A versatile and skilled technical professional with excellent hands-on experience in technical project management, leadership and process improvement. A well rounded professional with outstanding interpersonal, communications, negotiation and people management skills in tandem with a technical core skill set.

Leadership Abilities and Soft Skills

• Enthusiastic approach towards setting and achieving both organizational and departmental goals
• Global leader and change catalyst, bridging IT with other departments
• Natural flair for counseling allows for quick turnaround in department productivity and employee impact
• Dynamic leader who knows how to get projects over the finish line
• Energetic approach to every task and deadline
• Strong in payroll management and administrative duties
• Highly organized time management skills
• Ability to manage both critical tasks and daily tasks easily
• Setting performance expectations and reviewing performance progress

Technical Abilities and Project Skills

• Information Technology Project Management for Domestic and International initiatives
• PCI/SOX Compliance Specialist/Consultant
• Training Documentation and Change Management
• HTML5 and JavaScript Program Support
• Installation, upgrading and maintenance of Enterprise SAAS solutions
• Technical Troubleshooting and Problem Solving
• Windows Server 2008/Apache Web Server Administration Experience
• ISS best practices and policy writing
• Effectively training Employees on technical troubleshooting and processes
• Database development, SQL, BI Server and Rules Engine Experience
• Computer programming Java , router and switch configuration
• Enterprise Network Cluster and SLA experience

Technical Project Management ConsultantConfidential

• Primarily responsible for both International and Domestic New Restaurant Openings including daily project operations, process improvement, communication, vendor management and evaluation of technical equipment/procurement for dozens of projects
• Project manager of the Digital Marketing Initiative drive that includes the mobile phone application, table top tablet and POS integration initiatives pushing to 550 restaurant sites
• Consultant for the IT project delivery team I used my unique experience to architect a cradle to grave project framework, reporting and communications plan for the entire organization for both Domestic and International operations/projects BiRT, Smartsheet, JIRA, Sharepoint, Confluence, Gliffy
• Implemented project management tools and methodologies across the organization and International project engagements. Drove adoption rates and championed executive support for process efficiencies with marketing, construction, franchise, legal and purchasing teams
• Improved cost tracking and reduction with all projects to which I was involved, resulting in an average of 25 reduction in costs for each project due to labor and negotiated discounts on IT equipment

Confidential

Information Technology Manager

• Implementation and design of Integrated POS solutions to facilitate online ordering for restaurants
• Development of new software from conceptualization through deployment and support
• After hour support planning for 64 bit Cloud VMWARE systems and connected clients
• Troubleshoot errors, liaising with external business units and third party vendors
• Provide strategic IT leadership to internal departments and the development team including PCI compliance auditing and project management
• Analyzed Business Processes and identified efficiencies for better scaling of support and infrastructure/services

Confidential

Unit Manager Point of Sale Services

• Assisted in the migration of the business from St.Louis, I ensured that technical expertise was not lost by absorbing the resources and effectively propagating that information to my employees, peers and superiors
• Specialized in the management of troubleshooting cash advance software, hardware and associated peripherals
• Relied upon as a subject matter expert, I was a key player in the success of the technical support team and the products overall performance
• Facilitated technical training so as to minimize overtime, positively impacting the budget and overall succession planning
• Expert in the timely administration of payroll, leave requests and Corrective action plans for 25 non-exempt employees that included their overall development
• Highly Organized and detail oriented employee support

Confidential

Systems Engineering Technician

• Responsible for installation, repair and ongoing maintenance of a wide range of complex digital and analogue communications equipment and Information Technology Systems including cryptographic links, hardware and software upgrading on large LANs
• Oversaw ongoing upgrade of a 200 workstation LAN NT to XP and dealt with the various security concerns
• Held British DV Top Secret Clearance
• Relied upon as a highly valuable asset, displaying effective command of managerial skills particularly where situations and timescales can change at a moment's notice
• Supervised three technicians on projects from inception to end
• On call technician, helpdesk operator and cryptographic key holder for site support