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Project Management Resume Profile

L Stamford, CT

Summary of Experience

Management Lotus Notes Administrator and Microsoft Exchange Certified MCP for over 10 years with hands on 2nd 3rd Level experience in implementing and supporting servers, desktops, laptops, remote access, installation, configuration, engineering and troubleshooting of Lotus Notes/Domino and Exchange environments. Demonstrated competency in the following areas:

Client Management:

Requirement gathering and analysis, development and delivery of training modules, help desk support, and quality assurance.

Project Management

Project scheduling, scope estimation, contract management, financial management, risk management, and change management. Acted in roles including technical team lead, project manager, customer relationship manager, and technical architect. Database Design: Notes/Domino database design and architecture, legacy mainframe to client/server migration, integration of RDBMS back-end with Notes/Domino front end, workflow automation, Notes administration, LotusScript.

User Interface Design:

Notes/Domino forms/views, form masking, computed subforms, access controlled sections, and usability testing. Apply industry-accepted best practices for web site design and navigation. Worked on several CMMI Level 3 certified project teams.

Skills

  • Operating Systems: Windows 3.11/95/98/Me/NT/2000/2003/2008/2012 Active Directory/XP, AS400, Linux Red Hat , Domino, Lotus
  • Working knowledge of basic data communications and networking protocols/services DHCP, TCP/IP, DNS,Microsoft Project/Visio / Lotus Notes / MS Outlook / CISCO VOIP System.
  • Lotus Script , Novell Netware 3.12/4.11, Linux, Mandrake, Citrix for Meta Frame.
  • Server 4.5, Ms Office X. Virtual System: Vmware.
  • Networking: LAN/WAN, TCP/IP, CSU/DSU Ethernet, T1/T3, Web services, various protocols.
  • Applications/Tools: Lotus Notes/Domino, Lotus Sametime, Lotus Quickr, Lotus Travelers, Websphere Portal,
  • Backup application, Antivirus for Domino, MS Office, Visio, Linux Web Server,
  • MS Exchange 2007,2010,2013 Power Shell, Access 2000, Turbo Pascal, Visual Basic.
  • Hardware: Intel base servers/desktop/laptop, Backup systems and Tape drives/library, Mac computer.

Professional Experience

Confidential

Key Responsibilities

  • Administration and support guides, using ID Manager, BlackBerry Administration Service.
  • Experience in Offline/Online Maintenance of the Domino Application, sametime
  • Analysis set up of server domino notes.ini files
  • Managing the ACL, Experience in Decommissions process of the Domino Application
  • Maintaining the Database size and Quota's,
  • Troubleshooting the Domino Application server performance issues and NSD Logs
  • Mail Routing/Replication Issues: Compact Mailboxes Db.
  • Repair / fix up corrupted Notes-related applications, mailboxes, databases, system files.
  • Lotus Domino 8.5.3 Environnement Administration, uninstallation/Installation Lotus Domino 8.5.3
  • Key Responsibilities
  • Senior Lotus Notes Domino Administrator, MS Exchange and Support Analyst at Solution Center in France Paris
  • Monitoring of the PUBLICIS infrastructure resources in EMEA /gsx monitoring, Orion
  • Support OutLook2013 client and server ECP MOM , BB, VPN, Iron port
  • Migration Lotus Notes to Exchange2013, Using tools QNM
  • Using Microsoft Exchange ActiveSync for MDM BES Black Enterprise Servers Administrator.
  • Performed daily Active Directory tasks.
  • Built out Windows 2008 and 2012 server using DHS hardening guidelines.
  • Monitor all server logs on Domain Exchange and BES server.
  • Create new and manage all existing Mailboxes and Distribution groups.
  • Working side by side with engineering team with bringing new SAN online.
  • Perform primary administrative tasks for MS Exchange 2007/2010 messaging system.ox
  • Rebalance mailbox Databases in a DAG with Exchange Server 2010 and 2013.
  • Management RBAC in Exchange 2010 and 2013. Backup and restoration of databases with SnapManager.
  • Provide proactive technical support and problem resolution using troubleshooting ticketing, email, and verbal
  • communication techniques.
  • Provide Microsoft server administration to include monitoring server status, troubleshooting issues with
  • client connectivity, response time, server performance, backup/restore, and disaster recovery planning and testing.
  • Perform evaluation and guidance relative to primary responsibility area Exchange messaging and
  • Blackberry Enterprise Server and recommend short and long-term strategies.
  • Create and update primary responsibility area documentation providing clear direction for administrative tasks.
  • Provide management and staff with weekly updates related to tasks, projects, problems, and systems
  • Author, manage, maintain, support, troubleshoot and optimize a holistic MDM program with MobileIron.
  • Establish a list of approved devices, create an online registration system and process move/add/delete changes for 3000 employees and their mobile devices within 24 hours.
  • Create security and device management policies.
  • Recommend the types of data and apps accessed by employee-owned devices.
  • Assist end users via telephone, e-mail with a wide range of questions, problems and requests with their iOS and other mobile connectivity needs.
  • Work closely with engineers to architect, develop and optimize the mobile infrastructure.
  • Report on status of development, quality, operations and system performance.
  • Provide Microsoft server administration to include monitoring server status, troubleshooting issues with
  • client connectivity, response time, server performance, backup/restore, and disaster recovery planning and testing.

Confidentia

Responsibilities:

  • Support and upgrade Lotus Notes 6.5.2 and 8.5.1 to 8.5.2
  • Installation, configuration Lotus Notes client desktop, Citric Client and Same time 8.0.2. using Windows Remote desktop connection and program neighborhood
  • Convert mail and roaming database template to the new template using domino command and assist all users for using the new Lotus Notes 8.5.2 and resolving users' problems.

Confidential

Role: Domino Administrator and Support 3rd Level

Responsibilities:

  • Management UNCG''s Lotus Notes environnement. Migration Lotus Notes to Google Gmail Postini.
  • Server administration of Postini. Assist Developer to correct the script required for the migration of Lotus Notes email to Google Gmail Postini.
  • Using tools Google Apps Migration for Lotus /Notes and Nova Migration
  • Assist developer by installing scripts, testing scripts and monitoring resource utilization as well as provide day-to-day operational maintenance of Lotus Notes environment.
  • Assist the migration team as required with the Lotus Notes and Google Gmail Postini side of the migration.
  • Migration of 41,000 accounts Lotus Notes to Google Gmail Postini, Work with Remedy user's problems.

Confidential

Role: Domino Administrator in the Global Domain, Network, Blackberry Enterprise Server Version 4.0

Responsibilities:

  • Project manager, installation and configuration of Domino web V7 server SMTP in AS/400 /DMZ
  • Installation et administration d'Exchange 2003, 2010 et des serveurs Windows 2003,AD
  • Comp tence VMware et Hyper V
  • Migration of data from server Domino web 6.5.2 to the server AS/400 and Domino web V7
  • Management server Domino Partition: Server Web sphere, Server Web sphere Application, Domino Web and portal.
  • Management of NAB, ACL, monitoring and exploitation Lotus Notes/Domino.
  • Management and Support Blackberry Enterprise Server Version 4.0 for IBM Lotus Domino Installation et Troubleshooting

Resolving Blackberry Infrastructure connection issues

  • Support Notes Mail NRPC and SMTP mail routing infrastructure.
  • Great understanding of database replication and clustering troubleshoot replication and mail routing.
  • Technical support for end users and admin level 1 and 2, working on database incidents tickets .
  • Smart upgrade database, setting up the smart upgrade kit documents.
  • Maintain system for network alerting and events monitoring to provide quick response and proactively address issues.
  • Ensure that network standards and deliverables are met in the all assigned engagements.
  • Support, monitor, configure, implement, and document local and wide area networks including both physical and logical structures
  • Assist in the testing, and evaluation of new and emerging network technologies.
  • Troubleshoot and manage calls/tickets from client company's document steps and resolutions to issues, and assist in
  • network maintenance and administration. Help provide technical direction to the clients in the LAN/WAN environment becomes familiar with PCI and FFIEC regulation to create and maintain a secure infrastructure.

Confidential

Role: Contractor for American Express in United States Working From Home

Responsibilities

  • Provided 3rd level support of the systems, Lotus Notes clients, Lotus Domino Servers, Lotus Archive Servers, Sametime Servers/clients.0l access etc .
  • Windows Server high-priority security patching, service pack and .NET framework update. Windows antivirus update, systems backup /recovery and Lotus Domino/notes migrate/upgrade from R6.5 to R7.1.
  • Perform all phases of MS Windows Servers installation, configuration, testing, maintenance and troubleshooting. Follow the Windows Servers usage of memory, CPU and hard driver capacity.
  • Administration associated with directories, calendar scheduling, policy, clustering, replication, agents, ACL security, mail routing, access problems, users moving, mail file moving etc.
  • Client access, Server entry setup and support, password synchronizes. Performs all aspects of Lotus Notes/Domino systems.
  • Provided hands-on administration and engineering support to ensure overall availability and stability, Lotus Notes Client day-to-day support, include increase mail file quota, mail archive issue, web mail access setup, user name change, mail file name change, ACL update and troubleshooting, Lotus Notes resource reservations setup, update, users Calendar and schedule issues support, Lotus Sametime.
  • Environment: Servers Windows 2003 and Servers AIX for Domino R6.5 125 Servers .Windows 2003 Archive Servers, Notes R6 R7Clients 6000 users and Sametime Server 5000 users .

Confidential

Role: Network, Domino and Exchange Administrator

Responsibilities:

  • Management of four SMTP Web Shield servers, SMTP server with Domino V6.52.
  • Management Exchange 2003 servers and installation clients Microsoft Outlook, support and maintenance exchange servers and Domino.
  • Technical support on Exchange 2003 client Microsoft Outlook and Lotus Notes, Ms Office Word 2003, 2007and, Excel.
  • Installation and configuration of all Nodes in Network Cisco Router 2811, 2621XM, Catalyst 2960 Switch .
  • Knowledge of Microsoft Windows 2003 server operating system, Microsoft Active Directory2003, and TCP/IP and networking concepts. Systems Administrator/Technical Support In Windows XP and upgrade Windows 95and 98 to Windows Xp,Accounting management, performance management, and security management.
  • Installing, configuring, running and maintaining a LDAP Lightweight Directory Access Protocol server on a Linux machine.

Confidential

Role: Administrator of systems Windows NT4 and Lotus Notes/Domino

Responsibilities:

  • Lotus Domino/Notes R4.5/R5 servers installation, configuration, monitoring, statistics, maintenance, upgrade..
  • Management of Notes group, mail-in database, Notes application, mail topology: creations, deletions, updates, replica creations, replication issues, ACL alignments, connection documents, Monitoring - GSX .
  • availability index checks, performance / resource / disk structure / disk space checks, mail routing monitoring, replication history checks for critical system files, i.e., names.nsf, admin4.nsf, mobiledircat.nsf, catalog.nsf, etc..
  • Responsible for daily monitoring of 23 regional in France and some European Domino servers, for tasks such as
  • Provide 2nd/3rd Level Notes / Domino admin support, servicing a Global Notes / Domino messaging, and collaboration environment, within an international, single domain of approximately 230 Domino servers, 6000 users, and 1500 applications.
  • General Note's maintenance tasks: repair / fix up corrupted Notes-related applications, mailboxes, databases, system files.
  • Development of database workflow in Lotus Script, testing Script using debugger.
  • Assisted in creation and implementation of a regional based domain catalog model, to replace incorrect standards for catalog.nsf file due to ACL Data inconsistencies causing replication delays slow access.
  • Regular meetings with local/regional administrators on general queries/clarifications Consultancy for local administrators on client.
  • Antivirus for Lotus Notes configuration and management, e.g. McAfee Group shield consultancy, including verification of virus definition file updates.

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