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Project Manager Resume Profile


Senior IT Professional seeking contract opportunity to author technical documentation, develop training content, or deliver technical training. Diverse IT skill set coupled with exceptional analytical, writing, and communication skills. Extensive business experience.

Listed below are some of the types of technical documents I have written:

  • Desk Procedures
  • Training Manuals
  • Installation Procedures/Instructions
  • Documented FAQs for Help Desk Solutions Database for technical resources and endusers
  • Websites using Wordpress/PHP, HTML, XML
  • Testing Plans
  • Testing Scripts
  • Project Plans
  • Disaster Recovery Procedures
  • Technical Proposals RFP Responses
  • Level of Effort Estimates
  • Management Presentations
  • Customized Reports in Crystal Reports

Developed a proprietary Simplified Auditing and Reporting Framework for Healthcare Information Systems after conducting a detailed study of Healthcare IT Regulations and IT Industry Best Practice methodologies as they relate to the Healthcare industry including the following regulations and standards:



IT Project Manager/ Technical Writer

  • Disaster Recovery Procedures and Installation Guide for the System Post Hurricane Katrina
  • Proposals
  • Documented FAQs for Help Desk Solutions Database
  • Project Plans
  • Testing Scripts
  • Testing Plans
  • Installation Procedures/Instructions
  • Customized Reports
  • Management Presentations
  • Training Manuals
  • Desk Procedures
  • Served as Project Manager and Software Developer on a series of BMC Remedy ITIL Business Service Management Implementations during which she developed and presented the following technical documents:
  • Authored DYKON's successful
  • Wrote winning Technology proposals to US Army Corps of Engineers, Dept. of the Interior Minerals Management Service, USDA National Finance Center, Springbranch ISD, Stafford MSD
  • Coordinate Training Resources
  • Conduct Training Sessions
  • Develop Training Curriculums
  • Trained Employees and Clients
  • Application for Small Business Administration 8 a status
  • GSA STARS Government Wide Acquisition Contract Vehicle
  • DYKON's GSA Schedule application to deliver IT Services and Products
  • Cultivated and Developed Strategic relationships with Large and Small Businesses
  • Led the company through disaster recovery, survival, and growth after Hurricane Katrina
  • Recruiting
  • Interviewing
  • Testing
  • Drafting Offers of Employment
  • Training
  • Employee Benefits Programs
  • Company Website
  • Copyrighting
  • Trade Show Displays
  • Presentations
  • Brochures
  • Line Cards
  • Developed and Managed DYKON's Human Resource Processes
  • Developed Marketing Materials
  • Presentations
  • Led Multiple Business Process Automation Projects for USDA, National Finance Center expanding DYKON's relationship and accounting for over 5 million in revenue from 2000 through 2006
  • Teaming Agreements
  • Subcontract Agreements
  • Reseller Agreements
  • Employment Contracts
  • Participated in Company's Strategic Planning Sessions
  • Planned Office Facilities for company's newly constructed office in New Orleans and Newly renovated office in Houston
  • Negotiated Contracts with Vendors, Partners, and Employees


Project Manager

Documented the Prairie View A M Desktop Refresh procedures, and led a team of contractors in a campus-wide rollout of 240 desktops. The resulting document was a 29-page technical procedure manual for the IT staff.


Online Healthcare IT

  • Online at http://www.examiner.com/business-tech-in-houston/stephanie-dike
  • Write and publish articles about Healthcare Information Technology Events and innovations in the Houston
  • Metro area.


  • Assisted physicians in the outpatient clinics with the use of EPIC EHR system.during the 1st weeks after
  • implementation of Physician Order Entry.


  • Delivered training classes in MS Word, Excel, Powerpoint, and Access to corporate clients using Executrain's
  • proprietary curriculum.

LA Office of Public Health, Management Information Systems

  • Installed, configured, and resolved issues on PCs, Servers, and Network appliances in Novell Netware-based
  • Local and Wide Area Networks. Ran 16 Megabit coax cable, then later category 5 cables , configured hubs
  • and routers. Repaired printers, PCs, monitors, and servers.


  • VMware Certified Sales Professional Wordpress PHP
  • 3Com netWorking Partner Adobe Acrobat Professional, Adobe Robohel
  • A Certified Technician Adobe Photoshop
  • Remedy Action Request and ITSM Suite Corel Paintshop Pro
  • Microsoft Certified Professional: Microsoft Windows 3.1, 95, 98,
  • Windows NT 4.0 Server, NT 4.0 Microsoft Windows NT 4.0Workstation Server
  • Workstation, NT 4.0 Enterprise, Webpage Design using Frontpage, Wordpress,
  • Networking Essentials HTML, MS Expressions, PageMaker
  • Microsoft Visio
  • Certified Panduit Network Cabling Installer MS Works, Word, Excel, PowerPoint, Access,
  • Member, Microsoft Technet Corel WordPerfect, Presentations, Quattro Pro
  • Firefox, Internet Explorer

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