PROFESSIONAL SUMMARY

• Seasoned IT Release Manager with around 16 years of solid IT experience in outstanding Release Planning, Build Management, Project Planning, Execution, Monitoring and Resource balancing Skills with ability to support and deploy multiple simultaneous projects in a matrix organizational structure.
• Five years of Release Management experience with rich and diverse software and product development experience spanning multiple technologies and platforms and reinforced by expertise in Build Management, Configuration Management, Release
• Management, Project Management, Requirements Engineering, Reporting, and Continual Process Improvement
• 10 years of customer location experience at various customer locations including Australia, England and US.
• Successfully deployed multiple projects using Waterfall and Agile methodologies in Healthcare and Financial Services domain.
• Strong experience with Remedy, Peoplesoft, HPSM, Mainframe COBOL, JCL, VSAM,
• ENDEVOR, XPEDITOR, FILEAID, MVS
• Experience of working in various kinds of projects that includes Application
• Development, Conversion, Migration, Integration, Operations support and Application Maintenance
• Strong business acumen, strategic thinking, communication, interpersonal and presentation skills
• Adept at creating, editing and coordinating extensive communication networks interviews, written correspondence, reports, implementation requirements, project status reports, oral presentations, emails, etc. to keep executive staff and team members abreast of goals, project status and resolving issues and conflicts
• Effective communication skills and received accolades for coordination between globally located teams.
• Good experience in Application Management Systems AMS processes and service management tools
• Worked closely with Business, SMEs and Solution Architects to assess requirements and specification of new applications and re-engineering of existing applications
• Rich experience of working for top clients like Express Scripts, United Health Group, Blue Cross Blue Shield of Michigan, JPMorgan Chase, Mellon, Sallie Mae, GE Capital, BT Financial Group Australia and Experian UK .
• Demonstrated proficiency in Software Development Lifecycle, Execution, Delivery, and Estimation, Project Management Processes, Technology amp Process Integration,, Software Quality, Assurance, Strategic amp Tactical Planning, Release and Change Controls, Requirements Engineering, Quality Stakeholder and Change Management, Escalation handling.

TECHNICAL SKILLS

Programming Languages DBMS

VSCOBOLII, VAX COBOL IDMS, DB2

OLTP Operating Systems

CICS, ADS/O MVS, VMS

TOOLS

iservice, Remedy, HPSM, Sharepoint, JCL, VSAM, CHANGEMAN, XPEDITOR, FILE-AID, ENDEVOR, INTERTEST, CA-7, MAINFRAME EXPRESS

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PROFESSIONAL EXPEREINCE

Confidential

Role Release Operational Support Manager

Role and Responsibilities

• Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews and provide management reports on release progress
• Manage relationships and coordinate work between build and test environments teams and release teams at different locations
• Maintain the release schedule for all core services and ensure alignment across key partners and vendors
• Coordinate release documentation and communications, including training and customer, service management and technical release notes
• Plan the release windows and cycles across portfolio
• As a Release Manager, have deployed major, minor releases and Standard Changes for the Application Managed Services AMS .
• Liase with Client Relationship Managers, Business Analysts, Offshore Development team, Onsite Development team, Quality Assurance team and CSRM teams to deploy, maintain and support the application.
• Manage risks and resolve issues that affect release scope, schedule and quality
• Plan the deployment in conjunction with change and knowledge management and service asset and configuration management
• Provide technical and application guidance and support throughout the release process, including known errors and workarounds
• Maintained a release repository and managed key information such as build and release procedures, dependencies and notification lists and ensure teams follow the established policies and procedures
• Deal with service roll out planning including method of deployment
• Deal with release package design, build and configuration
• Deal with release package acceptance including business sign off
• Participate in CAB meetings to discuss release scope and/or
• roadblocks
• Deal with release package testing to predefined acceptance
• criteria
• Coordinate with teams in getting approval for the release package
• implementation
• Lead and co-ordinate the Go-Live activities including the execution
• of the deployment Plans and checklists
• Audit software before and after the implementation of release
• package changes
• Provide feedback on the effectiveness of the release
• Record metrics for deployment to ensure within agreed SLAs

Confidential

Role and Responsibilities

• Monitor website to determine when Area Code updates become available
• Area Code Updates goal once identified, processed/loaded within 1 week
• Run RxExpress rule file load program to 'compile' rule file.
• Manually edit Pricing Rules file to add in new coverage
• Pricing File Maintenance goal by end of day
• Manually edit cross-reference file to include new mappings.
• Use RxExpress to enter Coverage Code/Account/Group data. Potentially have to enter data on 4 screens per group.
• data should be mapped to RxExpress Coverage Type/Account Group data
• Liase with CRMs and Business users to determine how RxClaim Carrier/Account/Group
• Coverage Setup including Cross Reference file maintenance goal by end of day
• Run conversion in Production
• Run conversion in UAT
• If available, copy cross-reference file from NT Share drive, otherwise generate cross-reference file possibly from RxExpress or from a spreadsheet provided by CRM
• Liase with CRMs regarding which plans require ID conversions
• ID Conversions goal within 4 hours of receiving the file
• Perform Production build requests in Development Environment tracked via HPSM ticket
• Perform UAT builds in Development Environment
• Download file from web
• Process through UAT, obtain user sign off
• Process through Production
• Monitor the application for performance using the Stability/Availability charts
• Liase with Development and Operations teams regarding impact to Production
• File Maintenance and tuning as requested by Operations team using the Stability/Availability charts as to prevent performance issues
• Update Database as per Business team's requests in HPSM
• Copy Data files from Production to TestRx environment as per the requests from Development and UAT teams

Confidential

St. Paul, Minnesota

• Technical Lead for 2 member team
• Estimation and Planning of work for the team
• Prepare Technical design document
• Code, unit test and conduct code walk-thrus
• Interact with business team to get the design documents approved
• Coordinate system and QA testing
• Implement and provide post-production support