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Vendor Relations Manager Resume Profile

Shelton, CT

Skills:

  • PMP Certified
  • Excellent communication skills written oral
  • Talented at organizational agility
  • Adept at internal external customer management
  • Relentless self-improver
  • Action Oriented
  • Delivers 'Best-in-Class' support to Leaders piers
  • Contract Negotiations
  • Seasoned in executing daily operational effectiveness driving Continuous Improvement
  • Proficient in all Microsoft applications, SAP, Lotus Notes, SharePoint Portal

Experience:

Confidential

Vendor Relations Manager

  • Lead supplier qualification project successfully implemented supplier qualification process.
  • Own America's supplier qualification evaluation for 3rd party suppliers.
  • Negotiated service contracts, payment terms service terms with key suppliers.
  • Identified data trend provided cost saving of over 1M.
  • Report monthly operations metrics to VP, Director Senior Management.
  • Analyzed data trend request root cause analysis from suppliers
  • Consolidated sourced alternate 3rd party service suppliers.
  • Managed suppliers to circumvent service interruption to daily operations.
  • Hosted supplier meetings with focus on quality service level agreements SLA .
  • Communicated business needs with Leadership to align with organization's objectives.
  • Participated as key stakeholder/subject matter expert for several successful projects.
  • Conducted customer's on-site inventories.
  • Provided Customers with Operational Overview on Key Performance Indicators KPI .
  • Managed Call Center staff to support 50 customers nationwide.
  • Interviewed, hired trained Customer Support Coordinators globally.
  • Maintained direct reports training matrix.
  • Lead Global Call Center Standardization Documentation Project.
  • Monitored staff utilization to drive productivity efficiency to be aligned with organization objectives.
  • Performed time card approval, performance review merit increase for direct reports.

Confidential

Customer Support Manager

  • Lead completed OneSource Call Center Implementation Project
  • Trained Call Center team in Europe
  • Lead successfully completed business transition project due to acquisition.
  • Maintained call answer volume of 80 greater
  • Managed OneSource Support Call Center staff as they provided support to customers nationwide.
  • Screened, trained and provided on-going support to field staff.
  • Created SAP training manual used globally.
  • Managed service repairs and service maintenance for OEMs, 3rd party suppliers and PerkinElmer CSEs to ensure SLAs are being met.
  • Monitored open/aging service orders purchase orders weekly and reviewed with the team.
  • Provided monthly metrics on call center volume to Senior Leaders.

Confidential

Site Manager

  • Promoted business opportunities - resulted 5M in program growth.
  • Maintained 2,000 equipment tracking database.
  • Analyzed service repairs data investigated data trends.
  • Modified maintained Standard Operating Procedures in compliance with pharmaceutical biotechnology standards.
  • Reported financial analytical key performance indicators to Department Managers.
  • Held Customer's quarterly review meetings.
  • Reviewed all contractual documents assessed vendor documents for cost savings reliability.
  • Negotiated suppliers contract terms on client's behalf.
  • Established professional alliances with over 80 manufacturers service suppliers.
  • Tracked and updated preventive maintenance database.
  • Interacted with Directors and VP level contacts regarding program operations business objectives.
  • Responsible for 10K or above high dollar purchase order approval.
  • Managed GMP/ Non- GMP classification in Maximo database.
  • Provided leadership and training to direct reports.
  • Managed multiple locations within the US met with contact quarterly.
  • Conducted lead on-site inventory

Confidential

Lifecycle Program Facilitator

  • Acting Site Manager
  • Lead inventory project which grew account over 2M
  • Established professional alliances with over 53 vendors / suppliers.
  • Responsible PO process with authority for decisions on 5k or above.
  • Updated equipment status report weekly basis
  • Responsible for supplier disputes resolutions.
  • Reconciled suppliers' service documentation.
  • Updated equipment service history using Reconciliation software.
  • Worked closely with quality review department service coverage based on contractual agreement.
  • Trained new recruits.
  • Provided high-level support to end-users to facilitate the use company website.

Confidential

Technical / Administrative Assistant

  • Provided administrative support to company's President and CFO.
  • Monitored company's backup systems daily.
  • Dispatched engineers to various locations in Fairfield County.
  • Scheduled business review meetings with clients.
  • Inter-office desktop support on Microsoft Suites Applications.
  • Telephone customer service.
  • Processed accounts receivables using Quickbooks software.
  • Performed general office management.

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