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Manager Resume Profile

NY

PROJECT MANAGER

  • Certified Project Management Professional PMP with 17 years of experience in project management and software deployment.
  • Proven ability to deliver high quality projects through all phases on schedule and within budget.
  • Extensive knowledge in project management methodologies.
  • Adept at identifying areas of improvement and developing processes to increase productivity.
  • Excellent interpersonal skills in communications, client relations, and negotiation.
  • Lean Six Sigma Black Belt with background in sales and customer process improvement.

PROFESSIONAL EXPERIENCE

Confidential

Manager

Key Accomplishments

  • Created Microsoft Project based proposal support process for Defense industry sales organization which led to major US Marine and US Air Force contract awards.
  • Managed successful implementation of transition to Microsoft SharePoint platform which increased efficiency.
  • Achieved 85 win rate of international proposal programs by managing internal and external resources within tight deadlines.
  • Developed translation support process that reduced costs by over 30 .

Confidential

General Manager

Key Accomplishments

  • Project manager for offshore proposal support initiative that reduced cost by 30 with no decrease in productivity.
  • Led project for bid registration website that decreased misrouted bids by 90 within one month and increased proposal support time by 20 . Led team in identifying process requirements and translating into software requirements.
  • Merged 4 separate reporting processes into Salesforce.com including real time reporting and dashboards which increased accuracy and reduced management analysis time by 75 .

Program Manager

Confidential

Key Accomplishments

  • Project manager for near shore operation transition that transferred 30 of work to Canadian facility. Responsible for determining viable transition workload and leading all project phases.
  • Assisted in launch of sales automation software that included defining requirements, creating process flows, designing edit checklists, identifying software requirements and supporting project through TTM phases.
  • Used statistical analysis to create workload balancing reporting for new sales support organization.
  • Created wiki based user process guide that replaced outdated bi-annually updated user guide and led to improved contract accuracy.

Account General Manager

Confidential

Key Accomplishments

  • Multi-million dollar document services contracts signed with 70 of customers within 3 years by resolving outstanding issues and improving relationships.
  • Lean Six Sigma Black Belt on two projects that resolved customer billing and contractual problems.
  • Project managed implementations for all new client services solutions from initiation through close phases.
  • On AGM council that developed requirements for internal CRM program team to enhance performance and utilization of CRM software.

Program Manager

Confidential

Key Accomplishments

  • Supplied programming team with ongoing requirements to enhance pricing system.
  • Decreased error rate by 80 within one year by improving contract editing processes and training.
  • Developed requirements for Oracle electronic scanning project that reduced processing time by 50 .

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