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Project Manager Resume

Raleigh, NC


Confidential is an IT professional with more than 15 years of success in global Business Analysis, Quality Systems Coordination, and Technical Writing positions. She has extensive experience with managing test cases, functional testing, technical documentation, manual application testing, gathering requirements (business and functional) and process mapping.

Tanya has experience working in large global environments as well as small domestic team environments. Tanya provides outstanding communication skills coupled with the ability to combine diverse groups for successful initiatives.


OPERATING SYSTEMS: Windows 98/NT/2000/XP/Vista, UNIX, Oracle

SOFTWARE TOOLS: Adobe, MS Office Suite, MS Project, MS PowerPoint, SharePoint, LiveLink, MS Visio, Envision 10, SnagIt, HP Quality Center

LANGUAGES : Conversational Spanish


METHODOLOGIES : Lean, Agile, Waterfall


Confidential, Durham, NC - Contract

Technical Writer

  • Draft claims policy documents and procedures for six lines of business and multiple new platforms including; Affordable Care Act (ACA), ICD-10 and TOPAZ claims processing platform
  • Recommend streamlined document and approval processes for increased efficiency
  • Work with business partners and SMEs to ensure the proper information is captured for future state processes

08/13 - Present

Confidential, RTP, NC

IT Project Coordinator

  • Coordinated software/application adoptions within the Lifecycle Safety business team and stakeholders for; Easylink and EAS projects
  • Developed process maps and convert to documentation, typically Standard Operating Procedures
  • Designed and presented dashboard mockup for Oracle Argus database (query results)
  • Gathered requirements (business and functional) during working sessions
  • Administered SharePoint sites and LiveLink projects; user access, permissions levels, document control and creation of requested sections of the site (300+ users; internal and external facing)
  • Prepared department documentation; User Reference, Quick Sheets, Team Bios, Document Templates and Operating Procedures

08/11 - 08/13


Project Manager, Documentation

  • Managed the conversion of existing process maps, documents and procedures to a new format within the allotted time and budget
  • Monitored and reported on the status of the conversion and re-writing of over 200 documents; develop waves/timelines and cost per wave
  • Maintained the document repository and coordinate the submission and publication of all documentation
  • Provided key role in process mapping sessions and interdepartmental meetings for crossover processes
  • Wrote, reviewed and published operating procedures from process maps for the SmartGrid project

06/11 - 08/11

Confidential, DURHAM, NC

Quality Systems Coordinator

  • Managed cut over and go-live (NC site) for simultaneous deployment of two global software applications
  • Coordinated and presented group training programs; Livelink, SOPs and Document Generator
  • Provided business analyst support to gather requirements, perform IQ/OQ/CQ testing as needed
  • Administerd Quality Systems and provide day to day end user support for LiveLink, Trackwise LMS, and custom applications (inventory management and CAPA tracking) including budgetary impact of each CAPA plan
  • Drafted technical documentation for Quality Systems; user guides, working instructions, SOPs and training presentations

Investigation Coordinator

  • Managed Quality Chemistry Laboratory investigations
  • Coordinated outstanding CAPA items and track them to successful resolution for Chemical Quality, including cost associated with each CAPA item
  • Created tracking spreadsheet to consolidate outdated tracking information into one location
  • Used investigation reports to write training and awareness plans for laboratory team members (CAPAs)
  • Updated local SOPs based on laboratory investigation results and CAPA actions


Technical Writer

  • Reviewed six (6) custom software applications developed for the University and create documentation; including user manuals and marketing materials to be distributed with new installations
  • Prepared online training demonstrations using Adobe Captivate
  • Test applications as preparation for writing user documentation

Confidential, RALEIGH, NC

Technical Writer

  • Documented a comprehensive generic Information Security Policy template which includes all areas of PCI Compliance and Federal Regulations for the financial industry

Confidential, SAN DIEGO, CA

Project Coordinator/Business Analyst

  • Managed and organized strategic corporate software development project within LiveLink and SharePoint (capital cost of $100,000)
  • Provided status reporting for the project and coordinate stakeholder meetings as needed
  • Performed requirements gathering and document process flows with Visio; in addition to software testing for SharePoint and LiveLink workflow projects SharePoint MOSS Administrator and Site Designer for Product Development and Bioanalytical Chemistry departments (150+ employees)
  • Coordinated and developed SharePoint and LiveLink training; create group and one-on-one courses and develop materials for each
  • Authored Bioanalytical Assay Reports for quality review and NDA submission
  • Participated in corporate committees as technical lead for R&D

Confidential, RALEIGH, NC - CONTRACT

Technical Writer/Validation Specialist

  • Managed document repository in Visual Source Safe, a content management system
  • Created and updated documentation for Computer System Validation (CSV) and Change Management of corporate systems (FDA Regulated) during software development life cycle
  • Composed and execute testing of custom designed applications

Confidential, RTP, NC - CONTRACT

ERP Hosting Project Manager, Documentation

  • Managed all aspects of technical documentation; SOPs, data migration, technical installation and design specifications
  • Prepared documentation for Quality review and approval
  • Implemented file structure and tracking database
  • Developed PowerPoint training program and present training sessions for authors, specializing in appropriate GxP documentation procedures
Confidential, RALEIGH, NC - CONTRACT

Business Analyst

  • Managed the review and inclusion of initial system requirements, general system design and detail system design within the Division of Facility Services (HCPR and NATRA) for NC MMIS project
  • Served as liaison between the State Subject Matter Expert team and Fiscal Agent team, managing communications, documentation, and setup of knowledge transfer sessions
  • Led data modeling sessions between the State SMEs and the Information Engineer, mapping current and future logical data flow and business processes using Visio
  • Performed a feasibility study to select a document control solution (CMS) for the OMMISS, to include budget constraints, technology, time to implementation, redundancy, versioning, end user training and support

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