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It Project Manager Resume

TX

CAREER SUMMARY:

Telecommunications/Project Management experience. Started as a hands on Sr. Telecommunications Specialist maintaining operations, installing, and operating various system. Enhanced my career to the discipline of project management. Performed complex hardware, software, and infrastructure projects following the Project Life Cycle and SDLC process. Managed procurements, budgets, and resources. Knowledgeable in risk/assessment management.

Specialties: Agile, Clarity, Telecommunications, Waterfall

PROFESSIONAL EXPERIENCE:

Confidential

IT Project Manager

Responsibilities:

  • Used the (DAIC) phases for project delivery
  • Utilized the Agile as well as the Waterfall Methodologies
  • Gathered requirements, managed the project’s budget, expenditures, and resources
  • Tracked labor, capital estimates, and burn rates via the finance tool clarity for forecasting monthly and yearly predictions for the Line of businesses (LOB).
  • Performed gap analysis for current state and future state
  • Provided drafts, edits, and disseminated written reports and status updates
  • Knowledge of the banks call center applications: (Aspect ACD, Unified IP, Nuance IVR system, Dialers, and Nice Recording Devices)
  • Familiar with the tools Nexus, Maximo, Discovery, and Salesforce
  • Familiar with the Release Management Process
  • Project manager for upgrading the TTY equipment to the Avaya One X Solution
  • Project manager for the Consumer Financial Protection Bureau Project that mandated that the Bank processes and technology be in compliance with Office of the Comptroller new servicing standards on an enterprise basis.

Confidential, TX

IT Project Manager

Responsibilities:
  • Developed Charter, set goals/objectives, milestones to projects met business requirements
  • Project manager for upgrading the software on the cities enterprise ShoreTel VOIP PBX System and Enterprise Contact Call Center (ECC)
  • Project manager for the Microsoft Exchange 2007 to Microsoft Exchange 2010 migration
  • Used Project Portfolio Management for selecting projects that will add the greatest value
  • Wrote and reviewed documentation for project charters and project management plans
  • Developed policies, procedures, and processes for the planning and delivery of IT Services
  • Provided expert technical advice, guidance, and recommendations to management, technical specialists, and project teams on critical IT project management information and issues
  • Provided oral as well as written communication plans explaining complex information technology ideas and information to various audiences
  • Managed contractor/vendor tasks based on the scope of work and the project management plan

Confidential

Project Manager, Remote

Responsibilities:
  • Focused on the successful delivery of customer needs via planning, organizing, leading, controlling, and closing of projects within scope, schedule, and the quality requirements
  • Managed the deployment projects of Avaya systems for the Federal Government
  • Liaison for the implementation team and stakeholders for all project resolutions and concerns
  • Interfaced with the account executive, design engineer and sales team assuring objects were met
  • Worked with subject matter experts SME’s on software rollouts to educate the end users on the new product
  • Maintained relationships with customers via excellent customer service
  • Worked with 3RD party vendors for wireless mobile device management (MDM) & telecom expense management solutions (TEM)

Confidential

Telecomm Engineer / Project Manager

Responsibilities:
  • Managed the software upgrade project for the Nortel CS1000 E system
  • Performed vulnerability assessments ensuring no risk or security threats could penetrate the military’s network or be accessed from unauthorized users
  • Provided information assurance (IA) on reports, findings and provided resolutions
  • Provided enhancements in support of network security, product assessments (Nortel, & Avaya), technology explorations, and countermeasures to protect the infrastructure

Confidential

Sr. Telecommunications Specialist / Project Manager

Responsibilities:
  • Project manager for Immigration Customs Enforcement ICE, U.S. Citizenship & Immigration Services, Detention Centers, and Investigative Offices
  • Worked with contracting officers/vendors on procurements, RFP’s and RFC’s for acquisitions
  • Was responsible for the training of personnel via training material, or contracted third party resources for training on various systems
  • Project manager for the implementation of various (Avaya / Nortel) systems
  • Communicated with Stakeholders and vendors in defining the scope and ensuring it was in line with the business strategic objectives
  • Wrote Statements of work (SOW), managed resources, and project budgets
  • Managed procurements, tracked orders, and deliverables
  • Conducted weekly meetings to brief stakeholders on the work in progress and on any concerns or issues
  • Project manager for the standardization project of the telecommunications platforms resulting in a $100K annual savings
  • Managed and directed project teams for implementing (upgrades, relocations, modifications, and new installs.) totaling over $6M dollars
  • Coordinated globally with department stakeholders to ensure the transparency of project information
  • Managed the Telecomm Expenses (TEM) by auditing telecomm equipment resulting in an approximate annual savings of $150K
  • Managed the consolidation of circuits for over 500+ sites resulting in an approximate annual savings of $500K
  • Managed the telecomm MACS via the Remedy Ticket System resulting in an annual savings of $80K
  • Performed studies / surveys in order to brief technical and non technical personnel
  • Managed the daily operations and field maintenance for multiple states throughout the central region
  • Used logic, analytical, and technical knowledge for problem solving of complex technological problems as well as being proactive in identifying and evaluating the root cause
  • Developed IT policies and procedures

Confidential, Dallas

Telecommunications Team Leader II / Project Manager

Responsibilities:
  • Project Manager for the year 2000 (Y2K) Projects ensuring all systems were Y2K compliant which resulted in a $50K savings
  • Managed the Hospitals Helpdesk & voice networks
  • Administered work schedules via the Heat Ticketing System, assigned tasks and approved invoices
  • Briefed Sr. management weekly on activities

Confidential

Communications Analyst

Responsibilities:
  • Negotiated a service contract with PacBell resulting in annual savings of $96K
  • Project manager for the implementation deployment projects for the AutoZone, Truck Pro, and Chief Auto Parts Stores
  • Managed operations of the Nortel Meridian PBX Systems via the Helpdesk using the Heat ticketing system

Confidential

Communications Engineer

Responsibilities:
  • Performed backbone traffic analysis and Dial 8 service for sites via traffic studies
  • Determined local exchange carrier (LEC) or interexchange carrier (IXC) for connectivity using Private Line Pricer (PLP) or National Exchange Carriers Association 4 (NECA4)
  • Helped with the conversion of 25 tandem switches down to 12

Confidential

Data Communication Technician

Responsibilities:
  • Maintained the data systems for the point of sales (POS) and wide area network
  • Maintained networks via the Visual Networks Software
  • Consolidated circuits into the frame relay network resulting in a cost savings on Credit Card transactions
  • Wrote operational and disaster recovery

Confidential

Telecommunications Specialist

Responsibilities:
  • Managed the AT&T DACS II project that resulted in an annual savings of $15K
  • Managed and operated the Rolm PBX Telephone systems.
  • Maintained wide area connectivity (WAN) via the DACS system.
  • Interface between customers and management
  • Wrote disaster and operational manuals.

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