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Project Manager Resume Profile

Richmond, VA

PROFESSIONAL SUMMARY:

I am an experienced program/project manager successfully delivering complex products, managing projects with budgets ranging up to 4 million. My career has touched upon all aspects of program/project management. I have implemented well-managed project delivery through tight control of schedule, scope, budget, and quality. As an effective leader I managed both direct line as well as matrix teams in order to deliver customer scope. As an effective liaison between customers, project teams, and key stakeholders my expertise in effective communications has proven invaluable.

PROGRAM MANAGEMENT QUALIFICATIONS:

  • Leadership
  • Portfolio Management
  • Program/Project Management
  • Budget Tracking and Analysis
  • Risk Management
  • Change Management
  • Conflict Resolution
  • Communications
  • Decision Making
  • Staffing and Team Development
  • Strategic Development
  • Vendor Management
  • Process Improvement
  • Analytical Problem Solver
  • Documentation Management
  • Regulatory and Compliance
  • Presentations to Third Party Vendors, Diverse Stakeholders, and Senior Management

WORK HISTORY:

Confidential

Project Manager

  • Managed project to provide Gateways for Capital One PPC 5 PPC 6 Gateways connected to Nortel 2100 IP PBX system
  • Cisco Unity Project for global upgrade for Voice delivery with a budget of 1,800,000
  • Decom of multiple sites for removal of Verizon Voice gateways
  • Provided oversight and leadership to support new project initiation and registration
  • Track and monitor project milestones and deliverables to the Microsoft project schedule
  • Develop and deliver status reports, requirements documentation and presentations to all stakeholders on a weekly schedule

Confidential

Project Manager PDM Infrastructure

  • Directed the Desktop Management Integration effort with a budget of 2,800,000 for help desk, field services, executive support, printing services and Microsoft System Center Configuration Manager SCCM
  • Effectively communicated project expectations to team members and stakeholders in a timely and clear fashion
  • Define project scope, goals and deliverables that support Capital One in collaboration with senior management and stakeholders
  • Identify and resolve issues and conflicts within the project team
  • Plan and schedule project timelines and milestones using Clarity tools
  • Proactively manage changes in project scope for each workstream and identify potential risks using the Clarity tool
  • Track and monitor Clarity project milestones and deliverables to the Microsoft project schedule
  • Develop and deliver Clarity status reports, requirements documentation and presentations to all stakeholders on a weekly schedule
  • Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas

Confidential

IT Project Manager

  • Developed the project schedule for the Unified Call Center upgrade which consisted of a 5,000,000 state of the art upgrade
  • Created scope statement, risk assessment, and communication plan to present to stakeholders
  • Monitored and tracked all major milestones during the project
  • Enterprise data management EDM required a strategic approach to choosing the right processes, technologies and resources
  • Service oriented architecture SOA leveraged existing assets, created new ones and the changes required to support the business
  • Worked with telecom team to deliver multiple projects on schedule that supported the call center and also the CC2 redundancy plan
  • Created the project plan for refresh of all desktops in the call center and remote workforce
  • Use of SOA in order to break down the silos of medical data and bridge gaps and unify goals between business and IT

Confidential

Project Manager

  • Managed NBA vendor account of 1,500,000 projects in support of multiple event venue
  • Project coordination of multiple scale migrations and new build windows platforms
  • Coordinated with change management to implement new initiatives
  • Directed rollout team and scheduled department migrations with 3rd party vendor support and coordination
  • Effectively managed risks to ensure successful result

Confidential

Project Manager

  • Managed on-going accounts with a budget ranging from 1,000,000 to 4,000,000
  • Created and guided new business accounts and recruited for talent to accomplish projects
  • Recruited for open job requirements provided by our client's managers
  • Determined with line of business the team of professionals to implement client projects at peak efficiency
  • Communicated with 3rd party vendors which involved full scope of IT, business and marketing aspects

Confidential

Desktop Project Manager

  • Hands on migration support to 250 users using Remote Desktop, PC Anywhere and AD tools
  • Build plan to configure laptops and desktops and apply build and application packages
  • Updating and tracking of troubleshooting calls with Service Now Application
  • Migration coordination of legacy Windows 2000 to Windows Vista
  • Blackberry troubleshooting and administration of BES server
  • Scheduling of user rollout and UAT testing

Confidential

Project Manager

  • Designed and presented Visalign kickoff meeting for managed desktop infrastructure and good manufacturing practices to stakeholders
  • Managed XP build team, network engineers, and packagers developing the new west MDI design
  • Microsoft Project 2007 management tool showing scope, timelines and budget to West Pharmaceuticals
  • Developed communication plan for WEST and all stakeholders using SharePoint to store project documents
  • Risk management assessment for the good manufacturing practices project applied to the MDI
  • Conducted weekly status meetings to WEST on progress of design and issues

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