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Project Manager Resume

Dallas, TX

SUMMARY:

  • Passionate consultant, manager, and project leader with over 12 years of broad-based financial services, retail, automotive and travel industry knowledge and expertise.
  • Uncanny ability to "identify the root cause of a business/organizational problem and partner with senior management to synthesize a strategic data driven solution," driving organizational, IT, and business process efficiencies and profitability.
  • Experienced in Project Management which include Resource management, Issues Management, Asset Management, Team coordination, Scope/Time/Quality Management, Risk mitigation, Setting Project milestones, Planning and providing deliverables in the agreed timelines
  • Experienced in Agile/Scrum, iterative and waterfall SDLC methodologies.
  • Facilitated Business and Functional Presentation & Documentation.
  • In Depth knowledge in Data warehousing concepts with emphasis on ETL Life Cycle Development (SDLC) including Requirement analysis, Design, Development, Optimization, Testing and Support.
  • Expertise in leading UAT, Change management efforts.
  • Experiences in Competitive Analysis, Data Analysis, Gap Analysis and understanding of ROI Analysis, P&L Analysis, SWOT Analysis, Impact Analysis and Cost-Benefit Analysis.
  • Bridge the gap between non-technical business users who are the product owners and the development team
  • Strong leadership and excellent communication skills, with experience managing, motivating teams and individuals

EXPERTISE SUMMARY:

  • Project Execution, Monitoring and Controlling
  • Budgeting and Cost reduction
  • Strategic Analysis & Transformation
  • Reporting and Data Analytics
  • Business Process Improvement and Optimization
  • Content and Digital Asset Management Solutions
  • Analytics driven decision making
  • Digital and Mobility Based Strategies
  • Cross Functional Management

SKILLS:

Project Management: MS Office Suite, MS Project, Project Server, Visio, SharePoint, Wiki, JIRA, HP Quality Center, QTP, TestFlight (iOS)

Analytics: Advanced MS Excel (Pivot Tables, vlookup, charts, macros), XL Miner, SAS, Tableau, SQL, Informatica, Oracle Discoverer

Strategic Tools and Frameworks: Cost Benefit Analysis, SWOT, Dashboard, Five forces, Value Chain, BCG Matrix

PROFESSIONAL EXPERIENCE:

Client: Confidential, Dallas, TX

Role: Project Manager

An initiative by the marketing division of PRSM to improve the digital presence of PRSM and enhance member experience.

Responsibilities:

  • Operationalize the digital strategy for PRSM by integrating a new collaboration tool and a content management system over an existing CRM/Association Management System. Delivered an online platform to enhance member engagement across 3500 PRSM members.
  • Managed 5 projects from inception to delivery.
  • Defined project scope, charter, goals and deliverables in support of business goals and works with senior leadership and stakeholders for approvals
  • Developed project plans, schedule and work breakdown structure for projects
  • Communicated project status, progress on deliverables, and risks/issues to stakeholders and leadership in a timely manner.
  • Ensured that projects are completed on time and meet all business and system requirements. Conducts all project management tasks to ensure schedule, cost, and quality goals are met.
  • Performed current state assessment of 14 PRSM’s business applications, soliciting functional requirements, redefined the future state and conducted gap analysis in order to align with the PRSM strategic roadmap.
  • Developed integration strategy for the collaboration tool and the content management system with the CRM system by mapping the member data records, access levels and defining data transformation workflows.
  • Delivered RFP and developed a data driven vendor selection process via vendor qualification matrix.
  • Drafted the Statement of Work, Project Chart and obtained stakeholder approval. Managed vendor projects through development, QA and implementation.

Client: Confidential, Dallas, TX

Role: Process Consultant

Overhaul the entire Claims Service Process including Customer Service, Claims Administration, Operational Assistance, Claims Payables and Claims IT Support .

Responsibilities:

  • Identified opportunities for process improvement by conducting interviews with over 20 associates including the customer service representatives, claims adjusters, inspectors and operations agents.
  • Analyzed call volume and routing data and recommended changes to the IVR information capture that would result in 10% improvement in call abandon rate.
  • Examined and optimized over 70 processes for each of the Service Contract Products and obtained sign off from the product owners.
  • Recommended automation of critical processes by moving contract information to an online portal that would to increase operator availability by 60%.

Client: Confidential, Dallas, TX

Role: PMO Consultant

An initiative by the CIO to create a Program Management Office (PMO) that provides disciplined delivery models to ensure high quality and cost-effective solutions to Business Partners and provides greater visibility and transparency into Technology.

Responsibilities:

  • Defined an enterprise level framework to improve Tollgate, Dashboard, Status Reporting, Metrics Identification and Tracking processes. Performing repeatable governance and project management processes with established standards and measurement criteria.
  • Implemented a pilot program to capture progress through the project lifecycle and obtained 50% reduction in technology checkpoint process costs.
  • Governed high visibility and high value (>$10 M) projects by defining and tracking key project metrics and aligning them to the business strategy.
  • Monitored project progress from inception and feasibility through closure. Reviewed business case, project financials, schedule, risks and issues through the project lifecycle.
  • Collaborated with cross-functional teams including architects, software engineers, developers and technical leads to ensure timely delivery of project.
  • Established a strong project foundation and governance structure within a short duration and reset expectations between Business and IT by providing holistic view of delivery schedule and project cost estimate.
  • Effectively communicated weekly updates to Stakeholders and Senior Management.
  • Ensured Change, Problem and Incident Management processes are followed as needed.
  • Generated deployment metric reports and escalate any issues promptly to all involved parties.
  • Gathered and present pilot results to steering committee for a tollgate go/no go decision.

Client: Confidential

Role: Project Manager

Key initiative for Confidential that would provide a holistic adoption experience for faculty, giving them tools to research, adopt, and stay up-to-date on educational resources.

Responsibilities:

  • Successfully implemented a pilot program across 60 university stores. Obtained funding for national rollout over 600 stores.
  • Responsible for project delivery and product quality. Interfaced with business users to prepare and update the Business Process Requirements (BPR) and Software System Requirements (SSR) collection process.
  • Aided management in standardizing cross platform web applications by preparing GUI standards and recommending alternatives for incorporation in phased, iterative manner.
  • Monitored and controlling the scrum project management process and helping the team meet sprint goals. Facilitating the stand-up meetings, tracking progress of story cards using JIRA.
  • Managed customer expectations and requirements.
  • Effectively managed customer escalations as needed. Communicate critical issues to senior leadership team appropriately.
  • Integrated customer feedback to assist in long term product development strategy. Achieved customer satisfaction by ensuring compliance with service quality norms and building the brand image by exceeding customer expectations.

Client: Confidential, Dallas, TX

Role: Analytics Consultant

Responsibilities:

  • Identified product cannibalization with-in the progressive lenses category by reviewing the sales data for the 5 years across 16,000 locations and made recommendations to improve sales by reclassification of products and by partnership with a network of private practice optometrists; the recommendations have been approved by the client.
  • Performed a cost-benefit analysis of a requirement for building a mobile “iPad” application to be used by the sales team and presented a business case to the marketing management team around the value added in terms of enhanced marketing collateral, cost savings and improved relationship between sales and eye care professionals.
  • Designed a social networking/content management solution on top of a Retail Analytics based iOS app and increased the user engagement and the social value of the product by 200%. Managed multiple work-streams comprising of internal and the vendor teams (iOS developers and delivered the project on time and within budget.

Client: Confidential, Plano, TX

Role: Process Consultant

Responsibilities

  • Identified opportunities for Enterprise-wide Standardization of the Quality Assurance process by collaborating with Senior IT management teams at JCP. Reviewed the quality practices at JCP by evaluating them against the best practices of the Assurance Vertical of TCS and made recommendations to establish the Quality Management Office (QMO) for JCP’s quality processes.
  • Partnered with channel leaders across Store, Catalog and Online (JCP.com) channels through an integration project to inspect the data quality and defined the entire testing process. Managed the testing team for four and reduced the duration of system test cycle by 25%; achieved comparable reduction in QA costs by automating data comparisons using QTP and advanced Excel techniques.
  • Created Master Test Strategy, Defect Reports, and Test Risk book to ensure alignment with the development team, and requirements management team, enabling the project to meet critical deadlines

Client: Confidential, Columbus, OH

Role: Project Manager / Business Analyst Consultant

Responsibilities:

  • Gathered business and technical requirements for integration of four new loan origination systems into Chase Student Lending. Mapped the source data to target data and defined the staging area transformation workflows to translate the business rules.
  • Performed data analysis, data validation, unit testing to confirm data integration across modules.
  • Modeled the Enterprise Data Warehouse (EDW), defined the fact and dimension tables, developed the strategy for slowly changing dimensions.
  • Designed over 30 Vendor Management reports for Corporate Administrative Services. Provided end user support as well as catered to adhoc reporting requests.
  • Successfully managed the Business Intelligence development and support team (8 members) located in Columbus US, Bournemouth UK, and Bangalore India; defined goals and evaluated performance of the team. Responsible for the project delivery; maintained strong relationship with the client sponsors.

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