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Sr. Project Manager Resume Profile

Raleigh, NC

Summary

A hands-on , Sr. Project Manager, Program Manager, Scrum Master who is a results driven problem solver with 16 years of complex IT project management experience bringing demonstrated skills in leadership by meeting delivery goals and challenges. He has worked in IT development for 20 years. Previous experience includes managing large commercial software development projects in 4 IBM product labs. Strong skills in: development, delivery, testing of applications, software, app dev, and infrastructure. He previously worked as a: technical consultant, systems engineer, application developer, software engineer, analyst, and programmer. He has the skills to manage a project, meeting timeline and budget. Mike worked for 5 years as a Project Manager for IBM Global Services developing their SOA B2B multi-portal e-commerce engine. Recently Mike worked in these Agile or iterative environments: Managed a 16M IT Healthcare project, Program managed ATT's Global Financial Customers managing the 5M - 30M deliveries of SOA SaaS Cloud Sales project portfolio, and Project Managed a complex Data Warehouse, Data Mart, Data Analytics project for Advance Auto, a 25M effort involving 40 team members. He has traveled extensively as a problem solving consultant working in Pacific Rim, Asia, Europe, Middle East, Canada, and Mexico.

Qualifications

  • Proven ability to influence distressed project teams to success
  • Proven experience delivering SOA solutions and multivendor solutions to global customers and clients
  • Strong external customer-client consultative skills resulting in excellent customer and client relations
  • Removes communication barriers, collapses obstacles
  • Critical thinking and tactical risk taking skills
  • Energetic, highly organized, polished with solid client interfacing skills in large, mid-size, and public sectors
  • Experienced in Agile, Scrum, Waterfall and PMI PMBOK methodologies
  • Recent experience deploying apps in Cloud, SaaS, and rapid scaling environments with multiple threads
  • Leads discussions with development team and business user focusing on business requirements, deliverables stories, use cases, business flows and acceptance criteria
  • Experienced managing large-scale, complex projects, supervising implementation and geo-dispersed delivery
  • Worked as a Project manager, Sr. Systems Engineer, QA manager, and Development Test manager for IBM
  • Responsible for leading project teams of up to 60 members managing large-to-mid size projects that are: global, cross-departmental, and significant in cost, risk, scope and complexity
  • Managed 15 complex large scale strategic SDLC projects with multi-million budgets
  • Works well with end users, customers, partners, and clients
  • Develops and revises complex project plans and budgets, financial planning, budgeting, forecasting and tracking
  • Ability to analyze and understand problems, bringing issues to resolution, and escalating to meet timelines
  • Creates and implements complex tactical, risk, and communication plans
  • Creates and delivers presentations on project goals and plans, including progress report
  • Responsible for sourcing, negotiating and globally managing software vendors
  • Able to: understand, foster, coach, and grow team member skills
  • Experience writing and responding to SOWs, RFPs, and RFIs

Skills

Methodologies: Agile, Scrum, Waterfall, DMAIC, Spiral, SDLC, IEEE, Method-1, PMI/PMBOK, and custom methods.

Applications: App/Dev, SOA, Infra, COTS, Web Apps/Hosting, Data Warehouse, Business Objects, Business Intelligence, Smart Grid, Financial Data Mart, e-Commerce, e-Business, Retail, Real Estate, Telecom, Wireless, Criminal Justice, Accounting, Financial, Defense Systems, Petrol Chemical, Health Care, Travel Services, POS, HR, ERP, CRM

Risk Mitigation and Project Control: Risk Analysis, and Case Methods, Contract, Program, and Risk Management, Master Project Planning, Process Management, EVM, Change Control, QA/QC, all levels of testing, UATs, and trials

Tools, and Languages: MS Word, Project, Project Server, Excel, Power Point, SharePoint, PPM, Visio, Primavera, WebSphere, Oracle, PeopleSoft, Teradata, DB2, SAP, Telnet, TCP/IP, X.25, SPX/IPX, SNA, Wireless, Lotus Notes, Outlook, Firefox, Load Runner, Win Runner, Rational Tools, JAVA, J2EE, .NET, Shell Scripting, C, C , VB, SQL, Assembly, COBOL, HTML, GML

OS: LINUX, UNIX, AIX, Windows Client/Server, Windows OS, Win NT, OS/2, OS 390

Certifications: PMP PMI , CSM Scrum Alliance , CDP State of VA

Security Clearances: Inactive: DOD- DDC Secret, DOJ Classified, NATO Top Secret and FBI plus full Polygraph

Experience

Confidential

Sr. Project Manager

  • PMO Project manage a team of BAs, developers, software vendors, and contractors for development and delivery of automated business processes BPAS for state-wide health services regulation, a regulatory agency
  • Leadership position requiring effective IT project management negotiation, communication, and problem-solving
  • Collaborate with senior-level business executives, IT personnel, and software vendor management and technical staff to execute project design, development, test, and delivery goals
  • Implement best practices and industry standards to monitor and control cost, schedule, performance and risk to ensure quality and security and to perform administrative functions
  • Adapt different reporting and communication techniques to fit unique senior-level executive styles, needs, and requirements in: meetings, one-on-ones, and in writing
  • Manage 16 Million development budget consisting of: discovery, design, build, test, and operation phases
  • Consult to and manage DHHS CIO and key stakeholder expectations
  • Provide IT management for reporting and analytics of the project within the NCMMIS Program
  • Directly report to the Acting Deputy Director for the NCMMIS Program and to the DHHS CIO, and EPMO Division Director
  • Conduct and lead regularly scheduled meetings published detailed executive level weekly reports and briefs

Confidential

Program Manager

  • Program manager leads complex technical transformations, upgrades, migrations, and delivery of applications for hosted services, SaaS, and, custom ERP/CRM apps for large ATT global customers including: infrastructure, data center and app migration when required. JAVA, SAP, Oracle, PeopleSoft, WebSphere, e-Commerce, business, and financials are the most common applications. Fast paced team environment with aggressive schedule, milestones, and concurrent multiple projects employing Agile, Scrum PMI waterfall methodologies.
  • Average projects add from 1 7 million in revenue with project budgets ranging from 5 30M
  • Provides key communication liaison for 5 - 50 member cross-functional global on and off-shore project teams
  • Develops project, communication, and risk plans and delivers project reports to stakeholders, and management
  • Determines, develops, and tracks resources, budgets, and project schedule resolving conflicts and issues
  • Owns and drives technology and execution of vendor teams from concept through successful implementation
  • Proactively identifies, mitigates and recommends alternatives on handling risks coordinating with Execs, and PMs
  • Change management verification: insuring all changes are included in any release, project, or unit of work
  • Obtains continuing project management education for team coaching in best practices and methodologies
  • Completed additional education and training in sales, marketing and business development to enhance IT professional services project management skills portfolio

Confidential

Sr. Project Manager

  • Web Based Delivery and Deployment Project Manager for BI, BO, EDW, ERP, and Corporate Financial Data Mart applications for 3800 retail stores and 500 corporate managers. 25M Project Budget, Methods: Agile, Waterfall.
  • Built the EDW FDM - Oracle, PeopleSoft, modules, and DB2 data base engines were employed extensively
  • Revolutionized financial Score Carding for 3800 AAP store managers by creating one-click , custom portals that gave them critical information on their own stores in comparison to other stores and AAP company-wide goals by employing Business Intelligence BI and Business Objects BO analytics in real time
  • Improved efficiency delivering new Dashboards Reporting Metrics and virtual upper level financial reporting tools
  • Saved client 1 million in operating cost by providing efficient, real time retail, business processes and tools
  • Made Advance Auto Parts more competitive and profitable by installing timely, accurate WEB business tools in 3800 stores which enabled managers to better control daily operating costs, shrinkage, and costs of sales by providing critical information and reports
  • Worked in a cross-functional matrix environment. Managed 40 member vendor build, test, and delivery team Reported to AAP Matrix: C-level, IT Director, Development Managers, Business Owners, sponsors, stakeholders, and program office
  • Provided full service project and risk management including: planning, training, testing, reporting, escalating, problem resolution, hands-on management, and communications across all levels for all stakeholders

Confidential

Program Delivery Manager

  • Global Deployment Program Mgr working in PMO on large-scale financial software and infrastructure roll out for all of The Home Depot stores in US and Canada. 28M Program Budget, Iterative and Waterfall methods
  • Managed and led global delivery team of 60 diverse members vendors and RFTs for new B2B eBiz application and network infrastructure that saved The Home Depot 2 million in IT operating expenses after introducing new hardware, software, and applications in all 2399 stores in the US and Canada
  • Installed new global on-line system for The Home Depot that solved slow accounting for sales and inventory that reduced nationwide operating costs by 2.5 million
  • Delivered new retail service system that improved overall customer satisfaction by 12 based on survey results.
  • Responsible for all project communication, coordination, level one management, etc with ATT, NCR, and THD
  • Managed risk, plan, mitigation, scheduling, changes, and problem solving for ATT US and Global technical staff
  • Tracked daily project progress, reported results to executive management, and services director
  • Provided first line implementation services and analyses to Home Depot and ATT
  • Managed and tactfully handled unforeseen problems, last minute scheduling changes, and workarounds

Confidential

Web Applications Program Manager

  • Program Manager for design, spec, build, and deployment SDLC for new financial web based application
  • Accurately delivered new reporting system resulting in reduced billing errors and data entry costs by 15
  • Successfully Increased client ROI by 10
  • Successfully directed field trails, release, and delivery of project by establishing direct communication lines with stakeholders emphasizing service
  • Organized client based user prototype and acceptance testing of phase I requirement and roll-out
  • Hands on Program Manager providing software enhancement services in the design and use of n-tiered, multi-portal user based client SOA, software, and web applications Included: creating SOW, specs builds tests issue tracking reporting and deployment .
  • Full Life Cycle project mgmt. responsibility from gathering requirements to spec, build and test including: all planning, risk analysis, communications, control, execution, QA risk/issue escalation/resolution, and close out
  • Worked with all stakeholders, to manage all aspects of the program including: field trails, release, and deployment

Confidential

Sr. Project Manager

  • Global software Applications PM for web development team Tier Development, Test, and Deployment of large, CRM/ERP, robust multi-portal B2B e-Commerce engine www.ibm.com, a worldwide global, on offshore, cross-functional SDLC environment B2B WEB portal development, e-Commerce driven business applications SOA, Unix, open source, WebSphere, DB2, Oracle software solutions and tools were the delivery vehicle
  • Reduced WEB on-line support costs 15
  • Reduced errors and work flow expenses by 5 annually while increasing on-line sales transactions by 25
  • Saved IBM 3.8 million in re-engineering development costs over 4 years
  • Managed a 24 x 7 global development and support team of 60 diverse vendor engineers for PMO
  • Created a quick bug turnaround process - improved client/customer satisfaction by 23
  • Initiated new processes to obtain expeditious delivery of systems to improve work flow
  • Established solid working relationships with key IBM stakeholders and e-Commerce customers
  • Classical end-to-end Production System management for: bug fixes, maintenance, upgrades, new eCommerce code, customer driven interfaces, and enhancements
  • Created new Issue resolution and escalation management tools for design team and business stakeholders

Confidential

Project Manager

  • Engineered and technically managed corporate roll out of first HR Web based enterprise wide client server desktop application for US and Canadian employees, RAD/DRP liaise with vendors and Nortel HR Department
  • Oracle, and PeopleSoft modules and data bases drove this new application
  • Provided a first ever corporate wide global desktop HR time and attendance multifunction tool across Windows, Win NT, and MAC platforms in both French and English
  • Improved efficiency of corporate-wide labor distribution reporting, of time and materials reporting, and HR critical cost management that saved Nortel 500,000 in annual operating costs
  • Successfully led, documented, and directed new network addressing scheme using MS Win AD for entire global wide corporate network at Nortel, which reduced network congestion by 5 , and increased thru-put by 10 based on measurements before and after change
  • Project Manager in n-tiered 100K node Win 2K/NT AD server migration infrastructure deployment
  • Reduced spec-to-build engineering through put turnaround time by 20,000 man hours
  • Pro-actively collaborated in stakeholder strategic project planning of global network and migration

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