We provide IT Staff Augmentation Services!

Project Manager Resume

Albany, NY

Profile

  • Over 25 years of Management experience
  • Goal-oriented individual with strong leadership capabilities
  • Organized, highly motivated, and detail-directed problem solver

Relevant Experience & Accomplishments

  • Interim Director – Support Center and POS Depot
  • Successfully managed Support Center, Records Management, Mailroom, Print Shop and Shipping and Receiving for a major retail chain
  • Scheduling and Operational Adherence for 180 seat Call Center
  • Developed and maintained a yearly departmental budget
  • Established and monitored scheduling, staffing and payroll
  • Recruited, hired, trained, evaluated and counseled Support Associates to effectively manage turnover and retention
  • Considerable knowledge of retail systems (including AS400 systems), HR practices, and retail/Home office operations.
  • Responsible for all IT related systems support and notifications. This includes HEAT, Novell, Active Directory, OSI, Lotus Notes and Sql Database
  • Maintained a high level of customer satisfaction using survey’s and monitoring
  • Multi-Client Collections Manager

Management/Supervision

  • KB Toys - Managed Department of 35-60 Support Associates and 4 Supervisors
  • Solomon & Solomon PC – Managed Department of 65 Collectors and 5 Supervisors in 2 locations
  • Davis Vision - Scheduling and Operational Adherence for 180 seat Call Center

Employment

Confidential,

Project Manager

Albany, NY

  • Manager of Collections,
  • Manager of Commercial

Confidentia

l Latham, NY

  • Operations Center Supervisor
  • Supervisor – Provider Services
Confidential

Pittsfield, MA

  • Manager, Support Center (includes Records Management, Mailroom, Shipping & Receiving, Print shop & Customer Service)
  • Supervisor, Help Desk
  • Heat System Administrator

Hire Now