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Program Manager Resume Profile

NJ

Experience Summary

  • About 7 years total experience, 4 in various locations around USA for different clientele
  • Project Manager with experience handling 20 onsite offshore project team members and Account Manager with 1 year experience.
  • Experience include managing complex projects involving technology / software's such as WCS Web Commerce Server , Mainframe, dot net, etc. Often multiple projects in different technologies at the same time.
  • Strong in building relationship and trust among client senior executives, project stake holders and PM's
  • Well versed in CMM5 methodologies and documentation procedures followed in IT outsourcing industries
  • Program / Project Management experience include
  • Conducting high level study on behalf of offshore team as a BA Business Analyst
  • Bridging the perception gap help offshore team evolve solution design that is in-line with customer's vision
  • Enabling offshore team members interact with client SME's thru the course of project
  • Update client stakeholders and delivery heads internally on project progress, alerting / seeking help proactively before potential road blocks become show stoppers
  • Review project documents Requirements, Design, Technical Specification documentation
  • Planning, scheduling and hosting meeting and preparing minutes of meeting and action plan.
  • Issue tracking and follow through to proper resolution to customer satisfaction.
  • Status reporting to project team and Steering committee.
  • Account Management experience of 1 year,
  • Cultivate Partnership - Building relationships at all levels from C Level, Directors to project managers and technical resources form the client team.
  • Building MAP My Account plan Preparing yearly and quarterly sales targets for the account.
  • Handling Financial Responsible for keeping track, raising Invoices and billing the customer.
  • Account Mining Generate leads convert them to opportunities and work on RFPs with the delivery teams.

Skills

Domain

:

Entertainment, Manufacturing, Retail Construction

Prog. Languages

:

C .NET, ASP.NET, HTML, JavaScript, ASP 3.0, PLSQL

Operating System

:

Windows 7, Windows XP, Windows NT, Windows 9x and AIX

Tools

:

Microsoft Office SharePoint Designer 2007, Microsoft Office Front Page 2003, Visual Basic 6.0, Visual InterDev 6.0, Visual Studio .NET 2003, Visual Studio .NET 2005, SQL Reporting Server 2005, Oracle APEX, Microsoft Visio, Microsoft Office Project 2007.

Database

:

MS SQL Server 2000 and 2005, Oracle 10g, DB2

Packages

:

Microsoft Office SharePoint Server 2007, SharePoint Server 2003, WSS 2.0 , WSS 3.0, WCS 6.1, Visual Studio .NET ASP.NET, SharePoint

Project Details

Project 1 - Most Recent

Confidential

Team Size

Role Contribution

Program Manager

responsibilities

  • Preparation of Proposal feasibility study report
  • Preparation of Functional Specs
  • Requirements Gathering and Preparation of Understanding Business Design.
  • Preparation of Design Doc ER Diagrams and Use Cases
  • Status Reporting to Client

Account Management

  • Invoicing and Payment closure with customer.
  • Building relationships at all levels from C Level, V-Level, Directors to project managers and technical resources form the client team

Technologies

WCS, WMB, Unix, SAP, Java, DB2, Cognos, Unix Shell Scripts, SAP BW

Tools

WC Toolkit 6.0, WMB Tool Kit 6.0, SAP, Putty, SAP BW, Microsoft Visio, Microsoft Project Plan

Key Achievements

Technical

  • Interface with i2DF with WCS through SOA in WMB by implementing a single Web Service to address Inquiry, Add and Add back methods in a single web service.
  • Interface with SAP for real-time reporting using SAP connector in WMB implementing 4 web services.
  • Interface with SAP to submit Purchase Orders for processing for completion using WMB.
  • Interface with SAP for Customer Master Data to WCS using WMB.

Project Management

  • Planned around the time line and resource loading to help customer keep a cap on the financials of the project.
  • During Requirements and UAT phase had successful discussions with business team to minimize the list of CRs to contain the scope of the project.

Project 2

Confidential
Start Date Confidential

Role Contribution

Program Manager and Onsite Coordinator with the following responsibilities

  • Preparation of Proposal feasibility study report
  • Preparation of Functional Specs
  • Requirements Gathering and Preparation of Understanding Business Design.
  • Preparation of Design Doc ER Diagrams and Use Cases
  • Review all documents, prepare review log, and coordinate with offshore for corrections according to review log.
  • Status Reporting to Client
  • Issue Tracking and resolution, Bug reporting coordination with team for fixing and retesting by testers.

Technologies

COBOL, CICS and CICS maps, IDMS, Panvalet, JCL and ESP, and Microfocus COBOL, VC , MQ, DB2

Tools

Visual Studio 6.0, WinSQL, MQ Client, Microsoft Visio, Microsoft Project Plan

Key Achievements

Technical

  • Developed real-time interface from AS400 systems to desktop based VC Interface using message queues.
  • Multiple step Allocations converted to Single step process by re-engineering the allocation algorithm
  • Enhances Memory Management
  • Re-pull Functionality to refresh with latest data and re-run allocation.
  • Replenishment Planning for Placeholder Stores to be opened in future dates .
  • Implemented Pre-pack allocation with real-time interface to retrieve real-time information from a AS400 based prepack system.

Project Management

  • Suggested walkthrough of the allocation algorithm with business working through multiple scenarios to achieve 400K increase in revenue per anum.
  • Developed Flow diagrams to cover all scenarios of shipment at customer/store/carrier/order type.

Project 3

Confidential
Start Date Confidential

Role Contribution

Program Lead and Onsite Coordinator with the following responsibilities

  • Preparation of Proposal feasibility study report
  • Preparation of Functional Specs
  • Requirements Gathering and Preparation of Understanding Business Design.
  • Preparation of Design Doc ER Diagrams and Use Cases
  • Review all documents, prepare review log, and coordinate with offshore for corrections according to review log.
  • Status Reporting to Client
  • Issue Tracking and resolution, Bug reporting coordination with team for fixing and retesting by testers.
  • User Training and Support

Technologies

Oracle 10g, Microsoft .NET Framework 2.0 VB.NET , Microsoft SQL Server 2005

Tools

Oracle APEX, Microsoft Visual Studio 2005, Microsoft SQL Server 2005 Configuration Manager, SQL Reporting Server 2005, Microsoft Visio, Microsoft Project Plan

Key Achievements

Technical

  • Implemented process scheduling in oracle APEX.
  • Implemented end to end price optimization process.
  • Improved performance using multiple database and PL/SQL tweaks
  • Fixed and implemented pricing updates from SAP to Homestar for the CTI group which was being handled through manual feeds.
  • Fixed multiple processes in the HomeStar application to fit business needs. Improved bug fixing rate per week.

Project 4

Confidential
Start Date Confidential

Role Contribution

Technical Lead and Onsite Coordinator 3.5 months with the following responsibilities

  • Requirements Gathering and Preparation of Understanding Business Design.
  • Preparation of Design Doc ER Diagrams and Use Cases
  • Status Reporting to Client
  • Development
  • Testing
  • Deployment
  • Application Bug Fixing
  • Support
  • User Training of Enhancement

Technologies

Microsoft .NET Framework 2.0 C .NET, ASP.NET , Sharepoint 2003, MOSS 2007, Microsoft SQL Server 2000, Microsoft SQL server 2005

Tools

Microsoft Visual Studio 2005, Microsoft SQL Server 2005 Configuration Manager, SQL Reporting Server 2005, ISS 5.0, Microsoft Visio, Microsoft Project plan

Key Achievements

  • Established Systematic technical support for Microsoft applications and the service desk application.
  • Support upgrade of the BMC s/w to version 9
  • Improved the UI of the BMC Service desk application to support user requirements.

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