SUMMARY:

• I'm a result oriented IT Professional with 20 years of experience in delivering complex IT projects on time and budgets. Alwaysmotivated with good analytical skills, innovative and result-oriented with many years of experience in building dynamic teams, directing peers facilitate their growth to deliver services in a professional manner. Global engagement delivery focus manager for developing solutions, consistent record of achievements in Project Program management and I have ability to identify business goals, envision the solution, develop strategy and deliver projects on time within the budget.Can provide operational Support, projectbilling, service fulfillment, internal chargeback price modeling, resource allocation budgeting of internal resources.
• Able to work independently and work efficiently in a fast paced environment
• Highly analytical leader with a big picture vision and the ability to work with multi-level executives, management, staff and customers to transform complex business requirements into actionable project plans and delivering the solutions
• Managed delivered dynamic enterprise solutions in CRM, Customer Care, Work Flow, Supply Chain, e-Commerce, eLearning and Messaging Solutions, Infrastructure upgrades for diversified clients industries
• Maintains an excellent client relationship and a high level of customer satisfaction
• Manages the contractual relationship and keeps project finance under control
• Communicate with the client s regarding, logistics, interviewing people, measuring advancement, transferring knowledge expertise in a way the client will understand

Key Competencies:

• IT Service Management Problem , Change, Release, Issues/Tickets utilizing ITIL v3 framework
• Project, Program Portfolio Management, Business Process Automation, On-site /Offshore Development with Complete SDLC, QA Release Management
• Engagement management Client Communication, Liaising Onsite/Offshore teams.
• Strategic Partnerships with Clients Vendors, Competitive Market Analysis
• New Business Development, Budgeting Account management
• Familiarity with Stage Gate Process, SDLC Processes with Agile Waterfall methodologies

TECHNICAL SKILLS:

IT Service Mgmt, CRM, e-Business, SCM, Sales Force Automation, Sales Distribution, Logistics e-Learning, Clarity, MS EPM Project Central , Rational Portfolio Manager RPM , SaaS - Service-Now, SalesForce.com, Share Point Portal Server, SAP CRM 7.x, Saleslogix 6.2, 7.2, SFDC Base Implementation, Packaged CRMs, In-House CRMs

PROFESIONAL EXPERIENCE:

Confidential

Role:Sr.Project Manager

Responsibilities:

• Managing multiple agile projects Multi Million value thru multiple programs from Customer Care Systems Group ACSS
• Capacity/Demand Management: Resource availability and allocation, resource management Onsite Offshore , Manage skill s matrix and identify gaps and fill-in with appropriate training programs, define project roles and responsibilitiesetc.
• Facilitate determine LOE level of effort for new work requests and Align project activities to milestones
• Communicate effectively utilizing all channels of communication, including F2F, within outside project team s
• Accountable/Responsible for fielding questions from the business users, as well as addressing IT Issues/Concerns
• Analyze proactively engage senior/executive management in problem solving and make decisions that impact overall systems and projects in a collaborative manner
• Executive Reporting PPTs, SharePoint dashboard etc. including Business Stakeholders, Internal/external teams about Project/Program health with identified risks on regular basis
• Ensure systems implemented in accordance with established Change Control procedures and adhere to Enterprise Release Management processes
• Manage cross-functional interdependencies Operational support with applications, call centers etc.
• Align projects thru 'X' APP - Funnel Managementwith multiple enterprise teams releases 8 p.a.
• Provide excellent customer service to internal/external teams, other Project/Program Managers CAM Client Account Management Organization

Confidential

Role: Sr. Project Manager

Key Responsibilities Achievements:

• ITSC Documentation Prepare, update maintain them on SharePoint Portal server
• PMO Responsibilities
• Good Technology Rollout for User Owned Handhelds Instrumental in BYOD Concept
• Bloomberg Historical Data migration into Symantec Enterprise Vault Journals, emails, BB etc.
• Upgrade ESX3.0 to 3.5
• Integration with Symantec Enterprise Vault CA /DA software
• Active Directory SSO integration, Groupware integration with Riva Exchange Server
• SFDC Implementation No Customization
• Server Integration Testing with External SaaS based apps, DBs, Various Apps etc.
• Systematic upgrades, Server decommissioning including DCs
• Image Building Testing
• Win2K8 Server Core Infrastructure Upgrade Migration
• IT projects
• Project Initiation Activities i.e. SOWs, Project Kick off meetings, provide PMO Standards/templates etc.
• Generate/Audit Project Closure Reports and publish them on Project Portal maintained in SharePoint
• Generate Quarterly Project Reports Update EPM dashboard etc.
• IT Service Management ITIL v3 Frame-work
• Change Control Configuration Management
• Incident, Delivery, Release Problem Management
• oResponsible for Monthly Patch Management Desktops, Servers Network
• Central point of communication contact for IT Development Infrastructure Teams Development Operations with Change/Release/Problem Management Function

Confidential

Role: Senior Manager

Key Responsibilities Achievements

• Account Management ProjectExecution Reporting Data Mart, Insurance Tab Reports, RECAP, Saleslogix CRM Data Acquisitions and CRM upgrade from 6.2 to 7.2 to meet committed timelines and ensure deliverables are satisfactory to all the Stakeholders
• Project management including requirements estimations, SDLC Implementation and created a Road Map for Change, Control, Configuration Release Management processes
• Central point of communication contact between Financial Planners, Field Office Technicians various Technical Team s involved in managing business data
• Created a Road Map for standardizing data Acquisition processes, which helped to increase overall effectiveness, efficiency, accuracy with 0 post production issues. Under my strong leadership, integrated various data acquisition points with efficiency, accuracy. Also smooth out initiative to bring data conversion knowledge in-house from external vendor s with tangible benefit in savings for critical core projects
• Created strategies for Transaction Performance Management TPM and Change Configuration Control Management CCCM

Confidential

Role: Senior Software Specialist

Key Projects Responsibilities:

• Enterprise Application Integration- This project includes integration of PeopleSoft HCM, Finance, SharePoint Portal 2003, Metastorm work, Rational Portfolio Management Software, other Rational Suite of Products and a suite of Internal Applications
• EPMS ePMS is enterprise Project Monitoring System. This is a home grown application developed in house over a period of time
• RPM Implementation AESOP Execution -This initiative is 'Path Breaking' joining the Estimation, Process, Project Management complemented with Workflows uniting the Delivery requirements spanning the support functions
• Process Automation using BPM Tool i.e. Metastorm