Senior Level IT Infrastructure and Technology Leadership

• IT Operations / Technology Implementation / Customer Service / Program Management
• Production Processes / Team Building / Scaling Infrastructure / Product Development
• successful implementation, design, and management of enterprise technology solutions. Proven hands-on leadership of technical operations, data center operations, customer service solutions, data analysis solutions and global data processing environments.
• Results-driven professional with extensive experience in all aspects of Information Technology.
• Respected creative thinker and communicator, fostering collaboration and project engagement across all levels of staff, management, vendors, clients, and key decision-makers.
• Solutions-oriented manager with a focus on problem determination, situation analysis, communication, and teamwork.
• Experienced leader of strategic and operational planning and execution.
• Expert at identifying, analyzing and resolving operational inefficiencies.
• Experienced people manager with a proven record of exceptional achievement in building, leading, and retaining successful teams.
• Effective P L manager with a focus on cost controls and innovative approaches to increase efficiency of resource utilization and vendor management.
• Committed leader who can delivering bottom line performance, while adhering to the organizational mission and implementing ITIL best practices.
• Experienced manager who addresses difficult business situations and crises with a calm, confident solutions-focused approach.
• Operations Management: Operational Efficiency, Team Building Leadership, Crisis Management, Resource Planning, Virtualization, Computing Facilities Business Continuity, HA, DR , and Cloud Computing with Microsoft Azure
• Research and Development: Strategic/Tactical Planning, Project Management, Evaluate New Technologies, Quality Assurance
• Organizational: Cost Control, Bottom-Line Profitability, Risk Management, Budget and Planning
• Business Relations: Client/Vendor/Partner Management, Customer Service and Support, Internal Training, Contract Negotiations
• Compliance: Sarbanes Oxley, SAS 70/AT 101

PROFESSIONAL EXPERIENCE

IT Infrastructure Consultant

Providing IT consulting and system migrations from RackSpace to Microsoft Azure and Bizspark.

Senior Director of Infrastructure and IT Operations

Since the RR Donnelley acquisition of EDGAR Online, responsibilities include the planning, implementation and execution of the integration of legacy EDGAR Online IT Operations into the RR Donnelley corporate networks and IT organization. In addition to the continued management of the EDGAR Online IT Operations including data processing environment, infrastructure, and client facing applications. Resigned from RR Donnelley in November, providing a month notice in order to allow time for the required turnover of responsibilities and ensure projects were completed according to schedule.

Confidential

Senior Director of Infrastructure and IT Operations

• Prior to the acquisition, responsibilities included the leadership and management of the EDGAR Online's Technical Operations, Quality Control, Partner/Client Services, Customer and Internal User Support, and Process Innovation/Controls during periods of significant business and processing growth. Direct responsibilities included all planning, project management, change management and day-to-day operations.
• Technical Operations span five US locations and three BPO locations and consists of three data centers and all supporting technical infrastructure and data processing environments, including over 300 servers. Supported applications include secure financial systems, internal production systems for over 2000 users, and proprietary client-facing applications for 200 external clients, providing 7X24 availability and reliability. .
• Collaboration and communications regarding design requirements, high availability and overall architecture to ensure adherence to contractual SLA's and corporate goals and plans regularly included interaction with Software Engineering teams utilizing Agile methodologies, clients, and internal user community.

Selected Achievements, Projects and Highlights

• Managed annual IT compliance audits, reporting, and controls associated with annual SOX and SAS 70/SSAE 16/AT101 certifications, and frameworks, as well as client audit and compliance requests.
• Led infrastructure initiative to identify and move appropriate applications to the cloud utilizing the Microsoft Azure IAAS platform.
• Reduced primary data center facility footprint and power consumption by 50 through hardware consolidation, driven by the implementations of SAN technology and virtualization with VMWARE and MS Hyper-v technologies.
• Designed and implemented IPSEC VPN connectivity for multiple off shore partner/vendor locations in Asia.
• Designed and implemented Cisco VSS technology utilizing Cisco 6509-E switches, which included the integration of a Dell Blade Chassis layer 2 switches. Supported company acquisition activities by conducting formal due diligence of and integration with all IT infrastructure and resources.
• Created a Citrix VDI environment supporting 300 off-shore resources.
• Designed, implemented and tested business continuity solutions and processes for the organization.
• Migrated on premise MS Exchange email system to a cloud-based solution to reduce reducing administration and hardware costs as well as provide improved scalability.
• Managed, implemented, and migrated 3 separate voice systems into one corporate VOIP system, eliminating long distance costs among three offices.
• Successfully managed and implemented the project to transition the NASDAQ Online environment into a NASDAQ data center, including onsite support for a 9 month transition of responsibilities and knowledge to NASDAQ personnel.
• Planned and implemented internet redundancy via multiple ISP vendors and BGP technologies.
• Planned and managed the integration of data processing environments, corporate e-mail systems, and security controls for FreeEdgar and FIS acquisitions.

Confidential

Lead Technical Operations and Project Manager NASDAQ Online

Responsible for and directed the operations, maintenance and growth of NASDAQ Online as well as NASDAQ and NASD technical operations for a newly formed Financial Insight System FIS organization. Managed technology services based on hosting of secure financial solutions represented a significant portion of FIS revenue. This was critical to positioning FIS as a leader in financial solutions leveraging trade, market, and SEC regulatory data. The role was responsible for managing operating expenses and technological innovation to create efficiencies and competitive advantage. Over a three year period, the Technical Operations team was responsible for 6 million in revenue, overall technical management and management of FIS's largest client, the NASDAQ stock market.

Selected Achievements:

• Created and implemented formal best practices for data center and hosting/support.
• Redesigned and implemented network topology to meet industry security standards.
• Collaborated with FIS and NASDAQ development teams to ensure that architectural design addressed risk mitigation, application stability, and application availability.
• Implemented the FIS and NASDAQ Y2k risk mitigation project.
• Hosted and managed technical operations for 75 of the active data components within FIS's data centers.
• Hosted and managed technical operations for a private site for C-level employees of NASDAQ listed companies and provided facilities for 30 NASDAQ employees.
• Planned and implemented the data center back-up generator UPS system to ensure ability to meet 7x24 SLA operational requirements.
• Implemented the physical suite security system.

Confidential

Windows Infrastructure Lead Staff Level

Responsible for information systems management, systems integration and network management/integration services to a variety of clients. Designed and managed enterprise-wide migrations impacting hundreds of users, designed and setup new infrastructures, managed performance monitoring and problem resolution for a variety of technical environments. Planned, managed and supported small/medium/large Ethernet, Token Ring and FDDI implementations. Responsible for the implementation of 3270 emulation to the Windows desktop infrastructure for PC/Mainframe SNA architectures, Token Ring and the transition to Ethernet topologies supporting PC and RISC hardware.

Selected Achievements:

• Supervised and implemented the migration to the Lockheed Corporate Active Directory Domain structure and MS Exchange System/
• Planned and implemented migration of legacy OS2 LAN Server environments to the MS Windows Domain architecture.
• Created and implemented Windows domain management policies and procedures based on industry best practices
• Designed and implement MS Mail system to replace the legacy IBM Profs systems and enable access to internet email services.
• Led the project to provide interoperability and connectivity between Lockheed and the FAA Headquarters to facilitate project delivery.
• Designed and implement MS Mail system to replace the legacy IBM Profs systems and enable access to internet email services.
• Implemented Microsoft SMS and SQL to manage hardening of software and desktop installations.
• Managed and implemented the integration of the Rockville, MD campus into the corporate Microsoft Domain architecture.

Confidential

Contractor Computer/Network Technician for Loral Federsal Systems, Rockville MD

• Member of the Software Engineering Team responsible for the integration, configuration, testing, and upgrades to the following areas.
• OS2 LAN Server Environment management, administration and problem determination
• Design and implement standardize Windows NT desktop image for 1000 user desktop systems
• Implemented desktop imagining process for 1000 desktop rollout to the user community

Confidential

Honorably Discharged Petty Officer 2nd Class Aviation Electronics Technician

• Primary responsible for diagnostic troubleshooting and repair of complex avionics system at the component level and training of technicians in diagnostic and problem determination techniques and serving in a supervisory role.
• Stationed NAS Sigonella
• Quality Assurance Inspector
• Lead component level electronics technician

Technologies

Hardware: Cisco Routers 26xx, 28xx, 36xx, 37xx, 38xx, Cisco Switches 29xx, 35xx, 37xx, 65xx, Cisco PIX, ASA 55xx EMC ISILON Storage Systems, EMC VNX SANs, F5 Load Balancers, Dell Switches M6220, M8024-k, Dell Blade Chassis M1000, Dell Servers, Brocade Fiber Switches, Quantum, Liebert, APC, NetGear, 2COM, SMC, Compaq, HP, Sony and others.

Software: CISCO IOS, VMWARE, MS Windows NT/2000/2003/2008/2012 Server, MS SQL 7/2000/2005/2008/2012, MS Exchange 2000/2003/2007, MS Office 365, MS Visio, MS Office 2003/2007/2010/2013, MS Windows NT/95/XP/7, MS SharePoint 2003/2007/2010, Red Hat, AIX 3.5, some UNIX, SolarWinds Orion, Citrix, NetIQ, Trend Micro What's Up Gold, Microsoft Great Plains, ShoreTel VOIP Systems, various Network Protocol Analyzers, TSQL, various scripting languages Vbscript, PowerShell, some C , .Net, and Web Services.

Protocols: RIP, OSPF, EIGRP, ICMP, TCP, UDP, HSRP, VTP, 802.1q, ARP SMTP, SNMP, DNS, HTTP, FTP, DHCP, LDAP, NAT/PAT, PPP, VPN, TFTP, VLAN, VOIP Qos, NFS, ISCSI CIFS, NFS,