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Project Manager Resume

Boston, MA


Information technology professional with extensive experience in project management, business analysis,and systems development for a broad range of large scale software development and legacy modernization initiatives for various global and public sector systems. Provided project management and business analysis support for the enhancement, reengineering or modernization of unemployment systems in four states (Florida, Indiana, South Carolina, and Massachusetts). Project Manager over a team of thirty developers and business analysts in the development of a statewide Child Support Enforcement System. Project Lead for Walt Disney World s Central Reservation System used by Disney s reservation agents, global distribution systems, travel agents, and Disney resort guests worldwide for booking stays at Disney resorts.



Project Manager

  • Project manager representing New Jersey's Department of Labor and Workforce Development as part of a consortium with New York's Department of Labor for the purpose of gathering business requirements, determining the feasibility, and producing a RFP for the solicitation of vendor bids to modernize the states' Unemployment Insurance systems.
  • Responsible for development and implementation of the project management plan for New Jersey which includes plans for project governance, managing scope, staff, risk, project schedule, and communications.
  • Participate in governance of consortium which includes collaboration on project - related decisions with New York counterparts.
  • Participate in consortium activities including RFI discussions with potential vendors, weekly status reporting, joint requirements sessions, and working with the states to understand the technology aspects of the project.
  • Provide guidance to New Jersey on successful technical and operational strategies adopted by other consortia and UI modernization projects, and problems encountered on those projects to avoid repeating those same problems on this project.


Project Manager

  • Project Manager for various system projects mandated by the Florida Legislature and the US Department of Labor.
  • Responsible for the development and implementation of a project plan for technical training of DEO staff, solicitation of quotes from vendors, tracking vendor performance, and training budget.
  • Responsible for development of project documents including work breakdown structures and project road maps.
  • Responsible for management of change requests which includes scope management and requirements.
  • Manage project execution to ensure adherence to budget, schedule, and scope.
  • Provided project management and requirements gathering support for the agency’s UI modernization project’s data migration and Workforce Development projects.


Project Manager, Business Analyst Lead

  • Lead for projects to implement changes to South Carolina’s Unemployment System mandated by the South Carolina Legislature to stop payment of unemployment benefits for claimants not meeting the requirement to accept offers of suitable work and for contract employees of educational institutions filing claims during school breaks.
  • Responsible for gathering functional requirements, and development of use cases and test plans.
  • Responsible for development of project documents including vision, work breakdown structures and project road maps.
  • Developed plans for project objectives, technologies, systems, specifications, schedules, and staffing.
  • Manage project execution to ensure adherence to budget, schedule, and scope.


Business Analyst, Consultant

  • Developed requirements and test plans for an EBT system that issued debit cards for the payment of more than $3 billion in unemployment benefits annually.
  • Gathered requirements and developed test procedures for a project to outsource overpayment collection accounts to private collection agencies.
  • Developed requirements documentation for ORACLE DB system data mapping.
  • Gathered requirements for quarterly REA Profiling Services reporting for the U.S. Department of Labor.
  • Developed requirements for enhancements to Indiana’s UI system to implement EUC extended benefits legislation passed by Congress.
  • Gathered data requirements for US Department of Labor reporting.

Confidential, Orlando, FL

Project Lead, Consultant

  • Project Lead for Walt Disney World’s Central Reservation System (CRS) used by Disney agents, airlines, and resort guests for booking vacations at Disney resorts and cruise line.
  • Ensured system compliance with Sarbanes-Oxley (SOX) rules.
  • Developed and implemented system continuance plans (disaster recovery).
  • Ensured system compliance with PCI standards and rules.
  • Developed project plans for CRS component of Disney’s Magical Express airport transportation service.
  • Maintained work and on call schedules for team members.

Confidential, Burlington, NC

Senior Analyst

  • Implemented HL7 ANSI standards within the company’s Sends Reporting System which delivers results for 7 million lab tests per month. These HL7 standards strengthened the Lab Corp healthcare system in areas such as HIPAA, SOX, clinical results reporting, and patient billing.
  • Collaborated on the development of a new Multiple Report Routing System to deliver medical laboratory test results to doctors, hospitals, government agencies through emails, web pages, EDI, remote printers, and faxes.

Confidential, Atlanta, GA

Senior Analyst

  • Provided 24/7 support for the GABRIEL Passenger Management System, the largest multi-hosted airline reservation system in the world providing 160+ airlines with passenger reservations, management information, and distribution through all major global distribution systems.

Confidential, Orlando, FL

Senior Analyst, Consultant

  • Provided support of Walt Disney World’s Central Reservation System (CRS) used by Disney agents, airlines, and travel agents for booking reservations at Disney’s resorts.
  • Participated in mission-critical projects: Rate Category Realignment, Real-Time Interface, and Lockbox.
  • Provided primary support of the system’s interface to the global distribution systems, including Amadeus, SABRE, World Span, and Galileo.

Confidential, Nashville, TN

Project Lead

  • Project Lead for Deloitte’s Time and Expense System which collected and processed time and expense reports for the firm’s 50,000+ employees worldwide.



  • Provided development and data conversion support for human resource and benefits systems at American General Insurance.

Confidential, Boston, MA

Project Manager

  • Managed 30 programmers and systems analysts developing various modules of the Massachusetts Child Support Enforcement System.
  • Facilitated business process analysis sessions with system users.
  • Developed detailed design plans and program specifications for technical staff.
  • Addressed and recommended solutions to scope issues due to requirements not in original RFP.
  • Provided status reporting to project stakeholders for project tracking and rollout using Microsoft Project.
  • Recruited team members, and coordinated training to ensure project success.

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