We provide IT Staff Augmentation Services!

Project Manager Resume

King Of Prussia, PA

Summary

  • 10+ years of overall experience, with 7+ years of Project Management experience in financial institutions
  • Proficient in Project management tools and Methodologies – MS Project, MS Excel, MS SharePoint, MS Visio, Software Development Life Cycle (SDLC), Agile, and Waterfall
  • Expertise in planning, designing and managing software implementations throughout the project lifecycle
  • Experience managing application development projects, using MS Project and MS Excel to keep track of projects, resources and budgets
  • Managed projects ranging from $1M - $11MArticulate communicator who can fluently speak the languages of both people and technology, blending technical expertise with exceptional interpersonal skills while interacting effectively with customers, sales staff and technical teams
  • Strong Technical and Managerial experience in all J2EE and .Net related technologies which includes Web services, EJB, MQ with Web sphere and web logic servers.
  • Proficient in MS Office, MS Project.
  • Experience in Agile tools like JIRA and Green-Hooper.
  • Experience in executing multiple projects across multiple applications in parallel.
  • Experience in handling more than 40 people of project team.
  • Proficient in stringent SLA Management and meeting them to run the business.
  • Experience in Transition Management from different vendors to offshore.
  • Proficient in ITIL process implementation in Services Business.
  • Proficient in Establishing, Maintaining and Communication scalable, repeatable processes to improve customer satisfaction and operational efficiencies.
  • Experience in Project related Procurement Management for Transition Engagement.
  • Providing management services such as employee performance reviews, corrective action, documentation, staff development, recruiting and budget reconciliation.
  • Customer Interactions and prospect for new business.
  • Experience in project efforts and cost estimation using various methods like Function Points and WBS and others.
  • Experience in writing user stories and maintaining the backlog.
  • Excellent leadership, interpersonal, analytical, people management and communication skills
  • 7+ years of experience in Clarity

TECHNICAL SUMMARY:MS Visio, MS Project, MS SharePoint, MS Excel, Agile, Waterfall, SDLC, UML, Activity Diagrams, State Diagrams, .Net, MS Office/Outlook, Micro Strategy, Quality Center, Contact Center Desktop, TSYS, MS Project, SQL, Developing Budgets, Clarity, Wily, Livelink

PROFESSIONAL EXPERIENCE

Confidential– Wilmington, DE

Project Manager

  • Utilize risk management process and create plans to identify risks including performing quantitative risk analysis, qualitative analysis, planning of risk responses, and controls. Write contingency plans for risk events.
  • Developed the project plan in compliance with corporate standards, set timelines that reflected the necessary activities, tracked deliverables and resource assignments, and worked in coordination with participating team leaders.
  • Worked on security requirements for Apple Pay to prevent fraud/misuse (new/existing Servers, IVR Integration, Storage & data retention requirements
  • Maintained financial objectives by forecasting requirements, preparing annual budgets, scheduling expenditures, analyzing variances and initiating corrective actions using MS Excel
  • Tracked project and budget performance with budget variance sheets and financial reports using MS Excel
  • Developed web based application plans while using Agile methodology
  • Played a role of a scrum of scrums to ensure that the work is divided between various scrum teams who have adequate bandwidth.
  • Used Clarity to allocate resources & tasks for those resources on which they could book their time.
  • Built credibility, established rapport, and maintained communication with stakeholders at multiple levels, including those external to the organization
  • Defined and initiated projects, and assigned Jr. Project Managers to manage cost, schedule, and performance of component projects, while working to ensure the ultimate success and acceptance of the program
  • Utilized MS Project to document and communicate current project status updates as well as its projected release
  • Maintained continuous alignment of program scope with strategic business objectives, and made recommendations to modify the program to enhance effectiveness toward the business result or strategic intent
  • Assisted Business Analyst’s to create models of "as is" and "to be" business processes and associated narratives. Involved in discussions with design and development team to explain the flow of future data modules

Confidential, Wilmington, DE

Project Manager

  • Monitored and led project execution and closure activities in accordance with project management. Conducted project management activities, including risk management, change management, and communication management dependent on identified project needs.
  • Participate in projects and proactively build relationships with Business Units to understand new requirements, facilitate design discussions, and ultimately implement a finalized solution.
  • Performed database health checks and tuned the databases using Teradata Manager.
  • Deliver new and complex high quality solutions to clients in response to varying business requirements and Creating and managing user accounts.
  • Work with minimal direction to execute the project life cycle for complex projects dealing with all components of operations/ infrastructure.
  • Experienced with formal project management methodologies using either PMBOK or Agile methodologies.
  • Strong written and verbal communication.
  • Defined, assessed, and created project risk and mitigation plans based on impact analysis.
  • Worked with Architecture team to establish the need of new HW/SW as well as storage needs
  • Managed an initiative to upgrade PAV engine (Possession Activity Verification) for customer account security.
  • Launched a project Digital Ice, which gave new, look & feel to the bank s existing iOS & Android servicing applications.
  • Worked on adding security features to ios & Android Barclays Serving App such as RSA Authentication for payments higher than $5000
  • Managed various compliance projects such as Dodd Frank & TCPA
  • Managed projects budgeted up to $11M
  • Worked closely with teams up to 70 for IVR, Launch, CRM, Compliance, Finance, HR & Mobile Verticals in a multi-application environment focused heavily in Java, Hyperion, and ETL
  • Managed various projects related to credit risk & fraud such as CCNG (Technology to prevent sanctioned individuals & businesses from getting approved for Barclays Products)
  • Documented a handbook called PAV (Possession Activity Verification) to capture fraudulent transactions based on defined business rules.
  • Leveraged Clarity to add projects and then assign resources to those projects
  • Played a role of Scrum Master for iOS & Android scrum teams Delivered projects in both methodology Waterfall & Agile
  • Managed 80-150 small, bank-wide projects concurrently derived of OSS
  • Maintained financial objectives by forecasting requirements, preparing annual budgets, scheduling expenditures, analyzing variances and initiating corrective actions using MS Excel
  • Tracked project and budget performance with budget variance sheets and financial reports using MS Excel
  • Developed web based application plans while using Agile methodology
  • Built credibility, established rapport, and maintained communication with stakeholders at multiple levels, including those external to the organization
  • Defined and initiated projects, and assigned Jr. Project Managers to manage cost, schedule, and performance of component projects, while working to ensure the ultimate success and acceptance of the program
  • Utilized MS Project to document and communicate current project status updates as well as its projected release
  • Maintained continuous alignment of program scope with strategic business objectives, and made recommendations to modify the program to enhance effectiveness toward the business result or strategic intent
  • Assisted Business Analyst s to create models of "as is" and "to be" business processes and associated narratives. Involved in discussions with design and development team to explain the flow of future data modules
  • Analyzed requirements and detail design of the software for the business. Authored document for fraud engine application so Business Analysts could understand work flows if requirements weren t understood using MS SharePoint
  • Experience writing Business Requirements Documents (BRD) & Functional Requirements Specifications (FRS)
  • Interacted with Subject Matter Experts, Leads, Developers and business stakeholders on a daily basis to review current phase of project
  • Communicated Project Requirements, Business Issues, Solutions and made recommendations to the Project Management Office (PMO) Director
Confidential, King of Prussia, PA

Project Manager

  • Provided professional assistance for problems and issues either by telephone, email, fax or any other defined methodology.
  • Problem Solving and Responding to customer’s needs with regard to Bellsouth DSL/Dial up Networking.
  • Quickly and accurately performing Multi-Tasks like talking, listening, documenting information, seeking information and problem solving.
  • Familiar with all ISP products. (Parental Control, POPUP Blocker, Accelerator & Instant Messenger).
  • Familiar with Outlook and Outlook Express error codes for various OS (Windows and MAC)
  • Developed fixes / rapport with key members of call escalation organizations.
  • Capability of handling Networks, Creating User accounts, assigning rights and sharing permissions, managing profiles and policies, IP addressing.
  • Probing and discovering customer’s true needs and understand the customer’s point of view and reading notes carefully to eliminate redundant questions.
  • Conducting daily/weekly/monthly operations conference calls with the clients to discuss and resolve ongoing operational/strategic issues and also to maintain cordial relationship with the clients through frequent on-line interaction.
  • Strong command of MS Office toolset (Word, Excel, PowerPoint, Access) and MS Project.
  • Developing customer rapport and ensuring that customers have a positive image of the company. Demonstrate strong work ethics by maintaining confidentiality of information.
  • Hands on experience managing large projects in a telecom environment with Avaya and managed vendors and internal customers.
  • Served as liaison between marketing and IT for global projects geared towards creating and improving marketing programs within the United States, Europe and Africa.
  • Worked closely on and had significant impact on recent JKCP Goes Green project, which involved enhancement of the company website to communicate to online customers that the company was committed to being environmentally responsible.
  • Interacted with Subject Matter Experts, Project Managers, and Developers, and participated in requirements gathering meetings
  • Worked closely with cross functional teams of up to 20 members
  • Managed projects ranging from $1-3M in a .NET application environment• Used Clarity to add/delete resources and their respective tasks.
  • Developed web based application plans while using Waterfall & Agile methodology
  • Responsible for extensive project documentation using MS SharePoint
  • Created detailed requirements as well as testing strategies to ensure all requirements met standards and were accurate
  • Built and maintained overall project plan using MS Project and provided high level status reports to PMO director
  • Created models of "as is" and "to be" business processes and associated narratives
  • nvolved in discussions with design and development teams to explain the flow of future data modules
  • Worked with Business Users and Subject Matter Experts to determine requirements prioritization. Eliminated false and redundant requirements by screening out multiple versions of user input.
  • Created financial reports and daily status updates using MS Excel

Confidential ,Business Systems Analyst/ Project Manager

  • Worked closely on project for the Life Customer Service and Customer Relationship Management (CRM) departments. The legacy system at Lincoln was updated with new/updated customer data during this project. The project required development of business requirements, analysis of business processes and systems and communication of project deliverables.
  • Calculated budget updates using MS Excel
  • Created SharePoint lists, calendars and libraries to store data and document all project communication
  • Worked closely with IT and other business leaders to create framework for how technology was leveraged as an asset for Customer Service
  • Assisted project managers with development of project schedules using MS Project
  • Involved in gathering and documenting business requirements and translating them into technical solutions while working closely with SME’s, Business Users and developers
  • Analyzed the requirements and detail design of the software for the business
  • Created use cases and wrote test plans and test case scenarios
  • Communicated Project Requirements, Business Issues, Solutions and made recommendations within PMO
  • Responsible for setting up Annuities, Mutual Funds, 401K, 403B, Mortgages and Money Market Mutual Funds
Confidential, State College, PA

Business Analyst/ Project Manager

  • Worked closely on projects to improve company customer service by improving their locations and also reducing the time to process checks so that funds would be available for customers the same day
  • Worked with project manager in creating project charters using MS Project
  • Developed timelines for project delivery, and managed the project and resources for successful completion
  • Participated in and coordinated JAD sessions
  • Created high level requirements to improve and expedite the back-end process of check deposit clearance
  • Worked with business analysts in gathering requirements in accordance with the project scope
  • Analyzed and documented SharePoint content for weekly status updates

Confidential - Havertown, PA February

Regional Manager

  • Managed 4 different stores in different locations in Pennsylvania
  • Managed more than 10+ employees, scheduling, payroll & their supervision
  • Managed overall inventory required for all the stores directly with Verizon.
  • Attended leadership meetings to enhance managerial skills

Hire Now