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Project Manager Resume Profile

NY

PROFESSIONAL EXPERIENCE

Confidential

Telecom Consultant

Selected Highlights:

  • Identified for the 3rd party vendors all the Hard/UnHard codes to Midtown or UC.
  • Printed maps via GREDL and provided our 3 party technicians the names, floors and locations for all the midtown desk/office, building locations.
  • Confirm that all the MAC address are correctly associated with the devices and line appearances.
  • Verified the CDP neighbor device ID matches the building and floor given by the LOBs.
  • Station review on shared line appearances, voice recording and voice mails on CUCM 8.6.
  • Identified and tested all the analogy lines with the engineers after the gateways were converted in Midtown.

Confidential

Telecom Consultant

Selected Highlights:

  • Evaluate floor plans on the distribution of Cisco phones to the correct locations.
  • Advise and report any ports and locations that are not live to the engineers.
  • Provide basic name, voicemail and number changes on Cisco Unified Communication Manager 8.6
  • Recognized by staff and management for excellent customer service and was offered a contract extension for current migration to the new location.
  • Adapt to work at an ever-changing construction site.

Confidential

Project Manager / Project Analyst

Selected Highlights:

  • Lead projects to meet scope, time, budget and quality expectations.
  • Manage and assign multi-level billing codes for AMERS, EMEA and APAC projects.
  • Recognized by staff and management for excellent customer service.
  • Asked to head more projects by over-delivering on prior projects.

Confidential

Project Manager

Selected Highlights:

  • Participated in the transition to VoIP systems.
  • Developed strong relationships with local telephone entities.

Confidential

Technical Analyst Consultant

Selected Highlights:

  • Exceeded trouble ticket monthly quotas consistently.
  • Eliminated most escalations of trouble tickets through diligence and problem-solving abilities.
  • Routed escalations to appropriate departments to decrease impact of issues on business function.

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