Employer and Assignment History

• Performed Org. level CMMI v1.3 Level 3 L3 and ISO 9001 qualitative process gap analysis, documented gaps in an MS Project WBS to Management which served as a CMMI L3 and ISO 9001 WBS certification roadmap
• Developed CMMI ML5 process infrastructure including statistical data models to address SCAMPI C risks/gaps.
• Created, mentored and conducted Process Orientation training included CMMI, IEEE and ITIL contractual elements Change/Configuration Management, Release Management, Problem/Incident Management Quality Management
• Authored Plans Project, QA/QC, Process Improvement, CM, M A, Risk/issue, Data Management, VER/VAL, Product Integration, OT, etc. , policies, forms and procedures an input to implementing Quality Assurance on IT Projects.
• Created Process Improvement PI infrastructure providing the ability for project personnel to suggest PIs led pilots and implementation of PI initiatives documented / managed PI Requests
• Created and implemented framework for performing Agile RUP waterfall project process compliance audits/reviews
• Mentored team on Agile and Waterfall processes and served as a change agent for process transformation initiatives
• Customized Org. ITS Project Quality Gates QGs to suit the needs of the Organization
• Facilitated project Quality Gate Reviews handoffs between Development Test Deployment Lessons Learned
• Performed project SDLC deliverable and Org. process compliance audits - facilitated corrective actions with Mgmt
• Implemented a Lessons Learned LL Process framework managed LL trends, corrective and preventive actions
• Conducted and documented Lessons Learned on monthly ITS Major/Minor software releases
• Updated / maintained project Tailoring repository in SharePoint Tailoring Workbook for approved tailoring requests
• As a CSM, coached IT Project Scrum Masters, Scrum team and process owners by providing consultative Agile solutions to help support IT project Agile transformation.
• Using SharePoint db, automated Process Improvement, Tailoring, Quality Review/Audit non-conformances, Lessons Learned, Action Items, Deliverable document reviews, QM/SDLC Announcements, and monthly QM accomplishments
• Created, organized and maintained SDLC Process Asset Libraries including SharePoint HTML based quick links interactive 'buttons' site libraries linking to numerous process artifacts including templates organized by SDLC Phase
• Performed SharePoint administrator super-user tasks
• Lead authored Jazz Rational tool capability Roadmap performed Rational ClearQuest db queries for project data
• Updated weekly status reports for Quality Management / Assurance and SDLC activities performed
• Created RACI charts along with CMMI Level 3 tailored process maps using MS Visio
• Conducted artifact reviews on IT Projects and Organizational process assets
• Successfully implemented CMMI ML3 and ISO 9001 SCAMPI assessment team member ISO 9001 auditor
• Collected, reviewed and assessed project artifact and measurements monthly recommended corrective actions
• Served as Engineering Process Group EPG Chairperson recommended/implemented process improvements
• Created/reviewed process compliance report with the Delivery Management team and suggested corrective actions

Program/Project Manager

Confidential

• Successfully implemented a plethora of Agile Iterative and Waterfall IT projects within planned schedule and budget.
• Significant accomplishments include implementing three new automated platforms and successfully implemented a litany of new APIs on a multitude of projects for efficiency gains such as cost savings thru reduced labor.
• Performed Risk/Issue Management using account tools logs, risk ratings, db, assessment forms, etc .
• Performed Test Management activities: facilitated daily/as needed Validation phase calls with system interface personnel, defect tracking/ reporting using PVCS Tracker / Quality Center collected test progress metrics from testers
• Conducted training courses on corporate project document repository tool, and Full Life Cycle FLT Testing
• CM: managed Change Requests CRs and related cost and deliverables via an automated tool and CR log for approved CR's updated MS Project task Schedules, Requirements, Project Planning documents, etc.
• Recorded/maintained project plans PM workbook for: agendas / minutes, risk log, issue log, change request log, budget log, schedule portrait, decision log, peer reviews, action items, team roster, test schedule progress metrics
• Facilitated daily Agile scrum / weekly waterfall project team meetings maintained schedules and PM workbook, etc.
• Successfully tracked and resolved cost and schedule variances Estimate vs. Actual for programs / projects.
• Performed Requirements Management using Backlogs/SRS, RTM DOORS tools obtained client approvals
• Performed SQA auditor activities on projects including ADM tools using detailed qualitative checklists.
• Ensured entry and exit criteria were satisfied for project life cycle milestone reviews Quality Gates, Ceremonies
• Formulated technical solutions and applied decisions related to requirements, issues, risks and action items.
• Created and presented Wireless and Wire-line Program status presentations to the Executive team.
• Teamed with Vendors, Suppliers, Users, Senior Management and Project teams in implementing on time, within budget, World Class Quality deliverables on all Software Project Enhancements and Maintenance projects.
• Created and shared with the PMO team various help tools and guides that the team could benefit from e.g., PM time tracker for Actual vs. Estimates, FLT/TPM Test Incident Report, Project Workbook, Configuration Management logs, Test Case template, SQA Matrix Template by work type, more .
• Managed IT vendor Statements of Work SOW using applied processes SDF, EDP, ITIL, CMM and CMMI .
• Derived estimates for Project Management, Solution Architecture, Program Management, Requirements Management, Change Management and Quality Assurance roles managed work authorization with client.
• Served as Scrum Master on Agile and Hybrid ScrumFall projects following the Agile/Scrum/XP Sprint methodology
• Assisted with creating an Org Project Control Book PCB structure utilized a PCB for each project.
• Managed Test Metrics, Delivery team deliverables, critical dependencies, Action Items, and Training needs.
• Served as Release Lead producing the Release schedule and was the management client liaison.
• Maintained a Program Pipeline file of new Project opportunities which were prioritized by the business
• Successfully planned, managed, monitored and controlled software deployment of up to twenty simultaneous ordering provisioning inventory billing fault alarms / trouble management and maintenance projects in multiple programs: e.g., Government Markets, Wire-line, Wireless, Business Maintenance Platform, Push to Talk, 4G, IP, Pre-Service Automated Testing PSAT of T1's, Pricing, etc.

Project Manager

Confidential

• Led AT T ADM account in attaining a CMM Level 3 software rating in 2004 served as a SCAMPI A, B and C formal appraiser and Tower ML3 Project Manager representing over 150 applications in each Org.
• Performed CMM/CMMI ML3 QA compliance reviews on Tower Agile / Waterfall SDLC projects, consulted with PM's on corrected actions needed to help satisfy Organization ML3 objectives.
• Executive Management Board / Management Steering Group created and presented a Tower ML3 status presentation to Executive team highlighting common compliance gaps created / managed Corrective Action Plans, and helped coordinate and/or conduct applicable training.
• Promoted the deployment and institutionalization of new process development and tool improvement activities to ensure process adherence by serving as a Tower ML3 Mentor and communication liaison on policies, processes, methods and procedures disseminated helpful information to the Org and / or Tower.
• As a CM SME, reviewed / edited Tower Application SCM Plans for ML3 compliance thru completion.
• As an Org ML3 SME, identified/reviewed/updated Organizational processes, procedures, policies, forms, templates and Training Material to remedy Org and / or Tower process gaps for meeting Org objectives.
• As a QA SME, reviewed IT Project Control Books PCBs across the Org. using detailed qualitative checklists.
• Authored and managed Tower Defined software Process DP tailoring Exception requests and approvals.
• Created/presented bi-weekly ML3 Process Forums Process presentations with Delivery practitioners and IT PM's.
• Maintained/updated Tower ML3 Planning MS Project WBS documented ML3 Project results status in status reports.
• Created maintained a Process Asset Library on all core ML3 project QA audit records
• Org. Communication Team: edited weekly IBM Communication Newsletters to ensure accuracy and served
• as the Tower contact for receiving and responding to ADM team process questions.
• Contributed toward ML3 Organizational Planning activities, and the re-designing of the ADM process IP web site.
• Tower Training Coordinator Liaison: managed Training plan / repository - provided direction to Delivery Mgmt.

B. Sr. ADM Process Council Chairperson

Confidential

• AD Council and related Charter to ensure Continuous Process Improvement CPI and CMM / CMMI ML3 transformation.
• Facilitated weekly process meetings covering a multitude of prioritized ADM ML3 process topics and ensured that all group representatives, including applicable business Partners/Suppliers participated.
• Led implementation of CMMI ML3 by serving as a Tower process mentor as well as a communication liaison between IBM U.S. and suppliers for Organizational and/or Tower Process updates, issues, and PI initiatives.
• Created and maintained a secure CM version controlled Team Room repository in Rational Portfolio Manager RPM for maintaining ADM Council Process Asset Library PAL PCB folder structure content e.g., Charter, Training, agendas, minutes, issues/risks/actions, ML3 Work-list, Tailoring requests/approvals, and PI request decision logs .
• Generated, evaluated and prioritized ML3 Process Development Improvement PI Requests and productivity work-list items based on impact to client and vendor process assets -- worked Process Improvements thru completion.
• Created/Facilitated ADM Council ML3 Workshops, PI Training and other workshops as needed to the Council /or Tower to provide the team with an Orientation on the method and the activities and outputs they were responsible for.
• Recorded Lessons Learned, and performed ML3 measurement analysis on Tower records.
• Evaluated Tracked Tower IT project process compliance using audit forms.
• Received recognition / awards for stellar teaming from: 1. ADM Council Member 2. IOCT Chair person 3. ML3 Executive. ADM Council was recognized for ML3 process leadership by: 4. Release Mgmt, 5. Test Mgmt.
• Software Engineering Process Group SEPG Member: drove consistency in process reviewed, edited, gained delivery input, and communicated SEPG and ADM Council process improvements from / to relevant stakeholders.
• Strategic Task Force STF chairperson - managed select improvement activities e.g., peer review checklists, PM/SQA task to estimate guideline, Metrics Report template, Risk Identification template, Test Mgmt. Suite presentation, CM Deliverables presentation, Library Asset Management Plan engaging delivery team as needed

AT T / IBM IT Professional Lead Software System Tester

Confidential

• Received a Masters Certificate in Project Management for completion of core PM curriculum courses.
• Derived test estimates for IT Projects and maintained staffing forecast projections for applications testing
• Tested multiple AT T Ordering, Provisioning Billing applications on a multitude of projects using multiple test types
• Verified that Application Oracle SQL / Unix db functionality met written project specifications.
• Successfully validated software during the test and deployment phases for various systems and interfaces.
• Authored and/or peer reviewed RTM tool, Test Plans, Test Strategy, Test Cases/defects and Test Results documents.
• Created a systems reference help guide for the test team on work tools and database access methods.
• Performed a release level Test Manager role for the Test District Manager - managed test metric reports.
• Teamed with Project teams consisting of analysts, developers, system testers, production support, project managers and other personnel for successful production cuts of multiple systems IP, Unix, PERL, SQL
• Performed direct interface testing of local services, inbound toll free , and outbound services for multiple backend ordering/provisioning systems including MIS Server mainframe resolved issues with interfacing partners and users
• Using testing tools, performed system diagnostics, recorded and trouble shot inconsistencies with project specs.
• Produced status reports and/or communicated status to Project Management and Application Management
• Completed training courses on Unix, Unix Shell, Oracle SQL/PL, System Testing, Test Expert, MS Project, Lotus Notes, and Java business trained District IT resources on Full Life Cycle Testing FLT