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Project Manager Resume

Sunnyvale, CA

Professional profile:

Meticulous and highly accomplished Senior Project Manager with more than 16 years of experience in the IT Domain; Experienced IT Professional and recognized as a results oriented professional with exceptional communication, analytical, and creative problem solving skills, acquired from professional experiences as a consultant on various projects. Extended expertise in Consulting & Project/Program Management, Customer Relationship Management, Project Management Methodologies/Processes, Agile Development Life Cycles, Change / Release Management, Global Delivery of Application Design/Development & Service Delivery, Defect Management, Financials - Budget Tracking & Reporting Metrics, Pre-Sales activities like Bid Proposals, RFP, SOW; Result oriented decisive leader to maintain high quality standards to meet challenges of this fast-paced, high-turn industry.

  • Solutions focused, Proactive and industrious professional with an ability to work in both independent and collaborative work milieu
  • Managed team (35-40 people) of software developers, QA Engineers, BA, Architects to plan, develop and build high-functioning systems that exceed client’s expectations delivering capabilities on time and on budget. Ensure teams use best tools and practices to complete tasks in an agile environment.
  • Strong customer facing experience in managing medium to large and complex application development / maintenance projects.
  • Ability to analyze, organize, govern and manage challenging projects that promote growth through individual and product achievement
  • Adept at working in high pressure environments with strict deadlines and multiple deliverables
  • Sound communication skills through patient and persistent dialogue; Disciplined, versatile and big picture thinker
  • Leveraged best practices of quality management frameworks such as DMAIC, Six Sigma & CMM.
  • Self-motivated, team-oriented with the ability to handle multiple tasks.
  • Proven track record of ensuring overall project success and customer satisfaction, combined with a positive attitude, very good communication skills and a fast learner

Core Competencies:

  • Project/Program Management
  • Agile Methods / Scrum
  • Consulting and Pre- Sales activities
  • Client/Customer Relationship Mgmt
  • Microsoft Technologies
  • Project/Account Revenue & Profit Growth
  • Training & Development
  • Resource Management
  • Problem Solving Skills

Technical Skills:

Software and Tools: Visio, MS Word, MS Excel, PowerPoint, SFDC, MicroStrategy, OBIEE, Cognos, Business Objects XI, , Java, IBM SOA Suites - WebSphere Application Server configuration(WAS), Active Directory Server, WLM configuration, Performance Tuning, Users and Group Management, Web Server configuration and Content Management

Management Tools: MS Project Professional, SharePoint 2010, WARM, Oracle Primavera 6, Rational Clear Case, Rational Portfolio Manager (RPM), Agile / Scrum

Domains: Data Warehousing, Business Analysis, ETL

Professional Experience:

Confidential (SUNNYVALE, CA)

Confidential (Cleveland-Ohio)

Responsibilities:

  • SFDC project discovery phase for new CRM across all the platforms.
  • Project planning and phase decisions
  • SFDC project track data integration

Environment: SFDC, SaaS, Seibel, Agile, Microsoft project

Confidential (Redwood shores, CA)

Managing multiple Product Engineering, Customer Support and Professional services Projects as Senior Confidential Project Manager and Client Partner

Responsibilities:

  • Responsible of a diverse team of resources from Architecture, Service Delivery, Development assigned to implement a variety of initiatives and mid to large size of revenue generating business projects (total worth of >2M US$) under Confidential portfolio.
  • Responsible for managing 9 mid to large size projects under Confidential Product Engineering portfolio. This involves design, development and testing of product features and its integration. There are around 45+ consultants working on these projects at onsite and offshore.
  • Initiated Professional services project. This involves design and development of customer funded extensions and customizations of the product.
  • Initiated Product Support project. This involves providing technical & Product support from multiple locations
  • Customer support is a major SFDC project integrated to cloud solutions and new application development project.
  • Successfully adopted agile methodology in last 2 years. 10+ Scrum teams and 2 Kanban teams.
  • Analyzing and proposing new solution projects for Data Centers for acquired companies.
  • Developing status reports, project tracking mechanism, and monitoring procedures to ensure all stakeholders are informed of current and future project related status. Communicate project schedules, status, budget, and deadlines to all project stakeholders. Be available for demos to the stakeholders.
  • Overall accountable for ensuring the overall success of the delivery.
  • Gathering and managing cross-team requirements from customers, functional and virtual teams
  • Ensure governance stage gates are completed in line with the project schedule. Ensure appropriate artifacts are created at the right quality, reviewed and signed off per timeline and methodology

Confidential

Responsibilities:

  • SFDC project for Policies and publication group, analyzed and implemented, now in support mode.
  • SFDC project for non- profit analyzed to track contribution data

Environment: SFDC, SaaS, Oracle, Agile, Pivot Tracker

Confidential (Sunnyvale)

Project Manager

Verify identity by deploying a variety of strong authentication credentials including the Arcot. Managing the authentication for Issuers and Processors, managing risk and authentication. Handling SFDC configurations

Responsibilities:

  • Responsible for handling multiple cases a day, for creating there authentication websites
  • In the PS group (sales/marketing/professional services).
  • Helping analyze the fraud and how and where it occurred at the Processor/issuer level.
  • Making sure that projects are done in time and there are no delays between “url” uploads and DS activation.
  • QA testing, and managing the QA teams- using Scrum Methodology.

Confidential (SUNNYVALE, CA)

Confidential creates innovative storage and data management solutions, IT Hardware, that help their customers accelerate business breakthroughs and achieve outstanding cost efficiency. Confidential bought Engenio from LSI; the project encompasses a lot of facets from changing the existing ERP in SAP to Oracle and also to provide support in NOW Support in NetApp.

Responsibilities:

  • Generated and tracked the MS Project Plan. Used Agile Scrum methodology for Executable Requirements and Test Driven development for NOW Nextgen, to map all the requirements to Oracle and SFDC.
  • Responsible for creating the UI design for the internal and external client websites for support of Engenio products using wireframes and matching them with already existing style sheets.
  • Worked with programmers who have used IBM WebSphere as the application server in the J2EE environment.
  • Created Process Diagrams using Microsoft Visio & ensured that project deliverables were aligned to project goals
  • Responsible for full SDLC set from managing requirements to creating RTM and Test cases.
  • T2/T3 Support from the Engenio integration with NetApp.
  • Doing BA UAT and helping client to do the UAT, for FAST, License Certificate Delivery and customer Download Portal.
  • Making sure that the flow from PO/SO to License certificate Delivery and creating key for the product is compliant with all Confidential existing practices (e.g. SOX/US Trade compliance)

Confidential (SAN RAFEAL, CA)

PROJECT MANAGER

Autodesk is a world leader in 3D design, engineering, and entertainment software. The teams are busy with a lot of different groups within the company and 3rd party clients that are either clients or responsible for internal/external monitoring and sales.

Responsibilities:

  • Responsible for Full-service remote monitoring and management of Renewal under an SLA.
  • Responsible for managing/running all Agile scrum meetings on daily basis with pointers to measure the improvement
  • Responsible for Tier1/tier2 3 requirements for application software monitoring ;Dashboard, reporting requirement gathering from internal and external teams for Nimsoft(marshal Monitoring)
  • Analyze Data in to find the cause and validate problem areas.
  • Business process mapping for change requests and new requirements for finding the integration between the CMDB(change management) team and service now CI(config Items)
  • SFDC implementation for APAC region, for project Exodus end - end.

Confidential (PALO ALTO, CA)

PROJECT MANAGER/ BUSINESS ANALYST

  • The Confidential Supply Chain for Nook which is a very new product for the largest book store in US. With the launch of Nook color in Nov 2010 an Overview of End to End supply chain of overall planning of new product development and delivery was needed. This group covers Source, Make, Deliver, Return aspects of nook, and trends.

Responsibilities:

  • Coordinated with Data warehouse team and Business Intelligence Team to streamline data.
  • Created the Requirement Gathering Document for supply chain.
  • Analyzed Data and created KPI’s for all supply chain aspects.
  • Mapped all KPI’s with SCOR, DCOR and CCOR.
  • Attended meetings with the stake holders to discuss the KPI needs.
  • Defined and wrote all the formula’s for calculation of KPI’s.
  • Created Reports using BI tool MicroStrategy.
  • Defined the correct Metrics and Attributes for MicroStrategy.
  • Created templates for Dashboard’s using MicroStrategy

Environment: Visio, MS Project, MS Excel UML, Project Management, MicroStrategy.

Confidential (SAN JOSE, CA)

PROJECT MANAGER

The Cisco Smart Care Service is a unique, collaborative services platform that allows Cisco certified partners to build upon Cisco networking expertise, methodologies, technical tools, and service infrastructure to create new, personalized services for their customers. The service provides you with everything you need to provide the network-level insight, traditional maintenance, and proactive network services your small and medium-sized business customers need and helps you differentiate your business in the small and medium business market.

Responsibilities:

  • Responsible for Full-service remote monitoring and management of Renewal under an SLA.
  • Responsible for Renewals of all Theaters, using CSCC, Validations (using toad).
  • Analyze Data in to find the cause and problem areas.
  • Performed business process mapping for change requests and new requirements.
  • Attended meetings with the clients and stake holders to discuss the enhancement issues and future design modifications.
  • Hand held customers to understand Smartcare.
  • Worked with developers, DBAs, and systems support personnel in elevating and automating successful code to production.
  • Sent out reports on backlogs, validations and case standings on daily and weekly basis.

Environment: Visio, MS Project, MS Excel UML, Project Management, Mercury Tools, Oracle Apps, Toad.

Confidential (Mountain View, CA)

PROJECT MANAGER/BUSINESS ANALYST

HP Services sets the pace within the industry and is at the forefront in making the adaptive enterprise a reality for our customers. Enterprise customers increasingly demand greater accountability, more agility and better return on IT investments. By linking technology and business, we help customers reduce costs, extend and optimize enterprise assets, and keep IT operating at maximum efficiency.

Responsibilities:

  • Managing multiple projects for HP client Symantec systems, in Marketing /Sales Group.
  • Writing BRD for all projects external and internal.
  • Interview business users and stakeholders in different Theaters to gather business requirements, and needs concerning the project and document the requirements, and create Road Maps. Vendor and contract management.
  • Worked on content management tools like Teamsite, Altris.
  • Facilitated discussions and meetings between business users, developers and QA analysts using web conferencing tools like WEBEX Maintained project meeting agenda, distributed project notes and project status reports to the various stake holders and related project teams
  • Co-ordinate with Development team to design and develop Business Intelligence and Datawarehouse system based on Microsoft technologies.
  • Gather requirements and design of data warehouse and data mart entities.
  • Collected Reporting requirements for BI and helped in making test cases.
  • Finalized the design for BO, universe.
  • Developed complex reports using multiple data providers, user defined objects, aggregate aware objects, charts, and synchronized queries.
  • Analyzed and created Entitlement Roadmap for Quote to Order and Order Management processes.
  • Used E-Flex Portal enhancements (1.License Management Improvements for Node Locked Products. 2. Streamlined Account Balance Management Process) for creating a clearer entitlement.
  • Involved in SDLC including requirements gathering, designing, developing, testing, and release to the production environment. Developed and maintained Requirement Traceability Matrix (RTM).
  • Perform thorough GAP Analysis to check the compatibility of the existing software functionalities with the new business requirements, and third party tools.
  • Created numerous executive level reports. ‘Dashboards’ were generated to provide insight into the sales/marketing/financial data.
  • Perform business process mapping for change requests and new requirements, create WPR, PCR.
  • Prepare the Test scripts for the conducting UAT in the final phase of software development process to check the functionality of tools synced in process.
  • Analyze Data in to create projects and find the problem areas.
  • Did reporting of projects on daily, weekly and monthly basis using Business Objects, Cognos, Crystal and SFDC.
  • Analyzed, Verified and Implemented Security.
  • SFDC project involved moving the Knowledge from mainframe to cloud.
  • Talked to 3rd party clients to understand the requirements between our client and 3rd party. (Responsys).

Environment: Visio, Secure Environment, MS Project, MS Excel UML, Agile Scrum , Teradata, Project Management, Mercury Tools, Oracle Apps, Mercury Tools, SharePoint, SFDC

Confidential (SAN JOSE)

BUSINESS ANALYST

Confidential Delivery facilitates the secure virtual experience and builds the foundation for cloud services.GFO team in Cisco system develops and supports an optimized process workflow which drives continued sales growth and increase in service productivity. The Process and Policy group streamlines global service policies and processes to promote an effective and efficient end to end sales cycle.

Responsibilities:

  • Managed multiple projects in CSCC (Cisco Service Control Center).
  • Writing BRD for CSCC projects external and internal.
  • Hands on with Quote and Order Management processes, using CSCC (Oracle).
  • Conducted feasibility analysis in correlation with the Developer to ensure the project was in scope with the timeline defined in the Project Plan.
  • Interviewed business users and stakeholders in different Theaters to gather business requirements, and needs concerning the project and documented the requirements.
  • Involved in SDLC including requirements gathering, designing, developing, testing, and release to the production environment. Developed and maintained Requirement Traceability Matrix (RTM).
  • Performed thorough GAP Analysis to check the compatibility of the existing software functionalities with the new business requirements.
  • Performed business process mapping for change requests and new requirements.
  • Attended meetings with the clients and stake holders to discuss the enhancement issues and future design modifications.
  • Responsible for gathering requirements, writing functional specifications for the application.
  • Utilized DMAIC to configure and develop process, standards, and procedures.
  • Prepared the Test Cases for the QA Team.
  • Analyzed security for the Client
  • Tasked with managing introductory software support SLA agreements to various departments within the company.

Environment: Visio, Secure Environment, MS Project, MS Excel UML, Project Management, Mercury Tools, Oracle Apps, Mercury Tools

Confidential (SUNNYVALE, CA)

PROJECT MANAGER

Confidential creates innovative storage and data management solutions, IT Hardware, that help their customers accelerate business breakthroughs and achieve outstanding cost efficiency. Their dedication to principles of simplicity, innovation, and customer success has made them one of the fastest-growing storage and data management providers today.

Responsibilities:

  • Managed multiple projects in Oracle Apps using Agile methodology.
  • Writing BRD for PSA projects external and internal.
  • Analyzed security for Development.
  • Worked with Project Manager to create Project Plan and set up rest of the team.
  • Algorithmic and Security issues upfront analyzed and flaws pointed.
  • Hands on with Quote and Order Management processes, using Oracle.
  • Involved in Case Management Application.
  • Interviewed business users and various customers groups to gather business requirements, and needs concerning the project and documented the requirements, and created Road Map for the next 3years. Vendor and contract management for CDP.
  • Co-coordinated with Development team to designed and develop Business Intelligence and Data warehouse system based on Microsoft technologies and Teradata.
  • Collected Reporting requirements for BI (OBIEE) and helped in making test cases.
  • Designed and Tested Reports in the Dashboards for the Oracle Financial Analytics modules like GL, AP, AR and created the Ad-hoc report according to the client needs.
  • Developed complex reports using multiple data providers, user defined objects, aggregate aware objects, charts, and synchronized queries.
  • Involved in SDLC including requirements gathering, designing, developing, testing, and release to the production environment. Developed and maintained Requirement Traceability Matrix (RTM).
  • Performed thorough GAP Analysis to check the compatibility of the existing software functionalities with the new business requirements.
  • Performed business process mapping for change requests and new requirements.
  • Attended meetings with the clients and technical lead to discuss the enhancement issues and future design modifications.
  • Responsible for gathering requirements, writing functional specifications and use cases for the application, using SharePoint.
  • Responsible for reporting all the details of sales/dev in Crystal/ Business Objects and Cognos.
  • Successfully collaborate cross-departmentally with Sales, Information Technology (I.T.) and Product Management to prepare data analysis & reports for World & Regional marketing campaigns.
  • Conducted UAT in the final phase of software development process to check the functionality of the software in Discoverer Reports/Oracle Reports.
  • Working with multiple systems to implement a uniform BI/reporting layer
  • Analyzing Data in Oracle Projects for extracting Data to create projects and find the problem areas.
  • Tasked with managing introductory software support SLA agreements to various departments within the company.

Environment: Visio, Secure Environment, MS Project, MS Excel UML, Oracle Project Management, Oracle Apps, RUP, SharePoint, Dreamweaver

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