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Sr. Project Manager/systems Engineer Resume Profile

Los Angeles, CA

Summary

I have been a technical leader for over 15 years: project management, system engineering, medical systems, IT management, technical consulting and an expert in the delivery of cost-effective, high performance technology projects.

Areas of Expertise:

  • IT Infrastructure Design Implementation
  • Project Management PMI, Agile/Scrum
  • Software development
  • X86/Wintel
  • Systems Servers
  • Vendor relations management
  • Certified Customer Support Professional
  • Strategic Operational Technology Planning
  • Customer-focused delivery
  • Personnel Talent Leadership
  • Technical Instruction Mentorship
  • Amazon Web Service AWS

Technical Proficiencies

Domains:

Software Development, E-Commerce, Server Systems, Medical Technology

Technologies:

Microsoft.NET, PHP, HTML, Systems and Networking, AWS

Tools:

Microsoft Project/Excel/PowerPoint/Word, Network snifters, Network Routers, Network Switches, Security/Firewalls, BIOS programming/debugging system.

Professional Experience

Confidential

Sr. Project Manager/Systems Engineer

Environment: PMI Body of Knowledge, Windows/Linux servers and Desktops, X86/Wintel, Apple iMac, Mac Book Pro , Microsoft Exchange, Outlook, Microsoft NAV Navision , Active Directory, Salesforce CRM, Oracle/dbVista/SQL, VMware, Virtual Machines, OpenVPN, VoIP, peripherals, company proprietary software, medical devices / instruments / Interfaces, PDAs, system management consoles, Network and High Availability Systems, Microsoft network operating systems and PC operating systems, barcode printers, Microsoft Word, Excel, PowerPoint, Access , Microsoft Office 365, MS Project, MS Visio, MS IIS, Backup Exec, Task Management System iTMS , Hot Fixes/Patches Control and Monitor Systems, DHCP, DNS, TCP/IP, LDAP, McAfee Antivirus, Symantec Antivirus, Switches, Routers, Firewalls,

  • Facilitate Use Case sessions with participation of all stakeholders, end users and technical teams to ensure the business requirements are clear and well defined
  • Review and approve SOWs and client contracts
  • Establish project Work Breakdown Structure WBS as a schedule development tool
  • Based the WBS on the Project Execution Strategy linked to the project schedule
  • Establish teams' goals and implementing accountability checks
  • Manage and follow company operating standards SOPs
  • Manage near-shore and offshore technical hardware/software and programmers, specialists, and expert matters teams
  • Maintain continuous alignment of technical scope with strategic business objectives, and make recommendations to modify the program to enhance effectiveness toward the business goals
  • Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels, including those external to the organization
  • Maintain high level on transparency and communication by regularly presenting dashboard reports on the current programs, future opportunities and client issues
  • Foster customer loyalty by ensuring that our customers fully utilize the value of our solutions and services
  • Coordinate tasks involving third party vendors as well as providing consultation to clients on system implementation.
  • Manage stakeholders engagement and expectations
  • Conduct client welcome call, project handoff, and kickoff meetings/calls in the house and at the client sites
  • Manage and assign resources, schedules, durations, and identifying dependencies
  • Responsible for the management of multiple concurrent projects, including development of project plans, resource estimates, budget, issues, risk management process, Earned Value, quality management using Fishbone diagram, and status reporting in a cross functional environment.
  • Arrange and conduct project calls with clients, U.S and overseas Poland, Ukraine, and India programmers/specialists
  • Design and implement Disaster Recovery and Business Continuity plans
  • Monitoring the daily projects activity and ensuring timely and complete world class customer service and maintaining company highest customer rating level across all managed projects
  • Maintained 100 project delivery on schedule and within budge

Confidential

Environment: Windows servers, X86/Wintel, Windows XP, Windows 7, Apple iMac, Mac Book Pro , Switches, Hubs, Routers, Firewalls, Cisco Call Manager, Wireless Access Point, Windows Active Directory, Microsoft Exchange, Outlook, Livelink collaboration software, DHCP, DNS, WINS servers, TCP/IP, LDAP, Secret Internet Protocol Router Network SIPRNET , System Center Configuration Manager SCCM , VoIP, McAfee Antivirus, Symantec Antivirus, Symantec Enterprise Security Manager, Blackberry, Common Access Card CAC readers, Wireless Air Cards, Air Force products and services approval systems CIPS and AFWAY, Remedy Ticketing System, Oracle servers, SQL servers, MS IIS Web Servers, HTML, ASP, PHP Programming, VTC equipment, Retina enterprise management, Air Force TCNO Network Compliance Network Order , NOTAM Notice to Air Man , AFCERT Air Force Computer Emergency Response Team , Classified Message Incident CMI cleaning, Microsoft Word, Excel, PowerPoint, Project, Access , MS Visio, Crystal Reports, Backup Exec, ARCserve Backup

  • Directed all IT projects, resource planning, budgeting, managing on-going expenses and operational initiatives for the DWSD, a Department of Defense program runs by the Air Force Space and Missile Systems Center
  • Managed IT projects, systems analysis, software development, servers/network infrastructure design and administration database administration, and customer support phases integrated into a project plan
  • Developing, implementing and ensuring compliance with plans, policies, standards, infrastructures and architectures that establish the framework for the management of all IT programs
  • Planning, developing, implementing and maintaining programs, policies and procedures to protect the integrity and confidentiality of IT systems.
  • Acted as Information Assurance Officer IAO and ensured compliance with DOD/LAAFB regulatory requirements as well as access and cyber security controls. Audit and security of Network Operations, IT Portfolio Management, Certification Authentication/Identification, managing COMPUSEC/IAAP and Emission Security EMSEC , IT Asset Management, Information Collection and Reports management Program
  • Responsible for full tier support of Defense Weather System Directorate DWSD technology assets, desktop support and services
  • Managed all base-wide IT help desk support, activities, Remedy ticketing system, and escalations
  • Responsible for managing all database instances running on SQL and Oracle servers
  • Serving as a regional expert on coordination, planning, and development activities necessary to design, implement, and support operating systems
  • Led team and managed projects in a high availability environment
  • Improve corporate rating by receiving US Department of Defense customer satisfaction score of 5 out of 5, year-after-year
  • Acted as a technical liaison between Northrop Grumman and the United States Air Force
  • Maintained high performance numbers despite the doubling of the organization size
  • Planned base-wide system upgrades
  • Reduced military contract costs by developing a contracts management database to track all the Defense Weather Satellite Directorates DWSD contracts
  • Successfully migrated Oracle databases from UNIX to Microsoft Windows and decommissioned UNIX databases
  • Successfully migrated more than 5000 PC/Laptops from Windows XP to Windows Vista
  • Successfully migrated more than 5000 PC/Laptops from Windows Vista to Windows 7
  • Planned and implemented base-wide hardware and software servers consolidation: MS Exchange, database servers, printer servers, file servers, and backup servers

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