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Project Manager Resume

DurhaM

Summary

Experienced Analyst/Project Manager with wide-ranging experience in software and hardware development, information technology, manufacturing engineering, SDLC, and project and product management and marketing support in Global Environment. Strong expertise in process optimization, and UI design.

Work Experience

Confidential, Durham

Project Manager

  • Project Manager assigned to North Carolina Topaz Integration Office
  • Run Project Status Meetings
  • Develop Project Status Reports

Confidential — RTP

Business Analyst

  • Gather and analyze requests for new functionality for Cisco Service Contract Center Programs from stakeholders
  • Work with IT during product development to ensure new version met the objectives desired
  • Develop Test Plans for new functionality and enter them into Quality Center
  • Ensured that different user groups were presented with the correct service contract pricing information according to their relationship with Cisco
  • Conduct Business Acceptance Tests, record test results in Quality Center. If defects were found, record the defect in Quality Center with sufficient documentation for development to resolve the issue.
  • Conducted Deployment testing and signed off on newly deployed software.

Confidential

At Cisco Systems Global Service Supply Chain Programs — RTP

Business Analyst

  • Gather and analyze requests for new functionality for Cisco Global Service Supply Chain (GSSC) Programs from stakeholders
  • Analyst for Reports Inventory pillar of the proposed Cisco GSSC Command Center
  • Analyst for Strategize and Optimize pillar of the proposed Cisco GSSC Command Center
  • Write Business (non-technical) Requirements Document for Strategize and Optimize Pillar for Cisco GSSC(GIS system)
  • Develop UI mock ups
  • Develop User Acceptance Test Training Material for Premium Service Delivery Application (allows users to visualize Service Depot and Customer location information via digital street data in order to maximize service coverage.)
  • Track Issues identified during UAT to ensure they are resolved or for low-priority issues rescheduled for a future release Evaluate and close any production issues assigned to me in Remedy.
  • Develop training material for communicating changes to Global User population.
  • Investigate opportunity for reducing cost of delivery via alternate transportation methods

Confidential

At Progress Energy— Raleigh, NC

Business Analyst

  • Analyze requests for new functionality.
  • Gather requirements from stakeholders
  • Develop low-fidelity prototypes

( Confidential )

At Cisco — RTP, NC

Senior Business Analyst – Release Manager

  • Analyze requests for new functionality for Cisco.com including:
  • Assigned to Special Task Force to redesign Software Download User interface.
  • Gather requirements from globally dispersed stakeholders
  • Analyze requirements for webservices to be consumed in the cloud
  • Develop low-fidelity prototypes for user interfaces
  • Write Use Cases
  • Usability Lead for team
  • Research and answer developer’s questions
  • Develop Schedules for Releases
  • Develop User Acceptance Test Plans and identify test data for testing
  • Co-ordinate testing among globally dispersed groups
  • Conduct Release Readiness Review
  • Work with Problem Management Team to identify and prioritize problems, evaluate fixes proposed, and assign them to releases Evaluate and close any production issues assigned to me in Remedy
  • Provide User Interface Guidance to other team members
  • Analyze change requests, create low-fidelity prototypes, identify data elements and develop tests to verify functionality
  • Work with Release Technology, Consumer Advocacy Central Operations, and IT team to deliver updated function to improve utility and usability of Cisco.com Support tools
  • Analyze need for collaboration between geographically dispersed team and created Wiki Site for Software Delivery Systems Business Team and other stakeholders to provide a site suitable for collaboration among geographically dispersed team members (Identified as one of Cisco’s Top Collaboratory Contributors)

Confidential

Technical Project Manager/Business Analyst

  • Wrote Use Cases
  • Created User Interface Prototypes for Alerts and Server-to Server Dashboard
  • Wrote system delivery documents and specifications, reviewed and approved test plans provided by QA
  • Analyzed and presented project risks, identified risk mitigation strategies, and opportunities for future enhancements to stakeholders, resolved issues between groups, and ensured projects were delivered and installed on schedule Represented team to external interfaces; internal customers, and other teams
  • Analyzed and managed projects for a large investment company to deliver information to customer's wireless devices including cell phones, pagers, mobile intranet devices and other internet applications. Managed server to server project to deliver additional monitoring tools for support of server to server alerts sent to client investment companies
  • Set up project SharePoint sites to ensure timely communications between geographically dispersed project team members, conducted Project Team meetings

Confidential

At United States Postal Service—Raleigh, NC

Project Manager/Business Systems Analyst

  • Business Analyst/Project Manager for Web Applications using (java, SOAP, AJAX, Web Services) used by approximately 100,000 ) users at 50,000 sites in US. (Some webservices were consumed by non-USPS applications via the web.
  • Analyst on JAD (agile development) team for high-high priority, high-visibility projects to provide customer-facing applications to increased USPS package delivery market share.
  • Analyzed very high-level requirements provided by stakeholders, identified gaps and missing requirements, resolved the gaps, designed user interfaces, presented low-fidelity prototypes of modules, module behavior, use cases, and navigation to stakeholders to ensure buy-in. Wrote Requirements Documents and obtained approval
  • Identified software changes and followed them through the system delivery life cycle process to deployment
  • Ensured business requirements were documented and entered in change management system for tracking and traceability
  • Wrote User Acceptance Test Plans to verify all business requirements were met
  • Developed test cases and data
  • Researched and provided answers to developer’s questions
  • Provided input to training
  • Ensured proper Change Management tools and procedures used through design, development, and deployment
  • Prioritized and analyzed errors found by testing group for developers
  • Supervised retesting to ensure error correction before release to production
  • Scheduled lower-risk errors for appropriate future releases
  • Managed and Administered Software Development Life Cycle Process for team
  • Served as escalation point for problems found in the field. Evaluate and close any production issues assigned to me in Remedy
  • Provided support to other analysts and analyzed support issues that could not be resolved by the help desk or other analysts. Reviewed and approved user documentation
  • Planned and scheduled releases.
  • Developed project schedules, identified risks and risk mitigation, and future opportunities and communicated with stakeholders

Human Factors Engineer

  • Responsible for specifying user interfaces for Client-Server application, Web applications, and Interactive Voice Response applications
  • Developed User Interface Guidelines for the project; Client-Server application, Web applications, and Interactive Voice Response applications
  • Redesigned all client-server application module user interfaces to conform to industry standards and demonstrated redesigned user interface to call center agents (end users)
  • Taught other analysts classes in Human Factors and User Interface Design
  • Identified opportunities for sharing of data between modules to minimize talk time and increase end user satisfaction
  • Served on project task force teams for gathering new requirements for modules to increase customer satisfaction, reduce agent talk time, and reduce training time
  • Analyzed all web applications and identified the changes needed for 508 compliance
  • Designed, planned, conducted, and analyzed results of usability tests, surveys, focus groups, interviews, and workshops

Confidential —Raleigh, NC

Project Manager

  • Managed project to install 129 systems throughout state of North Carolina .Completed on schedule. Supervised more than 15 field engineers and trainers working in 3 sites
  • Developed Field Service process and transferred maintenance to Field Service

Confidential —Raleigh, NC

Supervisor Standard Cost

  • Supervised technicians responsible for manufacturing routing and cost information
  • Identified product costing errors and resolved them with Cost Accounting
  • Identified programming errors and resolved them with MIS
  • Identified cost reductions and resolved with Design Engineering
  • Chair of the Product Change Review Board (Hardware and Software)

Skills:

Use Case Development, Software Engineering, SDLC, Web Design, GIS, Object-Oriented Analysis, UML, Webservices Testing, XML; Engineering Management, JAD, Root Cause Analysis, Statistics, Statistical Quality Control, Human Factors, Ergonomics, Work Design (Business Process Re-engineering and workflow analysis), Survey Design, Visual Perception, Operations Research, System Process Modeling, Economic Decision Modeling, Cost Benefit Analysis and ROI, Systems Engineering, Facility Layout and Location, Experimental Design, Manufacturing Engineering, Six Sigma,

Software Proficiency:

Microsoft Office Suite, Atlassian Confluence (Wiki), Mercury Quality Center, HP Project and Portfolio Management Center, Remedy, SharePoint,

Security Clearance: Sensitive, USPS granted 6/97 updated 1/2002 expired 1/2007

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