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Project Manager Specialist Resume Profile

NC

Professional Summary

  • Forward-thinking, innovative and goal-orientedProject-Management Professional.
  • Twelveyears' experience deliveringfocus, insight and efficiency.
  • Strong leadership training and abilities.
  • Dedicated to efficient deliveryof project assessment and implementation.
  • Intense focus on cultivating and maintainingstrong internal and external relationships.
  • Driven toward instilling and maintaining team motivation and service levels.

Experience

Confidential

Project Manager Specialist

  • Experienced team leader creating implementingmission-critical projects.
  • Manage operational, financial and technical performance of 35-member project team for Southeastern Region.
  • Fully conversant in the AT T Quality Management System.
  • Formulate and enforceteam work standards.
  • Supervisethe work and scheduling of subcontractor personnel.
  • Liaison to the USMC Client Executive, Marine Corps Division, AT T Government Solutions, Inc.

Confidential

Team Lead/Tier II Desktop Support Tech

  • SupervisedAT T Team supportingBase Helpdesk
  • Triage Level II and Level III trouble tickets resolve network switch and connectivity issues.
  • Troubleshoot technical difficulties involving operating system, software, and network.
  • Review/assess team troubleshooting techniques to ensure ongoing customer satisfaction.
  • Performed recurring quality-assurance review.
  • Collaborate with development staff to recreate problems in test environment.

Confidential

Senior Field Technician

  • Tech support: Intelligence Operations Server IOS , Intelligence Operations Workstation IOW , Global Command and Control Systems GCCS .
  • On-site and in-house servicing installation of SUN and Windows-based servers and laptops.
  • Cisco Catalyst 3550, 3560G, and 3750 switches
  • Troubleshoot and repair:
  • Cisco Routers:2600 Series, 2950 Series, and 3640 Series.
  • Smarttech Smartboard, SB480 and SB600 interactive whiteboards
  • In-theater tech-support duties performed:

Confidential

Sergeant/Tactical Network Administrator

  • Install, configure, and maintain networking systems, hubs, routers, bridges, and various transmission media as well as server hardware and software.
  • Experience with Cisco Catalyst 3500 series, Cisco 2600 Series Routers, Dell Servers Operating Windows Server 2003, CAT5, Single-Mode and Multi-Mode Fiber, various types of laptops and desktops operating on Windows 2000, and Windows XP.
  • Critical systems support for the Combat Operations Center
  • Install, optimize and troubleshoot local and wide area networks, and operate the Tactical Data Network TDN Server.
  • Data Chief managing 10 Marines supportingcritical combat operations.
  • Forward area communications setup.

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