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Sr. Project Manager Resume Profile

Dallas, TexaS

PROFILE HIGHLIGHTS

  • Seasoned Manager with over 20 years IT experience in global software development and delivery.
  • Robust record of envisioning, delivering on multi-million dollar programs, projects, vendor team engagements.
  • Wide-ranging experience in Application/Information Management, Systems Integration, Agile development.
  • Effective at building culturally diverse, competent, motivated teams, spearheading IT/business processes.
  • Strategic, resourceful, dynamic, persistent, and cost-effective approach with result-oriented attitude.

PROFILE SUMMARY

Southwest Airlines

Program Manager / Sr. Project Manager

2013 Present

Travelport

Program Manager / Sr. Project Manager

2012 2013

Emirates Airlines

Program Manager / Sr. Project Manager

2008 2012

Financial Industry Regulatory Authority FINRA

Technical Delivery Manager

2006 2008

Ericsson

Sr. Project Manager / Project Manager

1999 2006

LCC International Inc.

Technical Development Lead

1996 1999

IBM Corporation

Sr. Software Engineer

1995 1996

Hill's National Center

Software Engineer

1993 1995

National Informatics Center

Software Engineer

1990 1992

COMPETENCY AREAS

  • Management Leadership
  • Budgeting/Revenues
  • Business Development
  • Program/ Project Management
  • Team/Resource Management
  • Business Vision IT Strategy
  • Risk/Change Management
  • Vendor Management
  • Growth, Productivity Efficiency
  • Client Relationship Management
  • PMI, CMMI Processes
  • Negotiation Conflict Resolution

TECHNICAL SKILLS

Languages

Java, Java Script, ASP, ASP.NET, C, C , C , PL-SQL, HTML, Shell Scripting

Databases/Tools

Oracle, SQLServer, MySQL, Oracle Enterprise Manager, PL/SQL Developer, Oracle Forms

Application Servers

BEA Weblogic, IBM Websphere, JBoss

Operating Systems

Windows, AIX, Solaris, Linux, iOS, Android

Development/Testing Tools

Visual Studio, Team Foundation Server TFS , Eclipse, Visio, Rational Rose Tools Rational Rose,ClearQuest , Tibco, MQ, JDK, Quality Center, Crystal Reports, JIRA, Clear case

Project Management

MS Project, ExtremePlanner, Agile, Scrum, Waterfall, Rally, GreenHopper, iPlan

Internet Technologies

J2EE JSP, Servlet, EJB, JMS , ANT, Mule, Soap, Spring, Struts, Swing, XML, XSLT

CAREER EXPERIENCE

Sr. Project Manager

Confidential

  • Managed end-to-end efforts for delivery of Agile development Program/Projects for launching Southwest International flights applications with IT Teams, Business, Quality Management, Vendors, Client Partners.
  • Overall responsibility and ownership of Business/Organizational, Resource Management, Program/Project activities, vendor relationships Amadeus/Sabre/Professional Services .
  • Program/Projects Management Program Project Management for an umbrella of 10 IT applications.
  • Business / Organizational Organizational processes, Standards, Strategic planning/vision, Profit/Loss, Revenues/Budgets, Business growth, change management, Enterprise Performance, Roadmaps, Disaster Recovery/Business Continuity plans, Client/User Support, System Operations, Agile Transformation, Tools.
  • Program/Projects involved Web applications, Web Services and delivery to Users, Partners, and vendors.
  • Resource Management Definition of roles/responsibilities, policies goals, Team Development plans, Recruitment, Performance, Compensation, Bonus, Training, Resource deployment, Time Tracking.
  • Provided a leadership role in evaluating processes, information technologies, developed IT Strategy, Agile transformation, and made recommendations to senior management team.
  • Worked globally across departmental/operational boundaries for Program delivery, vendors/partner engagement.

Sr. Project Manager

Confidential

  • Responsible for managing multiple global IT Work Programs and projects for Travelport Point of Sale Department.
  • Managed Program/Project efforts across departments, teams to formulate and integrate processes, align teams, vendors in US, UK, Australia, and India with Corporate, Business and IT Department objectives.
  • Mentored development staff with emerging technologies, tools Rally , Agile/Sprint development processes, and proposed/implemented feasible solutions to improve the efficiency and effectiveness of solution delivery.

Program Manager/ Sr. Project Manager

Confidential

  • Managed multiple concurrent global IT Work Programs, cross-organizational projects for Emirates Airline's - Corporate Communications, Digital Communications, Passenger/Visual Services, Cargo departments.
  • Managed and coordinated efforts end-to-end for delivery of 30 internet websites, 10 applications, 10 In-flight Entertainment Systems with several Business stakeholders, global vendors, IT project teams.
  • Provided strong guidance, leadership and direction across departments and teams to deliver programs/projects on time, under budget, with desired quality and agreed service levels using Agile-Scrum/Waterfall methodologies.
  • Provided domain, product, technology, and program/project management consultancy to support Business needs through direct coordination with multiple Senior VPs and Executives across Emirates Airline, United Airlines, Thai Airways organizations.
  • Established consistent performance management objectives, development plans to ensure standards of performance and productivity are achieved and maintained enabling a high performance culture.
  • Proposed and managed initiatives to improve IT processes across teams to increase quality and gain efficiency/productivity within Corporate Communications, Cargo division and internal IT teams.
  • Defined the annual IT work program and budgets for assigned business units based on customer needs with coordination and approval from Portfolio Management, senior organizational Executives.
  • Actively participated in the definition of enterprise architecture, standards and overall IT Strategy.
  • Ensured that defined processes and standards for Quality Management, Security, and Service Level Management, IT Governance are fully complied.
  • Responsible for recruiting, managing team/resource planning, product roadmaps, IT infrastructure.

Technical Delivery Manager

Confidential

Program/Project Resource Management

Annual Budget: USD 4.5M

Team Size: 42

  • Managed and directed multiple programs project teams for FINRA Financial Industry Regulation Authority .
  • Coordinating, overseeing and directing multiple projects in the areas of planning, requirements gathering, design, development, testing, implementation, project estimates, forecasting, budgeting, and scheduling.
  • Developed and managed product roadmaps and department IT strategy along with client Executives as per Business needs and expected customer priorities.
  • Developed, coached team members, virtual teams, divisions to translate customer/organizational objectives and critical success factors into actionable business, organization and technology processes and IT strategies.
  • Work Program planning and management with multiple stakeholders including Client Executives/Managers, Account/Application Managers, Project/Product Managers, Software Developers, Testers, and IT teams.
  • Responsible for areas of product development, technical vision/leadership, application development.
  • Met all delivery target goals by efficiently implementing program/project management techniques.
  • Developed IT solutions and provided technical direction to numerous clients from US Stock exchanges NASDAQ, NYSE, AMEX , US Financial/Banking institutions.
  • Established department metrics, managed Service Level Agreements and coordinated production support.
  • Served as point of contact for department project/program related risk management and proactive mitigation/resolution. Ensured deliverables met appropriate organizational quality, PMI standards.
  • Responsible for integrating new business after Merger and acquisition of new organizational divisions.

Sr. Project Manager

Confidential

  • Managed multiple concurrent international projects in Autonomous monitoring markets across America's, Europe and Asia for key clients AT T, Cingular, Sprint, T-Mobile and Vodafone.
  • Strategic planning and coordination with the following stakeholders - R D, Product Management, Sales, Marketing, Support, Supplies and Production to meet department, account and company goals.
  • Established SDLC CMMI processes for prioritizing IT needs and projects through collaboration and effective communication with corporate departments, business units across the teams in US Europe.
  • Effectively coordinated, motivated and mentored onsite and offshore teams of developers and designers to ensure profitable, timely and quality completion of the projects. Managed proposals, plans, allocated budget to vendors.
  • Improved business performance by initiating cost cutting initiatives and continuous improvement programs.

Project Manager

Confidential

  • Responsible for Requirements definition, goal setting, Project planning and resource management.
  • Managed all phases of software/hardware development life cycle requirements, design, development, testing, delivery, and maintenance , cross functional/matrix coordination between multiple IT areas, issue/risk management resolution, executive communication of overall Project Status and Budget.
  • Worked with Executive team, Business owners to track project status, project budgets, and targets.
  • Managed design and development of enhancements and maintenance releases and enforce processes.

Technical Development Lead

Confidential

  • Project/team leader responsible for design/development, implementation/maintainance of software.
  • Worked with clients, Product/Project management, analysis, development, implementation, Quality Assurance, Quality Control, documentation team and client managers / engineers.
  • Responsible for introduction of new technologies, architecture and development tools. Led migration to new operating systems, tools. Planned/prioritized new functionality to bring synergies and enhancements.

Sr. Software Engineer

Confidential

  • Designed and developed components for OpenDoc multi-platform API architecture.
  • Designed and developed software for Requirements Authoring Tool.

Software Engineer

Confidential

  • Designed and developed software using SDLC processes including - Workstation Management System, Instructional Software Package, Evaluation and Cost Tool.

Software Engineer

Confidential

  • Designed and developed software using SDLC including - System Accounting Package, Housing Management System, Library Information System.

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