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Program Manager/team Lead Resume Profile

Professional Summary

  • Possess over 28 years of engineering and operational experience in telecommunications, data networks and video teleconferencing VTC . 20 years of functional experience in network design, architecture, deployment, testing, problem resolution and optimization. 20 years of project management and two years as a Program Manager.
  • Certified PMP and ITIL V3 Foundation with project management experience
  • Active DoD TS clearance
  • Full IT lifecycle experience from proposal development through operations and maintenance
  • Recent training and development experience with BMC Remedy Service Request Management SRM software
  • Provided professional services for commercial businesses such as MCI, Computer Associates and Bank of America.
  • Public agencies including Department of Justice DHS, FBI , Department of Energy NRC , DoD Army ITA, Army Natl. Guard, WHS and DCPAS , Department of State DoS , US Patent Office USPTO , Environmental Protection Agency EPA , US Agency for International Development USAID , National Geospatial Intelligence NGA and Social Security Administration SSA .

Skills, Training, Certifications and Associations

Project Management Professional, PMP 459078

Information Technology Infrastructure Library ITIL Version 3, Foundation certification

Institute of Electronic and Electrical Engineers IEEE Since 1995 40073683

Employment History

Confidential

Program Manager/Team Lead

  • Manage a 4M DoD O M contract with a team of 25 people responsible for the Audiovisual AV and Video Teleconference VTC Support for OSD-WHS Supported Organizations WSO , Pentagon Force Protection Agency PFPA , Integrated Emergency Operations Center IEOC , Pentagon Library and Conference Center PLC2 , Mark Center, designated Continuity of Operations COOP sites, and other offices in the National Capitol Region NCR . Program scope involves design, engineering and installations as well as daily operations and maintenance.
  • Developing the program through business process improvement and re-engineering, Standard Operating Processes SOPs , Concept of Operations CONOPS , job descriptions and end-user training materials.
  • Maintained program performance levels by managing the Key Performance Indicators KPIs using the Remedy ticketing system, Telepresence Management System TMS , customer surveys and other tools.
  • Handle all aspects of personnel resources to include but not limited to interviewing, hiring, training, career development, performance reviews and disciplinary actions.
  • Project management of new equipment installation and system requests as well as Life Cycle Refresh LCR projects/programs.
  • Producing weekly and monthly progress and status reports. Serve as the primary representative during the monthly Program Management Review PMR with the Government leads and contracting officers.

Confidential

Social Security Administration

  • Provided software Quality Assurance QA - of Interactive Voice Response IVR telephone applications and a new VTC database AMCR in support of the CARE2020 initiative.
  • Tested and discover serious application flaws managed defect reports using HP's Application Lifecycle Management ALM tool. Verified call flow against User Interface UI documentation.
  • Manage several resources and subcontractors to track project hours. Keep management informed through weekly and monthly status reports as contract deliverables.

Confidential

  • Deputy Project Manager/Process Engineer/Junior Service Request Management SRM Developer, September 2010 January 2012.
  • Delivered a self-help portal based on BMC's SRM product that enabled NGA employees to request IT products and services online. Managed the tasking for seven engineers responsible for project deliverables.
  • Completed formal BMC training in AR System Foundation, SRM and Remedy ITSM Administration.
  • Wrote portions of the portal through SRM software development activities.
  • Prepared numerous management reports and conducted status briefings and milestone presentations

Confidential

  • Delivered an Enterprise Strategic Refresh Plan for all network infrastructures under BIE division
  • Created an As-Is network assessment along with a 12/24/36 month To-Be technology roadmap.
  • Presented IT industry trends and technology refresh best practices for their consideration

Confidential

  • Successfully transitioned the Help Desk and telecommunications facilities to an inbound contractor.
  • Managed the development/content, scheduling and presentation of knowledge transfer sessions.
  • Coordinated the orderly disposition of GFE and contractor-owned equipment.

Confidential

  • Successfully relocated the Audio-Visual system in support of the National Communications System NCS .
  • Provided system changes to the original configuration through use of highly qualified subcontractors.

Confidential

  • Conducted and delivered ITIL V3 operational assessment study and Roadmap Plan for Middleware Group
  • Interviewed stakeholders and department managers to provide input for process maturity assessment.

Confidential

Project Manager

  • Provided value through the development of an application pre-implementation performance study.

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