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Enterprise Application Project Manager Resume

Austin, TX

SUMMARY

I provide short - to-mid-range lifecycle technical infrastructure, ediscovery, and enterprise application project management services. I have multiple IT certifications and am a member of the Project Management Institute.

TECHNICAL SKILLS

Hardware/Builds: Ghost, Acronis, SCCM, MDI, inventory/auditing, upgrades, Deployments

Servers: MS Exchange 2008, MS Server 2008, VMHost, HyperV, NAS, AP/File/Print, DNS, BES

Network: AD, m/a/c, UNC, TCP/IP, FTP, MMC, MSC, WLAN, Scripts, Mapping, Printers

Virtual/OS: Mac OSX (in network environment), Win7, Vista, XP, VMWare, VirtualBox

Remote Desktop: Citrix, VPN, RDP, RealVNC, TightVNC, RDC/Terminal, SonicWall, Citrix, UltraVNC

Helpdesk Ticketing: Peregrine, Remedy, TrackIt, Contractual, Heat, Footprints

VOIP/VM/PBX: Siemens/HiPath xPressions, Digitel, Avaya, Nortel, CallPilot, Shoretel

Word-Processing: MS Word, WordPerfect, LotusNotes, Google Docs (Documents)

WP Plugins/Redline: CCCMacro, Word, Payne, DocXTools, iCreate, MacPac, Deltaview, CompareRite, BA

Email: MS Outlook, Outlook Web Access, Gmail, GroupWise

DMS/IMS: Interwoven, DocsOpen, FileSite, DeskSite, SharePoint, InfoPath, Wiki

Database: Crystal Reports, Access, Summation, Concordance, Caselogistix, Live Note, Case map

eDocs/Paperles: iPro, ZPrint, Law 5.0, Acrobat Professional, eCopy, Omnipage, iConvert, Accuroute

Forms/Filing: Adobe Acrobat Professional, LegalSolutions, Hotdocs, Lexis-Nexis

Timekeeping: Juris, Timeslips, ProLaw, PCLaw,

Accounting: DTE, Rainmaker, IBS BillPay, Elite, CMS

Viewers: Abbeyy, iPro, IrfanView, MS Document Viewer, pticon/Concordance Image

A/V Conferencing: SightSpeed, Skype, WebEx Video, Polycom, Cisco, LifeSize

WORK HISTORY

Confidential, Austin, TX

Enterprise Application Project Manager

Responsibilities:

  • Shepherded the development of an enterprise fund-raising web application
  • Managed a team of remote designers and engineers via TeamView, Skype, and Google Docs
  • Worked through a Git in a Redhat platform, using Agile and SCRUM development methodologies
  • Created custom graphic mockups and UX wireframes using PhotoShop, Mockflow, and Cacoo
  • Coordinated testing with various platforms and browsers, and tracked bugs

Confidential, Austin, TX

Infrastructure Project Manager (Consultant)

Responsibilities:

  • Coordinated with the PMO to execute the refresh of 250 client workstations for the state government
  • Scheduled user refreshes in accordance with highly complex and restrictive project requirements
  • Tracked incoming inventory and outgoing inventory with a custom state database
  • Managed a team of technicians throughout the duration of the project
  • Regularly met with project stakeholders to refine and improve our processes

Confidential, Austin, TX

Infrastructure Project Manager (Contract)

Responsibilities:

  • Worked with a more senior, internal, project manager, to coordinate a 400 unit PC refresh
  • Tracked all swaps through internal incident management, and asset management, systems
  • Called stores across the United States and Canada to brief managers on the process
  • Assisted with the refresh of laser document centers, and receipt printers and peripheral hardware

Confidential, Austin, TX

Start-of-School Project Analyst (Contract)

Responsibilities:

  • Worked with in-house IT to develop a strategy to ‘catch up’ faculty incident management buildup
  • Provided hardware and software support for Baldwin, Gorzycki, and Kiker schools in Austin

Confidential, Austin, TX

Configuration Project Manager (Contract)

Responsibilities:

  • Worked through delivery-on-demand and deadyship processes, to ensure client configuration and delivery
  • Provided feedback on the Confidential Order Management System and the project management status tools
  • Provided critical feedback on Confidential ’s ‘two-touch’ custom facility, as well as factory ship process

Confidential, Berkeley, CA

IT Transition Analyst (Contract)

Responsibilities:

  • Trained in infrastructure systems, operating systems and applications and incident management
  • Provided overflow VIP desk-side and call-center technical support for university staff
  • Monitored all infrastructure activity and updated intranet of global outages

Confidential, San Rafael, CA

Infrastructure Project Manager (Contract)

Responsibilities:

  • Worked with Customer Care Manager to develop a strategy for performance management
  • Isolated leading and trailing indicator data from nurse managers and patients to tailor initiatives
  • Performed standard system updates and new image deployments for users in Care Experience
  • Developed a informative Joomla knowledge base for the San Rafael Confidential location

Confidential, Oakland, CA

Infrastructure Project Manager (Contract)

Responsibilities:

  • Managed deployment/migration of sixty users in a Windows LAN environment
  • Procured hardware, tested deliverables for quality, out-cycled hardware (e-waste)
  • Applied Jira system to track new inventory and to out-cycle old laptops

Confidential, San Francisco, CA

Regional Technical Manager

Responsibilities:

  • Provided technical infrastructure support for Windows WAN users across four Western cities
  • Made once-monthly visits to off-site offices in Western Region: Portland, Denver, Las Vegas
  • Co-managed large-scale on-boarding projects for staff in three cities
  • Oversaw the upgrades of several hundred machines from Windows XP to Windows 7
  • Assisted with the build-out of several new office locations and their infrastructure tools
  • Oversaw the of debugging document management system (FileSite) for better performance

Confidential, SF Bay Area, CA

Technical Project Manager (Consultant)

Responsibilities:

  • Consulted for Stein & Lubin, Knox Ricksen, Phillip & Cohen, Keller Grover
  • Managed several migrations from Windows Vista and Windows XP to Windows 7, managing a team
  • Worked with a server migration team (managed IT company) to coordinate a seamless server/client move
  • Provided classroom training for CaseMap, Concordance, and trouble-shot Concordance and iPro issues

Confidential, Oakland, CA

Contract Web Designer

Responsibilities:

  • Constructed West Legal Tech, Zack’s town, ZeroHourFilm, Repair Nabil, TimetoTime
  • Portfolio: http://tinyurl.com/l8g5k99

Confidential, San Francisco, CA

Litigation Support Project Manager (Contract)

Responsibilities:

  • Provided technical infrastructure support for two hundred Windows users across an array of platforms
  • Designed and deployed litigation support department: best practices, work flow and documentation
  • Performed litigation support project management (delivering ediscovery)
  • Assisted with the project management of green (virtualization) and disaster recovery projects

Confidential, Oakland, CA

Technical Support (Contract)

Responsibilities:

  • Provided Windows technical support and upgrades for over one hundred users on a private network
  • Utilized Windows Active Directory for user management, and a host of system administration tools
  • Supported hand-helds (Blackberry), telephony, network, client, applications in a rich environment
  • Provided training to new users; consulted in the integration of new technology

Confidential, Los Angeles, CA

Ediscovery Project Manager (Contract)

Responsibilities:

  • Provided database construction, administration, migration, concatenation, and QA services
  • Utilized ZPrint, iPro, Concordance and CPL (Concordance Programming Language) scripts
  • Ran litigation support projects for in-house stakeholders, conforming deliverables to determined needs

Confidential, Los Angeles, CA

Litigation Support Project Manager

Responsibilities:

  • Liaised with clients to ascertain and document project requirements (time, budget, outcomes)
  • Worked with scan technicians to shepherd projects through lifecycle, start to deliverable, on-budget
  • Used Discovery Cracker, iPro, Adobe Acrobat, Law, and FTP tools to process and move projects

Confidential, San Diego, CA

Deployment Technician (Contract)

Responsibilities:

  • Assisted with the migration (co-location) of over one thousand Confidential machines to Windows XP

Confidential, San Diego, CA

IT Support Technician (Contract)

Responsibilities:

  • Provided remote network support for the Confidential, and Marines

Confidential, San Diego, CA

Litigation Paralegal (Contract)

Responsibilities:

  • Performed work for Gordon & Rees, Heller Ehrman, Walsh & Furcolo

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