- Certified Project Management Professional PMP with 17 years of experience in project management and software deployment.
- Proven ability to deliver high quality projects through all phases on schedule and within budget.
- Extensive knowledge in project management methodologies.
- Adept at identifying areas of improvement and developing processes to increase productivity.
- Excellent interpersonal skills in communications, client relations, and negotiation.
- Lean Six Sigma Black Belt with background in sales and customer process improvement.
- Created Microsoft Project based proposal support process for Defense industry sales organization which led to major US Marine and US Air Force contract awards.
- Managed successful implementation of transition to Microsoft SharePoint platform which increased efficiency.
- Achieved 85 win rate of international proposal programs by managing internal and external resources within tight deadlines.
- Developed translation support process that reduced costs by over 30 .
- Project manager for offshore proposal support initiative that reduced cost by 30 with no decrease in productivity.
- Led project for bid registration website that decreased misrouted bids by 90 within one month and increased proposal support time by 20 . Led team in identifying process requirements and translating into software requirements.
- Merged 4 separate reporting processes into Salesforce.com including real time reporting and dashboards which increased accuracy and reduced management analysis time by 75 .
- Project manager for near shore operation transition that transferred 30 of work to Canadian facility. Responsible for determining viable transition workload and leading all project phases.
- Assisted in launch of sales automation software that included defining requirements, creating process flows, designing edit checklists, identifying software requirements and supporting project through TTM phases.
- Used statistical analysis to create workload balancing reporting for new sales support organization.
- Created wiki based user process guide that replaced outdated bi-annually updated user guide and led to improved contract accuracy.
Account General Manager
- Multi-million dollar document services contracts signed with 70 of customers within 3 years by resolving outstanding issues and improving relationships.
- Lean Six Sigma Black Belt on two projects that resolved customer billing and contractual problems.
- Project managed implementations for all new client services solutions from initiation through close phases.
- On AGM council that developed requirements for internal CRM program team to enhance performance and utilization of CRM software.
- Supplied programming team with ongoing requirements to enhance pricing system.
- Decreased error rate by 80 within one year by improving contract editing processes and training.
- Developed requirements for Oracle electronic scanning project that reduced processing time by 50 .