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Sr.project Manager Resume Profile

VA

Professional Summary of Qualifications

  • Organized Project Manager and leader with 15 years of being a consistent producer, driven to improve results and exceed goals
  • Project Management experience with building and leading cross functional teams, as well as delivering project results on time,within budget, and with high levels of customer satisfaction
  • Appointed to manage SDLC for commercial and government organization's on-going projects with revenues in excess of 100 million
  • Experience in managing large information technology IT and management teams complex application integration and support and multi-million dollar project budgets in excess of 15 million
  • Experience managing application vendors both direct or on a liaison basis and managing/supporting Application Integration projects
  • Created/managed executive dashboards for the Jury and Child support applications to measure performance
  • Experience with Critical Path, Critical Chain and Lean Agile Project Management methodologies:CompTIA Project Certified, PMP Certification Program Professional Certificate
  • Throughout all projects very involved in being aware of, and helping with process improvements and business analysis
  • Worked with the Audit and Legal Teams for the determination of all the data flows, processes, within the applications
  • Implemented the Information Technology Infrastructure Library ITIL for each of the clients and introduced the IT service portfolio
  • Implemented and trained the clients on the service levels, the framework, the service portfolio, and the continuous improvement related to the ITIL Implementation
  • Used ITIL best practices for Information Technologyto achieve quality service and overcome difficulties associated with the growth of corporate and government IT systems
  • Developed long term strategic project plans for over 15 clients, covering all aspects of infrastructure, including security, networking, virtualization and storage
  • Provided direction and planning for development, packaging and release of multiple off the shelf and custom software packages for Medicareclaims processingplatforms that interfaced with various other systems
  • Build and maintain working relationships with project sponsors, stakeholders, leadership, and vendors, providing financial projections, weekly project updates, budget estimates and ad hoc reports for overall success
  • A creative thinker accountable for the objectives and capabilities of the business, through effective relationship management facilitating collaboration with all participants technical staff, management and stakeholders to guarantee solution delivery.
  • Planned and managed all facets of IT infrastructure upgrades including PC refreshes for over 1200 machines, security upgrades including anti-virus upgrades/installation, firewall implementations and intrusion prevention implementations, server and other hardware upgrades and virtualization
  • Project lead efforts that resulted in completing processing of over a millionChild Support claims.
  • Managed all phases of implementation process utilized best practices to decrease time to process Medicare claims within a 30 day time period
  • Self-motivated, articulate, highly organized leaderin management, technology, operations, strategic/tactical planning, and business development/sales
  • Training expertwith experience designing/developing training, train the trainer programs, and programs meant to enhance organizational development.

Key Strengths Include:

  • Project/Program Management Change Management Audit Compliance
  • Contract Negotiations Systems Security Management
  • ITIL, Agile, PMI Technology Support and Training
  • Business Process Engineering Budget Development Management
  • Networking Refresh Infrastructure Practices
  • Infrastructure Solutions Design Data Center Consolidation/Migration
  • Business Continuity Resiliency Technical Writing

Professional Highlights

  • Responsible for monthly budget of 600,000 and managed a project pipeline worth over 1.1 million in annual revenue
  • Led full lifecycle strategy, product development, sales, delivery, and operation of 3 million business unit.
  • Over a 12 month period, managed 12 projects for multiple clients worth over 500,000 in project revenue and over 800,000 in recurring revenue
  • Designed strategic plan to streamline IT operations and sales resulting in unit being recognized as the top IT solution provider and performer member Billion Dollar Team
  • Ensured IT readiness for over 1500 employees to meet Medicare contractor company's business needs and goals
  • Ranked consistently in the top five among corporate peer group at all levels of career progression
  • Years of experience managing customer/partner expectations, as well as the ability to collaborate with business leadership to develop, prioritize, and manage their business needs.

Professional Experience

Confidential

Sr.Project Manager

  • Project Manager, leading a team of 6 direct reports, including a systems project manager, developer, business analysts, quality assurance analyst and data analysts. Responsible for hiring, training and day to day management and operations
  • Managing SDLC for commercial and governmentaccount's on-going projects with revenues in excess of 10 million for clients includingCity of Jacksonville, Haskell Corporation,Florida State College at Jacksonville, and Miller Electric
  • Led efforts that resulted in updating hardware infrastructure that led to an increase in operating efficiencies
  • Responsible for leading software redesign project/application integration efforts resulting in a 50 increase in performance for a learning management system, website redesign, and tax database management system
  • Mapped process activities to desired outcomes to rectify operational inefficiencies for clients
  • Build and maintain working relationships with clients, internal stakeholders and senior management, providing financial projections, weekly project updates, budget estimates and ad hoc reports.

Confidential

Sr. Project Manager and Consultant

  • In conjunction with infrastructure architects, designed and led a 2.5 million infrastructure upgrade for this Medicare contractor with no negative impact on client's ability to do business as usual throughout the implementation
  • Led team of software developers and engineers and developed project plans for over 15departments with 10million in project revenue. Projects included PC refreshes, server virtualization and upgrades, network infrastructure upgrades, information security implementations and web and mobile user interfaces for application integration initiatives for multiple departments
  • Throughout all projects very involved in being aware of, and helping with process improvements
  • Worked with the Audit and Legal Teams for the determination of all the data flows, processes, within the applications
  • Worked with infrastructure architect to develop PC refresh strategy for company that resulted in decreasing time required to complete PC Refresh by 30
  • Translated business goals, feature concepts and customer needs in prioritized product requirements and use cases
  • Implemented ITIL for each of the clients and introduced the ITIL Service Catalog.
  • Implemented and trained the clients on the service levels, the framework, the catalog, and the continuous improvement related to the ITIL Implementation.
  • Central point of contact, coordination, and communication between project stakeholders and technical delivery team

Confidential

Sr. Project Manager and Systems Manager

  • Led project team to implement a 3.5 millionJury Management System, 1.5 million Child Support System and 5 million Records Management system to improve municipality services for Duval and surrounding county residents and businesses
  • Led IT project team to implement new technology, work with the applications both the data flows and how they integrate will all the systems for the Clerk of Court new facility on Jacksonville Beach and Office of the Sheriff new zone offices
  • Created/managed executive dashboards for the Jury and Child support applications to measure performance
  • Developed project plan that enabled implementations to be completed within 6 months , on time, and within budget
  • Central point of contact, coordination, and communication between project stakeholders and technical delivery team
  • Worked directly with business units and internal management team to ensure seamless transition to new platform and facilitated communication between vendors, business unit managers and internal jury staff members
  • Worked with the Audit and Legal compliance teams
  • Coached and mentored multiple staff members, including conducting performance reviews based on defined project metrics.

Confidential

Computer Center Manager

  • Led Client Services team and managed key relationships with small business clients and channel partners at the computer center
  • Designed and applied inventory strategies to make the small and medium sized business model more scalable, decrease costs and increase speed to market
  • Designed, produced, and delivered quarterly financial reports for upper management that reviewed client savings and illustrated network performance
  • Met with clients and prospects to review network performance processes, built and maintained relationships with small and medium sized business, and established and maintained relationships

National Account Executive

  • Served as Information Technology consultant to clients and assisted in the development of technology strategies
  • Developed and evolved the consumer-facing, multi-channel road map for mainframe systems and early distributed systems
  • Delivered 15 new accounts with placement revenue in excess of 500,000 quarterly and managed a pipeline with annual placement revenue in excess of 2 million
  • Conducted over 200 sales calls per week, including 6 to 8 presentations to potential clients and a minimum of 2 to 4 visits per month to clients in Texas, South Carolina, Alabama, Georgia and Florida
  • Member of the Billion Dollar Team that demonstrated technical sales excellence.

Technical Skills

  • Microsoft Office Suite Word, Excel, PowerPoint, Outlook, One Note
  • Microsoft Project, Microsoft SharePoint
  • Microsoft Visio, Microsoft Publisher
  • Microsoft Windows 7 and 8 Operating Systems, Microsoft Windows 2008 and Windows 2012 Server Operating Systems
  • Networking

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