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Project Manager Resume

New, YorK

SUMMARY:

  • IT Professional with years of experience in diverse IT management fields. Broad and general IT knowledge of the following concepts: Mainframe, Midrange Platforms, Networking, Telephony, Banking, Application Concepts, and Web/Internet Technology. Maintains ability to effectively advise, intervene, influence, or bring professional or technical expertise to bear on the client group, situation, or organization.
  • Excel at providing detailed plans for release, change and deployment management. Proven ability to handle multiple tasks in a timely and efficient manner.
  • Participation in defining operational and strategic developments, refining existing policies/procedures documenting and training colleagues.
  • Managed all scheduled forthcoming estimations projects through Change/Release Management life - cycle.
  • Served as the primary point of contact for all program-related issues, change/release issues and resolution of issues.
  • Increased success rate of change by 25% by negotiating release milestones with various development organizations (AT&T, CSC), leading to fewer last-minute issues, escalations, and rescheduling of work.
  • Managed and owned Change/Release/Incident/Problem (Risk)/Configuration Management functions for client and internal support towers.
  • Performed analysis, issue tracking, and metrics of faults caused by change, and as a result of tracking reduced the number of faults caused by change by 30%.
  • Well organized, highly motivated, outstanding project leader; able to coordinate and direct all phases of change project while managing, motivating, and guiding teams.
EXPERIENCE:

Confidential, Project Manager

Partnering with a team of fifteen members to ensure the parish's important fundraiser is well planned and coordinated. The tasks that requires successful deployment of activities supports the school, and requires input from the Carnival Committee and its officers, as well as that of more than 800 parishioner volunteers.

  • Tracking a team of 10 delegated duties to the members as per their skills and assessed their working
  • Making plans for the promotion of product
  • Documenting implementation plans to achieve project’s target
  • Responsible for making presentations for advertising costs
  • Attended meeting with committee heads, mangers and other experts in the field
  • Conducting research reports for future planning
  • Reviewed accounts, inventory and budget report
  • Ensure team conducts Post-Implementation and lessons learned review

Confidential, New York

Project Manager

Partnering with cross-functional and international technology teams to coordinate change/release activities and efforts across teams. Process owner for all change/release management related procedures/work instructions.

Project Change/Release Manager

  • Change Request validation, risk assessment and final approval for all Change Requests.
  • Drive and ensuring adherence to globally defined project policies, processes and best practices
  • Responsible for supporting and driving key project process enhancements for region
  • Participation in defining operational and strategic developments, refining existing policies/procedures documenting and training colleagues
  • Chairing daily SCRUM (release project meetings) and weekly CAB meetings, where coordination of UAT, and post implementation activities were recorded
  • Involved in interacting with technical team members which consisted C Developers, Java, Web based application developers
  • Creation of timelines and daily, weekly and monthly agendas.
  • Production of weekly and Monthly Change Management Reports goals, metrics and statistics
  • Involved in release management activities of the application developed
  • Management and modification of Change approval Groups
  • Change Management tool (derived from Remedy) application user support and assistance.
  • Responsible for keeping all regional change stakeholders in line with their roles and responsibilities
  • Leverage and direct change management resource and expertise across the Front Office
  • Attend regular application development steering committees and project meetings to gain understanding of future state plans and deliverable
  • Performed UAT testing and coordinating efforts with Remedy release
  • Co-ordinate development, systems, and application owners with Operations and IT
  • ITIL Aligned service management
  • Resilience - capable of working alone or as part of a team in order to influence stakeholders

Event Calendar Project Manager

  • Documentation of process flows
  • Managing all calendar events globally
  • Approval/Rejection of Publication requests to Global Calendar
  • Preparation for monthly Global Event Calendar review meeting
  • Frozen zone/restriction definition, approvals and escalation
  • Resolution of change conflicts/issues with affected parties, escalations, and mitigation, if required
  • Manages communication of major events and releases to global event calendar
  • Manages, leads, and administers project event resources
  • Monitored resources to ensure project deadlines were met
  • Pulled and documented related information from all linked incidents
  • Coordination of cross-regional changes, releases, and events with other change controllers in US, UK and Asia.
  • Managed entries to the Global Event Calendar
  • Manage project documents to SharePoint site for project team
  • Assisted with the establishment of a new tool to support the global events

Confidential - DOL, NJ

Executive committee Chair - 2010, Executive committee Co-Chair - 2010, and Confidential Computer Sub-Team - 2009/2010

The Professional Service Group (PSG) provides peer support, assistance and direction to return skilled professionals to the workplace in a timely manner by leveraging the tools. Confidential of Mercer County operates as a voluntary, self-managing, and mutual support network for professionals who are seeking new employment and contracting opportunities throughout the region.

  • Manage weekly status CR (change requests) status updates. Team prioritizes which web/internet updates to apply.
  • Liaison with the Department of Labor representative.
  • Create status reports, managed and resolved committee issues with emphasis on providing current updates.
  • Establish working relations with all members. Work well with minimal supervision.
  • Handle multiple tasks simultaneously, prioritize and always met deadlines.
  • Excellent verbal and communication skills.

Confidential, Hamilton Square/Piscataway/Middletown, NJ

Application Remediation Project Manager

  • Information gathered to complete application discovery. Led a major component of the Capital One $6M Active Directory Consolidation project. Daily face-to-face meetings in New Orleans to discuss migration progress.
  • Managed the creation of the migration approach to enable the application migration to Active Directory.
  • Facilitated the book of work for remediation project
  • Assisted with identifying and delivering an inventory list of discovered applications that use Active Directory.
  • Assisted with business requirements analysis, gathering and developing a migration schedule for each application, in conjunction with application owners and business owners.
  • Worked closely with Incident, Problem Management, Software and Network Engineers to incorporate the company and customer needs to reflect the ITIL Guidelines
  • Produced project status reports, managed and resolved day-to-day issues with emphasis on AD activities and performing the necessary quality assurance.
  • Assigned owners to the problem to facilitated key milestones in the problem process
  • Communicate with all impacted areas of the problem and owners of the problem to ensure the problem is moving through applicable life cycle.
  • Ensure communication trail of the problem life cycle is attached to the problem
  • Scheduling Post Mortem meetings to facilitate Root Cause Analysis
  • Ensure teams conduct Post-Mortems on High Priority Problems

IT Project Manager

Project coordinated over 500+ ID requests for the ARIES and GENESIS Infrastructure Migrations, ensuring all personnel IDs were established for Day 1 processing. Managed daily and weekly project calls, ensuring assigned tasks and milestones were completed on time.

  • Responsible for receiving and reviewing ID requests for completeness and performed QA reporting.
  • Validate server inventory access and report access issues for resolution
  • Submitted requests to Confidential ADM Technical Compliance Control Resource for review and approval ensuring the proper access controls and security standards were in place.
  • Providing up-to-date information to customers on progress of change.
  • Analyzed and established risk assessment of all submitted tasks and provided senior management with a report of any issues/risks/late changes/impacts discovered.
  • Updated tracking logs with approvals or denials. Developed and managed project plans for the Confidential internal ARIES and GENESIS migrations.
  • Communicated denials and rational to appropriate Confidential ADM/PMO Delivery team members.
  • Manage, and track the project/program progress against the project/program plan.
  • Confirmed and submitted provision status and validated IP addresses for appropriate access.

IT Project Manager and Estimation Business Analyst -

Accountable for the coordinated management of multiple estimation related projects. Project estimation turn-around expertise provided. Managed and hosted weekly release estimation meetings tracking and reporting on all estimation items.

  • Project estimation for the EFMS-MIS and MS system, within four months of performing duties was recognized with a BRAVO award.
  • Scheduled and worked T&C estimate reviews with representatives from System Engineering, Process Engineering, Development, and System Testing, which resulted in Tower E’s status never entering Red, obtaining Green status 4 of the 7 reporting times. Led these teams which were comprised of US and India based members.
  • Managed all scheduled forthcoming estimations projects through Change/Release Management life-cycle, development, application design, system and ort testing, and production schedules, for producing accurate estimates.
  • Reviewed and tracked estimate Actuals spending monthly.
  • Coordinate the delivery of changes across numerous Process development, application design, and engineering teams through production implementation. Communicate with Executive level Clients on the overall status of estimates and resolutions to potential problems and risks.
  • Prepared data to be used for risk mitigation. Teamed with department managers in weekly reviews and updates of estimates to actuals. Ensuring that 100% of estimates were accurately entered into Primary Repository for Information System Management (PRISM) tool. (Replaced the IFP Tool for PM tracking and reporting; and replaced P8 as the project document repository).
  • Increased the delivery of estimates from 800 to 1500 within one year.

IT Change/Release Management-Team Lead -

Led team of 12 managing end to end quick to market application release projects to online and batch applications/ platforms within the AT&T Consumer Services group including all aspects of the normal development life-cycle (design review, integration test, system test, operations readiness testing, user acceptance testing and deployment into production) ensuring adherence to a stringent 6 step quality gate process. Assessed risks and negotiated risk mitigation. Partnered with cross-functional and international technology teams to coordinate release activities and efforts across teams and develop plans/timelines. Managed and hosted weekly release meetings tracking and reporting on action items, milestones and risks. Process owner for all change management related procedures/work instructions.

  • Drove year-over-year improvements in change management metrics (including outages caused by change, success rate of change, and changes backed out), consistently exceeding AT&T contract service level agreements between 2003 and 2006.
  • Increased success rate of change by 25% by negotiating release milestones with various development organizations (AT&T, CSC), leading to fewer last-minute issues, escalations, and rescheduling of work.
  • Ensured that all client needs were met by reviewing project plans, identifying additional stakeholders and testing requirements, and recommending adjustments.
  • Managed and owned Change/Release/Incident/Problem (Risk)/Configuration Management functions for client and internal support towers.
  • Performed analysis, issue tracking, and metrics of faults caused by change, and as a result of tracking reduced the number of faults caused by change by 30%.
  • Served as primary interface to Delivery Project Executives (PMO) and AT&T Change Governance. Completed executive read-outs reporting on upcoming changes/releases to ensure documentation was accurate for implementation.
  • As Team Lead, planned, supervised the work and trained team members. Identified team opportunities to simplify, standardize, automate, better coordinate and consolidate changes/releases. Timely and accurate entrance of change requests was met at 100%.
  • Managed all scheduled forthcoming projects through Change Management life-cycle, test plans, development and back-out plans, the execution of test plans and when ready implement the Change through the Release Management Process. Validated that Change and Release Management processes were being performed effectively and consistently.
  • Tracked and coordinated 2 - 5 concurrent releases/changes or patches in any given day to ensure they were appropriately scheduled in the change and/or maintenance windows ensuring little to no impact to the production environment. Driving these changes using LEAN methodology - enhancing job performance
  • As first point of contact for release or change related issues, tracked corrective actions of change related incidents to reduce repeated errors via managing Post Implementation reviews. On Call for any technical issues for Operations or Change, Approvals and etc. Always performing the necessary quality assurance.
  • Reviewed and discussed Changes and Rollback Procedures
  • Coordinated daily Change Management (CAB) meeting discussing all change issues with business groups.
  • Updated and maintained Daily Change Management spreadsheet
  • Ensured that each Change Request had the appropriate supporting documents for each assigned release and progressed each Change Request through its standard approval stage.
  • Approved/Disapprove RFC and ERFC Changes based on documentation submitted for implementation.
  • Maintained lines of communication between management, operations, account management and IT support staff.
  • Created, documented, and implemented Release and Change Management guidelines, procedures, policies, and timelines.
  • Continuous training on ITIL areas of Service Delivery Processes; Incident/Problem/Change/Release Management.

IT Production Support & Change -Team Lead
Confidential

  • Managed release activity and implementations, and enforced the quality gate process for production billing system running in various UNIX environments. Led team on production fault issues and troubleshooting, interfaced with client and negotiated with development for issue resolution. Managed testing for Exchange migration and major platform upgrade; developed post release test scenarios, coordinated and executed post release testing activities, also evaluated production readiness. Mission Critical Environment in a 24 by 7 center, in accordance with established quality standards
  • Provided production planning, implementation and support to key Consumer Marketing applications.
  • Provided tier 2 technical support for application-related service interruptions to critical applications.
  • Monitored and managed application availability for Direct Measures of Quality.
  • Worked closely with Change, Release, Incident, and Problem (Risk) Management to incorporate the company and customer needs.
  • First point-of-contact for major application outages and was liaison for the Project Management office providing critical feedback. Resolve errors as necessary using AT&T and Confidential tools.
  • Communicated to team members their work assignments to help achieve program objectives.
  • Provided support with Migration Projects and Bundle Releases taking place when deemed necessary
  • Reviewed and closed changes performed on Software or Network in the production environment.
  • Opened, updated, tracked, and closed Service Center problem tickets and change requests.
  • Teamed closely and coordinated efforts with members comprised of multi-business unit entities, both internal and external to the ACS family and other Legacy applications in the development of UNIX application production schedules.
  • Provide technical direction within defined areas to Team members. Teamed with the Disaster Recovery members to ensure the ICV application had appropriate recovery plans and procedures.
  • Performed QA testing experience and coordinating efforts with testers.
  • Managed and install application code supporting weekly and severity one changes, as well as code for migration release weekends. Validated completeness of installs via IP connections. LAN and Router validations performed as well.

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