architectures, Foundation LOB Solution projects, Healthchecks, etc.
• High level, strategic business consulting on numerous ECM projects
• Sr. ECM Solution Architect of numerous EC M projects

Confidential

Responsibilities:

ECM Governance

• Reviewed Business Mission, Vision and Goals pertaining to ECM
• Co-wrote the ECM Program Charter
• Established and helped to indoctrinate Premier's ECM Center of Excellence
• Introduced and educated on ECM-specific strategic, tactical, and operational Roles and Responsibilities
• Introduced and educated on Change Management issues related to ECM: Internal/External Marketing, Corporate Communications, Corporate Training, Awareness, Rollout Adoption, User Acceptance Feedback, Metrics and KPIs, Governance Policies and Standards
• Established ECM Reference Architecture Conceptual, Logical, and Physical Models
• Performed high level gap analysis recommendations on the current ECM technologies and capabilities
• Established and instituted formal ECM Governance Standards, Policies, and Procedures
• Introduced and educated on Baseline ECM Tactical Solution Delivery Model
• Reviewed company's Application Development Methodology ADM
• Distill Roles and Responsibilities for ECM Project Delivery
• Distill Artifacts and Processes for ECM Project Delivery
• Completed Role Mapping and Resolution to Baseline Tactical Model
• Completed ECM-To-ADM Artifact Mapping and Resolution
• Created ECM Governance Handbook for Tactical Solution Delivery Model
• Created tactical models for Level 1, Level 2, and Level 3 ECM solution delivery

Business Process Analysis

Confidential

• ECM SDLC Project Delivery Phases
• Inception
• Elaboration
• Construction
• Transition
• ECM Technical Strategies
• Content Management Analysis
• Records Management Strategy
• Records Analysis
• Business Process Review BPR
• Technical Process Review TPR
• Records Design
• Level 1 OOTB, no requirements
• Level 2 OOTB w/ requirements
• Level 3 Customized solution
• ECM Solution Delivery Models

All engagement deliverables were customized to the client's environment and capabilities to ensure overall adoption and tactical success.

Confidential

Responsibilities:

ECM Governance

• Reviewed Business Vision and Goals pertaining to ECM solutions
• Reviewed IT Strategy related to supporting business objectives
• Reviewed the organizational structure, Business/IT relationship and operational structure, and technology management/delivery structure
• Reviewed the existing ECM governance model, corporate taxonomies, and security models

Business Process Analysis

• Identified 3 key high-value business processes which involve significant information flow those likely to best benefit from BPM/ECM solutions
• Engaged business SMEs to help define the as-is business process model
• Reviewed information flow, business artifacts, business roles, and participating systems
• Discussed additional business needs and opportunities for improvement

Content Analysis

• Reviewed current partner sites with the intent of understanding the information and services to be ported over to the new system.
• Identified risk areas and/or opportunity areas for leveraging out-of-box solutions as opposed to custom development
• Reviewed the eStatus requirements from a business use and technology implementation perspective to evaluate level of difficulty, identify risks, and provide candidate solutions

Infrastructure Analysis

• Based on finding from other assessment areas, evaluated the current ECM infrastructure to ensure it will sufficiently support planned business solutions
• Identified areas of risk or configuration/implementation challenges
• Made recommendations pertaining to creative configurations that would maximize investment i.e. licensing, content/ECM configurations, etc.

Opportunities Analysis

• Identified opportunities to leverage the BPM/ECM tools which would provide significant business value with little effort

Business/Technology Value

• Identified program gaps and key opportunities for improvement
• Successful analysis led to creation of ECM Competency Center and much larger follow up engagement